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Baskin-Robbins
201 W 17th St, Santa Ana, CA 92706, United States
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Baskin-Robbins
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L
Review №1

The worst cake decoration imaginable! The cake color was a pumpkin orange instead of red. This was very far from what was displayed on the site and we were very disappointed

yu
Review №2

I ordered my sons bday cake on Tuesday for Sunday (6 days ahead) when I went to pick it up they said they never “received” my order. I didn’t think to call to confirm if my cake order was receive because I received an email confirmation and I’ve ordered @ other bakeries and never had to do this because they’re responsible enough to make the cake. They offered a premade cake to make up for their “error” but I did not take it because it looked old and nothing like the cake I initially ordered and for the same price. I’ve never experienced this. I might have bad experiences here and there but never this bad or bad enough to leave a negative review but since my son was extra excited for his cake… I felt extra disappointed. This location seems extremely unorganized.On the pic below u can see the day: Tuesday (8/31) and the type of cake I ordered.The third pic is similar to the cake I was offered for their error (instead of the dodgers it was topped with 6-8 Oreo cookies)

Gr
Review №3

NICE STAFF, VERY RESPECTFUL, KIND, GREAT SERVICE, AND AS ALWAYS BR.THANK YOU. MAKES MY DAY. GOD BLESS YOU...😎😎😎

ge
Review №4

The service is great and there are always hardworking employees plus the ice cream taste so delicious

El
Review №5

Prenlines and crean so exquisite.!!!!

Am
Review №6

This Baskin Robbins is so attentive….and the employees are very nice and care about their work. 👍🏼

Iz
Review №7

This place is amazing. it never fails to put a smile on my face. The workers there are so nice and i give them credit for keeping their cool with crazy customers. There’s one worker in particular who i can tell always serves with a smile under her mask, I don’t remember I think it started with an L or J. She served me mint ice cream with brownie and it was to die for. But either way I will be coming to this establishment again.

Ke
Review №8

Came for ice cream last night not only did the two girls give us a good deal they showed us top notch flavors enjoyed my ice cream and will be sure to come back! I think it was the baseball nut I got that was really good

Ru
Review №9

Always very friendly staff. Good size ice cream servings.

Va
Review №10

Always really clean.. it was a little busy today and there was only 1 employee but she did a good job taking care of customers while keeping track of how many customers were inside and letting them know when it is ok to enter due to pandemic.

Ro
Review №11

Nice and tasty

CC
Review №12

Brent did a great job helping me. He was able to accommodate a special order. He was extremely helpful and did a great job. This is the perfect place to order a cake!

Au
Review №13

Always had a great time every time I go there the employees there are so friendly

Da
Review №14

The ice cream taste great first of all. Second there was great service from the two women working over there

Mi
Review №15

Excellent icecream

Li
Review №16

They changed the time they closed you guys should really update you hours instead of wasting peoples time

TS
Review №17

Great service staff was very helpful

Ma
Review №18

The icecream was good but the cashier Dennise was in a hurry. Cause she was so rude by asking me anything else when I had order one out off 8 icecreams. And shes like ot that it or how many more are you going to order

Yu
Review №19

The best excellent friendly personable service! They dont come as family-friebdly as this anymore! From me and my daughter - thank you so much

Ia
Review №20

I bought a ice cream cake for my boss it was pretty. The only downside was not being able to pick it up before 11:30

Me
Review №21

Tasty birds

cl
Review №22

I usually come to this place often and have no problem. But tonight we went and we received horrible customer service. We got there and the employee just stared at us a didn’t say a word. I guess she was working on inventory. But she could of told us to wait but she didn’t. We even noticed her mad face when we walked in. Her face said it all. We went around 9:20pm and they close at 10pm so it’s not like we showed up really late. She could of helped us!

gr
Review №23

Was really Good the service was friendly and very helpful a very clean store.

We
Review №24

Really disappointed with the management at this location. Only one employee was scheduled tonight, and she was working incredibly hard with a thirty-minute line of customers impatiently waiting while each ordered long and complex orders, shakes and sundaes and more. I dont know what the manager is thinking, but this 1-star review is entirely on their head: you MUST keep your staff covered with at least two people working at any given time.For the young woman working this evening, I give you individually a 5-stat review for you hard work.Update: We learned today that the management at this location still sucks. They require their employees to not honor the coupons they themselves give out.

ja
Review №25

Just got turned away by an Indian woman here saying theyre closed. Well theyre supposed to close at 10 and my girlfriend and I were here almost 15min. Before closing. Not like the place was empty either there were 3 other people inside.. If I was ordering a pizza thats one thing, but a scoop of ice cream takes 10 sec. And you arent supposed to close for 15min..

Ru
Review №26

This location has Icing on the Cake AND the Pink Bubblegum!! I only come when i have coupons. BR is so expensive now... but still, id rather have this than most ice creams anyways. Came today and i usually see this girl so its nice to see a familiar face. Dont forget about 1.50 scoops on the 31st of the months but be prepared the line can be long....lol 🍦🍧🍨

Ch
Review №27

Great daily specials on ice cream. Cant go wrong here..

