Thank you to the entire team at Hiester, especially Dale, Daniel and Cheylen! You all made buying my new 392 Wrangler out-of-state so simple and easy. Excellent communication throughout the process and the Jeep was ready waiting on me as I pulled up. I highly recommend this dealer to anyone looking to buy a vehicle. I wish you were local so you could continue to use you as my go-to dealer for service. Thank you again!

I do badly want to give this dealership a higher rating because the whole visit wasn’t bad- but, I do truly believe that there are some less than genuine people at this location. Keith was an amazing resource to work with, Shannon also attempted to empathize and work with us. Dale (the general manager), on the other hand. Where to start. I do believe he thinks he is doing the best he can, but he is a true business man. He says all the right things and makes you feel warm and fuzzy inside, but once you start to actually follow through on these promises, you quickly see him return to his shell and avoid you. We are working with Chrysler to figure out the solution to our vehicles issues and although I do think we will get some help from Chrysler corporate, I can honestly say that I’m not sure I would ever own a Chrysler again after the service we have received. As a military family, a safe and reliable vehicle is a necessity as we are often solo here at home. Being military also allows us the opportunity to know a lot of people and word of mouth is everything, unfortunately I’m not sure I’ll have many positive things to say about this dealership. Had Dale offered us a true trade in value on the vehicle that we brought to him, that would be different but he continually pushed our issues onto someone else when it became too difficult for him to deal with. Seems like an issue within the management command here, on to the next one I guess. Steer clear if you want anything other than hoops to jump through.

Shout out to the extremely helpful and courteous folks that helped me get and keep my recently purchased RV/camper/bus running. When I had nowhere locally that I could find to work on it, I contacted Shanon at John Hiester Chrysler Dodge Jeep Ram of Sanford and she got me steered in the right direction. Leroy, the maintenance supervisor (Sorry if I got his title wrong!) checked to see if he could help me on something they normally dont perform maintenance on. Long story short he got me up and going with a new starter and she now starts up like a charm. I dropped it off on Thursday and it was ready for me to take home on Monday. I really didnt expect that it would be so fast! Also, big shout out to sales rep, Keith, who checked me in, smoothly and hassle free. I was in and out in less than 20 minutes, getting the info he needed and me showing him what my issue was with it not wanting to start when turning the ignition key. Cost for repair was right about what I expected and Im extremely happy with all of the folks there that made this happen. Almost forgot to me tonight the friendly and helpful peeps I the parts department. Even though they couldnt get me a spare key made for my camper, they pointed me in the right direction. I would recommend John Hiester of Sanfordto anyone for their auto repairs.

The whole visit wasn’t bad, but they spent about an hour looking for a small leak in the tire and could not find it. Told me there was no leak even though I had already filled that tire up on 3 separate occasions within the last month. They told me to come back if my psi went back down and they’d have to take the tire off the rim and do this and that which would’ve been quite expensive. It was a waste of time and the mechanics clearly don’t know how to do their job if they can’t find a leak in a tire. Don’t recommend getting work done at this location. I went to the Jeep dealership in Lillington and they found the leak in about 15 minutes and it only cost $25 to plug the hole.

Fantastic Service Department. Had two tires needing emergency replacement. I was able to tow the car to them at 8:30AM, and it took them all of 3 hours to order 4 tires, get them delivered, replace them on the vehicle, balance and align the tires. Their parts rep understood my dilemma, and really worked to get me taken care of. Their service tech explained to me what he saw was the cause in plain English and how the ensured it wouldnt occur again. I was prepared to sit all day, and they made sure I didnt. Kudos to all those involved in helping service my emergency.

I want to thank Sales Representative Daniel Brownie for exemplary customer service. He was able to locate and deliver the exact Dodge Ram 1500 I was searching for. He was flawless in his approach to my needs and demonstrated integrity in all areas of the process. My next truck will start with a call to Daniel.Barry Driver is top notch and a great addition to the Hiester organization.Thank you!!!

Customer service: Very good. Shannon did a very good job updating me on the status of my vehicle. Only issue was having to ask. Provided a discount for not meeting timeline (Exactly what a company should do!)Quality of completed work: Good. No issues.Pricing: Price on parts were a little high but the discount helped ease that pain.Timeliness of work completion: Went a few days over but that is expected in this current COVID-19 environment.All and all, a good experience. I will definitely return for regular service.

