Had a great experience purchasing my first Audi. Jason greeted us and was so knowledgeable and friendly. I felt like I was in good hands with him. Also, Brad in finance was terrific and the manager Conley, too. Never felt pressured into buying and it was more like how can we make this is great experience for you and welcome to the Audi family. Thanks, Jason!

Great experience buying. Though the process took quite long (mostly my end working with the loan), they respected my time and did everything they could to speed things along. Specifically the finance manager, seems like he knows what the customers are all about, not like the sleepy ones Ive dealt with in the past. Thanks everyone at Audi Marin!

The service at Audi Marin was excellent. Gene and the rest of the service personnel took wonderful care of me and my car. I felt respected and never talked down to. The care the team took of my care was fabulous. Not only did they perform the services excellently, they cleaned my car (in and out) very nicely. Audi Marin communicated me in a timely manner throughout the entire process. Shout out to Juana who was extremely helpful in setting everything up. Thank you Audi Marin!!

Friendly, expedient service. My rear view mirror popped off and these guys were able to reinstall it free of charge. The whole process took less than 30 minutes. They were finished with the work before I had finished my complimentary latte. Excellent experience from start to finish. Many thanks!

Always a great experience but the team was exceptional today. Ricky, Josh were so personable and professional and such a nice touch having the sales mgr come out to shake my hand and wish me well in my Audi! Thank you!

Been here in the US since 2006 and we have been buying cars since then. I just want to emphasize that how smooth our experience is and how accommodating the people working in Audi Marin shout out to JORGE! CONLEY! And JOSH! You guys are amazing. Thank you for our first-ever smooth experience buying a car. I recommend those who want to buy Audi.

Brought my 2018 S5 for its 50k maintenance. Was able to get a brand new loaner which was awesome. Tino was my service advisor and he did a stellar job at getting me in and out in a timely manner. The updates they sent me via a link through text was very informative and gave a great breakdown on parts and labor of recommended services. I could also see the results of the technicians inspection. Overall great service. Would definitely recommend the Audi care prepaid maintenance packages they are a good deal compared to buying the maintenance separately.

I have a long standing relationship with Audi Marin. I purchased a Q3 and now own a Q5 (which unfortunately I had to buy at another dealer, since what I wanted was so scarce). Even saying that I have continued to use Audi Marin for both my cars. When I had to use the SF dealer for service it was just OK. Audi Marin is far and away so much better. Their scheduling is easy, Thanks Carolina and my service advisor Gary Poarch is extremely welcoming and competent. I could go on with my years of good experiences with Audi Marin but I would have to write a book of glowing reviews. They helped me out with some really weird issues I presented to them and they never had a problem performing flawlessly. I highly recommend this very establishment.

We have been servicing all our Audis here since 2013z Audi Marin always makes the service experience awesome. All their service managers are great. Gene always goes above and beyond.

Ricky, the salesman who sold me my Q3 was all-star! Professional, knowledgeable and genuine :) He answered all my questions to ensure I felt comfortable and kept me updated on the status of my car throughout the whole purchase process. Tim, the sales manager went above & beyond to guarantee a courtesy car while I waited for my car to arrive from another dealer. Love this team, will definitely buy from them again!

Matt and Josh were amazing! Not only were they knowledgeable and upfront with all their answers but they were well aware of how valuable my time was. Their whole process was streamlined from test drive to detailing to paperwork.Matt was especially patient with my children and even spent some time engaging with my toddler while Josh was drawing up the paperwork. 10/10 would and have recommended this dealership to friends and family. Thank you!

Ricky came to the rescue just when I thought there is no hope for me to find the car that I urgently needed. After days of frustrating dealership visits around the Bay Area, I felt defeated and ready to go home when I decided to give one last call. Ricky at Audi Marin picked up the phone and patiently listened to my rant about finding a car, then convinced me to stop by the dealership and walked me through all the vehicles that check that meet my requirement on the phone. When mentioned it was about their closing time, he didn’t hesitate about staying late and being there for me. When I arrived, Ricky was well prepared with a shortlist of great options and deals.When I was looking at the cars, he was very knowledgeable and fully engaged in our conversation. He not only answered all my questions but also took his time to go over every single detail with me carefully so that I could feel perfectly confident about my choice.Long story short, I got the best car I ever owned at a great price and significantly lower rate than my credit union quote!Outstanding professionalism, perfect customer service, and a genuine drive to help customers that goes above and beyond! Ricky sets a great example and has a bright future in this industry. Every dealer and sales team has something to learn from him.If you go to Audi Marin, ask for Ricky Quintana exclusively. You will be more than happy with your decision!

