We came here to test drive a car and left with one! Folks at Lexus of Marin were professional and easy to work with. Johnny answered all our questions and let us test couple of cars. They were able to trade in my car easily and fairly. Highly recommended

William is amazing! He really helped me get the car I wanted at a reasonable price. His attention to detail, honesty, and enthusiasm is a breathe of fresh air-- especially after talking to 4 different Lexus dealership. Had a little bit of wait to sign paperwork because the finance team was all tied up but then William and Brandon came in to save the day to make sure I got to my family lunch on time. Huge thank you William and Brandon for working together to get me the perfect car.

Lexus of Marin is the best care dealership in Marin. Truly the kindest low pressure sales team and friendliest staff. They make buying a car a wonderful experience. Ask for Will or Junior if you want a great deal! As far as the finance side please ask for Ian, there isnt a nicer guy who will do you right! I love my car and couldnt be happier. For me and my husband, who bought his car last year, there are no better or safer cars! The feeling of buying a luxury Lexus is like being in love! Thank you Lexus of Marin!

My salesperson at Lexus of Marin is Antoine “Tony” Abizeid. Tony is great. He never tried to pressure me. He was always calm, nice, and professional. He answered all of my questions. Tony responded quickly to my messages. He was always available and even gave me his personal cell number to contact him quickly. Tony wanted to be sure that I was satisfied with the vehicle and price before purchasing.After purchasing my car and before I left, Tony said to me, “This is not the end, but the beginning of a relationship. Welcome to the Lexus family”. It was really nice for him to say and he means it. I’ve called him since my purchase and he still responds like he did before I bought it. If you’re looking to purchase a Lexus, go to Lexus of Marin and ask for Tony.

I recently purchased a new vehicle at this dealership. I found everyone there friendly and informative. The process was quite simple and done electronically. I especially appreciate the help of the salesman Lark who personally brought the vehicle to my house and made sure I understand all the vehicles fantastic technology. He also contacted me afterwards to make sure we have no issues and are happy with our purchase.

Purchased a new Lexus IS from Lexus of Marin. Want to give a great recommendation and shoutout to sales specialist Lionel Lee and finance manager Ian, for giving a great friendly, fast, and efficient service. I have been to a lot of dealerships in the past and I would say the staff at Lexus of Marin is top notch compared to the rest. Very pleased with my purchase experience, and I would highly recommend!

Awesome buying experience with these guys!!Weve been looking for a specific Lexus model that wasnt nowhere to find, until I found it at this dealership. Saul made the whole buying process really smooth and helped us a lot with all the paperwork since we were out-of-state customers.Thanks a lot! You guys rock!!!

Toni and Ian were amazing and made the process super easy and comfortable. They answered all of our questions and worked with us on getting what we wanted accomplished. We’ve dealt with other dealerships before visiting Lexus of Marin and had a horrible time with staff being way too pushy. Toni and Ian asked us what we wanted and delivered on exactly what we requested. Kudos to the Lexus of Marin team and will drive another 3 hours to do business again.

I wanted to buy a Lexus hybrid: a solid car with 44 MPG performance. I stopped by Lexus of Marin and was greeted by Tony Abizeid. Tony was superb! He listened to my requirements, showed me two attractive options, and went over the features of each. After driving the car I liked, Tony helped me get it at my target price. The experience was pleasant: not the typical pushy car salesperson.The day after I bought my new car, Tony called to make sure the Lexus is performing to my expectation and answer any questions regarding its features/supported functions. Thank you, Tony!

Right there when they wanted to sell a car. Couldn’t get much help when we tried calling with a problem. Had to go through Lexus and file a complaint. Go with Lexus of Santa Rosa. They are very helpful.

Our Sales Consultant Chris Morataya was a pleasure to work with. He was very personable and knowledgeable of the vehicle. In addition, he was very upfront with us regarding the price and promotions that were available. Chris made the process so seamless that we were able to purchase the beautiful vehicle for a great price in less than an hour. We drove 3 hours from where we live to look at the car and we feel the overall buying experience from Lexus of Marin is worth the drive. This dealership definitely exceeds our expectations in every aspect!

