Every time that I have had to take my car it has been a pleasant experience.

I recently moved into Sanford area and passed by Smiths Family Tire business and decided to call before coming in, Mr. Dwight handled the call and made sure I came in to get my new tires gave me great price and treated me like as if I was by old customer. I will definitely come ad back and will recommend my friends and family.

Update: If I could do zero stars I would. Confirmation that when you reinstalled the AC compressor while working on the power steering pump issue your technician messed something up. Your reply in pointing out multiple issues with vehicle, AC was not one of them. The lights were also all on because of the ignition coil going.Also, how did you work on the vehicle and not know all motor mounts need replaced and that the engine was not positioned correctly?!?!?!?Definitely will not be backAlthough friendly a bit on the expensive side. But what has me giving 2 stars is, although I cant prove it, very strange that for 2 years I have never had a problem with my AC. I have put close to 60,000 miles in this timespan on the vehicle. It has been in park running with AC on for up too an hour and then driven for 2-3 hours. And not 1 problem with the AC. I get it back from them and the AC is not working properly. So I call and they say bring it back in. It then is explained to me that whoever put the new AC condenser on messed up the threads on the 4 bolts because they noticed they were loose when they originally had the vehicle and that it also appears to be leaning and that I would need a new condenser at a cost of $550.00.Very suspicious since I have not had the AC worked on at all. And why did they not mention the bolts being loose and at an angle when they had the vehicle originally? There was no problem replacing the ujoint with out letting me know then telling me I needed an alignment.Like I said, cant prove it. But I will definitely not be back!

Honest and not out to make as much as they can off of unneeded repairs. Rare to find in this business. They have my business for life. Truly good people.

My service at Smith was beyond satisfied. Very friendly n courtesy atmosphere. Will recommend others to go for services.

I guess they do a good job. Didnt really have nothing drastic done. I know it took 3 hours for an oil change and inspection🤷 nice people though

This place is so family friendly. The best place to take any problems for car. They are honest and trust worthy of telling you the issues for your car. I have been a long time customer for years and i will drive 100 miles just to see them.

Got the job done at a reasonable price

This place has been nothing but good to us. Reasonably priced, great service, COVID friendly, and surprisingly honest.

It was descent place. The man up front was nice, but one off his employees i spoke to him own the way out to my car and he didn t respond back. I think that was very rude.

Awesome if you get there early but be prepared to wait

I highly recommend Smith Family Automotive to anyone having car issues.They are extremely polite and professional. I wouldn’t bring my car anywhere else. Great place!!

I have been choosing Smith Family Automotive in Sanford as my go to car repair servicer for the last year because I find them to be honest, truthful and fair in their practices and pricing. The repairs, inspections and tire service they have done on my car were excellent. I highly recommend them if those values are important to you.

The staff is VERY FRIENDLY and knowledgeable. They inform you of what needs to be done. They provide reliable service. They are convenient to get to.

Just stoped by to see a computer customer and found a friend its a calm place ill add more as i get it

Great prices, great people. Got exactly what I needed and quick service for half what the other places were trying to charge.

If you dont have a lot of time dont go there I went just to get a inspection and I done been here for a hour for them to tell me they need a battery for there tester to check my tint on my window I want go any more

Reliable service with people we can trust. They wont take you for a ride.

Ive been doing business with Smith family auto for several years, Ive always been taking well care of, fair prices great service . I wont take my truck anywhere else but Smith Family auto! Couple years ago my truck computer chip was bad and left me on the side of the road. I called Grant, and within 30 minutes he had a tow truck to me. Thats what I call service..! I just had a set of new tires put on my truck, and yep he took care of it, he had the best price in town. And I checked prices after he did the work. Im writing this review because I shouldnt have even doubted them. Great job guys..keep up the good work. Evidently doing something right, just moved to a much larger place than where they originally opened. Two thumbs up plus the 5 stars.

They fixed my mower tire in no time. I really appreciated how nice they were. Great place and wonderful people! I will definitely be back!

This is the only place I let work on my car the customer service is great the inside pets are awesome and adorable to mingle with while you wait on your car to be serviced by Professional Automotive technician this is my number one pick for auto service in North Carolina Sanford

I didnt have an appointment and needed an inspection for my vehicle. They said they could inspect the vehicle and there would be a little wait of about 30 minutes. I waited in the waiting area where there were many chairs, a couch, many magazines and a television. They also had snack and drink machines. They were very friendly. My vehicle was ready in the time expected. I paid my bill and they thanked me for coming in.

