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Carquest Auto Parts
920 E First St, Santa Ana, CA 92701, United States
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Carquest Auto Parts
Comments
An
Review №1

Staff helped me find exactly what I was looking. Very knowledgeable and attentive. Great customer service. Will definitely be buying any future needed auto parts at Carquest.

Ca
Review №2

Jose was very knowledgeable as well as helpful. I really am grateful for his excellent customer service. Everything went well thanks to his expertise. We even met the Fire Fighters who gave my boy a hat.

Tr
Review №3

Originally went to Orange shop and the salesman named Vince really went out of his way to locate my hard to find parts,, Vince was polite, knowledgable and was patient while locating the place they stocked it...I would highly recommend Vince!!

Ap
Review №4

Hands down great place to go! We broke down and needed brakes so we had to change them in the parking lot. Luckily I brought They made sure I had everything I needed. Even when I placed a pickup order online and it was the wrong part they helped me with getting the correct one without hassle. I order alot of parts in my home town and do alot of work on older vehicles but I learned something new from them today. Thanks Jose and carquest for making my bad day of my vacation a bit better.

Je
Review №5

Good customer service, good prices, they didnt have my air filter that day but had it the next day on time

Je
Review №6

Good prices and people who actually know parts👍

Th
Review №7

Came in for my first time and you have three employees just look at me as I walk-in. There was no greeting and welcome and no one asked to if I needed any help with anything. Another guy walks in and hes greeted and was asked what can I help you with today? This was puzzling and I highly recommend that management fixes the customer service here. Autozone is right down the street!

al
Review №8

Make sure the time they open and closed they updated the hours

Ja
Review №9

Really bad service, Im trying to pick up my stuff & always really busy (afternoon team) cashiers JM141619. Told to guy scanner point down app & no purchase necessary he denied & ignore answers fone . Im think this my last purchase.

ro
Review №10

Great service. Really makes you feel like being at home

Bl
Review №11

Have a great experience today. Tony was very helpful. Got the ceramic front brakes for my car. I called at least 6 other places & they were not on stock there. I will be returning to Carquest for my car needs. I greatly appreciate your help today Tony.

En
Review №12

Very friendly and helpful

Au
Review №13

Excellent service.

Da
Review №14

Great customer service, see my man Jose Morreira

B
Review №15

Needed a car battery for a G80 and they had the best price in town and quick install by friendly technician. Will buy from them again.

Ro
Review №16

If U live nearby Great. Otherwise stay away unless you dont mind stepping over homeless bodies in shade. Serious.

Pe
Review №17

Best prices and optionsJoel is fantastico.

Th
Review №18

Good and fast service. Staff here are helpful and friendly.

Jo
Review №19

The service was fast and efficient. They changed the car battery for me and checked the old one per my request. They were helpful and efficient.

Da
Review №20

Hey things are changing over there. See Tony their manager, he will get you the best deal he can. Im available for small jobs, like change battery, lights, brakes, etc...ask inside for Dave S to help out with service.

C
Review №21

Great auto parts store with friendly and courteous service.

Jo
Review №22

Verry nices sevices

Je
Review №23

Great service. Glad Bank of America promotion had me buy online and pickup.

Ja
Review №24

Good spot have the parts I need professional and friendly service

An
Review №25

Worst customer service. DONT EVER GO TO THIS PLACE. We’ve been stranded asking for anyone for a jump start and after 8 straight “No”’s we went inside and even asked the employees (giving the fact that they sell portable jumpers) we thought they would be able to help....NOPE. not one person. It’s been 45 mins. Yet still no help.

Lo
Review №26

Find good deals hear. Good customer service.

Be
Review №27

If I could give zero stars I would.I drove from the Central Valley to SoCal for my dyno tune appointment. I wanted to get some spark plugs for backup. Decided to go to Carquest because I noticed that they had a price match guarantee locally or online compared to Oreilly Auto Parts. I’m sure it was just this location, but I went and asked for the spark plugs, then asked about the price match policy with Amazon.The cashier told me they don’t price match at all locally or online.Then I brought up the price match guarantee policy on the website, and he said, we don’t price match amaozn because it’s not an auto parts store. Nowhere in the website does it exclude Amazon...I then found the same spark plugs on another auto parts website, and he told me that they don’t price match at all...again. Left the location without a purchase.

Se
Review №28

Very helpful associates.and good customer service

ad
Review №29

Great place to buy auto parts and find everything you need

Gr
Review №30

Nice small auto parts store.

Gi
Review №31

Great place to pick up parts last minute

Jo
Review №32

I had a bad experience here recently, 2 bad alternators back to back. So i decided that i would like to just take my business somewhere else, but when i asked for my money back thats when all the problems start no management was to be found for my refund which i ended up getting but with way too much of a hastle. Poor customer service i wont be coming back.

El
Review №33

The person that helped us didnt know what he was talking about and sold us the completely wrong batteries for our RV. Thank goodness when we went back after dealing with all the problems it caused the manager was polite a and cordial and refunded us 100%

Ma
Review №34

The guys were really helpful.

Se
Review №35

They always have what I need

DA
Review №36

Great service and deals

g
Review №37

Great service and prices.

Lo
Review №38

These guys were open at 8 on Sunday morning. When youre on-foot hunting down car parts, its a big deal that these guys are open and SO helpful that early.

Ro
Review №39

On my way to the freeway.

HO
Review №40

Good workers and parts, easy to find, and fast service

St
Review №41

Professional employees. Thank you all.

Co
Review №42

Sold wrond part and refused to take back.

Jo
Review №43

They had industrial belts to get our equipment running again, thanks

Jo
Review №44

Had parts in stock & great prices

Ph
Review №45

Place is dirty

I
Review №46

Has parts and brands that the franchise stores dont carry.

Cr
Review №47

Great spot and great pricing

Da
Review №48

Got the runaround by the store clerk who is too lazy to accept the return

Gi
Review №49

In store price was higher than online. Buy online and pickup here.

Ch
Review №50

The customer service was poor. Maybe I came in on a bad day

Ch
Review №51

Decent prices on auto parts

Jo
Review №52

Prices too high

Br
Review №53

Great counter people

AN
Review №54

Ok place.

An
Review №55

Awesome

Er
Review №56

Great service!

Ed
Review №57

Good customer service

Ro
Review №58

Great prices

Do
Review №59

Good service

Do
Review №60

Very knowledgeable

Jo
Review №61

I love it👍

Je
Review №62

Good

TH
Review №63

Duh yes!

He
Review №64

Friendly staff

Er
Review №65

Cheap Prices

Ra
Review №66

Good price

Ma
Review №67

Great service

ti
Review №68

Excellent place to buy parts according to my opinion is better than autozone

Ad
Review №69

Very good service

ju
Review №70

Good assortment of accessories

ad
Review №71

The best in auto parts

Or
Review №72

They help you good service

Ma
Review №73

Good pressure

Ju
Review №74

Good services

Information
7 Photos
74 Comments
4 Rating
  • Address:920 E First St, Santa Ana, CA 92701, United States
  • Site:https://carquest.com/stores/ca/santa-ana/8149?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=cq-jv
  • Phone:+1 714-972-0332
Categories
  • Auto parts store
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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