I didnt expect to buy a car that day, we were there for a service question on my husbands fairly new RS 5 Ascari Launch car. But there in the showroom was MY dream car, color combination and everything. Sales Rep was wonderful, as were everyone else. We all got a big laugh out of their Free car wash. It cost me buying a new car. Theres no such thing as a free wash here with cars like this on the showroom floor, but it was a pleasure doing business here.

Had a great car purchasing experience with Jason Arnold. He took great care of our family and spent a lot of time helping us make sure we found the perfect car for our needs. Would highly recommend working with him and the Marin Indigo Auto Group!

Go see Matt Peterson if youre looking to purchase a car. Straight forward, no BS sales approach. He took the time to make sure we knew how to use all of the features before our test drive. Then walked us through all of the nitty gritty with the paperwork. One of the best car purchasing experiences Ive ever had. If youre looking to buy and Audi from Audi Marin, do yourself a favor and start with Matt.

I’m a 1st time customer and found this was the closest Audi dealership to Sausalito.The service department was very friendly and accommodating. In fact, that particular day they were dealing with a very hostile and rude customer and yet they handled with such professionalism.Tino, my service rep in particular was very kind, helpful, thorough and kept me informed along the service process. He was great to work with and wouldn’t mind working with him again.I would’ve given 5 stars but they had a bottleneck delay issue and we’re not very forthcoming until end of day and couldn’t get my car the same day. They did however stayed on top of it and completed the service the next day.Overall satisfied!

I likely will not return to Audi Marin. I agreed to $480 the cost of estimate to find the cause of noise coming from my suspension and a separate noise coming from the rear tire of my Audi A8.I dropped my car off just before 9am on the date of my appointment. Typically, I receive an estimate a few hours later and the work is completed the same day. Since I did not hear from Gene (my service advisor) I called around 5:30pm and Gene said that they got a late start on my vehicle and that he would have my estimate the next morning.The next morning I received the estimate for the two noise items and three other items totaling almost $7K. The estimate for the fix for the suspension item was $2886 and Gene indicated that they were not 100% confident that the fix would resolve the issue. When I decided to postpone the work largely due to Genes lack of confidence Gene said they would charge me the full $480 if no work was approved by me.He said they spent 2 1/2 hours, which I guess could be true since they spent time evaluating brakes and other mechanical issues I had not asked an estimate for. Should I be charged the $240 hourly rate as the mechanic does a full vehicle inspection to find items that might need repair. I dont think thats fair.I ended up approving the repair for the noise coming from the rear wheel, which was about $1100. The final charges included an additional $120 in labor for the repair I did not approve.I love my Audi but I expect more from an Audi dealer!

I was so impressed with our service experience at Audi Marin. From the moment I spoke with the person on the phone to make the appt to when I received my car back, it was first class treatment all the way. Every single person we interacted with was kind, friendly and knowledgeable. My husband and I enjoyed a nice hot latte while waiting, courtesy of Audi Marin and our car was ready earlier than expected. We couldn’t have asked for better service. Thanks, One and All!

Gene was very helpful while my car was getting serviced at Audi San Rafael. He was able to communicate via text which was more convenient for me rather than calling. He was easy to get a hold of and responded very quickly to my questions. The process of returning the loaner car was also very quick. I was very pleased with the service at Audi San Rafael!

Service was on time and thorough. My adviser took personal attention to our needs. When I asked for windshield wiper replacement before I left he went outside and quickly installed them !

I took our Audi in for service. We worked with Alan. It was an wonderful experience. I had my toddler son with me who had not eaten lunch yet, they helped me get to and locate a good restaurant for us to have lunch while the car was being serviced. The service went great and an added bonus was that the car was spotless when we got in it for the long drive back home to Napa Valley. Thank you Audi of Marin, you were great!!

Great staff great service department. Tino Ortiz found that I had already paid for Audi services for my car and I was very happy to hear that. I’m going to be coming back to Marin Audi for many years now as they gained another long term customer from such great service.

Super expensive way to service your car. $1400 just for rear pads/rotors. $600 to ‘diagnose’ that I needed a camera but didnt fix. That would take another $3000! Politely said no.

