Took my 2019 Silverado 4x4 crew cab in for a GM bulletin recall for trans service flush and fill. Always had great service ( sales& service) in the past. Been a customer since June 1988 bought several vehicles over the years.With that being said I dealt with a service advisor named Gabe. Gabe never followed up or returned my calls on the day that my truck went in for service. Told me 4 hrs dropped truck off at 9 am .I returned to pick the truck up at 245 pm, you guessed it they never even had the right trans filters in stock and got to my truck after 12 pm when I dropped it off at 9 am. Short of the matter truck was there 2 days. The Job was a 4 hrs quoted job so poor handling of getting truck in on time and poor parts Dept since they didnt have the correct trans filters in stock. I got Dawson Foster involved since Ive know him for over 25 yrs now. My sales rep Bart was involved as well.I was very disappointed this time with service Dept. Dawson Foster assured me he will follow up with my concerns.Poor communication from service Dept and call in center. Excuses about short staffing issues and Covid issues which seems the excuse for everything when its customer service related. I just wanted to share my experience with you all.

Chloe was amazing to work with! She made the whole process so easy! Thank you Chloe and Foster Chevrolet-Cadillac for assisting me with my first new car! :)

I recently went in to talk to John Thompson about early turn in of my leased vehicle due to running out of miles. John was very quick to get answers for me and get me in a new vehicle. My husband and I have been doing business with Foster Chevrolet for over 35 years and we have never been disappointed!!! Chris and the service staff are excellent also!! I love my new Equinox ❤️

I walked in at 4 pm the day before my appointment because I could not make my appointment the next day. The service receptionist understood my situation and worked very hard to get my truck in and out in a very timely manner. I am sorry that I do not remember her name. Thank You.

Negative experience here. Im in no rush to buy a vehicle as I currently own a reliable one. I called and asked about a $5,000 truck I seen online and made an appointment with Clark to see it.When I met with the salesman he said he didnt see the truck in the inventory.I was shown a different truck which I assumed was close to the price of the truck I originally came to see. I asked repeatedly how much the truck is and was given the run around each time and Clark continously asked if I liked the truck. He apparently didnt know the price, went to check the paperwork for the price, didnt have the paperwork, etc.When I told him my max budget of 10k Clark seemed shocked and told me Id need to spend at least 25k for a decent truck. Knowing I came in for a 5k truckIm unsure why he seemed shocked.It took almost 2 hours just to be told the truck I came in to see did not pass inspection as it had a motor issue and they suggested I lease a car. I wish theyd have told me over the phone that the truck was unavailable so I didnt have to waste my time here.

On a work road trip and found myself with a car that wouldn’t start. I had it towed to Foster Chevrolet and they quickly diagnosed the problem, fixed it a fair price, and went above and beyond to make sure I had a comfortable and pain free wait. If my car had to break down, if glad it happened here. Enormous thanks to Ben and his entire team, front to back.

Chris manager over Service and Mrs Best receptionist in Service are Excellent employees. They both are an extreme assets to your facility. Any questions that I had they both had the answers. I would refer the service department with a 10 plus’s.

Went in for a diagnostic knowing that it would probably be a few weeks before they could get to it. They had the part and was actually able to repair it that day

WE WENT TO FOSTERS FOR REGULAR SERVICEAND HAD AN ANOYING MESSAGE ON OUR RADIO SCREEN THAT WAS REMOVED BY A TECNITION OF THEIRS. ALWAYS GOOD SERVICE AND FRIENDLY STAFF.

Fantastic. I only experienced their service department, but it was nearly perfect.Ive been searching for a solid Chevrolet dealership to take care of oil changes on my Corvette. They were easy to make an appointment with, werent bothered I was a half hour early, and quoted me the a solid price for Mobil 1 full synthetic, 100-110. Service team was pleasant, and followed COVID safety practices.Dealership was nice and clean. There wasnt much in their interior showroom, I assume with how hard it is for dealers to get cars combined with wanting to be outside for the open air. Two sales people offered to help me, and Im all set, thank you with a smile was enough for them- no pestering. Theres not much to say, I came in, service was done quickly, and I was on my way. . . Until the shocker.My oil change was 25% cheaper than I expected! I was confused, thinking maybe the mis priced it, or used the wrong oil. The service handler verified- right oil, thats the price. Hell, Im not going to fight it!! My only complaints would be that they lowered my air pressure on the tires (I should have asked them not to adjust it, my fault), and they dont take American Express. This is my new spot, and I finally have a Chevy dealer to recommend.

