Ive had to try several systems and by far AdvantageTec is by far hands down the BEST system for the job. It has made my Service Writing Job so efficient with my customers on contacting them and keeping them informed throughout the day. To me to be able to text a customer that the vehicle is ready in detail instead of calling leaving a detailed message to find them calling right back and I wasted so much time explaining something now they are not going to listen to and reexplaining it cause they didnt want to even see if a message was left. In one text they know everything and that the vehicle is ready. Thank you for making such a great detailed app that actually works. Hats off ladies and gentlemen you have one truly satisfied customer.
While I dont have quantifiable data to support my claims, I have significantly more time to get my work done. I spend far less time on the phone and am just able to text my customers with updates and when the vehicle is done. My frustration level has been greatly reduced because I dont worry whether I communicated my quote thoroughly enough because they can go back and read it as much as they need. The rapid response has been great and saves me quite a bit of time.
This tool has made it much easier to update our customers. Whereas previously I would have to stop, find a phone number, and spend upwards of 2 minutes trying to contact a customer, I can now spend 10 seconds formulating a text. It is excellent.
AdvatangeTec has helped tremendously in many ways. Keeping track of our conversations with our clients has never been easier. The added benefit of having conversations saved and on file have has assisted us in so many ways! It also makes the simple, you vehicle is ready for pick up call quick and painless for everyone involved. Our clients that communicate in their day to day in this manor are always happy to hear the question, are you okay if we communicate through text?. It has been a very valuable asset to our business.
This company is great I use this constantly my customers love it I also can respond on my cell phone after hours. The customer support is the best as well always answer my questions. Best text system ever used.
We have been using AdvantageTec in our dealership since February, within the 6 months we have gained an extra 15 leads per month(regularly turning many of them into sales), we are currently only utilizing the SMS service in our sales marketing and only at the tip of the iceberg for it. I am looking forward to implementing into more of our marketing, it just makes it that much easier for the customer to reach out to us and have a conversation.
I have customers who love it. Customers dont always answer the phone but people tend to answer test messages right away. Also you can print the conversation that show approvals. Great program!
Very useful and productive tool to use that saves the time of having to play phone tag with clients. Also, great to get confirmations and responses in a time stamped text format for legal reason.
So easy to use and works perfectly to get in touch with customers faster. I am able to schedule more appointments for our service dept.
This texting program has proved to be everything that we wanted for our dealership ( Lemans Chevy City). It is a great tool to be able to reach our customers quickly and from the convenience from our phone when away from the desk or facility. It builds a great customer relationship knowing that they can contact you at any moment. Technical support is always available to help fix anything or to answer any questions.
This tool has increased communications between our customers and staff. Increased our CSI by immediately addressing customer concerns. Their support team (Peter Strandquist) is top notch. User friendly system. Thank you Peter!
A strong selling tool with a simple interface. AdvantageTec will help you get to the next level.
I enjoy this texting program and being able to keep my customers informed during the Service process. The way to attach a picture could be a little smoother but overall its very user friendly.
We love Advantage Tec! Our rep Peter has been a dream to work with. We are very proud to have this on our service drive!
Customers appreciate the ability to send a quick reply even when they are busy with their daily life and work. Also, immediate notification when their vehicle is done is immediate gratification.
This awesome tool has allowed me to keep in touch with up to 50 guests at a time and keep them all informed on what is going on with their bike. I love this tool!
Hands down the best tool for service advisors to help manage time and conversation with clients Ive ever used
This has helped a lot, I can get customer to approve work in a faster manner, customer respond a lot quicker, and I am not always on the phone, also it shows there est and approval of the work
It is the best texting app we have ever used at work!! Highly recommended and a time saver.
The products this company offer add great strength to our customer service. I would highly recommend.
Really cool system of keeping track of services done and required. Customers love it.
By using the AdvantageTec texting tool, I can keep my customers up to date easier. Also, I get responses from my customers much faster.
Our dealership group has checked several different texting programs but the only one that measures up is AdvantageTec. Once we began sending a custom service follow up message 24 hours after the vehicle was completed our CSI average score increased by 3 points from 82.5 to 85.7. Way to go AdvantageTec!
Works great, easy for guest and employee communication without full interruption of a phone call
I work at Grossinger Toyota North and I love Peter Strandquist he is the man! Ever since I started working here he has helped me and answered any questions I had about this program! This texting tool has help me as a Advisor and my Dealership as well. ITS a plus that I have Peter has my Rep, he goes all out when needing any help to coming in the dealership to help us out with any detail questions and adding the app on our cell phone! It makes life and work easier!! :) Thank you Peter and Advantage Tec best thing Ive used as a AMS!!! Helps a ton!
We are now in immediate and continuous contact with our customers thanks to this fantastic system. The entire team at AdvantageTec has been knowledgeable, professional, and responsive. We have seen employees and customers quickly accept texting as their preferred means of communication while their car is in for service. This is the future of customer contact and is already an integral part of our service operation. With AdvantageTec we have:1: Improved Service CSI scores by over 8% in just a few months.2: Improved our upsell acceptance rate leading to increased hours per R.O.3: Faster total repair turnaround times leading to a >12% gain in workshop efficiency.4: Reduced inbound call volume by >40% allowing for reduction in phone personnel.
Advantagetec works great both for me and my company! Nothing else can compare!
Advantagetec has been amazing for our Toyota Store. We were ranked in the bottom 10% of our region for a very long time. We switched over to this texting tool in December 2016. In that month we missed being at the regional level by .01. That was the last month we were lower than the regional CSI score. We are going on 5 months in a row of great CSI scores. I attribute much of this success to the great texting tool Advantagetec has created. Our scores as they relate to keeping customer updated on status and overall service experience has gone through the roof. The reality is that the only major change we put in place was this texting tool. We also are using their Digital Menus and the Live Banner TV program. Hands down, we are very appreciative of Peter Strandquist and his team for all of the support they have given our dealership. We have now deployed the texting tool to all of our stores in our group. Highly recommend this product
I really like it makes updating customers so much faster!
Good program, only needs a few tweaks & it will be great.
Great app to use, very use full. save much time
SYSTEM MAKES IT EASY TO UPDATE CUSTOMERS
Awesome now wheres my giftcard
Awesome app and product 👌🏻
Works great
Magical
BEST SERVICE EVER!!!!!