LUX Auto Group is a typical example of why Individuals should not rely on what should be an expected good business practice - honesty. The owners of the company post false claims about their vehicles. The attached picture is the post for the vehicle in which a family member purchased at this business.The post clearly states “New Tires.” Within 10K miles the tires were so worn that they were separating. Tires are imprinted with the the year in which they are produced. The tires were produced in 2014 and worn but was advertised as NEW. Please see the attached picture. I contacted the owner of the dealership and he stated that “New does now mean brand new.” New is defined as not previous used or owned. The tires were in a condition commonly known as Tire Dry Rot displaying signs of cracks and separation. The add also states No Accidents. However, after checking the vehicle’s report it was involved in TWO accidents.The car had to be taken to a dealership for several repairs recently one of which is the airbags for the rear suspension. The air bags were so worn that the car couldn’t be driven over 5 miles per hour at the dealership and the rear of the vehicle was in a dropped position. The vehicle needed new airbags and a compressor. Tires and airbags are only two repairs that have been made to the vehicle yet the vehicle was advertised as “No mechanical issues at all.”If you are in the search of a vehicle to purchase, please do not visit this dealership unless you want to be ripped off. The owners are rude, untrustworthy, nearly impossible to contact, and will not correct issues for claims they advertise. A star, which is the lowest selection, is an overrating for this business.The fact that you responded with more lies further explains your business. We paid cash for a vehicle that I had to authorize my bank to allow for funds in the large amount to clear. You attempted to process for more than what you were supposed to which is why your initial attempt failed. But as soon as I called your hand on it and you ran the check for the amount stated it cleared instantly. So you also stated in your response that the vehicle had two minor accidents. What does your advertisement say? Hmmmm. But I won’t reduce to an argument in this setting with someone that cannot spell correctly or use proper English grammar.
Angel and his team are amazing!!! Not only did they get me in a vehicle of my dreams Mercedes Benz GL450 quick and easy but anything that needed to be repaired he fixed with no questions asked. And was very reasonable as far as pricing and anything that I had noticed prior to purchase he took on his own to repair at no cost to me. I HIGHLY recommend Lux Auto Group to anyone looking for a honest and trustworthy dealer. They are fast and stay in communication throughout the entire process.
Angel and José are professionals. Their honest and sincere approach to the car buying process helped me get through this usually frustrating task of purchasing a vehicle. (I typically avoid buying a car until it becomes an immediate need.) Angel and José were patient, staying in constant communication with me about what the lender needed in order for me to obtain my car. I live in another state and I felt they worked for me and were empathetic. They work as a fluid team and they communicate well with one another. I was pleasantly surprised that they each knew what the other was doing! I am super excited to have obtained exactly what I wanted in a timely manner. I love when I can continue to focus on my own work and my own life and rely on experts to do what they do best. They each earned my trust. And I am certain that I will be returning in 2-3 years for my next vehicle. Thank you for removing the stress of the car buying process!
Lux Auto Group LLC i give them a 10 to start NO DEALER FEES they had the car i was looking for one owner and at a good price Angel took $500 dollors off that price replace all the tires brand new Door handle repair the head liner buff out the 2014 bmw x1 looks brand new i would recommend for a used vehicle %100 this car is for my Daugther she loves it Thanks again Mark T.
The dealership offers you a complete package.They work with you personally, very accommodating and helpful professionals…They have reasonably priced luxury cars …I would recommend them if you have an eye for luxury vehicles….Good people!!
Honestly, very smooth process, They did everything possible to get me approved when others told me it’s impossible. There’s no such thing as competition to them.I highly recommend and will be back for sure, this is the best high quality used dealership I have ever stepped foot into, clean cars and very well inspected before put out for sale.Thanks Lux Auto Group!
I honestly want to give a huge shout out to Angel and his team for coming through on my beautiful 2017 Porsche Panamera that I purchased through their car finder program I received my vehicle within 72 hours in perfect condition just how they promised detailed and all. There aren’t many dealerships like Lux Auto and I must say this is the best experience that I’ve ever had at any dealership they’re great trustworthy people and they stand by their product I would definitely return for another vehicle once again thank you guys so much for everything!
