Great service & cars. We bought a new car there and I couldnt recommend this place enough!

Decided I wanted an SUV crossover and the Mazda CX-5 was so highly rated I started at Marin Mazda. Dropped in late in the day w/no appointment. Worked w/Reuben and left with a new CX-5. Got a test drive, looked at options, great selection of vehicles and staff stayed late to accommodate paperwork. Marin Mazda sent a driver to take me to pick up my vehicle the next afternoon and Reuben spent a good amount of time showing me all features - happy to know where to gas up when needed! I absolutely LOVE it and would not hesitate to return!!

Just dealt with Bill there on a deal for a car for my son. It was his first time to deal with a dealership so I was helping work the deal. Bill made it easy and even fun. We got a great deal on a nice vehicle.

GREAT service! Listened to my personal needs and I left with the perfect car for me. Mike was super! Thanks again!

I bought my 2021 Mazda CX3, online with the exceptional service provided by Mike, the owner. He was like family by the time I made up my mind. His Dad, Tommy and Mikes son delivered my car to me. Tommy sat me down and went over many of the cars details. Exceptional service and exceptional family!! Thanks guys, love love love my new car!!!

I had one of the best dealership experience at Marin Mazda. I took up quite a bit of their time and resource test driving and working through the purchase process with them. I did not end up buying the car yet they were kind, respectful, and were not forceful at all in any point of the process. I truly appreciate the team at Marin Mazda, if youre at all in the market for a Mazda - just go here.

Love this dealership! Literally everyone there has been great from sales to service. I had been to quite a few dealerships in the East Bay and wasn’t impressed so a friend suggested Marin Mazda and when I met the group, Mike Glasser, in particular, there was no going back. Worth the drive. LOVE my new Mazda 6, after 30 years with my Miata! Trust me, I’m discriminating, this is the pace to go for any Mazda.

We purchased a car from Bill @ Marin Mazda sight unseen.... and we couldnt be happier. The entire Marin Mazda staff was fantastic to work with from start to finish -- and the car was delivered (to Utah!) on time and in perfect shape.Thank you to all the staff we worked with -- but especially to Bill -- for making this such an easy and painless process. We will absolutely keep you in mind for future car purchases, even though were 2 states away.

Recently bought a new car from Marin Mazda and the entire experience was delightful. Called a day ahead of time to let them know that we would be coming and would like to go for a test drive. Dylan Robinson was ready for us upon arrival and was fantastic to work with. Emil Rustamov was very pleasant & professional for the final pricing negotiation (heads up that they are not a huge dealer but the pricing was VERY close to the huge dealerships in the East Bay & South Bay).The closing was extremely quick and smooth with documents being signed electronically and Dylan even dropped the car off at our house.While dropping off the car Dylan showed us some features we hadnt been aware of and has been available for any questions post sale. Lilly Martinez and the team in the Service Department are very quick and professional (we had some roof rails installed and they were able to get us in and out of there in an hour!).A great experience and highly recommend Marin Mazda!

Smooth, efficient process with documentation. Good orientation to Miatas features.

I had a seamless, pleasant experience at Marin Mazda and got my favorite Mazda 3 to date. This is my fifth. I highly recommend!

For a great and painless experience, you will want to go to Marin Mazda. The staff is friendly and accommodate you any way they can.

Our fabulous experience with Marin Mazda began before we even walked into the showroom. As we headed toward the showroom entrance, we were met by a member of the Marin Mazda team who noticed us walking through the parking lot and came out to greet us. He asked immediately what he could do to help and offered a test drive of any vehicle of interest to us in the Mazda fleet. His quiet, calm expertise about the Mazda line was enhanced by his no-pressure customer service. No hype. No hard pitch. Just good general information, specific facts as he answered our many questions, and true patience. We walked out of the showroom feeling invited back any time, but without being needled to buy anything. A few days later he contacted us and was assuring in his hands-off way, yet we felt taken care of. In less than a week we called Marin Mazda and arranged a time to come in again, specifically to drive two of the SUVs we liked best. That day we purchased a Mazda CX-30 and drove it home. We are thrilled with the exceptional quality and high tech premium package of our new CX-30 and have only praise for the customer service we received from Marin Mazda. Everyone was friendly and attentive without a whiff of pushiness. I highly recommend Marin Mazda and its sales team.

