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Peter Pan BMW
2695 S El Camino Real, San Mateo, CA 94403, United States
Comments
Mo
Review №1

I just bought 330i from Ivy Wong in BMW. She is so nice and friendly. Though there is shortage of cars, she try all her best to find a suitable car for me with the best price she could offer. When I decide to buy the car, she got everything prepared, helped check the car and fulfill the oil for the car. She is very professional and always stands by customers’ side. She is the best sales I have ever met, and everyone shall buy a car from her!

Ti
Review №2

I worked with Adam Locke -- all via email -- and ordered an X3. The entire process was smooth. There was no pressure, no gimmicks. I felt the price was very fair and Adam responded to all my questions promptly and courteously. The car was ready the day after it arrived at the dealership, and the on-site experience was fast and smooth -- I was all done in about an hour. The finance dept was similarly straightforward and easy to work with, with just one small mention of an extended warranty (easily declined), and nothing underhanded. I will definitely be buying my next BMW from Adam and Peter Pan.

He
Review №3

Just bought my first BMW and probably will not be my last. The amazing above and beyond service with Henry Sipor made the process so easy. He really went above and beyond for me and all I had to do was show up to sign. He really went to bat for me with financing and had all my docs ready to go. He was not pushy and was extremely knowledgeable every step of the way. He was very honest and straightforward which made me feel 100x more comfortable. I would highly recommend him any time and I wouldnt want to deal with anyone else ever in future. Everyone at Peter Pan was very accommodating and helpful. Thank you so much Henry and Peter Pan, it really was the perfect experience! Id give 10 stars if I could!

Su
Review №4

Fantastic experience EVERY time; Henry Sipor just keeps getting better and better. Every part of the buying experience; from finding the perfect ride with limited inventory to purchasing in a FLASH; exceptional. I LOVE my new X3 and he made it an absolute JOY to drive off the lot. Thank you!!

An
Review №5

If you want to buy or lease BMW in the Bay Area, Peter Pan is the place to go! I had a wonderful experience leasing my 2021 330i. Working with Henry was a pleasure! I actually came in thinking I’d get a different model but after test driving both, I made the choice and Henry made the deal super easy. He listened very carefully to my top priorities in a car and how much I wanted to invest, and as a result I got everything I wanted and more! Not to mention that this experience was fast, and time is very valuable in my book. I love my new BMW. ❤️ Thank you, Henry!

Ri
Review №6

We were treated like we were appreciated by the entire team at the dealership. They really do want to have a long relationship with their customers. I feel we were given fair pricing and honest answers to all of our questions, never felt like we were being sold, but rather accommodated in our effort to secure a car. The finance team was calm, friendly and casual rather than aggressively trying to up-sell. Good use of technology at the dealership also shows in the finance process with all paperwork delivered on a thumb drive, which makes is much more sense, and now has been loaded into one of my cloud accounts and not stuck in a drawer taking up room. I would highly recommend the dealership and Yev as the sales person with who to do business.

Bo
Review №7

Adam Locke was, once again, an incredible and outstanding partner in selecting and choosing the right car for me. With so many options, so many things to consider, he made the entire process smooth, clear, transparent, friendly, responsive, from start to end. This second X3 SUV was my automatic choice because working with him made the usual complicated and daunting car shopping experience as easy as I can ever imagine it being. If you are even considering a BMW, talking to Adam would be worth the effort. Everyone at Peter Pan was helpful, too. There was nothing uncomfortable or unsettling about any step along the way. Thank you. Thank you, Adam!

Jo
Review №8

Though I researched a lot, On my way to another dealer, I called Peter Pan and spoke to Henry. He provided a quick overview and informed me of the current inventory and the specials. We stopped by an test drove the vehicle. The hospitality and the shopping experience was awesome. Definitely will consider this dealership for future needs.

Ni
Review №9

Ivy Wong is super helpful and so nice. She provided the most professional advice and very efficient. Best experience ever! Highly recommanded !

