Would not recommend these guys to anyone. Two different services performed and both times had to take it somewhere else to fix what they screwed up. Went in for a simple oil change and within a few days the check engine light came on. Come to find out they did not replace the oil with the recommended weight of oil. Changed the oil with correct weight and the check engine light went off. Another time took my vehicle in for an transmission fluid change. The gasket on the tranni pan was a reusable designed by Chevrolet. Taylor auto put on the after market gasket causing it to leak. Very frustrated and disappointed with the jokers. Never going here again.

They were horrible on fixing my car. They charged me almost 600 and it still was not fixed. I could not even drive it off the lot. I dont recommend using thisbusiness because they will rip you off. Now I lookhave to take it somewhere else. I am extremely mad because they didnt fix it but charged me 600 for nothing.

AWESOME experience dealing with Taylor Automotive! GREAT customer service, very communicative and SPEEDY service concerning AC. We will definitely call Taylor Automotive the next time we need them! Thanks again!

If I was a mechanic I would work for Taylor Automotive. Because of there personal, professional and wonderful customer service. You can tell when you walk in that the owner is a military veteran because of the cleanliness of the shop. And to have such a nice and professional young lady at its frond desk, that just tops it all. Thank you Michaela for good customer care and your call back. I love it !!!

Great service and professional. My ac wasn’t working and was told I needed a hose replace by another service shop. I got a diagnostic here and had everything checked and they found no problems. They clean my system and now it’s working, saved me money! Thank you Michaela and the guys for great service!

I would recommend this business for any future needs of any type. Very friendly, fast when I needed a inspection done and knowledgeable. Definitely will be back when in the area and will recommend to friends and family. Thank you!

Got needed information. Very informative.

I was very pleased with my experience with Taylor Automotive and will definitely consider their services in the future.

They are nice and very courteous and friendly people to work with

My experience at Taylor was top-notch. I appreciated the professionalism and customer service I received from the time I dropped my vehicle off until I picked it up. The team at Taylor made everything very easy. I was looking for a quality mechanic in the area and will definitely be going back. Thank you all again!

Worst customer service I’ve ever seen wish I would’ve recorded it and made them famous, wouldn’t recommend this place for anyone, if you need your vehicle checked out go any where else but here. Funny thing is y’all know who it is just afraid to admit the unprofessional way you deal with your customers

Very disappointed that they replaced my Prius hybrid battery and the replacement failed less than 80k miles later (but longer than the 3 year warry). When I called, they said they discovered there was an issue with the Dorman hybrid batteries they had been cheerleading about and sold to/installed for me. I want to them because they were supposedly experts in hybrid batteries and had a better mouse trap. The cost replace a 2nd time is more expensive than original toyota hybrid battery install options in Raleigh, which is much closer to home. I wish Tracy, the owner, would have discounted the 2nd replacement when their battery failed to fo half of the miles I was promised (even though the years for warranty had expired). I would have thought theyd want to keep customers and grow their business by offering people a reason to drive to Sanford. If Raleigh folks can do it cheaper, why couldnt they? Disappointed.

Friendly staff, fair price, in and out under 30 minutes. Would recommend it.

I had the pleasure of taking my vehicle there recently for brakes, oil change and bulbs. I’m a procrastinator when it comes to vehicle repair so when I need multiples things completed on my vehicle I truly understand it’s my user error and love that a place like this can work with me. I knew going in the first time that I waited too long for brakes and would certainly need rotors since I let the grinding noise get out of hand and was hoping I didn’t lock up the calipers but totally did! Yes, that’s all on me! The great news is they had me up and running smoothly for a trip out of town the next day and even understood I’m a single parent that still needed transportation so they offered me a vehicle to borrow until my car was repaired. I know this isn’t an option for everyone, so I was grateful for having this back up!I loved how everyone kept me informed on the process of repair and worked hard to get me back on the road to not miss my trip. Keep in mind I was pretty much a walk-in for a pretty big job and they still found a way to work me in- so awesome! I’ve read some other reviews about cost being a concern but dang you get what you pay for, folks and I believe their customer service and precision are worth every penny! I’ll definitely being going back, hopefully not too soon but for sure they have my loyalty! Thanks again Taylor automotive staff, y’all were a life saver ❤️

Tracy and everyone else has always taken care of my 2010 Prius. They will answer any questions you have. It is great that there are still a few shops like this. Not everyone can work on a Prius.

