I am so upset right now. Today I purchased $114 at the Williams-Sonoma store in Palo Alto, Stanford shopping Center. I purchased spice chestnut hand lotion and hand soap, along with two $9.95 dispensers pumps. Got home, the dispensers did not fit. The only thing that I did wrong was when I purchased all these items, I clicked OK too fast when my email address showed up. After I clicked OK I realized it was wrong off by one letter. When I try to return the two pumps at the Hillsdale Mall store, because they couldn’t find my receipt in the system, they did not refund me the $20 for the two pumps. I have to give the sales girl some credit she did try to find my purchase, but in the end she just asked me for the email address that was wrong. I don’t feel it was my fault that the email address is wrong in the system.And she should’ve refunded me my money for the items that I just brought back. I am so upset and I left the items there at the store because I have no use for them. The sales person should’ve also mentioned when I purchased it at those tops did not fit. This whole experience was very upsetting to me.

Love this store and everything in it. Great customer service. Love the gold cake pans and their mickey mouse ice cube trays.

So many wish list items found love checking out this store

I love Lori! This store has so many treasures for chefs and Lori is always helpful and friendly!

Excellent for kitchen ware!

This is a beautiful store . They have very nice dinnerware and lots of nice kitchen accessories .

Not too crowded.

Such a nice place to browse. Its very well stocked and they have so many beautiful products, but its also very expensive. I have not seen anybody buy anything full price as you can purchase the same products for a lower price somewhere else. It is one of my go-to places to go and get inspiration though.

Good selection

Good collection... But pricier

Upscale housewares, lovely layout.

Great service and the best selection of kitchenware

Great service and great products. Can be pricey.

I was encouraged to try the pink love juice on my way out of the store. I happened to read the ingredients on the bottle. Quite a few allergens were mentioned as possible trace ingredients- including shellfish. My mom is deathly allergic. Glad I read before she drank.

Bustling activity here and staff can be rude at times.

Great home and kitchen shop helpful friendly and knowledgeable. Staff, downside you might have to wait a while to be served.

I love the Christmas atmosphere and the great designs! All the people working there were so helpful.

Kara made excellent recommendations and I left the store very happy with my purchases.

Everything is overpriced and their payment system is sometthing of the 17th certury. If you want to return something they cant just put it back on the card. They ship you a gift card that arrives 7 to 10 business days.

Expensive but nice. Weekends are chaotic and unorganized.

Love this store. Such great home things.

Leonore was very helpful and efficient during a busy time. Im looking forward to using our new sou vide appliance!

Great shopping for kitchen appliances. Can be pricey though.

My go-to for Christmas gifts. Pricy but wonderful.

Very nice Store. A bit pricey but has nice things.

Great interesting things for the home and chef

Nice and wide kitchen gadgets selection.

Great glassware

Great peppermint bark here

I Like Williams-Sonoma

Wonderful place to shop

Good products, store spacing is cramped :-/

Williams _Sonoma is okay

Luxury and fashionable in the store. Although it is a brand with a high image, there are also many SALE products at a great price, and it was too fun to dig out what was inexpensive and cheap.Shopper pays.

Well