Om
Review №10

Eugene Masalitin really makes your experience at Peter Pan a unique one. He finds you the car you are looking for and always delivers on-time and his team is so helpful in making you familiar with your new lease as they processing the old lease. My family, friends and I have been working with Eugene for over 12 years and at least 12 leases. Thanks to Eugene’s due diligence, my new lease of a 2021 530i last week is perhaps the most awesome 530i that I have had the pleasure of driving with the latest state of the technology options and craftsmanship. Thanks Eugene and the PeterPan team

D
Review №11

I had a very positive experience at Peter Pan BMW. Adam Locke was very resourceful in locating the exact car that I had hoped to find. Discussions over pricing and features were efficient and hassle free. The red bow when I picked up my car was a nice touch too!

Ma
Review №12

We visited a lot of other dealerships before deciding on our X3 and one of the reasons we chose our car was because Peter G was knowledgeable and attentive, not pushy. Highly recommend going to him the next buy you are looking for a car.

Ye
Review №13

My experience shopping for a new car at Peter Pan BMW has been terrific. Ivy initially assisted me over text and helped me with the test drive while Adam Locke helped me sign the deal. I was in and out of the dealership with the new car in under 3 hours!!! Both Ivy & Adam were very transparent about pricing upfront and helped finalize the deal very quickly. There were no gimmicks or ‘let me see what my manager can do for you’ tricks during negotiation and this made the entire buying experience hassle free. The finance manager was a pleasure to work with and wasn’t too pushy about warranty or other add on packages (stark contrast to what I have experienced in other BMW dealerships in the Bay Area). Peter Pan BMW also seemed to have better range of inventory in terms of interior color options and varying levels of equipment for most models. I would 100% recommend this dealership for anyone looking to buy a BMW!

Da
Review №14

Peter Pan is a fantastic dealership ... Henry Sipor is the salesperson that has helped us with many vehicle purchases ... always knowledgeable - friendly - super helpful ... Henry is NOT pushy but helpful in understanding what his customers needs are and follows thru ... please keep up the good work !!

Ab
Review №15

Great experience from start to finish! Our sales person, Henry, was extremely knowledgable, understanding, and easy to work with. He was able to address all our questions and concerns and made the process so easy. We also appreciated the time their finance team took to walk us through every detail, even though it was pretty late in the evening on Saturday! We did not feel rushed at all. Thank you Peter Pan Team. You have earned yourselves a client for life. :)

Vl
Review №16

This place is amazing! I am starting the endeavor of car purchasing from the moment I call EUGENE MASALITIN. By the time we arrive to the dealership from San Jose, all the papers are ready, the cars are ready to drive, People are lined up for checking the lease return. I have done it with EUGENE MASALITIN at least 3 times and the car leasing experience never been so easy and enjoyable. If you want to lease a BMW EUGENE MASALITIN @ Peter Pan is your best choice.Thank you Eugene for your continuous help and support.

Dm
Review №17

Outstanding service! I was able to choose my new BMW over the phone, lease and pick it up, all in 30 minutes. Special thanks to Eugene Masalitin who did an outstanding job of sales and customer service. In my 25+ years of being a BMW customer, this is the best service I have experienced!

丁佳
Review №18

Ivy wong is the best advisor that I had worked with. She is nice and professional. The overall experience is good and I am satisfied with my new car. Big thanks to Ivy.

Fr
Review №19

Poor practice to raise prices on vehicles in this climate. Not a good way to keep loyal long term customers

Eu
Review №20

Ive been a client of Peter Pan BMW for more than a decade now and keep recommending them to family and friends. Eugene Masalitin has been my go to person as his responsiveness, knowledge, attention to detail, and great attitude keep me coming back.I have recently leased an X4 from Peter Pan, and as always, the experience was great. Eugene found me exactly what I was looking for within my budget, and I was in and out within couple of hours.I couldnt recommend Peter Pan BMW enough.

Po
Review №21

Great experience at Peter Pan BMW, San Mateo. Yev and Shakeeb were very helpful, cordial and allowed me go through the motions of buying a new vehicle at my own pace. I would recommend to others if one is looking for or has interest in their stock.

la
Review №22

Quick and hassle free. We agreed to all terms on the phone, and just came in to inspect car and sign paperwork. No hassle, not obnoxious dealership like others Ive experienced before. Would buy another BMW from them again.

Er
Review №23

Terrific experience buying a CPO i3. Raj, our salesman, was friendly, and professional, and he knew what he was talking about—unlike folks we met at one or two other dealerships.The car itself was as close to brand-new as I could have imagined—the folks at Peter Pan did a great job of detailing it.