I had been to so many mechanics here in town and not 1 single person could figure out why my A/C wasnt working, so my last resort was to try out Taylor Automotive and sure enough, they fixed it within hours. My car was ready the same day! I have never been so satisfied with a mechanic like I am with Taylor Automotive. I will definitely bring my car back in the future if needed. Thank you Taylor Automotive for doing a great, productive job! Customer satisfaction guaranteed!

Taylor’s is the best. Quality service. I would recommend them to anyone. Staff is always friendly and communication is always there.

A great hometown mechanic. I moved to Sanford a little over a year ago, was looking for an honest, professional local mechanic.I believe I have found such a mechanic at Taylor Automotive. I have recommended them to family members.

Great people at Taylor Automotive and fair prices. Overall great experience every time I go.

I had a burned out headlight on my 2009 Camry. The headlight assemblies were also very cloudy. Since getting to the headlights involved taking off the front bumper, I felt like it would be best to replace both assemblies while I would be paying for the labor to remove/replace the bumper. I called several places to get quotes for replacing both assemblies. One place never got back to me. Another quoted almost $900 to do what I had requested. In all fairness, that was probably a reasonable price because the assemblies are expensive. However, the folks at Taylor suggested an equally good fix for less than half that price. They replaced all the bulbs and did a restoration on the lenses that has them looking brand new. They were able to schedule the work quickly and complete it on time. I was very pleased and grateful!

Replaced motor mounts with OEM parts at nearly half the dealership estimate. Great service! Great people!

What an awesome operation!!! Easy to schedule an appointment and prompt service when I arrived for that appointment! Abby, the Service Advisor is knowledgeable, helpful and super nice! They fixed my car up great and for a price that was more than fair. Glad I received their mailer and gave them a try! Have been there twice now! Will happily go back for all my service and maintenance needs!!!

Cant even give you an estimate over the phone which is strange because if you go in for a appointment only to find out that you cant afford the price for their service, then what was the point of even scheduling a appointment? Contact a shop that can give you a estimate over the phone. A REAL auto repair shop would know how much it would be to repair something especially if theyve done those kinds of jobs before, then they have the nerve to have a sign talking about what they can repair what a joke.

I had such a great experience at Taylor Automotive! They’re very thorough, professional, and trustworthy, and it was a real pleasure doing business with them. Best of all, my T-Bird rides like a new car! I couldn’t be more pleased.

My husband was a mechanic and I never had to take my car anywhere for repairs my whole life. He recently died in March of this year. My car stopped running and I had no clue who to call and what to do. I called Taylor Automotive and explained my situation and they took care of me. Their prices were reasonable. They fixed the problem, and also fixed and checked to make sure all safety features, fluids and tires were good. I have now found my go to service shop. The girl at counter was friendly, professional and personable. Thank you to everyone their for making my experience a positive one including the mechanic who did the work on my car. THANKS AGAIN!!

Taylor Automotive is the best place in town for vehicles repair. I have never been disappointed with service provided or staff.

Man I can’t say enough great things about this place and oh man is Tracy awesome the guy even called me days after to make sure everything was good to go definitely recommend this place for sure keep up the good work guys!

Taylor is professional, and they know what there doing, certified technicians, clean shop, friendly staff, my opinion if they cant fix it, no one can!

My experience with Taylor Automotive was great. The thing I liked most was the fact that they told me how much it would be up front. The only change in that price was something I had added for them to do. Thats pretty much unheard of these days.The entire repair to my car was performed in a timely manner. I was extremely pleased with the quality of work as well. I had the option to say yes or no to items found during diagnostics.They were very friendly and knowledgeable. If you want it done right, this is the place.

