They can only take returns for items that they sell. I was trying to return the Paulas choice exfoliator and they said they couldnt return it. I went to the sephora at south coast plaza instead and was able to return it with no issues.

Extremely small. Saw that this was the closest Sephora to where my partner and I were, and decided to visit even though it is inside a JCPenney. We knew it would be smaller than a normal Sephora but it was extremely small, with a very limited selection, and would be better off not advertising itself as a Sephora. Visit the one in Downtown Disney - it’s nearby, with a much better range, and you get the added bonus of being in Downtown Disney which is a very enjoyable and pleasant area to spent time in!

So friendly & knowledgeable.. love coming here & especially love that they take care with the pandemic situation

Great customer service. Easy to find and convenient location.

I always come here to get makeup and accessories for my wife because they have everything you need. Plus the staff is always helpful and friendly!

Go see Alexa! She is incredible! She helped me create a fun and flirty look with the new limited edition Alyssa Edwards pallet by Anastasia Beverly Hills. She was a wealth of knowledge and so accommodating to all my questions. A true gem!

Nora was just the best ! She had so much patience with me and was super helpful.

Alot of great Deals

Staff was very helpful with advice on cologne since there are no testers during covid. Did not end up buying today, but would definitely return.

Beautiful place, decent prices

These ladies,are definately the best,at finding,and applying that little something that delights each customer

They are very knowledgeable and helpful Norma is so nice

The employees at this location arent very nice. Wheres the class?

The service was great! The attendant was so kind, patient, and helpful. It is pricey but the prices are not set by the store employees. I took off once star because it did take a bit to get assistance but once an attendant came over, it was awesome!

Friendly staff very helpful

This is somewhat of a convenience store version of a Sephora and they are could do a better job of restocking shelves. I only come here when I just need a specific item such as replacement tube of mascara.Service is really inconsistent. Ive come here on days without even being greeted during slow times. More than half the time, I have to seek help myself. Every other Sephora in the area has phenomenal service whereas Santa Ana falls short.

Love shopping there 😊

Customer service was bad, nobody greeted me or asked if I needed help. I went in for 4 specific items and they didnt have them in stock. Asked if they can help with foundation color match to which a lady said she was no good at. The only good customer service I received was from the cashier Vivian who helped me order the out off stock items online otherwise I would rate it 1 star but she was nice and kind and very patient as she ordered my things one by one.

I went to purchase a gift card on Saturday which I figured wouldnt be too hard to do but after the poor customer service they gave at this location Ill never go back. I was the second person in line and it took 20-25 mins for my turn to come up. There were two people at the registers and one was taking her sweet time scanning a bulk of items for a lady she took that long that by the time I was called she was still helping that same customer. When it came to my turn the other girl Ariel took a customer call and it was as if the long line of customers waiting werent there. We werent acknowledge at all almost as if we were invisible. I know I could have left but I really needed that gift card that day and I had already waited a while. Usually people hustle when they see a line getting long and try to make everything quick, no these girls were working very slowly. Just go to the South coast plaza one, they have never waisted my time there.

Honestly this place is terrible. Service is terrible. Nobody comes up to you and asks you if you need help or anything. And when you have to ask an employee yourself, they get annoyed and they don’t even do anything to try and help you. Not to mention, they never have a damn thing in stock. Never go here if you’re looking to buy something. Service is terrible, and this store can’t even stock their items that have run out. I went to this store week after week looking for anything that they have, and they don’t. They don’t even bother to restock. I’m just so disappointed in this place.

I have never had a problem here. I think some people are coming in looking for drug store prices. Sephora is high end makeup. There is the Sephora brand with is good and lower priced but that isnt what most of their line is. S am really surprised that people dont know that.

Came here for a color match, I think they only had one or two girls working there so I had to wait for them to be available. I had no problem waiting, but the girl who helped me acted like it was so inconvenient for her to do the color match. I found a good foundation, and left to go to a meeting. When I was in the car I did a last minute check on my makeup and I saw the girl had literally caked my face in makeup. My brows were covered in the foundation and i looked horrible. Probably wont go back there

Cashier made me wait for her to check out the entire line before she could make my samples. Although, she could have made multitask and do it while checking out people but she took her sweet time instead. Kind of rude because its a first come first serve basis.