Wonderful dealership! They worked with us and made it happen! Everyone from the sales lady, Vanessa, the finance guy, John, the manager, Philip and the service guy, Chris were incredible! Highly recommend this dealership!

Just wanted to say that I had a great experience at John Hiester! My salesman was Daniel Brownie who was very professional, enthusiastic and helpful! Also a fellow military veteran, HOOYAH!!!!!! I highly recommend anyone on the market for purchasing a vehicle to come to John Hiester, the service is top notch, the people are kind and courteous. I absolutely love my new truck!!

We purchased used car at this dealership and our experience was great! They provided good prices as well as good deals in regards to additional services like for example licenses plates registration. Also we would like to point out salesperson John Sampson who is just great, very attentive and patient with our zillion crazy questions, he took great care of us!

Be careful going into this location for service. When I bought my truck I was informed it had full synthetic oil inside and they did the first oil change and put conventional oil instead of full synthetic. On top of that you may have to remind them that your vehicle is outside after waiting an hour with no one in front of you. If you call with questions regarding your oil change and if they mixed two different oils inside they won’t have an answer and will dance around the subject unless you keep pressing them. Don’t trust the multi point inspection. They didn’t check tire pressure which makes me believe they didn’t conduct the inspection.

Peyton was outstanding and very helpful in making our decision easier in the purchase. One of the best group of people I have worked with in a new purchase of a vehicle! We will be back for our next purchase as well!! Thanks for all the help.

Best experience I have had buying a car so far! Everyone in the dealership from phone sales, to floor sales is great! The customer service is phenomenal and they are very quick with responses. They were very helpful and very upfront from the beginning. Very easy and quick process. We will be back when its time to upgrade!

Well I started smelling anti freeze and knew there was a problem. I also have no time and wanted it done right so I went to an actual dealership. The pets and service are covered by a 1-3 year warranty I can’t remember and the work was done quickly. I was fortunate enough to be able to get a loaner vehicle while they were working on mine too which was a huge help.The cost was high, this is why I gave it 4 stars. As the saying goes, you get what you pay for so I know this work was done right the first time because I paid well for it. Awesome people working there, very friendly and helpful too. I recommend this dealership to anyone who needs work done correctly and quickly on their vehicle.

Vanessa in sales and John in finance were absolutely wonderful to work with, in fact everyone was warm and welcoming and I never felt pressured. It was the best dealer experience I have had in my 50 years. Give these guys a call if you are looking for a new or used car. I will absolutely go back when I need my next vehicle.

Would definitely recommend everyone to go here. Great customer service and extremely willing to work with you for what you need. Vanessa was amazing to work with and even helped us keep the baby entertained!!!!

Great people to deal with! Best truck buying experience Ive had. No gimmicks, no run arounds.

Kayla was amazing and was very knowledgeable about all of the features on my vehicle. The staff was very professional and courteous. I would recommend to anyone looking for a new or used car to go to John Hiester of Sanford.

Excellent service. Great dealership. Very accommodating and helpful. Vanessa is the best.

The experience at the dealership was a good one. Sort of a long wait before signing papers, but the price was very reasonable And good atmosphere. My truck wasnt able to ship the original date, and if they could improve, according to my experience, there couldve been a better communication consistency after signing.

Great buying experience. They don’t pressure you to buy and they always offer you food and water. Ethan was our sales rep. He was very knowledgeable and friendly. Also our fiancing guy name was Jon he was quick with the paperwork and answered every question and concerns. We got a really good deal on the truck.

The service was top-quality! I took my old vehicle in for services and to make a long story very short, I walked out with a new vehicle and total peace of mind! John was a very polite, young man who helped me finish up paperwork; Ethan was very instrumental in helping ensure all of my wants/needs were met, as well as a very polite and respectable young man! Most dealerships I walk into, dealers come out of every trunk, looking to sell me something I don’t need. Ethan was quite the opposite. Before I walked around the lot, my awesome experience began with great customer service of a young woman in the Services desk. I believe her name was Jillian… needless to say, THANK YOU John Hiester Team!! We will keep you all in mind for our future vehicle purchases.