Jo
Review №28

Yo this place is so lame. I went in there and that place smelled like a combination of throw-up and a dead body that was covered in chlorine. It smelled like ass and mustard gas. I really wanted a scoop of pistachio but I couldnt find. I guess I had the audacity of asking them and interrupting them, at which point started cussing me out in Spanish. Shame I speak Spanish and know what I said. At that point I left and drove down to a CVS on main.

To
Review №29

Wish it could be cheaper. Besides the price everything else is great! Love 🍦!

Je
Review №30

Bad service. High prices. No where to seat and enjoy the ice cream.

be
Review №31

Good service!

Ti
Review №32

My favourite ICE Cream place since I was a kid

Ia
Review №33

Great service. Clean store with friendly employees.

Sa
Review №34

Employees need to work on customer service. Terrible. My 14 yo daughter even said she would rather go to a different Baskin-Robbins next time.

No
Review №35

This is the second time i try with this place...i called and BOTH times the person answering speaks only spanish..the first time i asked questions saw she was having trouble answering in english so i told her to talk to me in spanish it isnt a problem i had never bought baskin robbins so i guess i was asking questions she had no time for so i went to a different location instead ...but i just called again months later..same thing doesnt understand english asked a few things only got yes as a reply and again i told her she could talk to me in spanish if its s problem she stayed quiet and just hung up on me NEVER AGAIN!

Ja
Review №36

Good ice cream! And good Sundays

Mi
Review №37

Apparently the timing is before 10pm and they already closed. Employees nside and locked doors. Thats how they do it ppl

br
Review №38

It took forever for them to even ask us what we wanted, they had no napkins, everything was dirty. The thing that bothered me the most was the akward wait.

Sk
Review №39

Really good ice cram slow service

Es
Review №40

Love there ice cream very good

To
Review №41

Came into the place the owner was completely obnoxious rudeapparently owns another store somewhere in Corona sure that place is lousy too customer service was terriblemessed up my order the restaurant smell foul inside as of meat or something was going bad or spoiled!! Thank God for Subway

Au
Review №42

Ice cream is always good and great service

Ro
Review №43

The best ice cream cake

Ro
Review №44

Horrible customer service..rude cashier be aware...no tips for her...and way overcharged for two cones omg!

Al
Review №45

Love the blueberry cheesecake ice cream

Jo
Review №46

Still closed for seating inside.

Ro
Review №47

Awesome customer service by a young man.

He
Review №48

Large variety of ice cream and cakes

Ma
Review №49

Real clean and great service

Ma
Review №50

Bad service on behalf of the guy who was today, bad customer service dispocision, they are supposed to sell and do not have the required charisma they do not have the cones of the photos and they do not give you exchange options

Ra
Review №51

Small place, good selection, friendly people

Ma
Review №52

Good ice cream

Am
Review №53

They have the best sherbet

Da
Review №54

One star for the ice cream.... after been yelled by the employee because he cant keep count on the ice cream served. Horrible service

Ma
Review №55

This employee that works on Sundays afternoon is so rude he has no idea how to treat a costumer!!we’re NOT coming back!

Ch
Review №56

Great customer service

Er
Review №57

Very rude and the cake I got wasnt very good. Especially for $50

Mi
Review №58

Good food outrages prices

Da
Review №59

Worst freaking service, DO NOT BUY HERE!

Ma
Review №60

Mocha Blast enough said!!!!

He
Review №61

This place is great

Ja
Review №62

My kids favorito

ro
Review №63

Fast service

Ju
Review №64

Great and helpful staff

Ma
Review №65

Good services

Lo
Review №66

Favorite place

Ad
Review №67

New employees, check portion sizes...

St
Review №68

Its wack

gi
Review №69

Good people

Ni
Review №70

Good service

od
Review №71

There so rude !!!

Ol
Review №72

Dirty and ghetto

Fr
Review №73

Lo recomiendo para ir por una nive tiene una bariedad de sabores

un
Review №74

With this hot day a good place to go for a delicious ice cream 😋

Jo
Review №75

Very good

Os
Review №76

Very good .

Ro
Review №77

😋 the pistachio and the almond conbinasion😌

An
Review №78

Love it

Information
11 Photos
78 Comments
3.9 Rating
  • Address:201 W 17th St, Santa Ana, CA 92706, United States
  • Site:https://baskinrobbins.com/?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 714-541-0050
Categories
  • Ice cream shop
  • Cake shop
  • Dessert shop
Working hours
  • Monday:11AM–10PM
  • Tuesday:11AM–10PM
  • Wednesday:11AM–10PM
  • Thursday:11AM–10PM
  • Friday:11AM–10PM
  • Saturday:11AM–10PM
  • Sunday:11AM–10PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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