Clean, friendly and helpful employees

Super cute makeup but there was a mess and nothing of what I wanted everything. Was out of stock. The pricing for one small eyeshadow set was stupid.

HORRIBLE customer service. I walked around for half an hour and they wouldnt even acknowledge we were there. I was looking to spend a decent amount of money and to asking the professionals some questions but ended up walking out with nothing and upset.

Very poor service by an employee (mistry) who said she is manager but doesnt looks like. I had $62 purchase and asked her if she could see I picked up my birthday gift already or not. She said that she cant see because it is not my birthday month. In the past they always checked. I didnt buy any thing and going to South Coast Plaza. No wonder why this branch has 2.5 *. I am in hurry and dont have time but cant give any business to this location. Never will come back.

I love Sephora but this one doesnt have a good selection and is very small. The staff isnt very helpful either. At least they had what I was looking to purchase.

My sister loves this store and I went there with her and she seems to find everything she needs

Ive never been to Sephora before. First time experience was definitely awful. I came with a friend of mine. Instead of being greeted, we got an array of shady looks from all the employees. The vibe was not very welcoming at all.Aside from the lack of customer service we waited a good 5 -10 minutes for assistance with getting a lipstick. With that being said the woman who assisted me seemed irritated that she had to help us. She took the display lipstick from my hand then asked me what number the color was... With an impatient tone. I told her the number and name of the color, however, when i got home, the dark red i was looking forward too was actually a baby pink I would never wear. So thank you Mainplace Sephora for NOTHING. $25 wasted on a color I will never wear.

So Im a loyal costumer of Mac but my friend recommend me a liquid foundation from too faced n I decided to try it . so I went in and they try couple shades to find my color any ways so I was expecting for them to apply some in my face instead she gave me a sample to take home 😨 so I was like OK I wanna buy it now not tomorrow so I was like whatever so I start to do it my self n I kinda like it so I was gonna buy it any ways long story short they were out of that product 👿👿 so you guys lost a potential costumer.

Walking into THAT Sephora is like walking back in the high school. There are people talking behind your back and nobody there to help you. I was even told I was too white and that this was the predominantly Mexican neighborhood so I should try to find a foundation elsewhere, not only that she had no makeup on multiple piercings on her face, which is fine for some work environments but not Sephora. They never have product availability, the store is always in shambles. This is not the standard of the other Sephora that I frequent. I have heard employees straight-out lie to people about policies that I know are correct. I even heard one of the clerks say over there radio dont give the customers Drunk Elephant(extremely expensive skincare) and were just going to split them up between us.

Cant even get these losers on the phone. What an absolute disaster. And JCPenney wonders why their stores are shutting down.

I love sephora but here they take forever to ring u up, plus no one ever asks to offer you help

Stay away. Dirty, no inventory. Ugh

Way too expensive!!

The sephora employees are rude and dont attend very well Im surprised that store is still in business.. Worst experience Ive ever had..

I was in Sephora for around 15 minutes, NOBODY helped me at all. All they do is stare at you like if you have something on your forehead. Very disappointed! Left & went to ulta where customer service is 100% instead.

Greate place to buy

Misleading sign in the building. Should notice Sephora is in the second floor.

Good location, basic service. They had what I needed to buy.

You seriously need to hunt someone down for help. Brushes are so dirty. The makeup counters are so dirty. Also has peoples used tissues next to their brushes. Employees are rude.

Loved it

Great

Cool

Theyre customer service is really crappy. And they dont know how to answer a phone.

Its OK

Bad customer service.

I do well my makeup i love

Quality of their products very good, 💅💋

Excellent place good specials

Beautiful

It fascinates me

They are not very friendly and take a long time to help. They never have what Im looking for.

Love it

Excellent!!!

Excellent

😉