Fosters did a great job ordering my truck. The salesperson worked to determine which options I needed. The finance person explained the warranty option and made the finance seamless. I have been working with this dealership for over 40 years and they are my go-to place for vehicles

Very pleased with this dealership. Got a price on a car, trade in offer on my car. We were treated in a friendly and respectful manner. We went back to order the car and they actually upped our trade in offer. Who does that?! Thank you, Fosters! Cant wait to get our new car!

We got our car in for repairs in and fixed in reasonable time for a reasonable price. Very satisfied

Fourth car purchase within 2 years horrible service. Took 4 days to come to terms on car was going be 5500 down 555 month ask to get below 550 offer 6500 down. Car was suppose be ready Friday at 1 pm. 2:30 calling where at it won’t be ready till Monday, knowing my wife was waiting to leave town to visit family over weekend. Monday. Came 1 arrived nothing. Finally 230 let’s do 330. Finally 7 pm it ready. Once there they agree 2 fobs 2 keys. Got in room to sign they started changing deal to one fob. Then payment jumped up with more money. All liars sorry to see another business go to the waste side. Will never do business again

Great experiences with the body shop and the sales department. Big John was super helpful and had everything ready for me! I will be back when its time for a new car again. Also service is always easy to work with.

I am on travel across country and needed an oil filter and oil change. Also I needed a tire rotation on my 2014 2500HD Duramax truck. I called ahead the day before and asked if you could work me in. Your customer service said bring it in early and we will work you in. They did that and the service was excellent. Thank you.

Excellent service. Everyone was friendly and courteous

Everything worked real well with Eddie Reilly and I was able to purchase the car in no time.

I was very disappointed because in was not told that my oil change was going to cost me $70. I was under the impression that it was going to be $50. It used to be $40 and I get that prices and such went up but for them to have charged me another $20 for the tire rotation is just not acceptable. I was under the impression that the oil change / tire rotation was all included as it used to be all included when I have gotten it before in the past.I am extremely disappointed especially for all the times I have not only brought my vehicle to foster but for all the issues I have encountered with this vehicle I feel as if I should have at least a few oil changes on GM for all the trouble I have dealt with.So yes I am highly disappointed in this visit and with the pricing I just had to shell out for an oil change.

Such a great experience at Foster Chevrolet Dealership and cant say enough about Justin Greensburg..Professional and so helpful to us in our selection and buying process. We love our car and again so appreciative that our experience was top notch...Thanks Justin and Foster Chevrolet. .

Exceptional service! Quick in and out for my oil change, and car washed, thank you!

I had to use my Chevy Rewards and had no idea how to use them and Chris came to my rescue! Took the time out to explain everything to me (even with a do not disturb sign on his door). I was able to go home and print my voucher. Thank you Chris!!!!!

Such a great experience at Foster Chevrolet Dealership and cant say enough about Ralston D”Silva..Professional and so helpful to me in my selection and buying process. I love my Equinox again so appreciative that our experience was top notch...Thanks Ralston and Foster Chevrolet.

Bart Petro worked effectively to seal the deal, he knew I was a customer coming from Michigan and had all my paper work ready to go, even though I was unable to get the color Trailblazer, I wanted. My family and I are happy with our 2021 Trailblazer LT, this is my 2nd purchase from Foster, great team, great job guys. It would be nice if you guys send me gas card for my Birthday, this purchase was a gift to myself for my BDay. 🥳😘

Bought 4 cars here service Dept is great

I can only tell you about the technician that was there when I went there to look for a part he was awesome knowledgeable even gave me a printout of the diagram and suggested other places I could also get the part. Outstanding brother .....🖖

Got us in quick, treated us like family, and great prices

Worst Experience I have ever had. I will never use their service department again and never buy a car from them ever again. Their customer service is horrible and I would not recommend anyone to Foster

My car was repaired and looked like new. They even cleaned my car to my surprise.