If you need to buy a car, they can provide you with a good deal, However, they like to include a lot of insurance in the car purchase contract, all of which are useless insurance. Please remove it when buying a car. This will waste your money. .but if you have any car services, don’t come to them. I bought a car from them a month ago and now I need a service, first time, I made an appointment on the website, I went there, they told me there were no parts, next time I need to make an appointment on the phone. when I there, they still told me no parts. They like to fool customers, I don’t know why! It’s not fun at all. I am from San Francisco, for this stupid services，I have been call sick two days! As the customer adviser told me, we are apology. They can only said sorry! It’s work for me? Yes, I have no way to complain to them, they are dealership… thanks for waste my time.

I enjoyed the whole experience finding the perfect car for me. Great team of professionals, Saul was courteous and knowledgeable and took the time to explain different options available his passion for Lexus was obvious. The process was pleasant from beginning to end, Michelle made signing documents efficient and painless!

I love LEXUS OF MARIN and our service advisor, LEN TEMPLE. LEN has a phenomenal grasp of service issues and is scrupulously honest and forthright. We bring our Lexus cars to him for scheduled servicing, and he maintains them to perfection. He is quite simply the best.

Great experience here! My first Lexus purchase and the sales men, Brandon was amazing! He made the process very simple and was very patient. Super satisfied!

Go see Vladimir or Chris! Both are very professional and offer excellent service with warmth. A personalized experience. Wonderful dealership.

Lexus if Marins prices are HIGHbut Jeffrey in the service departments customer service is HIGHER!!5 stars for Jeffrey he got me in and out very quick and it put my day off to a great start!!

I wanted to hop in here and rave about this location. After an exhausting process of back and forth with Lexus dealerships across the bay, we finally landed at this location. I cannot express in words how amazing their professionalism, unbiased, transparent treatment we received here. Not only do they give you the fair prices, but they treat you like a human being and speak to you with respect. If I need another car in the next years, I will happily return to this great location!!! Thank you to the Lexus of Marin team for giving us the best experience possible in our car buying process!

They give superb service. They have answered my questions over the phone when I have seen unexpected messages, most recently check the Vehicle Stability Control. When I need to take the car in, I have no problem getting an appointment quickly, and no problem getting a loaner. And I trust that they dont propose any work that isnt necessary or advised (and they are clear about that distinction, too).

Will greeted us and was going to get us a salesman to help us view and test drive cars. He ended up helping us and showing us cars that would fit our needs. We looked at new cars and old cars. We test drove all. He was not pushy on selling a car on us. He really took his time and was very nice. He was very knowledgeable with the cars we inquired about. After we drove he gave us carfax info, he was nice to give us space and time without being pushy like other salesman, it let us discuss on how to purchase the vehicle we wanted. We ended up buying it cash. Recommend will he was friendly and made the purchase process easy

Its very kind, good service, and very satisfied. Next time, buy a car and I highly recommend it to people around you.

Saul is very professional and helpful. The best Lexus Sales I met in Bay Area when comparing with sales in South Bay. Highly recommended if you want a great experience.

Very good customer service! Chris Morataya was very professional and helpful. Highly recommend!

Everyone was super helpful and attentive to our needs. We looked around a lot to find just the right used car. Chris was great and David was super responsive and knowledgeable. We didnt spend a lot on our little Caddy but were treated like top customers. Thanks so much!

I was looking at several private and dealer quotes to sell my used 2010 Corolla. I was promptly contacted by Lupe Mejia, Acquisition Manager, at Lexus of Marin after filling out a request on their website. Not only did he approach my inquiry with a sense of urgency, he really wanted to earn my business and I could sense this right away. He made the process so smooth and transparent. He not only offered me what I thought to be a fair price for my car, but he handled all the DMV services when I went with them. He even provided me a copy of the car fax report as a courtesy before I made the decision to go with Lexus of Marin. I strongly recommend working with Lupe on all trade-in or cash offers. I will definitely be returning to do future business with Lexus of Marin b/c of Lupe’s great customer service. Thank you for your professionalism, time-effective communication via text, phone, and email and follow up. 10/10 rating!