Fast service, good communication, online and SMS communication, excellent quality parts and friendly staff.

I had a great experience and will definitely do business with them again! I love supporting local businesses and Taylor Automative is a business to support. They are fast, efficient and honest which is a wonderful quality. They don’t muck around the bush when it comes to prices (which by the way are amazingly reasonable) and overall a great atmosphere. Five+ stars for sure!

I came for a oil change and they found why my tire had a slow leak. It being a nail and they plugged but they found that my brake pads were down to 3mm. They gave me a loaner car so I could go to work. I appreciate the service, I wish I didnt have to pay that amount of money. But the young lady told me about the credit program. I dont know if Id qualify.

Tracy II always friendly & helpful. He offered pick up & delivery at this difficult time when I needed service. Thank you, Tracy

I am an extremely disappointed customer. I went in for a safety inspection. I needed my license plate replaced. The bulbs count $4.50 and I was charge $66.00 for the labor. I would not recommend this place of business to fix your vehicle go somewhere else to get the problem fixed. The receptionist appeared irritated, annoyed and frustrated with me when I asked questions about the inspection. The manager stayed in his office and did not answer my questions. I did not feel welcomed with this place of business. I will NEVER go back to this place of business.

Great service, great people! Got my BMW in very quickly and provided me with a loaner, Crystal and Tracy called and updated me throughout the repairs. Car came back running perfectly! I wont take my car anywhere else.

They are always very kind and get my car back to me quickly. they’re honest and i trust them! if there’s something wrong they let me know. definitely recommend.

The team fixed a tire for me, couldn’t have been happier with the service! Thank y’all!

The most recent example of excellent service occurred at Thanksgiving time when I realized at the last minute that my Honda needed a new set of tires. The Taylor folks scurried around to make it happen quickly so that we could drive safely to Kentucky as scheduled. I was immensely grateful for their care and concern, but not really surprised. They have helped me for years now---more than I can really remember--and in many ways---more than I can take time to recount. THANKS to everyone there!

This is my second time coming to Taylor Automotive. Both times were very pleasant experiences. Very professional and polite staff. Crystal and Tracey are so helpful. I would recommend them to everyone I know.

Fast and friendly and most of all honest! They have my business for as long as we live close enough to get to them worth every mile. I drive just over 40 min to take my van and truck to them. They are honest and have available payment options and they are military friendly thats the top reasons we Keep out business with them. The work is all so top notch.

Courtesy and honesty are the most obvious characteristics of the front of house staff at Taylor Automotive. Add to that knowledgeable, skilled, efficient mechanics in the shop and you have a winning combination. I have been taking my vehicles there for over a decade and wouldn’t dream of going anywhere else.Joe B.

Excellent customer service, no hidden fees, and they havent tried to pull anything any time Ive ever gone there. Seem like nice, honest, hardworking people.

Absolutely incredible, I can’t believe how great this service was. No doubt this is one of the better shops in Sanford for quality and lasting repairs. Affordable but yet the work is quality. I am 110% satisfied and will continue to take my vehicles to Taylor Automotive.

No horror stories as far as their work goes but never had much luck with their customer service. It has been a while since Ive been there but the past was enough to keep me away for quite some time

Veteran-owned Taylor Automotive is the best garage I have found - not in Raleigh, Durham, Cary or Chapel Hill - but in Sanford right off Hwy 1. Totally customer focused, they aim to EXCEED your expectations as they have done for me many times over the years. You just can’t get any more knowledgable and helpful service - thank you especially to Juan and Crystal.

Great fast service

For the past decade, Taylor Automotive has been the sole provider for service, maintenance, and repairs for our vehicles. They have taken care of our family autos as well as our heavy-duty diesel trucks. We have always received prompt, effective, high quality service at a competitive prices. If you value honest, helpful and knowledgeable trading partners, Taylor Automotive is the place.