I worked with Mike Glasser over the internet and via text message. Mike was transparent with pricing and made my buying experience so seamless and easy. Not all dealerships are easy to work with, Mike is a gem in the industry! I highly recommend you buy a Mazda, and to do it with Mike at Marin Mazda.

Recently purchased a brand new Mazda 3 in there. Emil is super helpful and super friendly to me. They dont have high-pressure sales tactics, which makes me feel comfortable. Overall, I have a pretty good experience there.

Great experience!Bought my Miata RF from Marin Mazda all completely online during covid. Was a great experience and Emil, Dave, and Mike G worked with me to get it done.I absolutely love this car. Its the most fun vehicle Ive ever owned. Mazda makes freakin amazingly well engineered cars.I will be looking to Marin again when Im in the market again for my next vehicle.Thanks so much!

I leased my new 2021 Mazda CX-3 via online with Marin. They made everything so simple. I knew exactly what I wanted, as my ex had a Mazda CX-5, so I didn’t even need to test drive it. The professionals at Mazda got me an amazing deal and they were so thorough, fast and efficient. Definitely took the pain out of getting a new car. I’m very pleased with my decision to go to Marin Mazda. Highly recommend.

The experience at Marin Mazda was very fluid, transparent, and attentive. Mike Von is an exceptional human and employee who has put significant thought into how best to connect with customers. The dealership has an overall atmosphere of friendly service where customers are attended to with a unique quality. Mike Von adds to this on a profound level and he was ultimately why I chose to buy the 2021 CX-5 at Marin Mazda. As a customer, I have many choices as to where to purchase, and for me, the difference in choice is how I am respected and listened to as a human being. Yes, the purchase is about price, especially with a large purchase, however, seeking a unique/family environment seals the deal for me. The process of purchasing was quite easy, forthright, transparent, and respectful. That’s exactly what I was looking for. I also liked conversing with Mike on a personal level because I could tell he takes pride in his job, strives to enjoy life outside of work, and focuses on a prolific work-life balance: yes, it means he has a positive outlook on life. These things are key for me in dealing with someone regarding any interaction and, again, especially involving a large purchase. It provides a foundation of trust that no amount of money can provide; no location or incentives can alter. I also returned to purchased two add-on pieces of equipment the next week (a hitch and retracting cargo cover) and must commend every single one of the 5 service staff that assisted me with this. There is an amazing team in place that I hope stays there for a very long time. I drive from 30 miles away and it’s so worth it. The service staff was helpful, friendly, and went out of their way to assist me with a Lyft to a mall where I could wait in a safe and comfortable place. Thank you to all of Marin Mazda for a truly fantastic car-buying experience, and I can’t wait to rave about them to friends, family, and colleagues!

This was the best car buying experience Ive had in a long time. Great people and staff!!!

Wonderful service and staff! Heart Marin Mazda

Always excellent service. Friendly people. Quick turn around time.

Bought a BMW m340i here at 2020 Nov. I was offered a gap insurance and extended warranty service(about $4000). I immediately realized I didnt need this service. I asked to cancel this and refund the money. But I havent got my money back for over 5 months. I sent lots of emails and they did not response to me. Also tried to call the financial department, can not get the response.

Great service, worked with salesman Mike V on a new purchase and Mike T in finance. The whole experience was very smooth and they didnt try to upsell or play around with fees. Keep in mind theyre not a huge volume dealer so you shouldnt walk in and expect them to give ludicrous discounts to meet a target.

Trying to give an unbiased review here. Bought a Mazda3 Turbo here. Mike and Emil are very efficient and easy to work with. Mike was also very through when walking me through the functions of the new Mazda app. 5 stars to Mike.I took 1 star off because I feel like the finance team here is a bit sneaky. Ive asked at least twice for the option to pay off the car earlier with no penalty. When I was signing the contract, I was a bit too excited and over my head and I didnt review the contract in detail and throughly. While I admit I am partly at fault, Id also thought after I mentioned the request twice, they would have it down but I was wrong. Now I am stuck with some penalty if I wanted to pay off the car earlier.Overall Id say 3.5 star if I have that option. It is a car dealership and they should and you would expect them to make money. I just hope its more transparent if they cannot give you the option, theyd tell you straight up and not go behind my back like this. Could just be a miscommunicate from their perspective but this is how i feel as a customer.