Wow! I had an amazing selling experience at Lexus of Marin today, with huge thanks to Lupe Mejia and his mgr, Dave. I brought in a vehicle that I have put a lot of time, effort and love into and they totally appreciated all of it. They made a very fair offer and I happily sold my pride and joy to them. I would return to this dealership in the future and highly recommend them to anyone and everyone! Lupe, thank you again for a very pleasant, courteous, thoughtful and easy transaction!! All the best to you, my friend!

Excellent experience in all aspects from start to finish. Total time from test drive to finalizing the purchase was less than 1 hour. Very satisfied and would definitely do business with Lexus of Marin again.

I just bought a used car at Lexus of Marin. My experience was outstanding! Siggy, William, Ian, Kim, and especially Junior were very helpful and professional. The car itself was exactly as advertised, and there was no pressure during the transaction. Junior even drove the car home for me! Highly recommend!

This was the BEST car buying experience I have ever had. Both Brandon and Ian went above and beyond to get me the best deal on my 2018 Honda Accord EX! I love the car and will definitely be recommending this dealership to friends and family! Thank you Lexus of Marin so much!!!

Went here with my mother looking for late model ES series. Worked with Tony, who was very patient in getting her the options she wanted in the colors she wanted - no small feat when going for a used car. Many, many test drives later (thanks Tony!), she settled on a 2016 ES 350 with the safety features she needed and the colors she wanted. We appreciate the effort the sales team made in getting us the right car!

I was really quite disappointed. I. The past, the crew has been attentive, courteous and efficient. Just not the case at all today. The wait time was over 3 hours, for starters. The extra attention to detail I expected, especially when leasing from Lexus, was just gone. They claim to wash and vacuum your car when they’re done with the tune up. My car barely looked as if someone had even dusted it. The inside was as it was when I dropped it off. They “forgot” to vacuum the luggage space and they ignored my specific request to put on my new plate. Last detail, they should have set my clock to DST, but just didn’t bother. I’m leasing somewhere else next time. Not worth the expense at all.

I had a wonderful experience with Lexus of Marin…would like to Say Thank you to Tonny…for such a wonderful service.

Awesome place to shop for your car, very helpful staffs!

My family and I came in randomly on a Saturday with no appointment. After test driving an X5 from BMW we wanted to shop around some more since the X5 did not impress us. My wife initially wanted to go to VW since this was a car for her but I talked her into checking out the RX450h since we already have the NX300h. We were in the showroom just browsing the vehicles when Lark approached us and asked if we had been helped yet. He then stopped all that he was doing and attended to our needs. Lark prepared the test drive for us and said we wouldnt be disappointed. Man!! we were so happy that we came into Lexus of Marin!! Lark was spot on about how good the RX450H drives. We love the car and got straight to working out a deal. There were no back and forth. Just straight to the chase. He asked what we wanted, we told him, and he made it work with his manager Rigo. Rigo helped us so much by taking our trade in vehicle and giving us the best value I received from any one else. We then worked with Ian from the Finance Dept. He explained everything thoroughly and made the signing process super easy. Everyone here at Lexus of Marin was wonderful. Being a business owner I like to observe how other businesses work as a team. We felt very welcomed by everyone. My wife and daughter loves the new car! Next time I need a car Im definitely coming back here!! Thank you Lark, Rigo, and Ian.Koob Thor

I have just got a used Lexus from Lexus of Marin. The experience is much better than the last time my husband bought his car from Dublin Toyota which was a nightmare. Their pricing is pretty fair and transparent. It is not the lowest but it is very reasonable. They answered your emails. Chris was the sales that helped us. He is not pushy and knew when to step back. I would recommend you to check it out and I think I would go back again in 5 years when I want to get another car.

If youre ever in need of some advice, while keeping your best interests in mind, Lupe is your man. I came in to sell my car expecting the typical car salesman pitch, but was pleasantly surprised to see that how Lupe kept my best interests at heart to get me the best possible deal. I walked out with a huge smile (and bigger wallet) and hope to someday return to get myself that sweet RX. Thanks Lupe Lexus!

Everything about my purchase was smooth and easy! Everyone was incredibly professional and friendly. It was such an easy experience! Sales and finance were incredible! I highly recommend this dealership!

