Over the summer the staff was so friendly and knowledgable; It was fantastic! This is why I was so shocked one week ago to have two staff members make jokes to me about hoping all the Republicans catch COVID and how nice it would be if they all died. Thats so far out of line to say about anybody! I truly hope this does not represent the ownerships philosophy. It is a convenient store for me to visit, but at this point I am rethinking my hardware and home shopping options; Home Depot is not that much further away.

Chase Aces nursery has a great selection of plants in their garden center- in fact they had the exact ones that we were looking for! The staff is very helpful and friendly and new exactly where everything was in the store and outside. Also, I sent a client in after my visit to pick up some plants that I had scoped out earlier and Sandra (Sondra?) In the garden center was awesome enough to remember the conversation that it had with her earlier in the day regarding specific plants needed for the clients yard. This made everything so much easier for my client, since she didnt have to repeat her needs and search for everything on her own. Thats great customer service! Thanks !

Im a long time resident of the West End (over 30 years). Its a 3 minute walk, so Im in the ACE often. Its a smallish location, but it is expertly stocked with essentials in the nursery and hardware, and one of the nicest housewares/gift shops in Marin. Much thought has gone into stocking the store with great product. But the real standout at this location is the staff, whom I always find super friendly, helpful and knowledgeable. Its not a fluke encounter, either. It has been consistent since they opened. Well Done!

The friendly, knowledgeable staff helped me find and what I needed.

Extraordinary customer service; we asked after citrus and were guided to the location, then provided with detailed info about the plants, planting and care. Well-tended inventory at competitive prices.

This Ace Hardware is beyond any Ace I have ever known. They have everything and their decor and gifts area is very well curated. I tell people if they ever need to get me a gift to just go there. They have a great supply of garlands and holiday decor as well.

The BEST!!! Lovely, friendly staff and the best garden center & hardware store. They also have an excellent, curated gift selection. I know I can always go there and find just the perfect gift for anyone on my list.

Busy place, clean, knowledgeable and helpful staff. Well stocked.

Friendly, helpful, knowledgeable staff. Plants not treated with bee-harmful chemicals. They have most everything you need- tools, key making, gift shop.

As a minority i do not feel comfortable shopping here. I do not feel welcomed and im always hawk eyed from affar while i do nothing but try to shop. Discreetly harrassed. Not treated like white people shopping here even though i buy plants/supplies here least once every other week. Im sure they dont get rushed out the store or stalked while im just trying to shop for my plants. Ive had mutiple unpleasant experiences here and yet i still shop here because its close to home but honestley wish i never had to bother here.

Super nice people and generally they have what I am looking for in light home improvement/gardening.

A very delightful and well merchandised garden center. Lots of healthy plants along with hundreds of garden amendments. Fab local crew!

Ace really IS the place; helpful folks & even if you have a weird request (like e-mailing a lost receipt), theyve got the hospitality to do so. Thanks, Zach!

Ace is easier to navigate than Home Depot and the customer service is incredibly superior. The staff was very friendly and knowledgeable.

Super convenient location, really helpful and attentive staff. Very nicely laid out with a pretty incredible variety of plants, hardware and household goodies. They must have a good buyer...I ended up getting my sister a birthday present when I went shopping for garden clippers and soil! Well done, were glad to have them.

This is a great hardware store. Ive done quite a few projects where Ive needed specialized items and they had every one of them. Whats also great is that the folks really know what theyre doing and give great suggestions as well. And they help you as soon as you walk in the door. Highly recommended.

I always love supporting a local business. Not only is it better for overall public value, but the people working here know what the heck they are talking about. They were incredibly helpful in getting me squared away with light bulbs. I can honestly say I now know more than I ever thought I would about light bulbs. Thanks Ace!

I love this 1 + year Ace and flower showplace. They are so nice!!!! Knowledgeable!!!!!! Friendly and helpful!!!! Everyone wears an ear piece and help comes you you immediately. Patronize this new business. Its a Jewel.

I have a Craftsman socket wrench that was broken. Went to Chase Ace Hardware to ask for a replacement. This store does not do Craftsman exchanges although they are supposed to, as a Craftsman dealer. Biggest problem however was the approach of the store manager. He copped an attitude right away and offered zero help or understanding of the issue. Really poor service from the store manager. I don’t recommend you do any business here. Place felt awkward altogether. Thumbs down

Its extremely impressive how much hardware they fit into this small store. Its nice to have a local hardware store again in the neighborhood. So much better than going all the way out to the big box hardware store.

Always helpful and kind!

Was searching for a very tough to find item and received awesomely amazing help from Tom and other staff members. Very clean and well-stocked store with folks always available to go above and beyond to help.

Very convenient location. I was really disappointed when they closed down yardbirds. This place is the right streamlined size. It doesnt eliminate the need to go to home depot but it eliminates 80℅ of my trips.

Great gift emporium and hardware store. Very nice garden plants.

Always a great experience going to this store Friendly helpful fast service what else you looking for :-)

Very cute items, the price range is on the higher end, but always a fun place to browse around.

Friendly & helpful staff. Gift shop has fun and unique gift items...a gem in San Rafael!

I forgot my face covering I was wearing gloves and all I needed was a couple of screws the employee was standing 5 inches from the screws, refused to let me buy screws without going in the store.

I live 1/2 mile from Ace in Fairfax yet drive here for the nicer people and amazing use of space in this store! Its an inspiration for my over cluttered mess-of-a garage Way to go Chase!!

Excellent customer service and selection!!!

Very helpful staff!

Super selection with really helpful people.

Small with what you need. Helpful staff

The staff is friendly and helpful.

Very friendly good customer service

Love this place.

Helpful staff!

They have it.

The Gift Emporium is amazing. So many unique items displayed so beautifully. Love it!! The one stop holiday gift shop!