Everyone from the sales team to the finance guy were great. Helped me bring home my ftype that had dreaming about for years. Check out their huge pre-owned selection! Tommy is the man!

Drove 1:45mins to this dealership and Michael Von have been nothing but generous and gladly to help. I’ve emailed a internet salesman Amili/Emili and settle before i went in and everything went smooth. Mike that finalized my paperwork is a cool guy too, funny and likes to joke around but good guy. No hassle pier pressure or anything. Walked out Happy.

Great customer service. Knowledgeable staff.

I bought a 2020 Mazda CX-5 from Marin Mazda, the salesman was very professional and was willing to bend a bit on my trade in and price of the vehicle. No high pressure sales tactics. Highly recommend this dealership.

I love my 2019 CX5 and the customer service I continue to receive is great. The staff at Marin Mazda are attentive and my car looks awesome after every service. Highly recommended this car dealership.

I bought a Mazda CX-30 from Marin Mazda. It was the easiest and quickest purchaseI have ever made and I have bought over 15 new cars in the past. We came to a purchase price and a trade in within 10 minutes. No drama. They didn’t have the exact car I wanted in stock but they sourced the car in the next 10 minutes and the paperwork was done in 20 minutes. I came in said hello and an hour later I left with everything complete and came back the next morning and drove off with my new car.

Horrible communication. Sold a car out from under me.

I recently had the pleasure of leasing a Mazda CX-9 from Marin Mazda. It was a great and fun experience with the help of the three Michaels and especially Emil Rustimov. I love the vehicle but the process could not have been better with these cool and very helpful people. Thank you Marin Mazda! 11 out of 10!!! RK

Mike and Emil are amazing managers who really work hard to ensure your happy!! Highly recommend you connect to them if you need the best deal as well as good service!

Great experience shopping for my new ride. Very helpful and knowledgeable staff ... friendly and no pressure .. very happy with the car, entire shopping process and the deal I got.

Had great experience leasing a car here. My dealer Mark was transparent about price and replied in a prompt way.

This is run by the same people that ran San Rafael Mitsubishi.This is not the place to go.(1) They sold me a car that had the muffler cut out and poorly welded back with the wrong sized pipes. The resulting air gap between two sized pipes made a loud whistle sound at any rpm above 5k RPM. They said it was a cat back exhaust.(2) Within days of purchase the car also developed a misfire which after spending several thousand dollars trying to remedy I had to walk away.They burned me. Dont let it happen to you too!!!

Our daughter turned 16 and saved up enough money to buy her own car. We wanted it to be a most special and memorable experience. We got that at Marin Mazda. They were super communicative via text before we arrived. And the entire experience was friendly, seamless and no pressure at all. This is a family business, and we felt that the entire time. We learned their stories and shared laughs with them. Our daughter got a phenomenal car at a great price. We could not have asked for more. Thank you, Marin Mazda!

I have bought my last 2 cars from the folks at Marin Mazda. The people there are knowledgeable, professional and friendly. Mike and his staff bent over backward to make sure I was fully informed and got everything I was looking for in a car. Post purchase they followed up with me to make sure everything was going well and even provided a loaner to me when I had non-Mazda work done. I would absolutely recommend Marin Mazda for anyone thinking about buying a car (new or used, Mazda or not).

It was easy to schedule a service appointment online. Customer service was fast and friendly and I was out the door in under 90 minutes.

Fantastic experience! I was looking to lease a new CX5, and after a stressful encounter at another local Mazda dealer for our last lease, knew there had a better way. Mike and Emil at Marin Mazda were fantastic to work with - they were very responsive via email (my preferred method of contact), sent requested vehicle specs and photos, found the vehicle I wanted, applied all the incentives they could to get to a good price, and even delivered the vehicle to my home where I signed the paperwork. Finally, a dealership who recognizes the way that people want to shop for cars today! Highly recommend.