Lexus of Marin was nice. Super dynamic and awesome woman helped us and then put us with Vlad. We looked at a used car there. I never felt pushed or coerced. The sale style is very low key. If you want a car here you probably know exactly what kind and how much you want to pay. Nice staff here.

I expected the service to last all morning, but it ended up only being a couple quick hours. The service department was communicative and great about getting me back on my way.

Eric Sin was extremely professional and knowledgeable. He informed me about services that should be completed due to the age of my car even though the mileage is low. Everything was completed to my satisfaction.

Five stars to Lionel and Junior who were amazing. When I first got there, some other older sales guy approached me, but when I mentioned I am working with a car broker, he was supposedly going to find someone else to help me but totally disappeared, never to be seen again. Lionel, on the other hand, was super friendly and despite being insanely busy, made sure to take care of me. It was why I decided to buy directly from him and not the broker.Took one star off because it took forever for the financing part as they were slammed. They could have let me know how long the wait was going to be so I could have gone to eat while waiting. Otherwise an excellent experience.

I have been looking at a car that Im willing to buy for last a few days, I found a really good price on one of Lexus of Marins cars. I sent them an email late night and I received a quick response in the following morning. They also sent me the out-of-door price breakdown document. I was so happy because I was able to receive some technical information about the car over the phone, so the salesperson I talked with was knowledgeable about what they are selling.Once I arrive there, my car was already pulled up to front so I was able to test drive my next car! I had a very smooth buying experience assisted by Chris, he was able to explain anything I asked about their car including paperwork and the price.After the test drive, we went to financial department who was also assisting us very well. Brandon was already made all paperwork ready, so we just had to sign them, and he was explaining everything very patiently and clearly to us. He is also very knowledgeable and Im sure he knows what he is doing.Overall, Im so happy that I bought my car from them. I will visit them again once my family or friends need a car!

Tony is great! He responds fast, listen to your needs, and offer your with options. I experienced a smooth experience to lease my lovely NX with him!

Michelle and Ian were very friendly and made my car buying experience very smooth. I would recommend them to anyone looking to buy a Lexus. The only reason I did not give them a five star is because I was not told about my loan being switched to another company as I value and appreciate transparency. I saw the change on the paperwork after the fact. Would have liked to know this up front. Either way, I got the car I wanted and very happy with my purchase.

Terrific customer service. Brought my car in for the 10,000 mile service and they provided a driver on emergency notice in the morning after our ride service fell through and we had no other options since Taxi and ride services were booked solid this morning. It was my son’s last day of 7th grade and he was upset he would miss the fun celebrations after a hard year for him in remote learning. Well, no need to worry as Marin Lexus came right away with a ride to help us out. We were so appreciative. Our Service agent Louie Ortiz made the arrangements, and our driver Francisco was very friendly and a great driver. Also, our car runs even better after the service today. Everyone’s always helpful and goes above and beyond. Thank you Marin Lexus!!!

One reason I keep my old Lexus is because the service at Lexus of Marin is so stellar. Everyone with whom I interact when I take the car in for its service is friendly, prompt, and knowledgeable. The service is always performed as promised. If anything isnt just perfect, they will promptly address it. This has only happened once in the 20 years Ive been going there and they went above and beyond to make things right. You are the best.

Very thorough parts department. Terrance did not have part in inventory, but assured me they could have it in two days.

This is probable one of the worst experiences that I had with a Lexus dealership. They tried to rush you through the purchase process right after a test drive. They dont offer online purchase contract signing process in this day & age. You have to be there in person to do the signing. I dont know how they sell cars to out of state buyers. The process that piss me off the most is that they didnt ask for permission to drill a hole on your bumper to install a license plate. You signed a disclosure agreeing that they will provide a license plate, but no where in the process or did they explain in person that they will drill 3 holes on your front bumper to install a license plate. DO NOT buy from this dealership. They are definitely better Lexus dealerships out there if you must buy a Lexus.

Wonderful service from Jeffrey and Eric! Constant updates on progress of repairs. Had my car nice and clean and had it delivered to my home since I had no method of transportation. Marco delivered my car and it was very much appreciated. Always great service. Love my 12 year old Lexus bought from Lexus of Marin! Will purchase my next car from them when I am ready,!