Loved my experience at Audi Marin. I researched for a week online ahead of my visit. George in online sales was super responsive and knowledgeable. He really made the process a snap.Pros: Friendly, very helpful staff. Excellent selection of cars. Easy, low pressure sales process. This dealership rocks.Cons: None. Love this place.

Terrible experience. Attempted to finance a 2018 R8 RWS with 2k miles for 165k. When the terms required more down, I offered to pay cash. Aj Ghazanfarpour, internet sales manager, told me the sales manager would not allow a cash deal on this vehicle, I walked. Owning an independent dealership locally, I knew they wanted to finance this deal to earn an additional few thousand when they were funded by the lender. I have never had such a poor experience at any dealership I have ever worked with, retail or wholesale, large or small. This dealership gives customers a poor perception of how the industry works and also is a poor reflection of the esteemed Indigo Auto Group. I took my money elsewhere and purchased an exotic from a local family owned independent which was far more accommodating. Cheers.

I am relatively new to Audi ownership, but I can honestly say that Audi Marin provides the highest level of customer service Ive ever experienced from a dealership. Ive owned Lexus, BMW and Infiniti brands over the years, and Audi Marin surpasses them all. They pay close attention to detail from start to finish. A full five stars.

5 star service from beginning to end. Waiting for you when you arrive. Your own personal service agent. Orders you a Lyft to wherever. Calls you as soon as the car is ready and sends a Lyft to pick you up. emails a list of things to repair including pictures and prices. When you return your car is washed and ready to go. Four seasons type of service. Kudos to you Audi Marin

Alan is always super helpful and on top of it and explains things so that I understand what is going on with my car. Everybody there is friendly and I feel incredibly safe during this crazy Covid time. The only thing and reason I didn’t give five stars is with scheduling every time I schedule a time for my car the schedulers will say oh it’ll be a two hour appointment and then the appointment turns out to be a four hour service. I just wish the schedulers and the service people we’re on the same page because I drive two hours to bring my car to be serviced

My 5th Audi from this dealership. Best salesmen and dealership service. I have been very pleased with each one. In fact my recent Q3 is the best. A pleasure to drive. Very safe and luxurious.

I took my car in to be serviced and specifically asked that it be ready by noon. The service person said that he would call me at 11 and let me know if there were any issues. Having not heard from him at 11:45 I contacted him to find out what the status was he said it would be ready by 12:45. When I got there at 105p I was told my car was “being washed and would be ready in 5 to 10 minutes.” At 130p I asked again where my car was and told them that if it was not actually in the car wash that I didn’t want it washed that I just wanted as I had an appointment where I need to be in 15 minutes. It took them another five minutes to get me in my car. I cannot comment on how well the actual service was, I can only comment on the fact that my car available was an hour and a half Later than I was promised. I understand that things happen so that phone calls can’t be made and work is pushed back, that being said communication is the best part of customer service and in this instance it was sorely lacking.

Fantastic, purchased a used 2018 and received top tier client care through the entire process!! Vehicle is now 20,000 miles older and performing flawlessly.

The service department advisors at Audi Marin are well trained, efficient, and friendly. I was updated regularly via text and videos regarding diagnostic tests and recommended servicing. The work performed was thorough, and I am fully satisfied with the results.

Im leaving a one star review here, despite the many excellent experiences weve had with Marin Audi.Its a beautiful, clean showroom, and the sales staff is polite and professional. This is our second car from Marin Audi, and I can testify that the service department is extremely professional, prompt and meticulous.The problem I had was with the finance manager. We were purchasing my wifes Q3 at the end of the lease. Everything went well: we were reassured that the service contract wed prepaid would transfer, and that Marin would honor the 4 year/48,000 mile factory warranty.When we went to sign paperwork, the finance manager, whose name I will not post here, told us that the expiration of our factory warranty would be in March, not September, giving us only another 6 months instead of a year of warranty. He then proceeded to try to sell us an extended (and ridiculously expensive) warranty. I told him that the lease should be good for 4 years from the date of purchase, and he tried to gaslight us into believing the warranty would expire 4 years from the intake date, not the purchase date. A quick Google search proved that he was lying. He ultimately went off to check if this was true, and came back to inform us that we were lucky, because somehow the warranty was issued at the date we signed the lease, not the intake date, which it usually is. Another lie.This created stress for my wife, who worries about such things. I became determined not to accept any extended warranty from this liar, though my wife might well have wanted to purchase one for her own ease of mind. I hate being lied to, manipulated, or taken for a chump. It ruined the experience for my wife and will probably cause regret and resentment, especially if a warrantied service goes wrong with the car after the 4 years expires. If that happens, shell never let me hear the end of it.Thinking back, the purchase experience when we leased our first Audi from Marin, and when we first leased the second, caused dissatisfaction for my wife. Its important to her to have a good experience so that she can enjoy driving her luxurious car, and financing has left a bad taste in her mouth for the third time.This is very regrettable, because its a beautiful product being sold in a beautiful showroom by polite, professional staff. Its a shame that sleazy sales tactics in financing ruined an otherwise good experience for my wife, and caused resentment to me.

