What a great store! I dont live up here but I happened to be in the area and figured Id give them a call to see if they had plexiglass for a project I was working on. They were very polite and knowledgeable over the phone. But then... I walked through there doors... I swore I stepped back into 1987! The store felt a bit dated but in a really good way. Its bright, super clean and well organized. The staff was phenomenal and my plexiglass was cut perfectly to size. I only wish they were closer to me, if they were, then theyd definitely be my new go to.

This is does carry a small number of firearms for sale and craftsman tools and lawn equipment, staff was very friendly and helpful

Chris and her staff are always so nice and helpful. Difference between smaller more dear stores and the Wally store. Been shopping here over 25 years.

Very friendly and helpful staff!

I was able to find everything that I was looking for. The Ace Hardware team was very helpful.

A gem of a hardware store. Everything you need and knowledgeable people staffing store.

Nice place to shop

Easy access from street and parking lot.

Nice people, helpful and courteous

Customer service is good as long as you dont need to do an exchange. I am not talking refund but exchange. I purchased the wrong bathtub spout. I took it back to exchange for the correct spout. I did not have my receipt. I was also going to purchase an additional $80 in merchandise which i had placed on the counter. I was told that it was not procedure to do exchanges without a receipt. I didnt matter that the spout was in its original packaging and in the Ace bag I received at the time of purchase. I did locate my receipt and went back and did my exchange. However, I did not purchase the other items on the counter. I did go to the Ace Hardware in Lexington and purchased $170 in additional paint and supplies. Was procedure really worth losing the $80 plus and additional $90 in sales? By the way, the service in Lexington was excellent

People are helpful

Great people great hardware store

Friendly everyone here are aces in my book

No military discount.

Best place around

Nice place to find what you need. People are very good at helping you find what need.

Very helpful and friendly staff! You can depend on them for that hardware item that no one else seems to carry.

Corona Virus Hotspot:Employees dont wear masks or practice social distancing.

Very knowledgeable and friendly staff. The essence of customer service dwells in this store. I know this store has an owner yet the customer, me, is treated like the boss. Ill never shop elsewhere for my hardware needs.

Not much help in the store. To busy talking with each other. But were kind at check out

Excellent staff, friendly and knowledgeable. Surprisingly large selection, I have found things here not available in big box lumberyards. You can order things they dont normally carry from Ace online and have shipped to store free.

This is one of the most helpful hardware stores Ive ever been to. Staff takes the time to help you find what you need... even if it involves directing you to a competitor

Always helpful and nice. Great customer service.

Great people and very helpful really enjoyed the store thank you

Great service. They always have what need, and lots of knowledgeable employees.

They where great people working there very helpful

Chris was great with helping find what we needed

Always helpful and has all that you need

They always seem to have what I need. The employees are Great, they are very knowledgeable, will help you find whatever youre looking for & will take the time to answer your questions.

Great prices and good products. The employees are very helpful.

I get a lot of things that I need from here and they are friendly and very helpful

Always a nice friendly place to go.

Great service on getting my screen door repaired.

Excellent service and got all we needed!!

Every time I go in there they treat you like they have known you for years, I allways get wonderful service even if I dont know what something is called all I have to do is describe it and they know what im talking about.lol

They have everything I needed and the staff is very helpful

What can I say,,, ACE IS THE PLACE.!!

They have juat about anything ya needAnd if not the amazing staff can look it up amd see if they can order it

Nice friendly staff

Good people find your stuff quick.

Employees helped so much very good customer service

Helpful, friendly and had what I had seen in sale ad!

Great hardware store. Alot of selection, they have everything and more. Really beats going into a Walmart or something because the workers really care and want to help and know what they are talking about.

Great service. Wonderful employees

I bought few items, yearly, tools, paint, heater, plumber, others. I bought wrong circuit breaker, return want to right breaker. She said I required receipt. No receipt, to return! Im done shopping this Sandusky ACE.

Great store with equally great service.

Good quality products with a good price

Great place to go to for hardware

Jim is the best, he is knowledgeable, friendly, and a great salesman, I always find what I need here.

Staff is always friendly, patient and eager to help!

The staff are nice and they have loys to do if your bored and its a rainy day.

Nice small town hardware store. Friendly staff!

Great Staff, very helpful!

Nothing like home town shopping

AAA+++

Well organized plenty of help available

Great variety, helpful staff

Helped with my paint problem....perfect

Good place to shop

They have everything .

Had what I needed for the job at hand. I like the people here.

Home town friendly.

Helpful and friendly and reasonably priced

Got things we need

Would not honor manufactures warranty on a water heater purchased there even after talking to manufacture on phone terrible experience hearing excuses and gave me run around for an hour I ended up going to bens 20 miles away and was pulling out of parking lot with a new one in 10 min

Always helpful!!

Its very expensive!!!

Very efficient and helpful

Best hardware in sandusky

Very helpful

Very helpful

Friendly place

In and out store

Over my 👑

Helpful