Ja
Review №24

Wife and I enjoyed the process of buying our first BMW because of the dealer, Ivy Wong, who helped us during this process. We contacted many dealers but all of them did not share their best prices for us (everyone around me hates to go through this kind of negotiation with dealers) but make us tired by collecting information from us; however, Ivy is very active and motivated for helping her potential customers like us and provided the best price that she was able to offer immediately right when we contacted the PeterPan BMW. Since we needed a new car ASAP, her fast reply with the enough information was very helpful for us to make a quick decision (less than a week!). Interestingly, all the other BMW dealers contacted us several days later after we bought this car through Ivy. Ivy deserved to have a credit from this contract. We are definitely happy to recommend her to our friends who are interested in buying a BMW. Although we didnt even know Ivy when contacting the PeterPan, we believe that our Lord, Jesus, prepared her for this contract for us. Thanks to JESUS!

Ar
Review №25

I leased two cars from Peter Pan BMW and about to lease the third one - this dealership is great! I always work with Eugene Masalitin - he is very knowledgeable, effective, and very pleasant to work with. Eugene always manages to find a car with exact packages I need and provides very competitive pricing. Its the best experience I had at dealerships.Thank you, Eugene, for your continuous help over the years!

br
Review №26

On Tuesday, I bought this beautiful car! It’s a 2021 BMW 330i. Let me just say this experience was amazing! The salesman was super friendly and super helpful. He’s patient, respectful, kind, and the perfect person to go to if you need a new car! He will honestly take the time out of his day to make sure you are satisfied! He helped me pick the perfect car for me! It’s the perfect model, color, interior, and so much more! If it wasn’t for his help, I would have never been able to pick my dream car! When we went to finance, the guy was also super amazing! He was funny and light-hearted. He made the long process fun! Overall, I would rate this experience a 1000/10 if I could. I will definitely be back in the future!

Yu
Review №27

I have been a customer of Peter Pan BMW for almost ten years and have purchased/leased three cars. This is primarily due to the excellent customer service skills of Eugene Masalitin. Eugene is customer centric, and provides a great purchasing experience. He is also in touch and assists with any service issues and goes out of his way to take care of his customers. Many companies don’t understand customers for life, thanks to Eugene, I would recommend Peter Pan BMW

Ta
Review №28

Their reviews really speak for themselves. Excellent dealership. Even better employees! Henry is the absolute best. He helped me buy my car and made sure everything was perfect- above and beyond. Super great person, trustworthy and very responsive. He set everything up for me quickly and easily. The gentleman who detailed my car was exceptional as well. Thank you for helping me get my perfect car!!!

Re
Review №29

Me and my husband Steve are Eugenes customer for the last 9 years. All these years we were very comfortable with Eugenes advises and assistance. Upon each lease expiration were always willing to lease another car with him. Were very comfortable with deals that Eugene has been able to find for us and would recommend his service to anybody whos looking for the luxury car for pretty affordable price.

Jo
Review №30

Really thank Henry for being so professional and knowledgeable. The experience was great and will consider this dealership again -

Se
Review №31

I purchased 3 cars with Peter Pan BMW, through Eugene Masalitin and the experience couldnt have been better. Eugene is always on top of his game by knowing the product and the inventory he sells! Great deal all around with almost no waiting time. One stop BMW shopping experience for me for years to come! Highly recommended!

Pa
Review №32

My experience with Peter Pan BMW was great! This weekend I came in to check out a couple of cars they had as it was time for an upgrade and Henry was extremely helpful and made this process a breeze. He approached us and was very courteous and informative. I ended up test driving two vehicles, which never once felt like a hassle or as if we were being rushed. I was very happy with the customer service I received and felt as thought I had a friend assisting me with the process. Not once did I feel like I was being rushed into making any kind of decision. The next day I came in to lock in the deal and it was such a smooth process. Henry took his time and went through the numbers and paperwork with me. Shortly after, I finished up with the finances department and before you know it, I was driving off the lot with my new car that had just been detailed and buffed in under two hours. This is by far the best experience Ive had at a dealer and I will definitely be returning to this location if ever in need.