John and Ricky made my dreams come true and made this car buying experience seamless, easy and one of the fastest I have ever done! I could not be happier with my Jeep! They put me in my dream car and stayed within my budget, especially after all the issues I ran into with their airport dealership thinking just because I am a girl I had no clue what I was doing.

Great service. I bought a used vehicle at a price less than the Kelly Blue book, excellent condition, a bumper to bumper warranty, for the life of my loan. They brought the car, 50 miles, to my home, during storms and a tornado warning, so I can test drive it. I did all the paperwork from the comfort of my home. My salesman, Brian was fantastic. He was knowledgeable, professional and friendly.

Stephen and Brandon were a great sales team to deal with. Knowledgable no pressure sales team who went the extra mile to make us comfortable with our used car purchase. would recommend this dealership

We purchased a Jeep Grand Cherokee over the weekend and could not have been happier with the service we received. They went above and beyond to make us comfortable, even offering us lunch. They worked as swiftly as possible to make this purchase quick and easy. I am very pleased with the purchase.

I give no stars!!!! This place is horrible! Not only did I get a ticket bc they didn’t transfer my tags like the man was supposed to, After going back and forth with them about paying for it and sending me a new tag and sticker I never received my sticker. My husband had to go a duplicate of it to have it to get the ticket dropped. And he just got the oil changed and they left the center of my tires out. I will not be back to the place for anything!!!! And if I could I would leave no stars!

Took vehicle for warranty work, service took good care of us and updated with progress in timely manner.

My salesman Diego Miranda was very helpful and professional throughout my purchase. He was not pushy, he was laid back and easy to talk to which is often rare to find in a car salesman.

Guys were very nice, we had a great deal on a TRX worked. I just didnt understand the interior options on a base model like I thought. Ended up passing on the deal. The whole time Dale Hansford and Daniel Brownie were responsive, not pushy, helpful, and understanding. If we can find a level 1 or 2 TRX, I wouldnt think twice about getting the truck with them. Bought many new vehicle for our company and never had such a straight forward dealer for this part of the buying experience. I know if the deal went through the rest would have been the same.

They were great to deal with. Super nice. Process of paperwork quick and easy. Will do business there again. Highly recommend to anyone looking for a car.

I really appreciate everyone’s kindness towards me. The first moment that I walked in there I felt at ease and not pressured at all into buying anything. It was just easy going. I worked with Ethan who is an absolute delight. I did end up purchasing a 2018 Jeep Compass and Ethan really made sure that I was comfortable with the purchase, the size of the vehicle etc. I just love how everyone is naturally nice because in this world today you don’t get that. Thank you all so much!!!

We had a warm, inviting experience with the team from the start until the finish. The entire team was friendly, courteous, and family friendly. Jaylene started the process online as we were searching for a specific vehicle in the inventory, when we arrived the next day we met Christian at the door, we started the process, worked on negotiating pricing with Steve, the Store Manager, then worked with Erik in finances to complete the deal. This location knows how to treat their customers right! Overall customer service was exceptional

Was able to but my very first Absolutely new car! Daniel was Super helpful and came through with everything he said he could do for me!

I was treated with great respect. They helped me find what I was looking for that was in my budget, and gave me a great deal on my trade in. Their service was great! I would highly recommend, and definitely return if I need a vehicle again in the future.

Our salesman was very helpful m,he kept us informed of what was happening and stayed after hours to close the deal.

Dale is awesome. We have referred over fifty friends to Dale and he takes care of em every time. Highly recommend . Still waiting on my free car😂

Had the best car shopping experience. The staff was super helpful and very professional. I would definitely recommend anyone purchasing a car to come to this location. Vanessa was very helpful and knowledgeable.

Came in for a car inspection, the service department was so nice, got me and my daughter in and out as fast as possible!

From start to finish the folks at John Heister, Sanford were professional, attentive to the details, and well-humored. We drove off the lot with the Jeep Grand Cherokee we wanted, at the price we wanted, and are elated. Sydney E was joy to work with and we truly appreciated the occasional checking in by the Sales manager and others. The financial aspects were even -handed, no high pressure attempts to sell add ons and diligent efforts were made to get the best loan rate available. Were sold on John Heister. Thanks, one and all!