Fantastic service and the actual servicing wait time was considerably less than I expected. Gene and Carolina were engaging, respectful and overall professional. I recommend this location for service needs.

I’ve been taking my vehicles to Audi Marin for 3 years now. Alan Ng is my Service Rep and I wouldn’t trust anywhere else in the Bay Area for service. I’ve tried a few places including Audi Concord & Audi SF and each time there have been very serious issues with the quality of work done.Audi Marin (Alan Ng) consistently follow up with their staff to make sure everything is done correctly and thoroughly. I will only go to Audi Marin.

Great experience. I recently moved here and was nervous to start with a new dealership/servicing place. These guys were very helpful with my car servicing and I walked out paying less than expected and feeling reassured. Earned my respect and trust for sure.

First experience taking our brand new Q5 to Audi Marin for a recall service and to fix a problem with the GPS. Even though I was told when making the appointment that it would be a one day event, it was obvious during the day that they had no intention of completing the work in a day - in fact I don’t think they did anything on the car that day. We had to wait over the weekend to get the car back.There seems to be very poor schedule planning in their shop.The people I dealt with were courteous and efficient; good COVID protocols.

Outstanding service with transparency and clear advice. Nothing better! Thank you, Alan, and your technical team!

With the car market how it is right now, new inventory is very minimal. I called every Audi dealership in California to find the car I wanted and there was only about 10 left in the state. The next step was getting the coat right. I worked with George and his team at Audi Marin, and they were very easy to work with, respected my price limits, and were creative on how to get me exactly what I wanted. Very professional and no one was ever pushy when it came to Sales. On top of all that, they were kind enough to deliver the car to my house. I am very satisfied with the experience, the cost, the phenomenal car, and most of all the customer service. Which in the car industry is very hard to come by. Thank you all for your help!

They made the car buying process very quick and easy. The prices were right and they had plenty of cars to choose from. I would buy from them again!

We had a really great experience buying our most recent Audi from Audi Marin. We purchased another Audi from them about two years ago and had the same terrific service. The pricing was clear and straightforward, the communication during the buying and delivery process excellent, and the salesperson with whom we worked (Cory Besenty) was generous with his time once we picked up our car and had follow-up questions. We wouldn’t hesitate to purchase another Audi from this dealership, as well as highly recommending it to friends and family.

The very best customer service I have experienced. Hands on team both engaged and thoughtful throughout the entire process. Highly recommend Matt Peterson and Nathan Proctot!

Excellent service and care. Gene Frank does an outstanding job and is incredibly helpful and knowledgeable. I drive 60 miles for my service and it well worth it.

I brought my car in at 8:30 AM to get an oil change. At about 4:30 PM someone sent me a text saying that the car would not be ready until the following morning. I asked that it at least be ready by 8:30 AM and of course it was not. Over a day to get a $160 oil change! Unacceptable and I certainly won’t be coming back. I have had my Audi since 2015 and had all my services and oil changes here but again, won’t be giving them another dime.

Having Taylor as our sales person made our car buying expedition quite painless. She was very knowledgeable and personable. There was never a cringe “Buy now, it could be gone the next time you come back!!!!” moment with her.

Great service. Easy drop off and pickup. Tino was in contact throughout the day.

Always excellent service. Audi Marin technicians are meticulous in their work, and our service representative Gary Poarch is super pleasant, keeps us informed, and always makes sure our needs are met.