Mike and Tom were great they made me feel like family

Excellent service.

Was looking to buy a car off of them using TrueCar. The price like normal was over KBB by almost $1000, which isnt unusual. Then I went to their site where I found some crony tactics. They show their price at $5000 over KBB value, then give a $3227 discount to make you feel like you are getting a deal. They were not willing to go to a reasonable price. When I called them out on their tactics, they tried to use Carfax value which is almost always overpriced, especially compared to KBB, which is known to be the most accurate. They even show KBB reviews but wont show their pricing. Before I could reply, they blocked me. If you are going to try to buy from them be ready for them to try to take advantage of you. And in continued conversation, they tried to justify their price by claiming their credit unions and banks dont recognize NADA but in research, found nothing to support this. Contacted their credit union CUDL credit union to confirm. (got an email telling me they use KBB, Black Book and NADA) They are also unaccredited on the Better Business Bureau with a C+ rating. BBB states they have been in business for 50 years. Seems like this has been their regular practice.

Great experience ... helpful, but not pushy ....

Great people in all departments. Family owned atmosphere made me feel right at home!

Mazda Marin has the best most positive service crew!! They were so helpful and cheerful. Very pleased with how my car was left after an oil change and multi point inspection. I’ve been to many-a-Mazda service centers and rank Marin Mazda as #1. Thanks guys!

Refused to provide shuttle service for me to get home when both my main and spare keys batteries failed, without warning. I had to pay for transportation to get there; the key compartment was too hard to open to replace the button batteries myself and my car wouldnt start. The gentleman in the parts department was excellent, even showed me how to replace the button battery. Thanks.Went to the service desk to request a shuttle home. NOPE. Refused.Really? It was just a three mile drive to my home from San Rafael to Greenbrae. I paid to get there. I just wanted a ride home. No can do.Fend for yourself in a bad area.Thats what sets this company on the low end.Go across the highway, get a better car for a few extra bucks. And most definitely better service, it has to be better than this.Mazda Marin service? Nah, never again.

Great experience working with Mike Von Schroeter. Mike was very professional and was very competitive on pricing compared to many of the Mazda dealers in the area. Highly recommend working with Mike on Mazda purchases.

My car buying experience was pressure/stress free. The salesperson, the finance manager and the person who helped with the final delivery were all knowledgable, friendly and professional....making it my best car buying experience ever. Thank you.

On the phone they said it would be ok to test drive a used car for serious customers so I drive 1 hour to get there. Then had to drive to another shady place behind a car wash. Why didnt they give me those directions in the first place? Went to the second place, liked the car and asked for a test drive. We only allow test drives for serious customers. We are a trusted dealer and most our customers buy with cash. I have no idea what metric establishes a Serious customer but I sure didnt meet it. I had brought my checkbook, a check list for items on the car and was ready to buy. The next logical step would have been to test drive the car. How can I buy the car without a test drive? The interesting thing is that their customer screening technique worked perfectly! They had accurately predicted that I was not a serious customer and wouldnt buy the car and they were right!They have a very dismal storefront with tight quarters with little or no customer parking. I suppose poor sales do not support a proper business front. Im glad their salesman nipped it in the bud and stopped me from buying from them.

Steve in parts department always able to help. Very nice customer service

Bought my beautiful 2003 Corvette in the Fall of 2012. Off the lot it had about 64,000 miles now its over 100,000 and it still runs strong and its tons of fun. My buying experience with Mike Glasser and Marin Mazda was fabulous! Great people and a great car after close to five years. What more could you ask in buying a used car?

Marin Mazda/Subaru recently sold out to the former Mitsubishi dealer down the street, now called Marin Mazda. I bought two new cars from Marin Mazda/Subaru and always had good service. Initially the new dealer, Marin Mazda, fell short....but all that has changed.Both the service department and the sales department at Marin Mazda are now top notch - amazing improvement in attitude and service. So glad I can now recommend them!