My wife and I are big Lexus fans for a long time. We both have been happily driving Lexus for over 10 years and for this we should thank Oscar at Lexus of Marin that always goes above and beyond to make us leave the dealership with a shiny Lexus and a big smile on our faces. Unlike many others he truly does his best to think about the customers and help them with a contiguous smile.Thank you Oscar and Lexus of Marin.

The salesman promised to ship me the all weather floormats but he never did and never answer the phone call after the vehicle delivered since Nov last year.

Brought NX 300 today (6/13)from Bryan, Rigo (price negotiations) and Saul ( process paperwork). It is an excellent experience. Everyone are professional, helpful and respectful.

Its really a shame in this day in age when car dealerships live up to the trope of being crooks. This is one of them.We bought our car from Lexus of Marin just a few months ago. At the time of purchase, we were told that we had a warranty on our tires. Recently, when we had an issue with one of our tires, we returned to have it looked at and we were told that they do not cover tires under warranty and we would have to pay out of pocket. We were also told over the phone that they would provide us with a loaner car while they worked on ours. When we arrived we were told that they do NOT offer loaner cars for tire work and we would have to sit and wait for hours until they finished working on the car. When we explained what we were told when we purchased the car and over the phone they made NO effort to work with us to figure out how to get the car fixed. When we said we were leaving they just turned around and walked away.In summary, once this dealership has sold you a vehicle, they do not care AT ALL about you anymore or giving even basic customer service. We regret buying our car with Lexus of Marin and we will never be returning again.

Willam Morris was an outstanding agent & made my transaction seamless. Great customer support and even responded to my request for information on his day off! Well done!

The service was excellent and the SUV was ready on time by the next morning.I would never take my SUV anywhere else to have it serviced.Maxine Nilsen

An exceptional car shopping experience! The whole process was very clear and I was up to date on the purchase status without delay. They did what they promised and I had nothing more to ask for. I worked with Lark, Brian and Rigo and they were always there for me, answering all my questions and very helpful. Thank you guys, 5 stars service.

The Service team at Lexus of Marin is five star - they communicate effectively, share what service will be performed and respond to questions directly and honestly. I am consistently impressed with the service provided and quality of work on my NX.

The service, both technically & professionally was excellent!Eric clearly explained what work needed to be done & kept me udated.A loaner car wasnt available so a driver brought me home and then delivered my car the next day, washed, sanitized & ready to go.Thank you Lexus!

Really love coming to get my service done here. Everyone is super friendly and helpful.

I bought my Lexus RX 300 sport. I had a great experience with the salesperson. Those guys are nice knowledgeable, and smart. They know what to do to satisfy their client. Definitely five stairs!

Lexus of Marin was really professional and supportive throughout the car buying process. Very knowledgeable sales representatives and excellent customer service. And I cant recommend these cars enough. Lexus makes great cars where every detail is thought out. I bought the Lexus UX hybrid. The staff at Lexus of Marin have been there throughout the transition process while I learn to master all the technology in the car. One small negative note is that Lexus dealerships are supposed to have a technology specialist onsite but there is none at Lexus of Marin though they report having been trying for many months to hire someone. But when I was having trouble with the connectivity of the ApplePlay feature with my Iphone, the service personnel at Lexus of Marin were able to assist me with the help of Lexus corporate staff (by phone) in completely resolving the problem. I heartily endorse this dealership and their cars.

Horrible experience, I will not recommend Lexus of Marin.I made a deal with a salesman on the phone, and after driving 2 hours to pick up the car, they didn’t admit what they told me on the phone, and said “You’re free to go and sorry for your 2 hours driving”. Congrats their tactics won, cause I didn’t want to waste the time of my friend who drove me 2 hours here.Few tips for car buying in general:1. Never believe what salesman told you on the phone.2. Keep the offer in text message or email before picking up your car.3. Your honesty means nothing to those cutthroat people.Two stars for the car, 0 star for Lexus of Marin.

Best deal ever, helpful finance options for ease of decision, best auto buying experience thru-out. Surprising ease of online transaction. Best review of car tech and personal delivery by Lark.

The dealership gave me plenty of time to test drive the car and even allowed me to take the car out for almost an entire day for a pre-purchase inspection at a mechanic of my own choice. I felt very welcomed while I was at the dealership and ended up getting one of the best used Lexus RX deals in the area.