It’s taken me some time to write this review as I am still in shock, I purchased an Audi. I was in the market for a new car and I never thought I would end up in an Audi dealer. After all I wasn’t really interested in a luxury vehicle. My first day at Audi Marin on 7/21, I was greeted by a friendly Audi Brand Specialist named Ricky Quintana who immediately made me feel comfortable and took his time to get to know what my car needs were. We discussed a few models and eventually made an appointment for Saturday 7/23 to test drive a Q3 and the Q5 Plugin Hybrid. The test drive was amazing! Ricky is professional, friendly, patient and his guidance through the test drive made me experience the vehicle’s full potential. Ricky is the reason I decided to purchase the Q5 Plugin Hybrid. If all Audi Marin staff are as knowledgeable like Ricky, I will be in good hands as long as own my Q5.

Great service from Gene and the Marin Audi team. Thanks for taking good care of me and my S7.

Fantastic experience visiting this Audi location! We were enthusiastically welcomed and the staff was very attentive.We worked the most with Taylor, who was not at all the typical car dealership salesperson. She never pressured us as to if we were going buy or not. She never even asked our timetable. But she gave us all the info we needed. She even watched our Labradoodle puppy for us as we took a test drive!We will for sure be going back and would encourage anyone else considering it to stop by as well!

Excellent service, finished ahead of schedule. Very helpful in answering all my questions.

I had a great experience with David Lu the sale associate everything went pretty much sooth my daughter was purchasing a used car her first car at 17. She worked hard for all the money for her car. Very proud of her. The only thing the made me feel a litter weird was we had a cashiers check for a huge portion of the car and $1400 in cash. They said they almost never take cash they had to two people come in and count the money marked every bill. Just seamed very odd to me. I didn’t to say anything I just said I understood. Other than that I had a good experience.

Great experience at Audi Marin, especially with the assistance from the GM, Jay Brownrigg, and Jason Arnold. They were a huge help during the process in getting our new Audi. We were deciding between several different cars, and both Jason and Jay really helped us choose the best car for us and extremely patient—and we couldn’t be happier. They were knowledgable and professional, got us a great price, and were totally straightforward with no games at all, and no pressure. Everyone at the dealership was great. I would definitely come back here for my next car, and recommend you do too—and to work with Jason and Jay! Thank you for all your assistance in making this an exceptional experience for us.

The repair was well done but I felt that communication could have been better

Amazing experience with Ricky in sales. He made buy my first Audi the most enjoyable experience. High reccomend Audi Marin

Dave was really helpful and I had such a smooth experience purchasing my new used car!

Perfect rental car service. Perfect customer service. Lovely communications. Everyone was so helpful and quick .

Had an incredible experience working with Corey Besenty at Audi Marin. He is knowledgeable, patient, and made the entire sales process as comfortable as possible. I would highly recommend this dealership, as everyone there seemed to be genuinely interested in ensuring a great customer experience. I will be returning to Audi Marin when exploring options for my next car.

Great service from Gene and staff; very clean, attractive offices and garage. Wonderful service all around!!

First time doing a service with my Audi and I’m sure glad I chose Audi Marin. I got there and was greater by Gary. I was told over the phone that a loaner car would be available to me but once I got there it turns out because I was 20 years old and not yet 21 I was not able to get a loaner due to their insurance not allowing it. I was at first not sure what I was going to do but then Gary offered to get me a Lyft paid for by the dealership to the corta madera mall. This was an amazing accommodation with given circumstances. It was a minor service so only took about 2 hours. Once the service was over he sent a Lyft to pick me up. Once i got my car back as I was driving out of the service center I realized they had washed my car as well did some interior detailing. I couldn’t have been more happy with the service at Audi Marin will definitely be returning for my next service.

Hassle free, friendly staff & customer service! And super organized service department!

Jason and his team could not have been more attentive and they made the whole experience so fun!

Worked with Ricky at Audi Marin to buy my new Audi. Great dealership experience - Ricky worked with us to meet our needs and secure a deal that worked for us. Highly recommended for sure.

Very long wait (2.5 hours) for a simple check up

I took my car in to get it serviced. I was worried since I never been here before. But Gene was super helpful and sweet! He took care of my car and got me on my way as soon as possible. Thanks Audi Marin!

Gene provides wonderful customer service! Very friendly and communicative. Thank you!

Alan Ng was a great help in getting my SQ5 serviced. I had issued with the car that fell under warranty...he took care of all issues without question or hassle. Thank you!

