1. Classic bait and switch, cancel our order AFTER we got there for pick up(paid up front and asked to come in for pickup), claim wrong price.2. arrogant and rude, DID NOT HONOR their own mistake.3. Raised voice on us and threatened to call police only because we ask why you cancel our order after we paid and drive 40 min to store for pick up.And this is from the store manager Dino Binns, he could have called before to cancel, instead, after everything is confirmed and PAID, we drive 40 min to store to pick up, he is extreme short tempered, impatience, and canceling our order IN OUR FACE and ask us to leave.he said its his employees mistake not his, and im not responsible for my guys you should talk to the guy who sold you this i have no responsibility to check before hand i dont have to call you ( to inform the mistakebut apparently, you shut your customer down in their face, with some apparently wild west mannerwe have the recording of the conversation, wanna hear?

Excellent service from knowledgeable and helpful gentlemen. Ask for Rabbie or Dino; great guys. Theyll work their magic in order to give you spectacular prices and deals.

I went to two large retailers for a combined 3 hours looking for a new LED TV. I received minimal service at those other stores and all the TVs I was interested in were out of stock. I went to Video Only and Dino gave me more information in 30 seconds than I received in 3 hours at those other stores. In addition, they actually had inventory of TVs. Same yourself some time and head over to video only to get the information and service you’re looking for.

Lived in San Mateo my whole life and made the mistake of not giving these guys a chance. But recently decided to stop by and shop for a tv man am I glad I did, thier prices are unbeatable! Dino is the man! he took the time to show me around and explain what the pros and cons of all the tvs were and not try to sell me on the most expensive tv! Ended up with a TV me and family can enjoy for a long time. Also if you purchase a TV from them they will give you a killer deal on a sound bar! Dont hesitate give video only a chance and ask for Dino!

Had a great experience at Video Only, San Mateo. Robbie approached us and he did not try to sell us something we did want but actually listened to what we wanted. He knows his flat screen televisions and gave us options from which we chose our 55 baby.It was cheaper at V. O. than at Target or Best Buy plus we had a knowledgeable salesperson. Shop around other places but see how Video Only beats them in price with a great customer service experience.

My go to spot for TVs. Best deals around. Youll definitely be sorry if you dont go here

Fast helpful staff to buy a new TV that didnt heat up the apt. Plus they are a e-waste site so I was able to drop the old one off!

Great service! Great selection! Price are very good. But you can get a much better selection here than at a box store. You will be surprised just how many options a 75inch Samsung has available.

Better prices than Best Buy and Costco. No overhead like the big box store. The tv wall mount was $100 cheaper than big box store. 55” Oled was $50 cheaper than BB. Robbie will treat you right.Go see Robbie.

They play normal movies not some demo clips like Home Depot, so its easy to compare different TVs.Also the person who helped us was very knowledgeable.

Helpful, knowledgeable staff and they matched a lower price from a big box store.

Honest and great prices. 30 day return is very reassuring. Very good customer service.

Great customer service and selection. A solid place to look if you are in the market for audio or video equipment for your home. Video only is far overlooked when people shop for A/V equipment. The standard is just to go to Best buy or other big box stores do yourself a favor and check out video only first.

Great experience buying Gold Star 65 inches Oled this Octoberwith good return policy and good price.No haggle is necessary and reasonable.

Best place to buy a TV. Dino is the best TV consultant Ive ever worked with!

See Reggie for a great deal on multiple items!He can get you a great deal on a package.Awesome prices with awesome service.Reggie is very knowledgeable too!Forget the big box stores. Go see Reggie at Video Only.Thanks Reggie!

Great service. The most knowledgeable staff you can find. Shop around and find the best price you think you can get then go there and they will beat it. Best place in Bay area to get your new TV.

Hello. First time on this. A shout out to my Brothers in Arms. My name is Rich Vivian. Im 68, Disabled Vet & going blind. I wanted my last TV big so I could see it. I went to Video Only. I bought all my TVs there. The man in charge. Remember this name Andy ted person I have ever met. I bought a 65 LG. He pointed out it hade a great sound-bar, & wireless back speakers. No mater what I did he never helped once. I called LG 19 times. Shipped back everything, didnt work. Even went bought the speakers at other store. Didnt work. I sent a letter to there credit co.4 pages. I bought all this on Jan 8. Just now got letter back. We find for the store. I owe all the % plus missed payments.5 months. They thought 68, disabled vet. He wont make waves. I went down at 10, with a huge sign Disabled Vet Going Blind cheated by Video Only. Andy called the cops on me. Bad for him, I was on the sidewalk. I told the cops thanks for there service. Can you grasp, A disabled vet getting arrested on Memorial day, WOW.I was at there front door at 10 to 12.30. Im going back next Sat. Same time, same place. Im ARMY all the branches are different, but we all charged the hill. All know the same thing you never stop. You either take you target or you die. Please all people, this could happen to your mom dad & if we dont stop this, you will get there when your old. If this is not all right with you, please help drop a 500 on then. Ill be back next Sat, but you dont have to wait. Andy is a cancer. You can go anytime, it will take a week for me to do it again. Can I call the marines, They are the ones that charge harder then any branch. The army was enough for me. I didnt need to go any higher, eating mud was fine.