Wonderful staff from start to finish. Fast and convenient purchase experience especially when taking the restrictions with COVID into consideration. A++

Pleasant experience, lovely team and smooth process. Would recommend friends and family to buy from here!

My Advisor, Jeffrey Martin-Martinez always provides outstanding customer service on each of my visits to have my Lexus GS 350 taken care of. He listens attentively to what my needs are and always provides the perfect solution. He makes doing business with your organization a pleasure and is the reason I consistently recommend your dealership to all of my friends and acquaintances.

I purchased my used 2017 Lexus RX350 here a couple of days ago and I just have to say, William was amazing. He was really friendly and he went above and beyond to help us with our purchase. He made us feel welcomed and did not pressure us in any way. I really loved how he took care of everything for us, from making sure the car came with two set of keys to making sure the gas was filled up before we took it off the lot. He also made the buying process so smooth. I always dread going to the dealership to buy a car because I know the process can take forever, but William made sure we got out as swiftly as possible. Thank you William!!

This was the best car buying experience I ever had at a dealership. The staff was well mannered and well organized. Came in looking for a good deal and I got one. They went above and beyond what I expected.

Great car. Very professional. Great job going through all the features on delivery.

Smooth transaction, price was perfect, car delivered and all paperwork finalized. Lexus of Marin made the car buying experience enjoyable, no longer 3-4 hour process.Thank YouQuynh and all of your team.

Outstanding customer service! The best Lexus in the whole bay area. Thank you!

Vladimir was my salesman and he very on top of it. No BS and not the typical salesman who just pushes you to get in a car but actually takes the time to genuinely get you a good deal. In addition, the rest of the staff were very friendly and made me feel calm at the dealership. Would definitely recommend Lexus of Marin to anyone!

Great service, great people, fair prices. I always feel like they’re looking out for me, not their bottom line. They don’t try to oversell in the Service Department- just what’s needed or important. Willy in Service is the best!

Our sales consultant, Chris Morataya, was very attentive, courteous, and helpful. We had a very pleasant experience at Lexus Marin.

Closed on our second lease just a few weeks ago! Love the customer service we received from Tony and the finance department. Overwhelming recommend this dealership.

People were very friendly and helpful.

We had a great experience with this dealership, especially working with Michelle. She was very responsive, professional, and kind. We have worked with many other out of state salespersons and many were rude, unresponsive, and unprofessional, however Michelle helped us out in many ways and made the experience very convenient and effortless. Would highly recommend this dealership, and Michelle as your salesperson!

This is a great dealership! The whole process was very transparent. I went to several Lexus dealerships in the area, and so I can confidently say that Lexus Marin offered me the best deal on a new RX 450hl Hybrid. Lionel a great salesman! He was very nice and not pushy at all. He was very responsive and easy to work with. Im very glad to have purchased my new car from Marin Lexus.....

Will was Awesome, no pressure to buy and very knowledgeable. He knew the details of the cars I was interested in and while I didnt jump in right away, he was super patient. I huge reason I went with the car I purchased was Will (and Julian? I believe? He helped me a bit on Wills day off) and his ability to just hold my hand and walk me through the process. The facility was great and Im super happy with my purchase, the process and the team. Ive never had a Lexus before, given the quality of every step though, I am very sure I will be returning someday.

Amazing customer service. Great selection with excellent pricing. Thank you Tony so much! We love are NX 300.

The people at Lexus of Marin are super, Eric my service advisor took the time to be sure my car is ready on time as I was rushing for a very important meeting.Thank you guys!

Salesman was not pushy and very easy to work with. He was ready for us when we arrived and was great explaining all the features before I left the lot.

After this service, we start to see lane assistant malfunctioning indicator light turned on. I called back. the service agent did not want to listen to the problem, just told me it should be fine. Even I told him the problem states in R450H 2020 owners Manual, Pg 426. His name is Jeffery (I noted down). Please train your staff to be more professional!

Just visited for the first time.These guys take their service seriously. You can’t ask for better “service.” I know personally they really do their best to make sure you’re taken care of.They also provide a complimentary loaner, if you’re in need and the service will take some time.