They put me in my dream car! Angel and Jose were super helpful. I would definitely recommend Lux Auto Group. They were very fair with me and i got to leave in a 2014 Mustang GT! Thanks to everyone at Lux. 10/10
I’ve been looking for a great and reliable car for the longest and I met angel, great guy, amazing customer service his response time is very fast from my experience. The whole car buying experience was effortless. If your looking to get a great car, Lux auto group LLC. Is the best place to go. You will never regret it.
Best experience ever The guy went out of his way to make sure I had the car! Recommend it 10/10 great pricing their cars are in great condition and great customer service. Absolutely loved it
I’ve bought several vehicle from Angel, the owner, and have never been let down. Quality vehicle at a very reasonable price! Will definitely come back whenever I am ready to upgrade again. 👍🏽👍🏽👍🏽
On 3/29/2021 I had an easy, no hassle car buying experience with Lux auto group LLC. Angel is your go to guy for your next car purchase, hes trust worthy and extremely professional. They made what usually is a headache for most, fast easy and comfortable. I highly recommend Lux auto group to any and all. They have many top of the line exotic, foreign autos ready to drive off the lot in less than an hour. Theyll even accept your trade in for top dollar!! Great family business, They even gave my family a blessing before we pulled off, AWESOME experience overall. 11/10⭐
We bought our first Benz 5 years ago from this company, customer service is top notch. 5 years later we went back and bought 5 other cars from him. If you are looking for good cars look no further this is the place for you, highly recommended. Angel and his beautiful wife are amazing we love lil Bently too .. 🐶I will definitely recommend this company.
Ive been looking for a used vehicle, safe, reliable, not too pricey and this was the place to go! Great experience Angel was amazing, showed up without an appointment because i had seen a car online and he immediately came in and helped me out. Quick easy no hassle buying process highly recommend.
We found a Mercedes S550 on Facebook marketplace at about 11:30 pm last night and messaged this dealer. Was not expecting a response that late however we did get a response from the owners Office Manager. She was pleasant and attentive. Actually answering all our questions even though it was nearly Midnight.Fast forward to this afternoon, We arrived at our scheduled appointment time and was shown this Absolutely Beautiful Vehicle. Their entire showroom was spotless. Every car shined to perfection. The Mercedes we were interested in was put right up front for us to check out, try every feature it had. Couldnt believe how clean it was. We found a couple small stains on the rug and the owner and his Dad actually got the cleaner out and took care of it right them and there. What professionals.It didnt take hours like at the Big Box dealers. You didnt feel rushed. We took the car on a test drive and decided to purchase it. Angel is the Owner, his family all works with him. They all care very much for Customer Satisfaction.If we ever need to purchase any vehicle in the future we WILL reach out to this dealer again. Absolutely the BEST vehicle purchase weve ever had.
Jose and angel just want to say thank you for for helping me out to get my nice truck you guys are awesome to work with .very professional the way it should be .I recommend lux auto group.you wont regret it ... Thank you very much guys
Ive always been hesitant when buying cars. Lux Auto Group made my car buying experience a breeze and hassle free. Loving MY new (used) Mercedes Benz SUV!
The guys at lux where very helpful in getting my automobile very professional easy too talk too great service
Absolutely the best car buying experience I have personally ever had! Angel and his team were fantastic and made the process easy and painless. I was able to drive away in my dream car thanks to Angel. Thank you so much again for everything. Highly recommend Lux Auto Group for your car buying experience! ~ Proud new Mini owner :-)
JUST GOT A FULLY LOADED 2009 BMW 328I, but not just any 328i, M Package in impeccable condition. You won’t believe that it was made in the 2009. Very pleased with my selection but they’re inventory is nuts. Gotten check em out. Angel the owner was great and very helpful with everything.