Excellent customer service. I never felt pressured or rushed. Answered all questions and provided all information asked for. Definitely the best auto sales experience I have had. Would highly recommend this team at the Sanford location to anyone in the market.

Fantastic service! Great work, in and out quickly! Very courteous and helpful!

The sales rep Eric and the finance guy Rick wan did a splendid job giving me good service I will buy my next car there an I will refer my friends

This is my second time taking my car to John heister and the staff has been so friendly so far. I have had no issues and my vehicle is normally in and out, no long wait time. I would definitely recommend.

I was pleased throughout the whole process . More than satisfied with the trade in value and the cost of the new vehicle . Salesman was very knowledgeable and a pleasure to work with as well as the Sales manager. I would recommend them to friends and family alike.

It was fine. Wish there was more of an availability of snacks while you wait as well as a dedicated lactation/breast feeding room so my wife didn’t have to pump in the bathroom.

Great customer service. Very friendly. Took care of my vehicle and answered my questions. Will visit this location again.

John Hiester Jeep is the dealer Ive been too. They gave me a nice price on my trade and were very fair on the 2021 Jeep Wrangler I purchased! Salesman Henry Harvey was honest and knowledgeable. 5 star 🌟

I am so happy with my purchase. Anna was so awesome with us. We turned down other dealers and my son purchased his first Challenger from Ana. She kept us informed throughout the whole process. She explained everything to us and answered all our questions. She even gave us great discounts. If you are looking for a great car please ask for Anna. She will do her best to work for you and not pick your car for you. She wants you to get the car (You) want and not try to put you in something you don’t want. Thanks Anna!

It was a fantastic experience. The car was exactly as it was shown. Vanessa treated me very well and made buying a car easy. Great job!

These people are not good at returning phone calls or emails. Wont waste any more of my time with these clowns.

Great truck buying experience. Ethan was our sales man he was super knowledgeable, took his time to answer every question we had.

They took exceptional care of me. The service staff was knowledgeable and caring. I drove past 2 Jeep dealerships to get my vehicle serviced here because of the staff. Top Notch service and and ladies and the front desk were great.. thank u all for everything

Kayla was the salesperson who handle the sale. It was quick and easy. I love my new car!

Service department was very friendly, helpful, knowledgeable and quick. This was the first service visit I’ve had at this dealer, but I’ll plan to keep coming come back in the future!

Leilani is who you want to see if you’re buying a vehicle from Hiester. The sales manager is also personable as well. Great experience!

We sold our Jeep to John Heister in Sanford. We are lucky that this local dealership was available to purchase without a trade in or a purchase. They made it simple and quick. The process was simple. We did have to wait for them to get the title in for us to receive our check. It took about 4 weeks but Nicole in the finance department kept on top of it and helped us (she was great!) we had hoped to make a certain amount off of our Jeep, we were close to that amount but wish they would’ve worked with us a little more. Thanks John heister!

I cannot say enough about the staff at John Hiester CDJ. This buying experience has been a pleasure with all going above and beyond to make sure my vehicle was ready for pick up.... all the way down to waiting hours just to find gas. Thanks again, I will be back!

Great service and communication. I was able to complete nearly all the paperwork in advance. I came to the dealership to sign last documents and drive away in my new RAM.

They have very nice people there and they try their best to satisfied their customers

I got a great value on my jeep. The sales team is very professional and accommodating. Easiest car buying experience I’ve ever had.

If you go here, from my experience ask for Vanessa. What an outstanding sales rep and person in general. She is out for your best interest. Unfortunately management was not so I did not go through with the purchase, however the entire floor sales team were very impressive with their knowledge and their seeming eagerness to put customers into the car you need at an affordable price. Management today did not seem to care for the trade and even after providing a Carmax appraisal and Rock lot trade in bill of sale, they refused to match the cost.

Krystal in sales and the whole team are great to work with!! I will do business again with this team.

Had a very pleasant experience shopping for cars. Vanessa listened to everything me and my wife wanted and picked the perfect vehicle out for us. I am glad we found a dealership that was willing to work with us and give us the attention that we needed.