This is the third time I have used them in the last year. Their service has been top notch each time. Highly recommend.

Taylor Automotive has a professional staff and provides exceptional customer service. Tracy and his team are very knowledgeable. I highly recommend Taylor Automotive.

I have used Taylor Automotive in Sanford for the last 6 years as my primary source for automotive services. I have found them to be trustworthy and efficient in their services. Very reputable and they have always been great to work with on all occasions and all repairs have been completed on time . I really enjoy dealing with this facility and I highly recommend them .

They were very professional and did very good work I will be going back for more work

I have had work completed on my 2005 Chevy Tahoe with repairing an engine light along with an Oil Change, Tire Rotation, and changing out the rear brakes. All of the services were all completed with professionalism and excellent service time.

Customer service is excellent, expert service and friendly atmosphere. Auto repairs can usually be scheduled at the customer’s convenience with the availability of a loaner or pick up and delivery. Highly recommended.

Very nice and clean business. Everyone was friendly! Definitely recommend!

Always a great experience at Taylor Automotive! The staff is extremely knowledgeable and friendly. I highly recommend you come to them with all of your auto needs!

An outstanding organization and a great place to get your car repaired by people who care!

I first went to Taylor Automotive for my 30,000 mile service. I went there today for my inspection. They have always performed fantastic service on my vehicle. I trust them implicitly.

Tracy and staff have exclusively handled all our automotive issues for the past 3 years. I can’t recommend them enough. Every repair is explained in detail and advice is offered (Not pushy) as if you were family. They call you by your name and treat you right.

Great Place to do business with. I highly recommend this repair shop. The integrity of the owners and cleanliness of the shop make this one of the finest repair facilities in all of North Carolina. May God Bless You and Your Business.

I have taken both my Priuss to Taylor Automotive for replacement hybrid batteries and all other repairs ever made to these cars. They are honest and know how to take care of the customers. Even though I have to drive 2 hours to get to Taylor Auto, it is a trip I have never regretted making. I am so thankful I found Taylors. Owning a hybrid vehicle was new to me, but having Taylor Auto to call made the experience a positive one

Solved not one, but TWO of my mystery car issues! My car was picked up and a loaner car was offered. I was kept informed of the work as it progressed. The work was done quickly and the staff was more than polite! The car was returned to my place of work. A car repair has never been this easy! So pleased with the work on the first car that weve taken a second one for repairs today.

Great Tracy is very nice.

They have great service and great customer care when it comes to your automobile, thanks so much and have a bless day.

Ive taken all my cars to taylors for years, and they do great work. And get it done in a reasonable timeframe too.

The Taylor Automotive team consistently provides thorough and reliable service. Tracy Magill and staff make every effort to respond promptly to all of our familys car service needs.