By far the best car buying experience that I’ve ever had 😎😎 Family owned and operated.. Everyone was very helpful and pleasant. Angel and his wife were Fantastic!!!! I’d definitely recommend this company to All of my family and friends. I’ll definitely be buying my next few vehicles from LUX Auto 💪💪
Great experience and good prices. I would recommend LUX AUTO GROUP to anyone looking for a vehicle that is as close to mint condition as it can be. This company has a selection of the nicer type of cars. Being able to do everything in one place [1-stop-shop] was very convenient. Thank you LUX, FROM The Goodmans
Yo my man Angel drove me my Mercedes personally just to make sure I got my car on time. Angel is Truly a man of his word and customer service at its finest. Best prices Best Service and the Hottest Luxury cars from Disneyland to the Palm Beaches Lux Auto Group has you covered for all your Luxury auto needs! It aint Luxury if it aint Lux Auto!
Let me start by saying that the team over at Lux Auto Group were absolutely transparent and worthy of out trust from the first phone call. Their intention were nothing but the best throughout the whole process. We purchased a Mercedes from them completely online and over the phone. A video call was done prior to us putting a deposit to insure that we saw on the advertisement was correct. We received our vehicle detailed and efficiently and We can’t be happier. There aren’t many dealerships that do business the way they do. They truly go the extra mile. THANK YOU GUYS SO MUCH!
Lux auto group in Sanford experience went very well. I would definitely recommend to anyone. Great deals and the gentleman Angel will be happy to assist you in getting a vehicle quick and easy. He was very helpful in getting an excellent deal with financing and fixing a couple cosmetic issues.Me and my family thank you, keep up the great work!
Great buying experience and very professional, I will without hesitation recommend LUX AUTO GROUP to friends and family!!
Angel was amazing, very professional, and knowable. He also knows how to work those numbers. He treated us like family. Cars are grade A you will not be disappointed.
Great place to buy a car! No pressure sales approach and great customer service! I will definitely purchase from them again in the future!
It was a pleasure working with Angel in purchasing my car. I have never purchased a used car before, and was nervous about the process. He delivered on everything promised, and even went beyond on some things that I didnt even request. I would not hesitate to buy again from Lux Auto Group.
Never mind! We were going to stop there to check the cars but, I saw the news about the car sold with damaged. $13,000 for a limón!!!
Saved so much time at this dealership. The experience Angel and his team have selling cars is seriously wonderful a big thanks goes out to them! I purchased one of my dream cars I’d never thought I’d get to have it. I am bringing my friends and family With me to come back and place them in their dream cars and save them so much money! ( Thanks so much again)
1st Let me just tell you about this Dealership THIS IS THE BEST DEALERSHIP IN THE WHOLE WIDE WORLD OK !!🌍 Angel is BEYOND PROFESSIONAL IN THE TRUTH they have the best Luxury Exotic Cars Around and they are very Reasonable Courteous and polite they will get you in the car that you want with no hassle no pressure And more than anything they are truthful and upfront there are No Games here l was in and out!!!!! The best finance companies around and not to mention they Did all the custom work and even paid for my 1st car service and if you know about luxury you know the service maintenance oil change $650 and up when it come to paper work Melanie is fast prompt in accurate she has everything ready and printed out for you so you’re not in the dealership all day the whole process took me an hour maybe 15 mins. If you are looking to Purchase your dream car or just a regular car I would definitely recommend lux Auto ask for Angel.
Honestly, I wasnt really sure what I was looking for walking in, but the people there made me feel incredibly comfortable and clear minded. They helped me find exactly what I needed and I absolutely fell in love with my new BMW! If youre looking to buy, this is definitely the place to go where you will for sure be treated with excellent costumer service and get all the information youre looking for when buying a new car.
I bought at car from here, it was an amazing experience. angel was an amazing sales person. now my new car is beautiful. i don’t really know much about cars and the staff was so nice!! i one hundred percent would recommend!
I did see car I want on the site after talking with the owner I drove 2 hours to see this car and all I’ve got to say is WOW! Truly amazing experience he was very appreciate it me driving that’s long and waiting for me after closing timeI did have lots questions about this car and he has all my questions about this car answerI m very happy customer I do recommend this place 300%
Angle and his staff are very kind and knowledgeable. It was absolutely amazing working with them at Lux Auto Group. I will definitely recommend them and my next purchase will be with Lux😊 it was an absolute pleasure!!!