Excellent, fast and reliable service. So happy that Willie is back!

I live over an hour away from the dealership, which makes servicing my vehicle extra challenging. The service department at Lexus of Marin had me in and out, with my car freshly washed, in no time.Thank you!

Chris Morataya at sale service is excellent. He is very considerate, friendly and helpful. I recommend to see him if you need to buy a Lexus car!

Lexus of marlin was a experience of lifetime!! Great personality etc!! They will work with you in a professional way! Thank you guys for everything!!

Brian was incredibly helpful and welcoming. The whole process was very easy for me as all I needed to do is to sign and wait. I am very happy with their service and would highly recommend it.

I had a great experience purchasing my 2021 IS from this Lexus dealer. Guadalupe was extremely helpful with no funny business. I would highly recomend this dealer and more important Guadalupe since he will take care of you! Overall best experience buying a new car.

I went in thinking I was just going to look, and I left with a brand new UX200! Vladimir made everything simple and straightforward, no sugar coating, no bs. I let him know my needs, and he delivered. Not only that, but he was really nice and super patient with me. The process itself was actually really quick, and they even took my old Camry as a trade in. I’m really happy with my new car, and even happier about the level of customer service that was delivered throughout the whole process. Definitely 20/10 service! Buying a car is usually such a pain, but I definitely didn’t experience that pain here! If you’re looking for a smooth, painless car buying experience, go to Lexus of Marin!

Great service. Jeffrey is extremely friendly, helpful and accommodating. The car runs great after the service.

This dealership is absolutely fantastic. They offer a seamless purchasing experience. I was approved for a line of credit at amazing rates with a relatively challenged credit history I am working on repairing. The contracts are digital and they were ready upon my arrival and after my test driving experience. Everyone was cordial and the terms of the agreement were beyond exceptional. I was also offered a bumper to bumper extended warranty contract which was added to my loan, cancellable and refundable at any time, and an incredible add on to my purchase; since I was acquiring a used car. I love the car, it was exactly what I was looking for, and I will definitely consider shopping with them again if they have inventory I am interested in. I wish them the best and happy holidays and hoping that they stay safe. The COVID-19 protocol was also exceptional compared to other standards I have dealt with.

Very disappointed with Lexus of Marin. I leased a car from them. Service people reached out to pick up my car and return it in two hours after a quick check up. I specifically asked how long it would take as I use my car for work and to drive my kids to school. My car was never returned that day and nobody bothered to give me a call with an update. I ended up without a vehicle next morning and couldnt drive my son to school. I also had a 10am meeting for which I had to find a ride. Nobody called the next morning either. I finally got Lexus on the phone and was surprised that no apology followed and my vehicle return was being scheduled for hours later. I tried to reach a supervisor to share my feedback and was never given this opportunity by the dealership staff.

Fantastic. Much better than lexus of Santa Rosa.Great job L. Marin. Many thanks to Tony in sales. Amazing gentleman.

Picked up a beautiful 2021 Lexus UX 250H AWD this afternoon and Michelle was extremely helpful!

Very professional staff. Competitive pricing with no haggling (a Sonic dealership policy). Staff was honest and helpful throughout--very important for buying a car unseen from out of state!!I would definitely recommend.The only reason Im giving 4 stars is related to what I believe is more of a corporate policy (or perhaps even the industry as a whole lagging behind the times)... They had no means of encrypted data transmission of sensitive personal information. Physical mail, texting, and email seem to be the only options... **Not an issue if youre buying in store** But it does beg to question whether other cyber best practices are being followed.The staffs response of I sell xxx cars a month, and nobody brings this up is a very frustrating answer and not an excuse at all. I even called the Sonic Customer Service. They seemed attentive, but then never got back to me... disappointing.At the end of the day, I got a good car at a good price. I had a helpful salesperson that gave me plenty of time. But theres room for improvement (at the corporate level).Thanks

The service was great. The people were nice, and my car came out updated and shining. I needed to update the remote service and they completed the process sooner than the time expected. I had great conversation with customers, and that made it even better. Im glad I chose them.

Wonderful place, Brandon and Will were great to work with and the whole team was fantastic! Great service, would highly recommend.