Had this Charles team come out and replace the original windows in my home and sliding glass door to the deck. Wow!! They did a great job! Install, removal of old windows, install of window trim and touch up paint finished in 3 days. The windows are great! Nice and quiet, and easy to use. Great company locally in Marin!

They replaced our old wood siding with Hardee concrete composite boarding. The work was done neatly, and on time. We were impressed with the quality and now feel much safer in our home. I would gladly use them again for such a project.

After a couple months in my new Sausalito home it was apparent that I had no hope of being comfortable with the original (1970s) single pane windows. I met with several firms and chose Charles based on reputation. I’m glad I did. It was not a small job - scaffolding, 26 windows. Every one on their staff was professional and they went above and beyond resolving issues that were not their fault. I’m glad I don’t have more windows to replace but I would use them again if I did. A pleasure to work with.

They were timely and helpful in replacement of a screen door that was damaged by a dog. A small item several years after the install.

About six months ago they “completed” my house. I had them do all new siding, windows and glass doors. I am still angry at the way they treated me and the problems I’m left with. I think the total ended up to be just under 100,000.00, they kept adding things and they treated me like a bad step child. It was so frustrating. Niko took the liberty of just choosing the tint color on my windows, never even mentioned there would be a tint color or discussed it with me at all. The big kitchen window was the wrong size, contractor blamed Charles Charles claimed contractor I don’t care I just want the window right. He installed high transit windows with handles that you can’t open. When I asked several times they finally told me you can find them on eBay, a different Extendo handle and replacement tip is required for each window....nice. Why?!? They left the screen doors for me to install, adjust and then i get to install the latches into the door frames. Who leaves a client all these jobs? I’d be broke if i did that. And i still can’t even open one of the windows. Frankly the owner, Niko, just doesn’t care, at all, once he’s got you in a contract you can forget about any customer service or even civility from him. Worst, I feel sorry for the cool people who work for him because they’re actually really kind and professional. I hate leaving bad reviews- but this guy is just evil.

I want to like this place because some of the staff was very friendly when I stopped by to look at doors. The last call to them soured my taste of the business and I have since taken my needs elsewhere. It’s amazing how one bad apple can taint your entire business.The entire construction trade is booming in Marin. With ample/excess customers behaviors that would tank a business are tolerated. When the tides turn the day of reckoning will right these wrongs. Heck you could also say it’s here now since I took my needs online and ordered from someone who acted like they wanted my business.

From the initial meeting with Rick in sales to the finishing touches, Charles Window and Door Co. did a fantastic job. Replacing a front door isn;t as easy as one might think. Most vendors sell only the door and the rest is up to the buyer. That can be overwhelming unless you are well-connected in the contractor network. Charles did the job entirely from start to finish, including arranging for some repairs which were discovered in the process. All the crew members were on time every day during the process and all phone calls were returned promptly. The cost was competitive, pretty much mid-range in comparison to the other estimates I got. I feel I got every pennys worth---and more!! Overall, what could have been an extremely stressful experience, went smoothly. I will definitely use them for future projects

Usual selection. Nothing special. Theyre always busy, so much so that their customer service is simply awful. Weve been in several times only to either be ignored or brushed off. Im sure if youre a contractor youll get better service. But if your a home owner looking for guidance and a few quality products Id suggest you go elsewhere.

Great customer service and excellent product choices