Yo
Review №33

Had a really great experience with Youbert and Gary in making a purchase.Came by close to closing one day just to see inventory on the lot and still Gary was super friendly and helpful with my questions.Came by again shortly to test drive and ended up making a purchase with Youbert who helped make the process very enjoyable and pleasant!

Su
Review №34

It was great experience working with Eugene Masalitin when I lease my 440I. The car I was looking for was not available in San Mateo Peter Pan lot. However Eugene find the car in another place as per my specification and brought it to San Mateo Peter Pan. He kept me informed during the process and when this car would be delivered to me. He is very knowledgeable on BMW cars and I highly recommend him. Thanks Eugene for all your help.

Ry
Review №35

Henry Sipor really gave us a great experience. Very knowledgeable, polite and really a nice guy. He is also straightforward on what deals he can give you without a runaround. He is very courteous and have a great/best customer service. Thank you for the great service!

Al
Review №36

Eugene Masalitin helped us with the purchase of three of our cars. He’s very straight to the point, no wasting time approach salesperson. Great price, prompt response, clear communication. As long and tedious car buying process can be, he made it very smooth and least time-consuming as possible. Couldn’t be happier.

Kw
Review №37

Ivy Wong has been working with me for over 10 years, and she’s proven herself to be the most efficient and honest salesperson I’ve dealt with. She has consistently worked out any issues I’ve had promptly and is genuinely warm and caring.

Ke
Review №38

We love ivy!!! My first new car

ma
Review №39

We just recently leased our second BMW X5 from Peter Pan motors in San Mateo. It was also our second time working with Peter Galanakis. He is great to work with. We ordered our car with the specifications we wanted. He delivered. There were no surprises. He guided us throughout the process and answered all of our many questions. Yuri gave us a thorough tutoring of our cars capabilities — a lot had changed in three years. If you’re looking to buy or lease any BMW then you must see Peter and Yuri. They delivered and we couldn’t be happier. Thank You.

Sa
Review №40

Recently renewed my lease with Eugene Masalitin. He got me a great deal on the 2021 BMW M340i. The process was super easy and simple. He was great at communicating and made everything easy. Definitely coming back again and making this my primary BMW dealership.

No
Review №41

I bought my first BMW yesterday with the expert help of Henry Sipor, who was great to work with. The process was a pleasure from beginning to end. My 2018 BMW x1 is just what I wanted. Also, big thanks to the genius Yuri who gave a great explanation of all things BMW.

Br
Review №42

I have leased two cars from Peter Pan BMW and the experience has been fantastic. Eugene Masalitin is a charismatic professional and will go above and beyond to make sure you have the best experience possible. 10/10 would recommend!

Ry
Review №43

Peter Galanakis was a huge help to get me the car I needed, quick and easy. With help from Yuri, an on site specialist, I was able to get the exact car I wanted and they both went out of their way to make sure I was taken care of. Great guys and I would recommend stopping by!

El
Review №44

Upon several friends recommendations, I have visited Peter Pen BMW at San MateoFor years, my friends been leasing and buying cars from the team ofEugene Masalitin and Yuri ZingerI was extremely pleased with the service that Eugene and Yuri performedAll my needs were addressed. All the questions answered.Great pricing. No BS. Correct lead times. Highly recommend

Te
Review №45

Owning a BMW has always been on my bucket list, but I thought I could never afford one on my meager teacher’s salary. Enter Eugene Masalitin, a BMW dream maker. I couldn’t believe he found me a shiny white convertible with stunning red, leather seats and a soft black convertible top. Perfect choice for a 68 year old (young) lady!! Through every step of the purchasing process, Eugene was there with his expertise and knowledge. I couldn’t ask for a friendlier, more helpful sales professional. At last, my dream of having a BMW was fulfilled. Visit Peter Pan BMW and ask for Eugene Masalitin. You won’t be disappointed.

Pr
Review №46

Our journey with Peter-Pan BMW started with contacting Adam Locke about our car needs and budget. From the get-go Adam was direct and honest. He helped us find a great BMW at a fantastic price. He understood our needs and during his day-off, asked his colleague - Khalil to show us the vehicle so that we don’t lose a good deal. The best thing about Adam was that no matter how much we haggled, no matter how many questions we asked, he addressed everything in a calm and patient manner. The entire process from buying the car to after-sales experience (its been more than 4 weeks now) has been nothing short of pleasant. We highly recommend Peter-Pan BMW and especially commend Adam for providing professional service. A big shout-out to Khalil as well who offered the test-drive and made us extremely comfortable with the vehicle - it only says that Peter-Pan BMW is a special dealership with awesome service.