I dont give 5 star reviews easily. Geoffrey and Mike earned it today! I live in Phoenix and found the BMW I was looking for. Gave deposit Tuesday jumped on a plane Wednesday afternoon and drove it home that night. Ran into an equipment issue and Mike and I came to a speedy agreement. Very good and honest people! Seems harder to find. This store must have hired them all!

By far the best experience I had at a dealership. Was looking to buy a Mazda CX5 and ended up buying here. Though their price was not the cheapest, the service, staff, and facilities are top class and well worth the price in my opinion. There was no sleazy car sales man BS.They are conveniently located off the freeway in Central San Rafael.Go see Irving, hes the best.He was professional and accommodating from the very start. Had the car washed and cleaned before we got there. Took it on a nice long test drive. He clearly explained all the paperwork and patiently sat by while we dealt with an insurance issue. Offered us coffee and water and was a great host. I cant imagine the process would have gone smoother than at another dealership. He didnt try the BS of quoting a low price and then pushing the financing.After we bought the car, Irving stuck around and gave us a very thorough run through of the car and all its features and operations. Now, nearly a week later, he continues to field questions I have about the car and its operation, top class customer service!The facilities are also top notch, clean, and its clear they take great pride in providing modern, comforting, professional and clean facilities for the customer.

I have purchased a car and have had servicing done here as well. The service was excellent. Dealing with the owner, Mike Glasser, was so different than past experiences I have had with other dealerships. I never felt pressured and he was available to answer any questions I had. He gave me the space and time and information to make an informed decision. Im grateful and will continue to return Marin Mazda for my auto needs.

Very friendly staff, went in to do a test drive on a car I cant currently purchase. Sean handed me the keys a few minutes later. Very knowledgeable and never felt pressured. Not your average car dealership experience.

This review is directed JUST to the service department, as I only have limited experience with the sales department:I have somewhat mixed feelings about the service department. On one hand, theyre very friendly and they did a great job on my car. On the other hand, its hard to get in contact with them over the phone. They fixed more than what I needed to be fixed (more than I thought was wrong) and didnt seem to charge me much extra, which is a huge plus! They also cleaned my car and (Im assuming) washed my car at the car wash down the street (but if they washed my car themselves, they did a fantastic job in such a short time!).I cant rate them 5 stars because of how hard it is to reach them over the phone. Well, to be honest, thats not the entire reason. The other reason is that when I came in a few years ago for a recall repair (my 2013 CX-5 had a minor recall where something in the tailgate had to be replaced), I was told that I dont need to do it. I was told by a service technician that the recall wasnt necessary, that I was making to big a deal about it. Ya, I know it wasnt a huge safety issue and that it only effected a very small percentage of vehicles, but to be told that the recall wasnt something I should get check out was a little insulting, not only to me (someone who would rather get something checked instead of possibly getting hurt), but also to the people who were injured because of the faulty part. The way the guy said it was like he was telling me to get lost. Its not my fault Mazda built a vehicle with only one minor safety issue that takes 5 minutes to fix. Did I mention it took them 5 minutes to fix?Anyway, thats my rant. If it werent for the guy who told me to not get my car fixed due to a recall, Id rate this place 5 stars easy.

As everyone knows buying a car can be not only be stressful, but draining!! From finding the right vehicle, to the price you can afford. Marin Mazda did just that for my family. They made my family feel welcome and not pressured into buying at all. They were attentive to our feelings and worked with us to give us the best price they could. Mike Glasser was extremely helpful and knowledgeable about the vehicle we were buying. I recommend Marin Mazda highly over all of the dealerships in the area. Especially if you want a smooth, friendly, and stress free environment.

Excellent experience shopping for my next ride. Very helpful and knowledgeable sales person, very friendly, no-pressure vibe.

Great experience ... incredible selection of cool preowned classics .. nice guys

I purchased my used truck here years ago and was extremely pleased with my car buying experience. I felt they went out of their way to help me with financing. My family continues to get our cars serviced here and I am very pleased with my experience whenever I go.

Thank you for your excellent service!

Very very impressed with Customer Service. Had an appointment to bring clients car in for something/engine related. - was greeted and treated well. Waited in the impressvie Waiting Area - good magazines, the SF Chronicle, Coffee, Water...They needed more time and gave me a very cool loaner....the whole experience was First Class.

