Folks know their stuff here. When I need to come in which is not often their pleasant and friendly. As for service 5 star my LG phone is user friendly and a great deal.

Google says this location closes at 7 PM, they actually close at 6 PM everyday. Wasted gas.

So they have these deals for iPhone SE. I came in with my father, yesterday 9/21, because we were interested in one of the offers. I was taken away at how the customer service young lady’s demeanor was so unprofessional. She proceeded in telling us about another deal and when I informed her of the other deal I had seen online she began “head popping” and having this rather rude attitude. I was translating to my father and this employee just disregarded that I was speaking to my father and began speaking to him in Spanish. No problem, right? Well she just kept having a rude demeanor throughout the conversation. Finally my father and I agreed to gather a few things needed and then come back. Before leaving, I lightly tapped on the counter as saying “hey” and I suggested for her to work on her attitude. I said it in a low voice, for I am not one that like causing scenes in public. Just as I was about to walk out, this employee yelled at me from across the store saying that “at least I speak Spanish” which was irrelevant to anything. I speak Spanish too, so I was confused. I pretty much ask d what her deal was and apparently I was the rude one for suggesting her to work on her attitude. I don’t remember everything that was verbally exchanged, but from what I remember she was “pissed” because I didn’t speak to her in Spanish or something like that and because I had been the rude one. Whatever, I mean if I gave that impression. What did piss me off was her lack of professionalism in work area. Not only that but she suggested that it was okay to ASSUME someone speaks a language by their outer appearance. Anyone is welcome to speak any language they want and if she preferred Spanish she could have said it when our convo initiated. Also, o wasn’t going to assume she spoke Spanish either. Usually people approach and speak English, unless they know. Honestly it was pathetic. Now I call today to speak to the store manager, and I got told that there is no store manager. That the store manager will not be back for a few months. I asked who was in charge and I got told that no one was really. Well no wonder this location has crappy customer service and no deescalation training. I am happy to say that we took our business to another MetroPCS store (which was corporate store) and I complained there about the situation. To my surprise I got told that there has been a lot of complaints recently from that location. Ha, I wonder why?

I have never had any problem here. I get just what i need plus a friendly service

Amazing service by Alondra! She has a lot experience go look for her anytime you wanna visit this store! Top notch customer service. Thank you 😉

Mostly Spanish speaking. They did not have the capacity to swap info from one phone to another. Friendly service, just not enough capabilities.

Phone service is excellent, she was very friendly. And they have the item, that I was looking for, for my Samsung J7. Thank you!

Very friendly service and good selection of phones & cases. They speak Spanish too.

You guys should update the hours online because I just went to metro and it says it closes at 6:00 pm and the website says it closes at 7:00 pm

Customer service agent was rude and blatantly didnt listen to my issue of switching service to them. Was trying to switch carriers and when she couldnt answer a question just said anyways and just started helping someone else. Lost 2 sales and will not return.

Do not do much but still helpful

Wonderful

Helpf

For they are very kind and they reliably give me Rosario and the other Chinese hairs with pekitas

Very good service

BEAUTIFUL THE LIGHT SKIN GIRL. 😉

I dare say that it is the worst retail or PC metro agents treat metro customers as garbage by sending them to the administration offices, I am not interested in your problem with metro ... ????

If its good cervicio thank you very much

Well