I am writing this review to share my experience.Overall, my experience was excellent, courteous, and very professional.The young lady in the front, the mechanic, and the shop hand were all very good to me and my experience (although I had received bad news about my alignment) was all going very well until the Manager came into the picture.I had asked to speak to the manager to see if I could work out a discounted rate seeing as the vehicle was not able to be fully aligned and the steering wheel was not aligned (I fully understand that there some things that sometimes doesnt allow the vehicle to be aligned but I told the young lady over the phone that if they could get it done good, if they cant to leave it alone and that I would take it somewhere else) (Also being a dealer, Ive worked with various shops who do not charge when they cannot align the vehicle due to a component needing to be changed, but I understand not all shops are the same in which I wanted to initiate a conversation with the manager to work something out) to see if they were going to charge me, to see if they could charge me at a reduced rate and I would pay the full rate when I came back seeing the vehicle was not able to be aligned and I had told them over the phone not to work on it if it wasnt going to be aligned that I would take it to someone else if that was the case.Anyhow, the manager rudely barged into the conversation I was having with the receptionist in regards to asking to speak to the manager. This gentleman (although he was far from being one) did not even introduce himself, he proceeded to be act defensive and in a rude tone state that I was going to have to pay for alignment regardless and that I was going to then have to pay for it again when I came back, and that I would pay full price the next time I came back.The fact is that I completely understand the situation of not being aligned and its okay to be able to communicate to a customer that he or she will have to be charged for a service that wasnt completed due to a failed component and that he or she will have to pay again when they came in again to get it re-aligned.Whats not okay is to say it in a rude and forceful manner that does nothing to help the situation.In all spectrums of business, a manager is there to manage the operation of an organization. Sometimes issues will arise within the ranks and with customers. When issues arise with the customers, you have to be all ears to listen and to respond in a calculated and approachable way.I understand that this individual was angry with the customer or perhaps the individual was having a bad start to the day or just didnt sleep well, but whatever the reason may be, please do not take it out on the customer and mistreat the customer.Theres way to communicate information without being rude and causing the situation to be a tense one. And if you and your staff are not able to perform a service 100% and you plan to charge him or her, please take the time to apologize for the situation and to talk up a game plan with the customer.Being in the car selling business as an investor and being an engineer that has worked with several customers and stakeholders, theres way to communicate undesired and unfavorable outcomes that the customer or stakeholder was not expecting.The way the manger of Taylor Automotive communicated those unfavorable outcomes was not in the way one should communicate in the customer service industry and as the face of an organization.Anyhow, this is just me voicing my disappointment in the service I received from the Manager of Taylor Automotive alongside my two cents in what areas this individual alongside the organization can improve on.I hope they realize that they work for the customers, that customers do not work for them. Regardless whether one works for you or not, treat others how you want to be treated. With kindness, respect, and professionalism.Respectfully,Joshua A. RomeroTaylor Automotive Customer (10/18/19)

We appreciate all the hard work from Tracy and Crystal to the mechanics there and Taylor Automotive.

I came in a few months ago to repair my AC. I was quoted $1,300. According to them a lot of work needed to be done to fix the AC to include replacing the radiator. I took my car to Fort Bragg Firestone a week after. They fix my AC by replacing a hose which costed just a little over $300 parts and labor. Theres Auto Place over charges and overestimates repairs because they push their credit program. I recommend customers to get second or even third opinions before committing to this auto repair service shop

Tracy & his staff rock! I’ve always received fast & friendly service at Taylor Automotive! Thank you for being awesome!

This is to commend Taylor Automotive for their superior service when I had an emergency with my Vibe. Crystal provides necessary information, based on a previous visit, and Juan worked quickly and efficiently to repair my car and get me going again. SUPER SERVICE- C. Cooper

Great attention to detail from appointment to service to follow up.

Quick car repair, friendly service, great customer service!

Great service. Friendly staff. Nice waiting area. Highly recommend.

Quick diagnostics and repair. I enjoy taking my vehicle to Taylor Automotive.

Veteran owned, and very friendly. Theyll loan you a car or pick you up if needed. Quality work. They order all tires before 10 am for same day service.

I know the owner and the staff personally and if you want a great customer service and you vehicle to last, come and visit Taylor Automotive

DON’T EVER EVER TAKE YOUR CAR TO TAYLOR AUTOMOTIVE. I RECEIVED THE WORST CAR AND CUSTOMER SERVICE EVER THERE. THEY OVERCHARGED AND PROVIDED A POOR SERVICE. YOU WOULD BE BETTER OFF TAKING YOUR CAR ANYWHERE ELSE!!!!!!!!

Very friendly staff all willing to do whatever it takes to earn your business !