The Salesman, John Thompson did a great job of getting us in a new Blazer. He knows his stuff and was very helpful. Thanks John and Foster Chevrolet.

Staff is always friendly and inviting. Follow up is good. Thanks for your partnership.

Your staff is friendly and professional. The follow-up was spot on. Definitely would see you for my next auto purchase.

I was there for a recall on my 2012 Chevy Equinox. The problem was fixed, but I had an issue with my muffler. The mechanic tech told me it would be between $1700 to $700 to fix my muffler issue. I told him I would check around. Glad I did. I got it fixed for $160.

Ed was very helpful with us in picking out our perfect auto.

I want to go to ask him it and they were very friendly and red on spot took care of me right away

I worked with Eddie to see if I would be better suited to buy out the lease on my 2017 Cruze Hatchback or get into something newer and a little bigger... Long story short, I was able to achieve my 5 year goal much faster than I thought, and left in a 2020 Equinox.Super easy, fun, and exciting!

Laurie was amazing! She is super nice and organized.

Ur service is great besides gm not wanting to fix the issue with my truck but ur service team and employees are fantastic

Always great people to do a vehicle deal with . Tanya is the best to get well taken care of .

Always have had great service

The salesman Eddie was very professional and helpful. Made it a smooth process.

Great customer service....been a customer of Foster Chevrolet for over 11 years.

Eddie was amazing! Easy to work with and made getting a car a great experience! He was very resourceful and knowledgeable! We Definitely will refer people to him in the future!

Rebecca and cam were willing to work with me to come up with a desireable outcome.

Like being able drive into service department. Service was pretty quick.

Staff was polite, knowledgeable and friendly. Chris did a great job of solving my problems.

My sales man was very curtsey and pleasant to work with he went over everything about my purchase of my new 2020 Chevrolet impala plus he also took time to talk and go over all the new features of my new car. I would very much recommend anyone to visit Foster Chevrolet if they are looking for a new or preowned vehicle. All the staff was very friendly.

Very understanding of my need to get to work and worked out some issues very fast without delaying my day.

We were greeted promptly and shown the car we were interested with no delays.We did have to wait a little too long to be taken to the finance office.The front desk person was very personable and friendly.

I have had my Volt in the dealership twice now for two different issues. The first time was for a thermostat issue. I asked twice where it was located on the car before I brought it in to have the dealership fix the issue. I called in and spoke with the service dept over the phone and they would not give me a clear answer as to where it was located. One time saying they did not want me to damage the car. I spent 17 years in the United States Air Force as a Air Craft mechanic and worked on 4 jets in that time. I think if I can fix a multi billion dollar jet I can replace a thermostat on a car! Even if I damaged the car it would be my issue to deal with NOT the dealerships! It was NOT until after I paid 340 to have a 50 dollar part replaced that the service department magically was able to tell me where it was!then most recently was a wiring harness for the evaporator system. when I brought it in to get looked at for a check engine light I was told what was wrong. I was then told that they have never seen this issue before and that there where only two of the harness in the entire United States. I asked what was wrong and was told that the connection was corroded and that it appeared to not have been installed correctly from the factory. I went and had the part ordered and then I called chevy about the issue to let them know about this very uncommon issue. chevy called your dealership to see what could be done to help me out with the cost of the repair due to the rarity of this issue. only to be told there was nothing that could be done and that because I did not buy the car from fosters and that I was not a previous customer of fosters the dealership was unwilling to help with the cost.What I did not bring up or mention was that I know Dawson Foster from when he was a police officer and provided security for the McDonalds on Perkins ave. I bought my very first preowned car from Kevin Roseine which was a 89 ford escort gt in white. my wife and I bought another car from your dealership when we first got married which was a grand am in 94. we also bought a brand new chevy Malibu when they where first brought back. so instead of just assuming your dealership could have actually talked to me about my concerns, but as I expected that did not happened. at this time I have a dealership complaint filed through chevy and I have still not had anyone reach out to me about my concerns. which does not surprise me either!this last time I was in the dealership for the wire harness your dealership seemed more interested in getting me in, taking my money and getting me out. as someone who worked for Apple Inc, before leaving to finish my education, I know what customer service is about and your dealership has went down hill from my previous experiences with fosters! had I treated one of my customers for apple inc the way you treated me I would have been fired in short order. chevys corp office has been more than willing to try and repair the relationship with chevy and your dealership. as I told them they can fix the relationship I have with chevy corp but with your dealership it is up to them to fix!I would give a 0 for my experience with fosters, but because I have had some good experience with your dealership in the past I decided to give a 1. this is not about how much this recent repair cost me as I had the money to get the repair done. this comes down to what was said to chevy over the phone, my other experience with the thermostat and the disinterested nature in which your dealership seems to operate with now. meaning if you do not buy the car from you we will not do anything to help or make things right! sadly with a volt fosters is the ONLY dealership close that is able to make repairs to the car! I was considering having your body shop repair some damage that was done to the car in the near future, but after this issue I will take my 1,000 somewhere else for the body work. in the last year I have spent just over 700 in your dealership, but I guess since I did not by my volt from you that does not matter!