Dont recommend this place for anything! I wouldnt even give it 1 star but unfortunately I had to just to tell our experience. My son went there for an inspection and they decided to fail it because his tail lights were too dark and a tie rod supposedly had some play. Really!? Its a 2002 truck and never heard of anything so ridiculous considering its the same as its always been and never had an issue. Then they made him pay $23.75 before they would give him the keys back. They told him, if he gets them fixed theyll put that money towards the inspection but only if he goes to them. Again, are you kidding me!? First of all, we never paid for an inspection that failed nor do we know of anyone who has. We only paid once a vehicle passed. Second, we went to another place and they passed it without any problems or hesitation like every other year. I think they put anything down to scam some money off someone who doesnt know better. I will be taking this issue much farther if they dont return our money and making this known to the whole community. Quite scamming people!

Hands down the best shop in town. I followed my mechanic to their shop when he moved and the service I have always gotten from him also matches the service I get from Smiths. There are others in town who can do good work but I repeat my business with Smiths because they truly do care. Yeah, they may not be perfect, no place is. But I have never experienced anything like others who gave one star. Those are just not accurate at all.

Every time I go to Smith Family Auto they satisfy I have nothing bad to say about my chosen Garage or Mechanics I give them 2 thumbs up and 5*

Hands down the place to go in town for any services

Very Kind and professional

Great work, dependable service

Straight forward, Honest and they stand behind their quality Work. With Fair prices

I would definitely recommend this shop. Friendly service

Very reasonably priced.Good Mechanics.Work do on time.

Eye poor service. Took my car in on a Monday at 8:30. Called at 1:30 to see what was happening and was told they were working on it and would call me. I heard nothing. I called Tuesday and was told they had to order a part it would be in Wednesday. Since I hadn’t heard anything I called backed Friday morning they hadn’t even looked at it again. Said they would probably to get to it that day. I asked probably or would because I needed my car back and if they couldn’t get to it I would come and pick it up. Finally at 4:00 they called me and said they couldn’t fix it I could come and get it. When I picked it up they said they would call the dealership and ask them what needs to done and call me. That was over a week ago and I’ve heard nothing. Not that I would take it it back anyway. Very disappointed all it would have taken was a phone call letting me know what was going on and they couldn’t do it. Think twice before taking your car here.

I went here today on my way to work I moved from NY and yet to find a automotive place I liked so I thought Id try them being there next to my job and if my car needed work it would be awesome convinces. So I went on to ask about a engine light with hoping that injector fluid helped it but needed my light reset (I offered to even pay for the 2 min job) .I explained I had to be at work the guy told me 25 min so I called work to let them know I would be late. well 35 min later I went back in and was trying to explain I had to go to work and I was dismissed pretty much. So I wasted alt that time and was late to work. Well lets just think if it wasnt the fluid the work that has to be done is about 500 dollars and if making the first impression had been better I would have gladly gave them the business and good word as I always have customers at my resturant asking about stuff that would have gave them great references and more business .they seemed a busy place so maybe they could care less but I guess its not the family friendly garage that is advertised. guess Im still looking for a mechanic :(

Very friendly staff

Great place.

Bring my vehicle here for almost all its needs .... great staff friendly service and Grade A mechanics....reasonable pricing! 👏👏👏👏😊

Great folks great price on my tires thanks guys

I love their service. People are very friendly but watch out for the couch... Lol

Good deals

Always friendly and do a good job and back up their work.

This is the only place I ever take my car anymore. The staff is awesome but I can take my car there and they get in the shop as quick as they can and get it out.

I was recommended here by a friend, however their customer service is lacking! Very rude people, and will never ever come here again!

Great help with tire information

I PAID for a starter and the same problem happened again the same week. Then when my car cut off on me, I was told it wasnt the starter, it was the ignition switch and PAID to fix that. Here it is a month later and the same problem has happened again which left my car on the side of the highway! If this company had worked on my car, why am I still having the same issue just to come back and pay to fix on A different problem. Never again!!!!

Great guys great service

Can not recommend

Good people, great service!

My wife came this morning to get a used tire put on her van. Later in the day the same tire blew out on the road. Called to see about getting it replaced, and they want me to order a new tire now! My first experience with this place was ok, but after this, never will i come here again!

Very professional staff.Get it done.

Excellent service!!

Clean friendly and efficient service

You will pay more then originally quoted every time, have had other issues directly related to what was worked on costing alot and will spend half a day waiting not a good shop if you have other plans or on a budget

My Fiance referred me to this shop and i have no complaints and was told price is worth it but hes high depend on what you getting done to your car

No complaints!

Took my work van to get worked on and they changed my tire left hood open going down road after I shut it and my hub cap blew off never take my vehicles back there ever

Thumbs up

Great service

Excellent, quality and attention. Very grateful 🙏 God Bless