As an out-of-state buyer, the dealership was comfortable selling me a recent lease return. Communication was excellent, the process smooth, without the need for me to go to the dealership. Thanks to Patrick, Moe and Brad for their assistance with this transaction! I highly recommend the team.

Ricky, Taylor, and Nathan are EXCEPTIONAL. They are kind, patient and went above and beyond in getting us into our 21’ Sportback. If you are looking for a team of people to kindly walk through the process of getting a new vehicle, this is your place. Thank you!

My Service Advisor at Audi Marin has always taken great care in providing me amazing service. With the onset of my first experience over 4 years ago I can depend on him for his knowledge, professionalism and friendliness. My recent visit for a 45,000 mile service was the same, thank you Gene!!

Audi made it easy to turn in an old lease a few months early and sign up for a new one. The salesperson helped us understand the incentives and discounts being offered by Audi to loyal repeat customers (including their pull-ahead program to cover our final lease payments from the previous lease) and alerted us about a Costco member rebate. The process went smoothly.

Matt and Mo were outstanding! They were mindful and on point with our needs. They did not pressure us to purchase a car but made sure to understand what was important for me and my wife. Prior to our next visit, Matt prepared cars for us to view based on what is important to us. The decision to move forward took 30 minutes and before the paperwork was competed the car was detailed /gassed up.In all I would definitely recommend purchasing your next car with the Audi Marin and make sure to look for Matt and Mo.

I had a silly little problem with my sensor light. They were happy to check it out and tell me the best way to fix the problem. (I had a nail in the tire, so of course the best fix was a tire store)

Had a great experience and would definitely recommend Ricky and the dealership to anyone in the market for a new vehicle.

No nonsense, straightforward service. Competent. Not cheap, but not extortionate. Good communication.

Perfect Audi dealer in the bay, very understanding and easy to negotiate with them. Paperwork process was easy and in no time. The car was as detailed and super clean. Thanks Matt, Mo and Josh

Taken in on time, offered economical package to improve service, work done on time in fact earlier than anticipated, representative friendly, informative, and thorough, overall A+!

Alan was very responsive and helpful. He went out of his way to be accommodating.

Have brought car in with same problem on several times. The sensor for the seatbelt warning on passenger seat is faulty. It keeps going off when nobody is in seat. They couldn’t find the problem. Sheeze!

It was fast and efficient this time. Comfortable waiting area

I had a great car buying experience at Audi of Marin. My salesperson Mathew “Moose” was extremely helpful and patient. It’s stressful trying to find the right car and he helped me through the process effortlessly. Joshua Feinburg was highly competent and friendly in finance and I also appreciate the cleanliness and aesthetic of their showroom, cars and offices and their overall professionalism. I would definitely shop there again.

Ian was fantastic! They were on time, too great care, explained everything perfectly. Helpful!

I bought my Audi @Sonnen. Had it serviced there for 10 years. Loved it so when I moved back to Marin I came back to Sonnen. Their service is excellent, friendly, courteous and efficient. I will continue to come back as long as I have my A4.

Attentive, courteous knowledgeable Gene Frank my service advisor for ten years lookin forward to another ten bought 3 cars from here.

This was possibly one of the most frustrating & utterly unsatisfactory experiences Ive had for decades in trying to get a minor service for my car. I now understand why my friends purchased BMW of Audis: to avoid having to come here (Marin Audi) for service.I made an appointment weeks in advance as I must drive 2.5 hours to get to Marin, then the same home again. I was assured I could have my Audi Allroad back by 3:00 as it was only a minor service. When I checked with them at 3:00, I was told it would maybe be done at the end if the day- 5:30 or 6:00.In disbelief I asked why and was told a lot of people are waiting as if I wasnt also waiting! But they are here waiting Oh, so if Id stood there glaring at them, pacing and drumming my fingers on the counter I couldve gotten more timely service? Seriously? Then the same old were understaffed line. If thats the case, they have a lot to learn about responsible and respectful scheduling. I picked up my car without it getting the minor service it required. I had prepaid for the service.? I asked for a refund but was told they could not do anything about that.How is this in any way professional? This is the reality behind the image they try so hard to cultivate. Its a shame Audi service is such a dys- (as in dysfunctional) service. I like my Audi, but this sort of experience will have me shopping elsewhere for my next car.

I found Audi Marin very nice to deal with! Very thorough an accommodating!