Ru
Review №47

I had the most amazing car buying experience with Henry Sipor at Peter Pan BMW in San Mateo. When I first walked in, I wasnt even sure if I was going to buy a car from there on that day. But after a brief chat with Henry not only he helped me find the perfect car that fit all my parameters, but also he went above and beyond to help me get the best deal and best overall value I wouldnt find anywhere. Trust me I had been looking and observing the market for weeks prior.Like most people, I always dreaded to spend my entire day buying a car from a large dealership and deal with a lot of haggling and arm-wrestling with the sales team, managers, etc. However, every aspect my interaction with Henry was on point and centered around my needs, my budget and ideal payment terms. He made sure every single question I raised was taken care of to my full-satisfaction. He absolutely good at what he does. He engaged the right parties to help me and his entire team offered my the best customer service one can possibly expect from a premium auto dealership.In addition to his professionalism, Henry is such an intelligent and interesting man, not only I enjoyed his effortless handling of my car buying experience in a matter of a couple of hours, but also thoroughly enjoyed to chat with him about his background, knowledge, wisdom and utterly positive outlook at life. Its been several days, since I purchased the car, but I am still on the clouds enjoying my car and positive experience I had with wonderful Henry Sipor. If you are in the market for new or used BMW cars, do yourself a favor and go see Henry. Hell make sure you leave Peter Pan BMW as a happy new owner of another ultimate driving machine! :)

Ti
Review №48

Recently I had the wonderful opportunity to purchase a BMW X3. Before going to Peter Pan we had explored other dealers and BMW dealers in the area and our experiences left us discouraged thinking that my expectations in a car were not possible. The purchase of my dream car would not have been possible with out the hard work of their service provider Henry.Henry worked hard for two days to make this incredible purchase happen. While working with him I felt as though he was working in the best of his customer, really taking into account what I was looking for in a car. He also had the car detailed and waxed before driving it off of the lot.I couldnt be more thankful to Peter Pan BMW and Henry! I love my car! If you are in the market for a new car I would highly recommend this dealership and if you can ask for Henry.

Ke
Review №49

Roberto deserves a raise! I would never have considered going to a dealership for maintenance, except for the crazy bad implementation that BMW has of its Active Cruise Control and driver assists. So I stop in at Peter Pan. I was lucky to get Roberto!Roberto was thorough, quick, and substantially added value to my day (and to my car). I prefer independent shops, but after working with Roberto, I will actually be going back to him in particular for future maintenance needs.Give that man a raise because he just brought in a repeat customer!

Lu
Review №50

The customer service was thoughtful, sensitive. It has been my best experience buying a BMW. This is my third BMW. By far, this is the best experience I have had at a dealership. In fact, when I left Peter Pan, I wasn’t even tired. Smooth. Thoughtful. I felt well treated. Thank you. And, a special Thank You to Khalil.

So
Review №51

This is my second experience with Henry and I can’t express enough how happy I am with Peter Pan San Mateo and their awesome staff! I’m so appreciative for all their efforts and some good laughs as well! Thanks!

Ch
Review №52

Best. Experience. Ever. Youbert Alkhato was the most professional, nicest and thorough salesman Ive ever had (and Ive leased or bought at least 10 cars). I ordered my new X5 and Youbert went through every item in detail making sure I got exactly what I wanted. He followed up every few weeks to update me on the progress. He is patient, funny and a top notch salesman and person all the way around. It was a pleasure working with him. I might have leased the same old brand I was previously driving if not for Youbert. He found a car to drive even when there werent any! I highly recommend PP BMW if you are looking for one and even if you arent - Youbert will convince you to consider one!A hearty shout out to Yuri Zinger, PPs BMW Genius. These cars are all getting a bit heavy on the technology side but Yuri was able to patiently explain everything I needed to know and was great in getting me on the road comfortably and happily with my new car. He really is incredibly knowledgable about these cars so dont hesitate to hook up with him after getting your next BMW!And, on a side note, I went to the service/parts department today to pick up an accessory and everyone there was very nice and efficient! The waiting area is really clean and well appointed. Another factor in considering your next car!