You GUYS rock!! From the time I walked in Kayla greeted me even through a mask you could see her smiling face. I told her what I wanted and she found it. She worked hard with financing to get me in the Jeep Gladiator I had my heart set on - Jon in Finance worked his magic and I got a call to come back to dealership to work on some fine details - GUYS WHEN I TELL YOU I CRIED, I CRIED when they surprised me with working it all out and I drove my jeep home today!! Kayla, Jon and Phillip I can not thank you enough for the amazing people you are. It clearly shows you love what you do and I THANK YOU! I will tell the world my story of how great this dealership is and to the young lady that knew my name when I walked in that is HOMETOWN SERVICE!! I am over the moon excited about my purchase - You have my business now in service and my next Jeep!

I purchased a 2018 Jeep in September of 2020. In six months, I have had to take it in 3 times for service. Today, I was going to be charged $135 for a diagnostic test that was looked at in October. Then told to fix the problem it would be almost $800 for two parts that cost $145 and probably about 90 minutes of labor. Finally someone told me that the diagnostic test would be taken care of but the technician needed to make a living for his family. What about my family? I will not be going back to John Hester Chrysler Dodge Jeep Ram of Sanford.UPDATE...my original salesman, Ethan, looked into my situation and found that I had purchased a warranty and it was filed incorrectly. Thank you Ethan for going the extra mile and finding the information that I knew was there.

The shop was quick to diagnose and solve the service issue with my 300s. Jesse was great, and the team reached out on my behalf to my extended warranty company and got it done. Awesome! Now... make me a great deal on that 2020 Challenger 6.4 in front... then Ill be happy.

Been buying cars for years and this has got to be the best experience ever. Salesman Brian W found the exact car we were looking for and kept me updated and informed through the entire process. Sales manager Phillip A gave honest non inflated pricing. There was absolutely no hassel and no need for haggling. Everything was transparent and sooooo easy. I LOVE these guys. I live in wilmington and will travel the distance to keep buying cars from Heister !!!

I wish I could give this dealership a good rating, as the actual buying experience with them was good. However, a month after purchasing my vehicle, I never received my new license plate from them in the mail to replace my temporary tags. I called and we quickly discovered it was sent to the wrong address. No big deal, mistakes happen. We corrected the address issue and was told the plates would be overnighted to me. A week later, still having received no plates, I call again. And again, and again, and again for weeks after that. I have spoken with the person who sold me the vehicle, people at their tag and title office, receptionists who direct me to five different people who are never available, and have been given the “I’ll check on that and get back with you within the hour” response more times than I can even count at this point. Now, coming up on 8 weeks since I’ve been driving with expired 30 day tags, I’m at a complete loss as to where to go or what to do as I’ve spoken with approximately 10 different people, many of them multiple times, and no one can seem to do something as simple as give me a call back with an update. I wish I had a fantastic experience here as I’ve seen tons of other reviews describing, but I’m just exhausted and disgusted with the customer service I’ve received and I’m hoping by some miracle this reaches someone who might be able to even just call me back as has been promised repeatedly but never delivered.

Vanessa was very helpful in helping us find the perfect Jeep!

