Well organized. Helpful staff. Practicing covid-19 guidelines for cleanliness and social distancing
I have never experienced such great service and knowledge in the industry. Charles helped me out with any and all questions I had. Went above and beyond.
Great staff! Very knowledgeable, professional with advice, pleasant people, they even make suggestions to help a customer save money! Im am a loyal customer! Lets fry some metal!
Talking with these guys was very informative
I will not do business with this establishment again. After being a regular to this store during on a project in the area and spending thousands of dollars in the store, the staff here really drops the ball when it comes to delivering on ordered items. I ordered 300 lbs of welding rods and was told they’d be in on a Friday. Went to pick up my rods on the following Monday, but they weren’t there... I was told they were on back order, doubtful. Then I was told they’d be in the following Friday, so again I showed up on Monday.... no rods again! At this point the salesman says “ I can get them shipped overnight direct from Lincoln, but you’ll have to pay the freight .... I feel I shouldn’t be responsible for that after two weeks from my original order.. Salesman finds 300 lbs at another store location, he tells me they have a truck running out on Friday and they’ll pick them up... Wednesday of the next week I take off from work early AGAIN to pick up my rods.... and for the third time in three weeks they weren’t there!!! Time is money and the incompetence of the staff and unwillingness to do their job has cost me time and money. One phone call later I found what I needed at Roberts Oxygen. The worst customer service I have ever experienced. If you’re a welding contractor do not do business with this store, you and your job will pay the price for not having its consumables in a timely manner.
Brandon Carter helped me and I will definitely be coming back!
Great place to do business very knowledgeable staff
They dropped the ball on me, I placed an order with the guy at the counter and he promised me the part that I ordered for my bobcat would be in on the next truck. I ended up waiting two weeks getting the run-around and finally cancelled and ordered it online. I want be going back!
We use them at the local community college