En
Review №53

It was a great experience working with Eugene Masalitin. The exact specs of the car I was looking for was not in stock at the Peter Pan location. However, Eugene was able to locate one at a another dealer and was able to get the car for me.I highly recommend Eugene.

Fu
Review №54

Very good seller! Highly recommend.Patient in my questions and provide me a good offer

D
Review №55

From the moment I spoke to Henry, he was courteous. I knew what I wanted and he knew I was serious and he got it done. Love my white bmw x6 with red interior (m package). Thank you Henry!!

DA
Review №56

I have been a BMW customer for a long time. My last five cars have been BMWs. Peter Pan BMW went above and beyond by getting me into the car of my dreams. In particular, Kam Pourhadi - salesman - was amazing. He knew the car I wanted and took excellent care of me. All in all an exceptional experience, and I highly recommend Peter Pan BMW.

Se
Review №57

I spent quite some time going around different BMW dealerships looking for someone who can help me order specific configuration of my M550i. I can say I wasted couple of months before I got referred to Eugene Masalitin by one of my friends. This is when everything started to make real progress. As soon as my car arrived, he called me right away. Next day, going through with sale was very smooth, professional and to the point. I knew exactly what I wanted and that I got.

Vi
Review №58

Eugene Masalitin was very helpful and professional. He was able to locate the car I want in Arizona, and have it delivered on time. The whole purchase experience was smooth and easy, highly recommended Eugene. Thank you!

Sh
Review №59

Kam Pourhadi went above and beyond to help me get my first car . He was extremely knowledgeable every step of the way and made the process super easy for me. I highly recommend him. Everyone at Peter Pan was very accommodating and helpful. Thank you so much Kam and Peter Pan!

Mi
Review №60

Henry was great to work with and we ended up getting the exact vehicle we wanted.

Ju
Review №61

The pricing is reasonable, and does not penalize custom order. There is no ambiguity or bait and switch practice. Everything was clearly put in writing. The process of ordering and delivery was smooth and efficient. It was a pleasant experience.

da
Review №62

I had a great experience leasing my last two cars from Eugene Masalitin at Peter Pan BMW. He took care of me with very good rate without the need for long negotiations. He was friendly and helpful with which options to go for (I ordered my car) and my previous car return was a breeze.

Al
Review №63

Best car shopping experience ever. Eugene Masalitin found exactly what I was looking for. Awesome car, quick and smooth transaction. Highly recommend Peter Pan BMW.

Bi
Review №64

Great experience buying my 5th car. Khalil is a wonderful sales guy and he understands my auto needs very well. He is very astute in coming up with a payment structure that works with my requirements. The experience with finance team is very smooth.

Ju
Review №65

I recently bought a new BMW, and I had a great experience working with Eugene Masalitsin. He was very thorough with the details and got me a awesome deal! I love my new X5!

Er
Review №66

Could not be happier with the attention and detail for choosing and purchasing my car. Eugene was very helpful and very knowledgeable with his product. Thanks Peter Pan BMW!!

St
Review №67

Henry Sipor was an excellent salesman who found the car I wanted and at the right price. This was the third lease car that I have gotten from Peter Pan all through Henry. I highly recommend this team to meet your automotive needs!

Do
Review №68

Yuri Zinger, BMW Genius, completely lived up to his job description. He knew the answers to all our questions and demonstrated other features we weren’t aware of. He and Adam Locke in sales were both a pleasure to work with at Peter Pan BMW.

An
Review №69

I began working with Adam, who was great! On the day I was ready to purchase a specific CPO vehicle before it was gone, I found out Adam was off. But Adam reached out to me and put me into the capable hands of Kam, another great person, who went above and beyond to help me finalize everything that night. Lastly, Shaq in the Finance Department was very pleasant and proficient. He made the process easy and painless. Thank You All!

Se
Review №70

I had an amazing expirience working with Eugene Masalitin for several years.He helped me to find my first BMW in Germany and I purchased my second BMW X3 after.Every time when I need any regular service Eugene was on the top of it.He is very organized and saving a lot of my time by taking care about my cars.I would highly recommended him for everybody who wants to know what does mean a perfect service.