Super friendly and helpful service staff! I wouldnt go anywhere else for your Mazda service.

For better or worse, from sales to service, it is a car dealership.

Had nothing but good experiences with Mike Glasser and his group. Always fair and straightforward, in an industry not always known for that.

Ive dealt with the Marin Mazda Subaru Service department, sales dept, and parts department - I honestly find this dealership and the employees to be very helpful and attentive.I highly recommend visiting them for all your auto needs.(Great pre-owned inventory as well, not just Mazda & Subaru)Check them out for yourself

Everyone was very professional and friendly ... great experience, terrific deal!

My service experience was wonderful. Took my car in on a Saturday, Travis helped me out. He went over what was to be done and also checked out two things on the car I had noticed. I was offered a drop off and pick up when my car was done, enabling me not to have to rely on friends to drop off and pick up my car. Also after my car was done it had been washed and spot vacuumed

Never Had A Bad Experience!!! Going to Marin Madza Subaru for 10 Plus Years!!! First Non Volvo Cars We ever Bought!!!! Love The Cars, Love The STAFF (Especially Mario --) Service is in and out with appointment and a Lovely place to wait with all the amenities You would expect from a Class Dealership!!! Kudos all around!!!! Wish there were more Dealers like this one!!!

After agreeing to terms on a used vehicle with the salesman it was sold to the owners neighbor for a better offer. This was after numerous unanswered texts and messages with the salesman while I was waiting for it to be detailed. They had arranged financing and all I needed to do was bring in a check for the downpayment on pick up day. Very disappointed how this was handled.

4 stars for the out of date showroom. It was a bit dumpy to be honest, however the salesman and finance folks were professional friendly and efficient. We made a good deal the same day and left satisfied.

I fell in love with one of their used cars on their website so I called for more information. The gentleman on the phone was very helpful and not pushy at all. The customer service assured me this was the place for my next vehicle purchase. Thanks!

I brought my car in for repairs and they did not fix the problem. I was put on hold for 30 minutes, called back and straight to voicemail. Lousy customer service

Great experience, thank you so much for the genuine service! Felt welcomed from the first minute at the store. Thank you again!

My kind of Car Dealership....Not to many Car Dealerships can make me as a person as a female at ease...Easy 🍰n 🍨

Just moved to Marin County and my Mazda CX-5 was due for service so I dropped it here for maintenance and smog check. Great service, honest people. They immediately pulled all the information about the car based on my VIN and applied the pre-paid maintenance plan (trust me, that was not my experience at every Mazda dealership I have visited, I had several experience were they either omit this part or even lie about your coverage). An invoice was printed upfront to show me what I would owe. They even cleaned the car and provided me with a Uber ride. Overall, I am extremely satisfied and I will be back (including when the time will come for me to replace my car). One thing to note: as it is to be expected for the bay area, the place is pretty small and the service took a few hours. Again, this is kind of standard around here - and if you have ever been to the Mazda dealership in San Francisco, its minuscule and it can take up to 4 days (yes, DAYS) to be serviced - so I am not complaining. Space is expensive in the Bay...

We bought a new Impreza for our daughter when she graduated from college in June 2015. It recently came due for its 6000 mi oil change. Daughter chose to take it to Marin Mazda Subaru because it was near her work. I read on-line reviews of this maintenance operation so warned her that it would be expensive, about $80. She had the work done yesterday and sent me a copy of the invoice--$180!I suspect that the oil was competently changed, but my daughter was charged $128 for service that included clean battery, top off fluids, and multi-point inspection. I am a life-long car guy. I can spot this type of invoice-padding BS a mile off. I recommend that no one go to this dealership for maintenance.

Disclaimer.....my husband is the service mgr.!!This is a family owned company, from the owner down these folks are professional, care and will go out of there way to accommodate. The level of disrespect shown to customer service people in ALL fields is out of control.We can hide behind anonymous reviews but what if the reviewers actions & words were insulting, rude and beyond compare? The employees go to work everyday to do the best job they can, with integrity and resolve.