Don’t take it to the body shop they take to long and tax like crazy

They always treat me right.

I was treated great by Tony best he does a great job foster is lucky to have a great employee like Tony beat thanks for all your help Tony.

Rebecca was so nice and Liam worked to get the best deal for me!! Awesome dealership!!

Everything went good.

Mr Thompson and Ashley were amazing how can I say... if you think your in a tough spot they will go the extra mile to get you into a car everyone here is wonderful this is my second purchase at Foster all the way from Romeo Michigan. They have a can do attitude. Love Foster Chevrolet!!!!!!!

Your service manager Chris is a great guy and really explained things like a professional.

I was quoted a price that I normally pay. My brother took my car in and all of sudden that cant find the price I was quoted. The guy even tried to tell me what I normally pay and thats not true. My debit card says other wise. So I am completely upset with them and at this point I will just be going somewhere else.

Every one is friendly and helpful, I always deal with BART when I come there weather it’s for general maintenance or to get a new car . His customer service is top notch.he definitely made me a customer for life

We were having trouble with our diesel truck on our way home from camping called on star and they recommend Foster Chevrolet so with our 5th we headed to their dealership. They checked and found issue but did not have part they offered to let us park at their facility but we had a commitment on Saturday so we headed for home. We would definitely recommend them to anyone needing assistance

Seen the listing on Cars.com for 2016 Lexus ES350 for $24500. Called and set up an appointment with John the salesman. John was very professional. Test drove and then went to make an offer. Finance manager comes back with a $25500. I explained it was $24500 on cars.com. Finance manager went down to $25000. Would not honor the internet price of $24500. Dont waste your time at this crooked dealership. The finance manager obviously doesnt care about his job to much.

My appt was at 10:30 just for mud flaps and rain guards never got car back till 5pm. Was not happy

After talking with Jeremy Monday morning, we dropped car off Sunday night without an appointment because we thought it wasnt safe, he was able to get car fixed and ready to go by the afternoon.We liked being texted when car was finished.Jeremy was able to show the part and explain what it does.

Was impressed with how much time the salesman spent with us explaining all the features after we purchased vehicle

Went on a Sunday, just window shopping.

Everyone was friendly and the service was prompt!

Very quick and friendly service. Their service department is the best!

Had to vent to your service department because they had scheduled me for June 29 for a bore motor repair or replace and it’s been out for two weeks before this one week of that waiting for a part to come in I was a little dismayed but they talk to the service manager and got it moved up and I was in and out just as they said I would be thank you

Foster service is excellent! Honest workers, KNOWLEDGEABLE staff! Eager to provide service, not an assembly line! This is the best dealership I have ever been to! The coffee maker might stump you but the coffee is worth the effort!

Great service

I was happy with the service I received. My vehicle was fully serviced in an hour.

Thank you for your services. We love our truck!! You gave us no BS . We very much appreciate what youve done for us

Had my truck serviced. So far so good.

Mr.Buddy Warner is the best.

Quick and efficient.