I have always had a terrible time buying cars but this is now my go to dealership, I tell everyone to come here. They have the best service; the owner named Angel Martinez was the nicest business man I have ever met. I arrived and I wasn’t sure what to expect, but I left with a beautiful and pristine Mercedes Benz. It has been working great ever since!
Excellent service, I wanted to buy a good car and I let myself be carried away by intuition and angel gave me a lot of confidence, in addition to the excellent price of the vehicle
Attention, Attention Attention, Come one, Come all.. If you’re looking for a car, not just any car but a reliable, dependable, nice car and want to ensure someone has your best interest at heart. Then you need to shop at Lux Auto Group, located at 308 Northstar CT, Sanford Florida.I purchased a 2013 Black Cadillac XTS aka Ms. Blacksexy1 lol...and was very satisfied with the cost and everything about the car. I already had one and was looking for a replacement and received outstanding customer service by Angel. He was very professional, nice and made us feel right at home. We were allowed to test drive the car as well. He assisted me thru the processAnd completed the paperwork in a timely manner. He answered all of my questions and reassured me if I had any problems or questions to give him a call. It’s very rare that you find great people who are willing to help you find what you want but will sell you what they want you to have but not at Lux Auto they ensure they meet your wants and needs. I plan on returning in the future and will be referring friends and family to his business. Thank you for your service, it’s greatly appreciated. The ride back home to Tampa was a smooth one.. Loved it... Yasssss!Kind Regards..Ms. Brooks.
I contacted Lux Auto on the internet regarding an ad they were running in Auto Trader.Melanie reached out by phone very quickly, and gave me all the information I needed. I requested a CARFAX report which she texted within minutes, and followed up on the phone to make sure it was received. She answered all my questions, sometimes double checking with others to make sure she had the right information.I proposed to fly in 2 days later, and to prove my interest, we agreed on a refundable 10% security deposit. She took my credit card number, and, voila!!!On the day I was scheduled to come, she politely sent me a confirmation SMS, asking for my ETA.When I arrived, Angel, the owner, was waiting for me. The car was as described. We took it for a spin, I made a reasonable offer, that Angel accepted.We went into the office, where Melanie prepared all the paperwork. By the time I had finished insuring the car, all the paperwork was ready to be signed, a temporary plate ready. I chose the type of plate I wanted. I paid. Angel put the plate on the car, and off we went...all in all, less than 2 hrs, always with a smile, no pressure.We drove home to Miami, very happy with our new car.5 stars service!!!
After several weeks of looking for the right car without luck .. we came across a posting in Facebook that call our attention as it was very detailed.. I am extremely happy to had gone to Lux Auto Group.As it’s a family owned business!!! They are very professional and honest.Angel and his wife Melanie are very friendly and makes sure you leave with a smile in your face.They have cars for all budgets!!If you need a vehicle do not hesitate to go. You will not regret it!!They make you feel like part of the family....Thank you Angel once again!!
Angel the owner was very professional and accommodating to our needs with the vehicle we bought. It was a pleasure working with Angel and will definitely recommend Lux auto to friends and family . Thank you again for a great experience . We love the car and the service we have gotten.
Lux Auto Group gave us great service! They got back to us promptly and answered all the questions we had about the car we purchased. The staff is friendly, knowledgeable and professional! We will be back to purchase our 2nd vehicle from them! A+ Service!
My Fiance and I had an amazing experience here. The owner was very friendly, honest and the vehicle extremely reliable. The owner personally helped us with the buying experience and made everything go quickly and smoothly. I highly recommend!
I never write reviews but I bought a car from here and all I’ve got to say is WOW! Truly amazing and kind hearted people; the service I received was impeccable, they gave me so many options in cars and ultimately lead me to making the best decision with my now well operating Hyundai. I tell all my friends and family who need a car to come to this business! I’d give 10 stars if I could!
I went to this dealer to browse. The experience was different than I expected. I would like to believe I became friends with Angel, the owner. He wasnt pushy at all, which is the stereotype with car dealers and he let me check out all the cars without feeling rushed. Very enjoyable experience. I ended up finding a great car in my budget.