Co
Review №71

Adam was great! He was responsive, attentive, and kind. He was patient with me through the entire process, as this was my first time purchasing/financing a car.

An
Review №72

I recently purchased a BMW and I love it! I am greatful for it to Ivy Wong at Peter Pan BMW, San Mateo. She is great, customer oriented, very helpful and made this a wonderful experience!

Li
Review №73

I have to say the moment I stepped into the showroom, Victor Hung, the sales manager was very welcoming. Due to the current situation with COVID all precautions were taken promptly. Victor was absolutely helpful and went through all the workings of the vehicle I leased. He was very truthful and the car I leased is all that I expected. Victor went out of his way to make sure that all was well with the car beforehand. He kept to his word, and I have to say he definitely knows his vehicles. I am very pleased with my experience at Peter Pan BMW, and would definitely not hesitate to use this company again and again for a vehicle in the future, or recommend to friends and family. The service I received exceeded my expectations. Thank you Victor Hung.

Ma
Review №74

I worked with Henry Sipor and it was the most streamlined, efficient experience I’ve had. He was extremely professional, easy to work with and made an experience that is usually long and painful fantastic. I highly recommend him and will be using him exclusively from now on. Thanks Henry and Peter Pan BMW!

Me
Review №75

My family just picked up their new BMW 330i from Henry at Petetpan.We always appreciate the great deals, fast and friendly service at Petetpan. Thank you Henry

Ki
Review №76

Youbert helped me to get the car exactly what I wanted and he tried his best to get everything settled within 3 days. I definitely recommend everyone visit the store if you are looking for a nice BMW

Ke
Review №77

My experience with Peter Pan was amazing. Not only were they responsive and polite, but they took person pride in making sure I knew every aspect of my deal and car. Youbert, followed up quickly and provided a great experience! I will definitely recommend them to anyone I know looking for a bmw.

Wh
Review №78

I flew from Texas to Cali to buy me a 340i M Sport Estoril Blue. The guys greeted me well and were very nice!! Ask for Mr Rebozzi! Had a great experience buying my BMW and recomend this place. The car was washed, vacuumed and detailed when I got it. Love California and be safe!!

Pe
Review №79

Great service, have bought several vehicles over the years. Wouldn’t hesitate to do business with them again.

An
Review №80

Khalil Manneh is awesome. Super friendly, helpful, and responsive. I worked with 10+ dealers across the Bay Area (BMW, Porsche, Benz, Audi, Volvo, Tesla). Peter Pan and Khalil were the most courteous. There was no pretense, they worked within the constraints we gave them, were patient, and helpful. Id buy or lease again without hesitation with Khalil, Adam Locke, and Peter Pan.

Eu
Review №81

Eugene M. has been helping me lease BMWs since 2013. He always gets me the best deal by far. This time I was ready to lease a car that I wasnt In-Love with but my lease was expiring....Eugene M worked with me until he made the numbers work to get the car I really loved! This is why Ive been driving to San Mateo to buy BMWs since 2013.

Se
Review №82

Andy at Peter Pan BMW was great to work with. He had the car prepared for us to test drive when we arrived. When we decided to buy he quickly completed the financing app while sending the car to be detailed out. Almost all documents were able to be signed electronically and we received a flash drive with all documents instead of a whole bunch of papers. Great experience buying from Peter Pan BMW.

Ru
Review №83

Great place to buy a BMW. Adam Locke helped me with my order in August and I picked up the car at the end of November. It couldnt have been an easier process. He even dropped the car off at my work. I also like how they offered me a great deal without too much back and forth, that was truly appreciated. Love the car too!

Ah
Review №84

Ask for Eugene Masalitin, ive worked with him for the past 6 years and hes helped make my car purchases seamless and helps guide me honestly through any questions i have. Really great experience working with him and ive referred him to many of my friends and family. Great having a person like Eugene that you can trust when buying/leasing a car.

Sa
Review №85

My dad and I went to go test drive a Beamer we saw on car gurus and were immediately greeted by a friendly staff. My dad later ended up buying his first ever BMW and for a great price as well. The staff couldn’t be any more helpful and friendly. It was refreshing to see especially in these strange times.