Bought new 2021 Chrysler 300S in March ‘21. Was a cash transaction.Dealer contacted me (8) weeks later to “check on vehicle”. Dealer then said “I had forgotten to initial a couple places on paperwork”, (Red flag), and overnighted a complete new set of paperwork. I signed new paperwork and returned it, (what else could I do?).Dealer then sent me new NC license plate after (9) weeks of ownership! Well the vanity plate that the dealer moved from my trade-in at the time of sale was apparently not even legal as the car was never registered cause dealer lost the paperwork. Interesting they cashed my check that day though...and sold my 2014 trade-in the following week..When I contacted the dealer after the new plate arrived they totally wouldn’t help or explain what had happened. They told me to return the new plate back to them so they could re-instate my old vanity plate in the dmv system. Well my question was “How can I legally drive the vehicle in the meantime? ” Right? Well with that question - sales manager Phillip Allen and F&I person John Higgins wouldn’t return my texts or calls.At this point I reached out to NC dmv and filed a complaint.Then I reached out to the NC State Attorney General’s office and filed a complaint.Then my wife screen shot the NC State attorney website complaint page and emailed it to“Mr. John Heister’s personal assistant”, (because Mr. John Heister doesn’t talk directly to customers), and ... get ready for it.........Miraculously —— :Mr. Phillip Alan immediately returned the call. Gee that only took several weeks...🙄It’s all handled now with *zero* help from Manager Philip Alan of Heister Chrysler. I hope they all hear from the NC State Attorney General’s office and/or NC dmv....Incidentally - We love our new 2021 Chrysler 300S.I’ll never buy from *any* John Heister dealership again. They are exactly what gives car dealerships a bad name. Don’t tell truth and don’t return calls (After they screwed up my registration and left me high and dry). And yes - I had to eat the cost of my vanity plate and pay registration for new plate after driving unregistered car (10) weeks, 2300 miles in (5) states with invalid tags. They offered no atonement.Thanks for reading all of this. Hope it helps someone from being hosed by the Heister Group. There’s way better choices to buy a vehicle in the Triangle

I was well taken care of of and have an appointment set up for next Friday, to complete what needs to be done in order to pass the state inspection. Friendly, professional and courteous!

Best service I have received in a long time. Jesse and Kaitlyn actually take the time to call to make appointment for recalls as soon as the part come in without you calling them. This never happens. Everyone I have come in contact with Greets you with a smile and make you feel they appreciate your business. Jesse has the best attitude always smiling just so extremely nice!! This is so appreciated. Thanks!!!

Saw a car on cargurus.com inquired about it immediately. Got a txt from someone named Kylan...responded to that txt as well right away then nothing... Then I received an email saying the car was sold or had a deposit it....already in a matter of an hour?...not buying it. Will look elsewhere. Had cash in hand was hoping to go see the car on Tuesday but I guess not!

This by far has been the best and stress free car buying experience. The staff and Managment are top notch and I will most definitely recommend this dealership to my friends who are in the market to purchase a new vehicle.

Best car buying experience by far! Melissa went above and beyond to take care of us, even coming to me to view additional cars last minute and sign papers! Prices were fair across the board and the quality of vehicles were great. We enjoyed working with Heister and will give them all of our business in the future! Thank you for coming to Sanford!

Excellent service with very knowledgeable techs.

Awesome car buying experience at John Hiester CDJR! Everyone was friendly and nice! Would definitely recommend this dealership for anyone looking to purchase a vehicle. Big shout out to my salesman Ethan for helping me get my new car!

Very professional and fast service. Looking forward to getting my catalytic converters replaced soon. A++

We had a wonderful experience! Smooth and easy car buying, which hardly ever happens when buying a car. Kayla and Steve were awesome! They gave me a great deal and now I get to drive my new Jeep. I will definitely recommend them!

The staff was very friendly. I had an appointment at 930 that was supposed to only take an hour. I did not get my car back until 330pm. The only thing they had to do was run a diagnostic and smoke test through my emissions system. Very disappointing. They did tell me what the issue was, and I will get it fixed some where else.

Ethan was such a great sales person with a lot of patience made us feel really comfortable buying a new truck. Will recommend him 100%

Awesome experience buying a Ram Truck from John Hiester in Sanford. Love my new Black Widow. During these tough times they have the customers safety in the forefront of their thinking. Would highly recommend folks going to check them out, great experience.

They were really helpful with fixing my tire! They were able to take it right in and fill the plug. Saved my day!!

Was a great experience. The associate that help us was super nice answered every question we had

Quinton and Philip Allen were amazing. Amazing people and experience. My wife and I were talking today that this was the easiest car buying experience ever. I wish all would learn from John Hiester Jeep in Sanford. Thank you team!!!

Very friendly and attentive to the customers.

Everyone I dealt with was extremely polite and knowledgeable and answered every question I had. I really enjoyed my experience with them

Friendly,knowledgeable staff willing to help make buying a pleasant experience.