Tracy, Crystal, and the Taylor Automotive team have once again done an amazing job with the service required on our truck. ALWAYS courteous, ALWAYS respectful of our time, ALWAYS professional with a group of team members who enjoy what they do and pass that enthusiasm onto their clients. We have been customers of Taylor Automotive for the past 5+ years, and we cannot say enough positive things about how they have treated us when our vehicles have needed servicing. Their pricing and respect of our time have made us greatly appreciate how they treat their customers compared to when weve had to go to a dealership (new vehicle initial warranty) and suffer the price gouging and abuse of our time. Our truck is thirteen years old and the spray-on bedliner was wearing off. Tracys team applied a new bedliner that looks INCREDIBLE; we are THRILLED at the result! From routine maintenance to more in-depth issues, Taylor Automotive is our familys choice for vehicle maintenance and servicing.

Great place

Thanks Taylor Automotive! Great service!

Very professional. The staff was friendly and helpful. The shop was very clean.

Very friendly service, but you will pay an arm and a leg for labor cost, switching 2 bulbs in the brakes that take 10 min tops costed $72 in labor

I highly recommend Taylor Automotive. In 2014, I chose Taylor to replace the hybrid battery on my 2006 Prius because they provided a battery with a longer warranty for $1,000 less than my Raleigh Toyota dealer. Taylor also provided assurance on safely driving the 50 miles from Raleigh to Sanford with the red warning light on.Over the past two years, I received guidance from Taylor Automotive on how to disconnect and reconnect the 12-volt and hybrid batteries during long periods when the Prius was not in use. Taylor also showed me a very good product for fixing the cloudy headlight issue.Last week, the red warning light came on and I took my Prius to Taylor Automotive the next day. Taylor provided a replacement hybrid battery at no cost.I am a very happy customer of Taylor Automotive. Thank you Tracy, Crystal and Tom.

Nice people and reliable service - just be prepared to pay for it.

Always giving the extra mile, excellent service.

We took our 2010 Prius in for the hybrid battery replacement in August of 2016. Our local dealer wanted about $1,000 more than Taylor Automotive charges. My dealer did not give precise answers to my questions about the replacement. Taylor Automotive gave very specific answers and offered detail about the car and battery. The two folks I talked with on the phone and later in person were Crystal Case and Tracy Magill. They were impressive and very helpful with my questions related to the diagnostic codes, parts, appointment, cost and time for replacement. While the Prius was getting the battery replaced, they allowed us a loaner car to explore the town of Sanford. We were able to visit the coffee shop, shopping area, train station and park. It was a very pleasant time in Sanford. I highly recommend Taylor Automotive. Their knowledge and willingness to share knowledge with concerned customers is unheard of in this day and time. It was well worth the 280 mile drive to have your Prius serviced by folks that really care about the customer! Keep up the good work!

I tried to get my car inspected there. It would take a one day wait. I have heard repeatedly from coworkers about how slow and overpriced this place is.They also sell salvaged cars that they have repaired. They are always $2,000 to $4,000 overpriced.This doesnt seem to be a reputable company.

Excellent experience all around.

I am concerned that Taylor automotive treated my husband and I very differently when we took our cars to them for service. My husband was treated well, had his car repaired, and was charged only for the time that was used to work on his car. When I took my car in, on two separate occasions, I was charged for more time than was used to work on my car. The first time, I was charged for an hour of work to replace two tubes, although the service took only 30 minutes. The second time, I was charged for 2.5 hours of work when the actual service took less than an hour; what should have been $80 for labor was upcharged to $200, an addition of $120 gravy work. I have since asked for a refund of the difference between the labor charged and the labor performed, but have not yet heard back from the business.Of course, I am disappointed that I was over-charged for labor, but most of all, I am disappointed that my husband and I received unequal treatment from Taylor Automotive. I would hope that any reputable business would treat everyone with the same fair business practices, and I was disappointed that this was not the case. In the future, I will make sure to take all the cars in my family to a repair shop that treats everyone equally.

Pleasant staff, quality service. Will keep going back!

Ive been bringing my car here for almost 6 years and havent been able to complain about anything! Always fair and friendly. They have never tried to sell me a repair I didnt need.

😩... my son car blew up after they fixed it!

The best ever

Very pleasant experience

Not very friendly

Not very friendly

Sure sure