Even during a crazy Super Bowl weekend, the two gentlemen working were attentive and kind. Thank you for adding my complimentary Kobe memorial design with care and courtesy. I know it wasn’t an ideal time, but it meant the world to me.

The guy was on his phone and cared more about his conversation than helping out, there is a big sign of a sale going on but its not clear what is on sale, and dont honor their own websites prices.

I drove from Redwood City all the way out there and they closed at 6:45pm when it said they close at 7pm what a joke waste of gas and time for nothing.

Nice customer service. The staff here are helpful and super nice. We come here every baseball season to get our kids name and number stitched onto the back of his team cap. Cost about $13 and he has a personalized hat for the season. They are located upstairs at the Hillsdale Mall.

The representative at the Hillsdale mall in San Mateo CA. Christopher was super helpful, knowledgeable & patient especially since Im not a big hat connoisseur owning a dozen in my lifetime. I ended up buying two hats one of which was a custom hat which came out very well.

The short girl with braid hair literally has no idea how to treat the customers!!! Poor customer service and bad attitude, My first and last visit. Not really recommend to anyone . Management should be more straight on hiring staff members because this type of business is literally just customer service with welcoming attitude, seriously that’s it. Very disappointed !!If they can’t even talk nicely to pepole then they shouldn’t even be qualified for any type of job !!!

Staff was super helpful. They let me know of deals and let me take my time with no pressure.

Good customer service, theyll take the time needed to fit you up. I found a sweet two-tone giants cap here. Now it belongs to the band Matt and Kim.

I like lids is magical store and hats magical too

Really good work to lids employees I bought a plain hat the stitching they put on it was really good work, got compliments from the family and friends big thanks to the employees and lids

Get place to buy hats.. Employees are super helpful.. 😁

Good stock and the staff is friendly

Good place for all types of hats

They closed early at 6:45pm before 9pm. Two days in a row...

Best store to buy caps

The staff is completely stoned in this store, they don’t know anything, they are helpless and careless

Very bad customer service, employees just seem angry as soon as you walk in, almost forcing you out

It was closed when I walked by it.

Nice....

Good

Good place