Hy
Review №86

I had a great experience at Peter Pan BMW. Javed was friendly and very helpful.

Ha
Review №87

First of all Id like to give a negative 1 star review but the lowest is a 1 star. I first called and asked if the car I wanted was available, Henry said yes come on by. My wife and I arrived at Peter pan looking at one of their pre owned vehicles. He gave us the key to test drive. We loved the car, we came back and Henry said sorry we sold the car, the car is sold. WHILE I WAS TEST DRIVING THE CAR HE SOLD IT TO ANOTHER CUSTOMER! UNBELIEVABLE! DONT TRUST THESE GUYS!!! . Such a waste of our day and time.

go
Review №88

When, I returned my BMW X2, they have charged $2100 for return fee out of which was for $750 for engine Oil Change stating the engine light is on . As per the lease agreement, all maintenance is suppose to me zero cost to me. Engine light, dents etc which they charged me was not there at all .When I returned the vehicle, they never gave me any paperwork for potential charges or issues. All that I got is my mileage after two days . Called and emailed the dealership and Financial services both were directing me to each other . This was two years lease and that to an year old Vehicle. Out the 24000 miles, I did put only 14000 miles and end up paying 1/4 of my total lease value .

An
Review №89

Wonderful experience here; sales and finance team did not pressure me. Allowed me to make my own decision and were very helpful.

Ka
Review №90

We live in Monterey and received a fabulous online offer for the car we were looking for, so we made the two hour drive. J made the drive worth every minute by simplifying the purchase and staying late to complete the sale so we wouldn’t have to drive back another day. So many cars to choose from, screaming good deals, and relaxed and respectful sales professionals. The best car purchasing experience ever!

Lo
Review №91

I worked with Yev, and he has absolutely amazing! Super knowledgeable and quick on his feet. He made the whole experience super seamless. I will definitely be coming back!

Fa
Review №92

Just got my 2021 BMW X3 from them. My sales person Henry Sipor was very professional and easy to communicate to. Amazing experience. Thank You Henry.

Aa
Review №93

I had a wonderful experience buying my first bmw. Adam Locke made finding the right car super easy and he is very knowledgeable. If you want a bmw, I strongly recommend going to Peter Pan bmw and working with Adam! I love my car!

ro
Review №94

Eugene Masalitin at Peter Pan BMW set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Eugene Masalitin was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Ask for Eugene Masalitin, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thanks again for the great help!

Ro
Review №95

I was helped by Henry and it was a great experience! He was so helpful and accommodating and helped me buy my first car!

Om
Review №96

Shoutout to Peter Pan BMW. I loved my experience here and the process was quick. I went for a certified preowned 2017 BMW X3. This was my first car purchase and I never could have dreamed that I would be able to afford a BMW at such an incredible value. the Internet Sales Manager is Doug Miller. He is a very professional individual and puts great attention to detail on the quality of the car and care for his customers. There was great inspection done, providing new equipment and fine detailing to prepare the car. The sales and finance people are not pushy at all. They are good humans who hold high integrity and professionalism for the brand and their customers. I hope my X3 will last me many years and I look forward to working with Doug and his team one day in the future again.

Sa
Review №97

Henry was the best car sales person I have ever experienced. I have 20 years experience in the financial industry and am a tough customer. Henry exceeded my expectations. We will definitely be back for our next vehicle!!

Gu
Review №98

I had a very good car shopping experience at the Peter Pan BMW last Sunday. The sales manager Javed Ahmadzai was very helpful in finding the car that I wanted at a good price.

La
Review №99

We had a nice experience working with Raj. We appreciated his ability to listen to our needs, assistance with multiple test drives, and training on the new car features.

Ry
Review №100

Henry Sipor is the man. He is the salesperson that helped us pick an amazing car. He was very attentive and patient throughout the entire process. Highly recommend asking for his assistance if you plan to purchase a vehicle here.Best,Ryan

Information
100 Comments
Rating
  • Address:2695 S El Camino Real, San Mateo, CA 94403, United States
  • Site:http://peterpanbmw.com/
  • Phone:+1 650-642-2538
Categories
  • Car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Oil change:Yes
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