They did everything on time and were very courteous.

This is a review for Audi Marin, and Zac FitzGerald in particular. We purchased a 202 Cadillac XT5, and the car was in terrific shape. Audi Marin did a great job of prepping the car for sale, and that isnt always the case these days. Our sales person was Zac FitzGerald, and I cant say enough for his level of service and consideration. He was terrific from the beginning of the transaction to the end. He knew the car very well (better than some of the staff at Cadillac dealers), had a great route picked out for a test drive, and was on top of all aspects of the transaction. I highly recommend and thank Zac for his service. The downside of this transaction was the length of time to complete (cash transaction). Most of the paperwork was regulatory and required, but I believe that they can use a streamlined path for a cash transaction, and in either case the time to prepare the forms should be about 25% of the time that it took.

Awesome awesome took care of my car and was very helpful

After taking three hours to lease an Audi Q5, sign a contract and leave, I got a call two days later asking for the car back because the finance team had made a mistake. Teddy was rude and aggressive. Said either I accepted his newly revised numbers adding thousands of dollars and extending the term of the SIGNED lease by a year, or he would send a letter canceling my contract and would “roll the car back in”. Never experienced anything like this in my life. Stay away from Audi Marin. Very inexperienced salespeople, finance team and extremely disrespectful staff. Take your fancy business elsewhere. Porsche, Bmw and Mercedes staff are way nicer!

Everyone at the dealer was very nice and friendly. They try their hardest to get you into a vehicle while getting you the best possible deal. Excellent communication with clients. Very highly recommended to shop for a new or pre-owned vehicles here.

Update: The Sales manager reached out personally and apologies for the poor service. He also made offer to correct the missing door lights. I would give credit to Audi Marin in making effort to make things right for their customers. At least this goes to show they do care for their customers than just ignoring after sales is completed. Upgrading this from 2 stars to 4 stars.Original Post: Just bought a CPO car from this dealer. The car was supposed to have the Audi Ring door lights from original window sticker. However I realized the Audi Ring lights were missing from the front doors and the rear doors lights were also missing. Told the Sales person and sent repeated texts but there was no response. The sales process was ok but the after sales response was disappointing.

Audi Marin staff is professional, thoughtful, and provides customer service catered to the client.

This is an incredible dealership that strives for excellence in sales, service and client satisfaction. Mo and his team have a great energy and desire to find the perfect car for you. I worked with Corey and Mo and I left the dealership happier than I arrived and a lifetime committed customer of Audi Marin.

I bought my car from Audi Marin. My search started on-line with scouting for deals. I came in contact with Zac at Audi Marin. He was amazing to work with, not pushy, understood my needs and was very respectful of my time. He stayed in touch and kept me updated of the deals and kept me updated of what I was looking for. When I finally visited the dealership he worked with me and his manager to get me the deal I wanted. Working with him was a pleasure. Kris was very thoughtful and patiently answered all my questions and took time to explain the financing options and saved me some money. Since the dealership was far and I wasnt expecting to buy the car they generously accommodated my request and held onto the car. On the day of the pickup Zac stayed back much after the closing time to explain the features and other options. He parting words to me were you are always a customer and this car if full of features please reach out for a follow-up session. He was true to his word, he checked-in and answered my questions in the following weeks. Amazing service and a great buying experience.

Ive always enjoyed working with Audi Marin. Good people. Their service department is excellent.

Recently bought a car and it was delivered unclean, without registration and with a nonfunctional fob/remote. Contacted management and they were quick to respond (appreciated) but the actual people who are supposed to do the work are lazy. They sent someone to pick the car so it can be detailed but they only spot cleaned the visor and returned. The sales person completely disappeared once the transaction was complete. See pictures.

The reservation process was easy, I called and was able to get an appointment the next day. I was greeted quickly and kindly. They have Covid protocols to follow which allow for our safety. Specifically, mask and temperature requirements before entering. The waiting area afforded social distancing and they completed my service in less time than promised. They brought water while waiting and allowed me to have my dog in the sales area. I’m always pleased with Audi, and this service appointments was no different. Excellent!

Bought a CPO S5 a month a go. Ricky and Mo been helping along with the deal. Very smooth transition. I highly recommend working with them. Thank you again Mo, Ricky, and Indigo team.

Ozzy was the best! Literally best customer service experience buying a car ever … by a lot a lot a lot!