We arrived early 830 being greeted in the parking lot by the manager, who asked us what he could do for us so early, we said we were ready to buy a jeep, so he walked us in, introduced us to Christa and buy lunch we had our Mojave. every step in the process ran smooth from upgrades to washing and detailing our vehicle, everything ran smooth our best experienceThank you

As being my very first time buying a car, I was a nervous wreck and trying to find the perfect car. I had found my Jeep Grand Cherokee online and had had the car price emailed to me in hopes it would still be there when I was able to go Saturday. The next morning I got a call and they held the keys for it for 24 hours till I was able to come and test drive so that it would still be there. Once there I got to test drive it and I was in love. They answered any questions I had and made the process as easy and simple as possible. Would highly recommend shopping here!

Top Class Dealership, went out of their way too accomodate my Surprise, a 2021 Rubicon 4 door turbo deisel!

My husband and I had been looking for a new vehicle off and on for a few months in the search for the perfect one and for the perfect dealership wanting to work for us. Thru a few frustrating visits with a couple dealerships, we sadly had to walk away. After getting the run around in Goldsboro, we jumped in the car to head home when we decided to try John Hiester of Sanford. Best decision ever. We walked in and told them what we were looking for and this place really came thru. Not only did they do everything to work with us, but they really worked for us too. The salesman we worked with was amazingly sweet. The finance manager was very amazing and really went out of his way to get us set up. I have nothing but great things to say about this business and the employees. Everyone was so very nice and welcoming. Thank you so much for everything yall did to get us in our new vehicle!

Bought my truck from them a year ago, sales rep was nice at first, then when speaking to the sales manager to do final paper work, he was somewhat pushy and made me a little uncomfortable, but it was the vehicle I wanted, and we eventually got everything settled and done. Well, the truck was great for about 3-4 months, then it was tires going bad, brake pads going bad, rotors going bad. Literally something every other month with this truck. They claim to thoroughly inspect their vehicles before they put them on the lot to sell, but I’m not sure if this is very accurate. And when I went for an oil change my wife looked at a vehicle and is needing a new one. I didn’t really want to go their for my oil change, but they were closest place to me for the best price. I’ll give them that. But the sales rep that spoke with me and my wife, had this attitude the whole time, like she just did not want to be bothered and really didn’t want to help us, no cars were even shown to my wife, they didn’t even ask what vehicle she said she wanted, they just started throwing out vehicles to see what we’d get approved for. Needless to say they didn’t come back with an offer we felt comfortable with so we left, and they told us to come back. Not so sure I will. Place seemed really great at first, but it has been on the downward slope ever since I think. It really depends on who you speak with over there and how bad they’re looking to make a sale and how much they want to help you. Seemed like they weren’t in the most eager mood to make a sale either. But that’s fine, my wife and I can easily find another place that can suite our needs and intend to. Just be careful when going to this place if you’re shopping for a vehicle.

After arriving on my sport bike, I began looking at some of the cars on the lot. At least three employees made eye contact with me while I was looking at vehicles, but no one came. After a solid 15 minutes went by, and no assistance, I gladly took my business elsewhere.

Staff was very friendly/helpful, truck was serviced quickly and super clean environment.

Great dealer to buy from. We had a very positive experience.

Friendly people!! Got this sweet little number from there! Had an excellent experience from start to finish! Extra gratitude to James, my slaesman, and the wonderful sales director that assisted with the finishing touches. Highly recommend!

I just left this dealership from having my jeep serviced this morning. When I was checking out, I was informed that my tires were in such bad condition that they wouldnt pass a state inspection at this time. Since I just bought brand new tires last year, I was shocked. I immediately went to the place where I bought my tires from, they checked my tires and said they are absolutely fine. Since that only created more confusion for me, I went to a 3rd place who does state inspections and they also said my tires were completely fine. So not only did the dealership lie to me to try to sell me tires, I wasted a good part of my Saturday trying to get to the bottom of this. When I called the dealership to let them know, I was told that the technician is sticking with what he put in his report, that my tires are in terrible condition. As such, I can only deduce that their technicians are either inept and should not be working as technicians, or that it is their practice to lie to their customers to make some extra money. Either way, it is completely unacceptable and I DO NOT recommend this dealerships service department under any circumstances.

Service was great, customer service representatives were very curtious and helpful, service department was very concerned about my vehicle, will recommend to family and friends.