Stopped by because we lost our van key on vacation, and needed a new one made to get in our van at the airport. They couldnt make one because it has to be programmed, but the associate at the parts counter was able to tell us how to handle it. He was very pleasant and very sympathetic. Only dinged a star because we couldnt get the key

I bought this Range Rover from this car lot and the car was not as clean as it should be and the tires were gone so I paid more than $400 for detailed and bought new tires.Im reaching out for them to help me pay the money I paid for all that but they seems like they dont care and not bother to help me.Tony the sales guy who helped me seems helpful but Sam the young fellow who did my paper work never returns my call.Im upset and regretted to make business with these kind of people.

Bad experience !! Such a waste of time!! Don’t shop here.

Horrible customer service from the service department. Got the bait and switch price. They told me that the original price would be $650 and they called me four days later saying its going to be $2800. Clearly they know what they are doing?!? Also trying get Eric on the phone is just pathetic. Saying they will call back and then never do. No one cares here and Im convinced that Robert in Service who picks up the phone can and will put this business out of business.

My wife asked an employee to fill up the wind-shield-wiper fluid before a routine maintenance. She didnt understand that they fill it as part of the routine maintenance. This probably created some confusion and somehow she ended up signing for new wind-shield wiper blades by mistake.Ron, the service manager, has offered to work on figuring out the miscommunication. This is nice because if it was a bigger issue, then I would be happy to have the manager sorting it out.

Customer service is good but, 2 1/2 hr to change brake pads? The mechanics wife and kid came to Visit. Unbelievable!

Took our car here because of a recall on the airbags, it was supposed to take no longer this 1 day. It ended up being there for almost 1 month. They messed up the gas hose, needed to replace the gas pump, and still the car hasnt been the same since then!!! They put the blame on each other, I had to get in contact with the general manager and ended up with a rental car. I wasted my time here. Unfortunately there is no other Mazda service center around. I wouldnt recommend this place to anybody.

The service has really gone downhill. The people and service used to be wonderful years ago. Now they just dont seem to care. I bought my car in for an oil change and they did the next major servicing on it which wasnt even due for over 5,000 miles. They didnt even tell me - just kept me waiting for a few hours in the waiting room while I thought they were busy. And then when I complained they didnt care. They just told me that Subaru is getting away from interim oil changes - which didnt even address my problem. Sad.

I was recently very disappointed with my interaction with Marin Mazdas service department. The lid/armrest of my 2014 Mazda 3, which I bought at their previous location, had come loose. I looked up the issue on line and found out there was a service bulletin covering my VIN # and this very problem of pins coming loose in the lid hinge. I called their service department, the gentleman I talked with could not have been less interested. He was not willing to look up the service bulletin, stating that he could not be sure that was the problem. The only remedy he suggested was bringing the car in to diagnose the problem, for which he would charge me a minimum of $159 for looking at it.After doing more research on line I learned from another Mazda owner that the back panel of the console could be pulled off and the pins pushed back in. With this information I was able to remedy the problem in ten minutes.To me, this interaction does not demonstrate a high level of customer care or service and even though I enjoy my Mazda, does not motivate me to consider this dealership when purchasing my next car.

Great place to purchase or lease a car. Staff was friendly and helpful.

