I had a great experience at Nissan Marin thanks to my salesperson, Victoria and my finance man, Kevin. They made the process as less stressful as possible. I went in looking for a larger car as we are starting a family. I had reached out via online and Victoria was quick to respond and set up a test-drive appointment with me. After arriving, she greeted us and the process was quickly underway. They worked incessantly with helping me and my trade-in. Victoria was very personable and interactive and willing to make the process work with what my husband and I had said we wanted.When it came to the finance part, Kevin was awesome! He took the time to go over every piece of the contract and all the details, asking if I was familiar with all of it, and if I wasnt, he would review it. He took the time to make sure everything was professional and done right. I appreciate all of their help and definitely recommend visiting Nissan Marin for a new or used car:)

Kevin, Miguel, and Noe are amazing. Fantastic experience. I have never had a dealership do so much to get me what I wanted. These guys act with integrity. They won customers for life by treating my husband and I with such concern. Thanks guys.

Melina assisted me in purchasing my leaf. She was very knowledgeable about the product and honest about what I could expect. It was nice to speak to someone who actually was an owner of the car to get real world questions answered by someone who uses the car daily. I was introduced to the service department and J.T. made it known that I could feel free to contact him at any time with questions and that they offered free car washes on their vehicles. It was wonderful to meet a friendly, honest staff that I felt was truly interested in helping me purchase the car I wanted rather then simply forcing a car onto me.

I have had wonderful experience with the sales and service staff. They are always super friendly and very helpful. I took my 2014 Cube in for its 5000 mile checkup today and it was in and out on time plus a car wash and vac too ! They have comfortable spots to wait and great wifi. Thanks for a wonderful dealership/client experience.

Quick, friendly, and transparent- thank you Nissan Marin. I came in to get my Altima serviced and you guys did exactly what we talked about and had me out the door even quicker than promised. so refreshing!I spent my time waiting in the showroom and enjoyed chatting with Scott, the used car manager. He was a real stand-up dude, who talked to me like the non-car person i am. His energy and candid nature seemed contagious throughout the whole sales staff. Ill be back, thank you all for such a positive experience.

Advertising used car with much lower mileage than it actually had on odometer. Negotiated a price 5% below asking price, signed the contract, then the manager said I know you can pay more and refused to go forward. Dont waste your time there!

Excellent service by Jay Soto. Very imformative and polite. These guys gave us a very competitive price. We are very happy with our purchase.

Enjoyed my car shopping experience at Nissan Marin! Jay Soto was very helpful, patient and best of all not pushy! I would highly recommend Nissan Marin in San Rafael for anyone who is looking for a great deal & not the hassle that comes with dealing with pushy sales people!!

Easiest and most efficient car buying experience ever. Every single person who talked to me when I was there was knowledgable and very friendly. We would definitely come back to you again for our car needs.

My wife and I drove from the Sacramento area to look at a Mercedes ML-350 that we saw on their website. We met with Ren Briones. He was very helpful and very professional. He made the whole buying experience enjoyable. It was painless. The next time we are in the market for a car, Marin Nissan will be our first choice.

Satisfied with the customer service. Of course if you know what youre looking for when you enter the dealership, the experience will be a lot better.#Combinations #PeanutButterMobb #PBMobb

One week ago I bought a new Nissan Juke and Im absolutely inlove with her! Thank you Jay Soto for the wonderful service. Great location, great service!

Very easy to work with and will definitely bring my car back in the future.

Friendly, fast, and full service. Impressed due to I figured it would be more of a run-around, but it wasnt.

Made a deal here on the phone and it turned out to be more trouble than I had hoped. When we arrived the deal had changed. Could not reach anyone to make it right even though I tried. Bottom line GM called me this morning and corrected situation. Thanks for the call Tom.

I bough my 2015 Sentra in July. I love the car. Staff was very friendly. However my last visit for the scheduled maintenance on my car left me feeling disappointed and that the problems I had with my car were never fully resolved. I had to take my new car to a auto repair shop in San Francisco to get the problem fixed. I wont be going back to Nissan Marin for maintenance .

Very surprised at how friendly and efficient, liked the not so automobile dealership-y environment

Great dealership; amazing staff!I was a bit apprehensive to get rid of my 08 Subaru Outback because it has been such a great car. However, I have been interested in the electric cars and from the research, it seemed that the Nissan Leaf was the way to go. The dealership is close to me and therefore my first stop. I thought I would spend weeks shopping around the bay area, but the staff here is great and I didnt have to look any further!Nissan Marin is a family dealership that cares about the community. Armeen and Jay are brothers who were extremely helpful and courteous throughout the entire process! The purchasing experience could not have been easier and it was completely stress free.Their business model is built around the customer experience and it shows. The sales manager, Scott, was great at working with my budget and went above and beyond to assure we had a deal that worked within my budget which was very competitive with the other bay area Nissan dealerships.When it came time to sit down and sign the papers, Omar was very patient and extremely helpful in going through the paperwork. It was an enjoyable experience which instilled full confidence in signing over my trusty Subaru and even more excited to go full electric with the Leaf!I still feel in shock at how easy and well everything went. The dealership is new and they are doing everything right. Everyone is very personable and I had a great time working with the staff!This is my first lease and while I was reluctant at the start (due to horror stories I have heard and read about, in general, concerning lease agreements), the staff did an incredible job in answering my questions with full transparency so I knew exactly what was going on. Nissan has an amazing program that takes the worry out of lease agreements and the staff is incredibly knowledgeable from start to finish!I look forward to working with Nissan Marin over the duration of my lease as their customer service is top notch. I have recommended several friends to Nissan Marin now, and when my wifes Prius is ready to go, we will be back to work with this amazing staff to get another Leaf!

This place has the worst service department and the most incompetent service writers specially Sergio worst person i haved ever dealed with in a dealer if you have a nissan titan xd diesel do not go here because they dont have competent mechanics. as those engines are built by Cummins and this nissan dealer dont have knowledgeble peaple to work on them but they will take your money even if they cant fix the problem.

Free wifi, drinks, and snacks. A pleasant waiting area while your car is being serviced with very friendly and knowledgeable service staff.

My husband and I went into the dealership just to do some test drives and examine the car options in person. We had done our research online and knew we probably wanted to get a Versa sedan, but wasnt 100% sure.We met with Julian Rubbo, our salesman, who was happy to spend time with us to answer all of our many questions, and even pulled the Versa we liked off of the salesroom floor for a test drive. Julian even lent me his phone when my battery was low, and I needed to contact the bank to transfer money for the down payment.When it came time to talk finances, Ohmar (who handled the final paperwork) went out of his way to explain each and every paper completely, as well as the all various options for the warranties and maintenance packages. Ohmar also helped handle the arrangements with our bank in setting up the loan payments. We ended up with a final price that was well within our budget, and easily managed payments.In short, we had an extremely pleasant, comfortable, no-pressure experience. I would certainly recommend this dealership to anyone!(And the free car washes for life was a nice bonus!! *grin*)

The worst of the worst. Called to schedule a test drive of used vehicle that was confirmed to be still available, only to arrive and find out that vehicle was sold the previous day. Salesmen tried to get me to look at a different vehicle. Stay away.

Quick, efficient service from Jay Soto.Magnus.

Was here for hours came in twice ended with no car at all.

After going to Lexus service for 11 years, the transition to Nissan was, well, rough. Ive been in twice now and theyve fixed nothing. You can just sort of tell that nobody cares - most especially the young lady that checks you in. Theres just a layer of suck hanging over this place.

Great deals and service

RIP

Nissa