Great buying experience. In and out in about an hour.
Just want to share my experience I had lux auto group the sales rep was very helpful know what he is doing and also the help he offer to me was amazing I would recommend anyone who in need of buying a car go to lux auto group love you bro I will be coming back for my next car soon)(
Pretty Good dealership. I would recommend to another person. Vehicle runs great.
Great experience professional people family oriented I would recommend them to anyone.... I will be back for second vehicle in the near future.
I had a really great experience with Alex at Lux Autos.He was very helpful and knowledgeable with explaining and sharing information about the vehicles I was inquiring about, so if you are looking for a great car call Alex at Lux Autos he will help you find your next vehicle.
My experience was everything very satisfied he was very nice also was a man of his word Im thankful an was very appreciative
GREAT car! GREAT deal! GREAT people! GREAT service! Thank you...
My husband purchased me a push gift from this company which was a jaguar. They delivered it to my home which was a big surprise and I love it! Thank you again!
My husband purchased me a push gift from this company which was a jaguar. They delivered it to my home which was a big surprise and I love it! Thank you again!
Good car dealerships thanks so much
Angel was great good people and nice cars thanks again for the good hospitality 💪🏽
I have never had such a great experience then with this company I will recommend them they work with you like no other they are honest a workable I felt like home n like a new them fir years . This is my second car I got n I could never imagine going with another dealership. Thanks angel!
Perfect place to buy a car, transparency, the cars are in very good and condition, and price The customer service is excellent, Angel took care of us, he was very knowledgeable, and very transparent. I recommend this car dealer 💯 %. The experience was great.
Angel at lux auto group was amazing, he helped me and my wife purchase a bmw and we couldnt be happier with his customer service. He did an amazing job and got me a great deal. Fast friendly service and he went above and beyond making sure we got exactly what we wanted. We drove 2 hours just to go down there because they are awesome friendly knowledgable people and really put their customers first.
Bought a cadillac cts from these folksSight unseen, except for pictures and Angelos and Albertos telling me about it.We are from Canada and spend the winters in florida. Holiday weekend and Alberto delivered the car personally so we would have it when we flew in to Tampa.The car is in excellent shape and we are very happy with it. This is a great dealership and I highly recommend it.Angelo delivered the car.
More than fair and friendly. Angel goes out of his way to make sure you are happy.
Best experience buying this car Angel went bat and i left with the best deal of a lifetime
I bought a car here and all I can say is that Angels team served us well! Great service and people, definitely will be recommending this place to my friends!
I purchased a vehicle with cash from them and had nothing but problems with it since day one. I lived 1½ hrs away from dealership and I had to take it back there 3 times within two weeks and all the problems still werent fixed. Ive put 1000s of dollars in it since I purchased it and everytime I fixed it something else goes wrong. I stated to the dealer that this was for my teenage daughter and he sold me a lemon...... Biggest mistake as a single mom!!!!!
Professional and the vehicles are well kept.
I am in love with Lux Auto Group an let me tell you why I personally brought 2 automobiles . Ángel really helped me in my time of need my 1st car from Angel was a 2005 Cadillac sts. An my secondAutomobile is a Mercedes I have to tell its beautiful its something I must share with you. Ángel is the most understanding/caring person I have met in a long time he really takes the time out and listens to wants/ needs. Ángel not only listens to you about ur needs or ur wants but he want to make sure ur happy in ur choice. An not to mention you looking amazing in one of his luxury automobiles. After reading my experience i hope this helps you made you mind up an make a appointment to see Ángel and tell him the Winstons sent you. So go ASAP
Honest and very professional. Trustworthy.
Angel and his crew went above and beyond in getting us our latest vehicle. I am very picky when it comes to my cars and they showed nothing but patience and respect and delivered, literally. He personally delivered my suv to my house and we couldnt be happier. Thanks for everything!
Great deals excellent cars
It is an unforgettable experience and one of the best car company, excellent customer service. Highly recommended and thank you for your service ... ☺️☺️☺️☺️ Thank you luxautogroup☺️☺️