When my vehicle has needed anything they in the service department have always come through and gotten it done

You have the best service department. Very courteous and friendly. The service manager is excellent. Very knowledgeable about all the service sheet on your car. Receptionist and sales staff are very helpful for all your needs. I highly recommend Foster Chevrolet

Everything was very respectfully done and every single piece of information was detailed and explained. The staff at Foster Chevrolet have successfully switched me from being a Ford guy all my life. Ive sold cars myself, at one point in my life, so I know what it takes and what isnt necessary. These guys arent there just to sell cars. Theyre there to create an experience that brings you back. They create a relationship that likens itself more to friendship than transactional.

They scheduled my car quickly. That was a big help.

It was everything I have come to expect from them, very friendly atmosphere

It was excellent in every way. I had purchased 2cars before with Steve and had the best in every way This time he did much more to make it possible for me to get this Trax. He made it a smooth process and helped me in every detail. I recommend him at the highest and also Fosters. They gave me the best service throughout the years I had my suv. I recommend them higher Gloria

Excellent customer service..

My visit was quick and thorough with a smile from everyone.

Every thing went smoothly. My salesman, John Thompson listened to me and found what I wanted for the price I wanted.

From the minute we walked in Steve Smith took care of us in a friendly and courteous manner. Vicki who did all the paperwork was extremely knowledgeable.They both went above and beyond and we are happy with our Equinox. We have always gotten fantastic service at Foster. Thank you for taking great care of us.

Salesman was very pleasant, knowledgeable, and made sure we were happy with our purchase.

Extremely professional! Went out if his way to get my Cadillac repaired as fast as possible. Explained everything in layman terms so I understood what was being doneThank you Steve, I will use your service department from now on

This dealership is so helpful all the way around from sales to service! We will keep buying our vehicles from them and having them service those vehicles. Thank you for a great experience!

Liam Galvin made the transition of turning in my lease very smooth. He offered several different options on a new lease all in my budget. I LOVE my 2019 Equinox!

Took my truck in for routine maintenance and had it ready to go in a short amount of time. I really appreciate them checking my vehicle over and finding a power steering hose leak which I will have them repair in the very near future. Thanks for the excellent service!

I lost my key fob while in Sandusky. I contacted my dealership back home and was told I needed to contact the local place to have a new key fob programmed. Simple enough. I called Fosters and was told that this was not possible. A new key would have to be ordered from GM. A couple of hours later, and multiple calls to GM and my hometown dealership, I finally get someone in Fosters service department that knows what hes doing. He confirms that they can simply program a new key fob for me. BUT, now its getting close to closing time, so it would have to be the next day. If the woman in the parts department had known how to handle it, or asked someone that did, they would have been able to resolve the issue hours before closing. My hometown dealership went above and beyond, as they have for me for more than 10 years.

The people at the dealership is very friendly and they take care of me and my vehicle very well.

I havent purchased a car in 15 years so I was apprehensive as to what the experience would be like. I was happy to quickly find that everyone involved with the sale was professional and very pleasant to work with. They listened to my concerns and worked to come up with a plan that fit my budget and needs. They took the time to listen to me and answered all my questions. I never felt pressured.

I called into Fosters inquiring about a specific car that I liked and Tracy called me back that same day. Next thing I know, I’m driving off the lot with that same car just within 3 days time. Tracy was so awesome! I would definitely recommend her to any and everyone!!!!

This car dealership really did not listen to what we wanted! We went into the dealership looking for a new car, but would only recommend pricey, used cars to us. They were very pushy and would not listen to our wants. We wanted to look at 2020 Traxs. The saleswoman pushed very hard for us to test ride a 2018 Santa Fe with 50,000+ miles. They were really pushing us to buy the car right then when we were there so we would get a new 32 TV with our purchase, which we were not interested in. The saleswoman came off as rude and pushy. We were VERY disappointed with our experience at Foster Chevrolet.

Tire rotation. Never aired tires or recalibrated the wheel sensors.

Everyone is so friendly!

Our salesperson Ashley J. was very professional and knowledgeable about the vehicle I was looking to order. Pricing was fair. Financing went quickly with a good rate.

Great sales person Chloe

EVERYONE was so helpful in helping me find and then lease the vehicle I wanted. No games, no wasted time, just easy transaction!!! I will definitely tell friends about Foster Chevrolet. That is how I contacted you, a friend told me of his great experience leasing his vehicle thru you.Thank you, love my new vehicle!!!!