My second TV purchase - Very friendly staff, great prices, and easy convenient shopping experience. Would definitely go back here again. Francesco is especially helpful.

Good service in person, however when one of their products was not in stock, they promised it would be in stock at a given date, that date came and went, and a few more days passed. When I called them on the original PROMISED date, the salesman was very rude and condescending to me. So I will say that the service is good in person however DO NOT rely on them to get in orders on time. Had we just ordered said product on Amazon, it would have arrived in about 24 hours instead of about a week. Would I buy from them again? Yes, IF the item was in stock and probably not from the same sales man who was quite rude over the phone, maybe he was having a bad day?

Excellent service and selection.

Here is what you do. Go to Video Only and take a photo of what you want, including the price tag. Then head over to Best Buy and get it there.I tried organizing a BIG purchase including multiple items with these clowns only to find out on the day of pick up, 4 days of emails later, than they never bothered to order anything and were out of stock.So I drove down to Best Buy, told them the story, and they- had everything in stock- matched the price- will give me a further discount if the TV goes on sale with the next 30 days, which it will because of Super Bowl.Best Buy for the WIN.

Went in to get some speakers for my home surround sound. Guy behind the desk completely ignored me while being on his phone. Looked at me, no greetings as I stared standing hinting and awaiting for help. Was the only customer in the store too. Was about to buy their entire system but due to the lack of customer service, Ill go somewhere else. Please make more efforts to acknowledge your customers. Had tons of questions. But the feeling of being ignored by staff, not cool!

This is the second time we have bought a TV here. (Previous was 10 years ago. ) We are consistently impressed with the staff knowledge, the selection and prices. They also price match to current sales.

Excellent prices for the products and helpful staff provided exceptional services.

Spoke with Dino over the phone about TVs, very nice guy. He couldnt tell me their prices over the phone, but guaranteed they were lower than other main stores out there. I stopped in the following day and Francisco helped me out. I told him what TVs I was interested in and he pointed out where they were and gave me the run down on specs to better inform me and provided a demonstration to narrow down my choices. Francisco gave me a great deal on QLED tv, I walked in looking for 55 and walked out with a 65 because the pricing was very reasonable to me. Their service and knowledge is great.I always recommend this store or their San Rafael store to everyone looking for a Tv or sound system. Ive purchased all my TVs (4x) from here, and they have always had the lowest pricing. All of our TVs are still running without any issues or complaints.

Great service, knowledgeable staff, excellent prices. Will definitely return for future purchases.

Best place to buy good quality TVs, electronics, Reggie is excellent knowledgeable great customer service.Great prices!

Wide selection of the latest flat screen tvs and other electronics at super affordable prices and they price match. Ask for Francisco hes very knowledgeable and an awesome person and made my experience a great one.

The Sall Kay was very good and very nice.

DOUG was very knowledgeable and helpfully. Pricing is similar to on-line marketers... but we got service and education too!

The people are knowledgeable, helpful, kind, cute senses of humor. I wouldnt buy my electronics anywhere else.

Excellent service, better pricing than Costco, etc.I liked that I was able to discuss pros/cons with someone who understood what I was talking about, thoroughly knew the product, and was able to explain what I didnt understand . Ill go back! Ask for Doug Pauley

Love this place, have bought multiple TVs from here over the years!

Simple no frills store with great prices and a vast selection of TVs and audio equipment.

Local electronics store. Friendly sales professionals

I gotta 55 L G and felt good about it thanks Doug!!#Cant wait for Bowl games#go Dubs

For a great deal, see Reggie!Not only a great deal, great service too!

These guys are experts here. They can give you much better advice than most electronics stores.

Went there for a video to 1/4 head jack and NO. VIDEO ONLY Means video only tv stuff .Very nice though very friendly

I purchased 2 lg led tvs a 47 and a 37, the staff is really friendly and willing to help an educate, I recomend anyone thats looking for a new tv, I will be stopping soon to see if the LG B6 is still available, keep it up guys.

Great deals on tvs and excellent sales services

Great price. No pressure salesman.

Good guys with competitive prices

Great Place to Buy A TV!!! Low Prices!!!! Ask for Reggie!!!! Lol

Best deals ever

Great deals

Good