They made me feel right at home. Thanks for the hospitality y’all 👌🏻😎

All Japanese cars look the same but now they either look like something out of a TRANSFORMER MOVIE OR A TONKA TOY....BUT WAIT SOME OF THEM LOOK LIKE MY ELECTRIC RAZOR SHAVER BUT I THINK THE SHAVER IS BETTER LOOKIN....HSVE PEOPLE TASTE GONE OUT THE WINDOW??? CHECK OUT AMERICAN CARS LIKE CHEVY N THEY ARE BETTER LOOKIN N SMART....JAPANESE CARS ARE PASSE...AMERICAN CARS ARE JUST AS GOOD N COMPARABLE IN PRICE OR CHEAPER M COME IN LOTS OF COLORS..IM SO SICK OF THE GRAY,BLACK,WHITE SYNDROME....WAKE UP AMERICA...LETS SEE OUR KIDS DRIVE FUN SPORTY CARS N LET THEM LEARN LIKE WE DID HOW TO WORK ON THEM OR WHY A BATTERY HAS WATER ...ONE OF THE COMMON RIPOFFS IS ON BATTERIES....PEOPLE DONT KNOW OR CHECK WATER IN THEIR BATTERIES N WHEN WATER RUNS OUT N CAR KEEPS DYIN THE DISHONEST MECHANICS TELL THEM GET A NEW BATTERY....WHICH LIKE DUMMIES THEY DO N THEY TAKE OLD BATTERY...PUT WATER IN IT N BINGO.....BATTERY IS CHARGED N WORKS FINE....REMEMBER FOLKS...CHECK BATTERY...MAKE SURE WATER LEVELS ARE ALL THE WAY UP N UR BATTERY WILL NEVER DIE N LAST A LONG TIME...N ONE MORE THING...NEVER NEVER EVER BUY A SEALED BATTERY...THEY TOO LOOSE WATER BUT CANNOT BE OPENED N WASTE OF MONEY...A GREAT RIPOFF N A WASTE OF MONEY.. HOPE UR LISTENIN...SO GO BUY AMERICAN ....AMERICAN CARS....THEY ARE BETTER LOOKIN...CHECK THEM OUT...

Ive never had a problem in the 3 years Ive been coming here. Also bought my Mazda here and got a great price and attentive service

Good peeps. Got a good deal.

Had to take my car there for a warranty issue excellent customer service so far

Service department is fantastic. Quick, friendly, and very knowledgeable

Tried to order a part online from the service department to repair my vehicle. Stated Free Shipping on the listing. Once I ordered and payed with Paypal, their parts department would not ship it because it was to expensive and tied my money up in Paypal that I needed to fix my car for a week! They are obviously not capable of being held to their word. Wouldnt even answer email. Avoid unless you want to be lied to in plain print.

Very nice staff.. very good customer services too.

I took my girlfriend to buy a 2018 Mazda cx5 and she HAS HAD NOTHING BUT PROBLEMS WITH IT. THEY REFUSE TO DOCUMENT THE ISSUSES YET STILL EXPECT HER TO DRIVE THE CAR BACK AND FORTH KNIWING THAT ONE OF THE MAZDA DEALERS THEY HAD SENT ME TO ONE OF THEM NOTICED AND BOTH HIM AND HER TOOK PICTURES OF THE REAR MAIN SEAL LEAKING OIL. ALSO GAS IN THE MOTOR. EVEN THOUGH THEY BOTH TOOK PHOTOS HE REFUSED TO DOCUMENT...THAT IS JUST THE BEGINING OF A LIST OF PROBLEMS THAT ARE WRONG WITH THE CAR. I AM FORCED TO TAKE LEGAL ACTION AND AM SO TIRED OF THERE LIES.....PLEASE DONT EVER BUY A MAZDA ..

Nice customer service but their inaccurate listing wasted a lot of time for me and their salesperson. I strongly recommend against working with this dealer unless you visit in person. Even after I noted the mistake in their add 5 days ago they did not fix it yet. With the options that are listed the vehicle was a decent asking price. Without those options it was not. Totally misleading. I have no idea if this is typical for the dealer so Im still giving them 3 stars. Also their response time to emails was slow, another reason to just shop there in person.When I called to say that I was going to come to see the used Volvo they did not tell me to go to the satellite lot where the car was actually located. Another waste of my time. Their lot on Francisco Blvd East is TINY and seems to only have Mazdas. For their nice selection of used luxury vehicles you have to drive to a dealership they took over nearby, on Bellam. Their website could be improved so that customers know where to go to see the vehicle they are interested in seeing.The day I visited, August 6, there were too many cars on that lot to even find a customer parking spot, so you may have to park on the side street.Lastly, there are five people named Mike who work here. So if you talk to a Mike get his last name too otherwise it can get confusing. Another reason to only shop here in person.FYI - I did ask them to correct the ad 4 days ago before I posted my review but it was not done and there was no communication to indicate that they intended to make they change but had some sort of technical difficulty. I will give the business the benefit of the doubt that it is just incompetence and lack of attention to detail rather than dishonest sales practices by a used car dealer.