I recently moved and this is my first visit to this location. I planned on getting some custom framing ordered as I have done in a previous location. The people who work in the framing department are usually skilled and are very helpful in giving suggestions. The guy helping me today was absolutely horrible. I felt like I was taking up his valuable time and showed me nothing! I had to ask to see a few matting options and he brought out a huge stack for me to go through and pointed to the frame walls to choose something. I brought my pictures in and usually I would receive great ideas from the sales person; he couldn’t be less interested. I ended up buying a ready made frame to check the color at home, but I will not be returning to this frame department to get the project done.

Very Quite place to just roam around, but also some great fines too, I found Brown Crayola for Black Folk to use, this was the first for me.And I was so happy should of have bought two pks.No trip.

One thought comes to mind when entering Michaels: Endless opportunities for the creative artists we ALL are, even if slumbering in deep sleep for decades.The child in me comes back out, wether I go by myself or with my family. Something for everyone! And I mean Everyone!When the kids where younger we used to frequent Michaels on a twice a week basis, encouraged by our wonderful schools (Redwood Shores, and its great many Blue Ribbon awards schools, mine went to one of those.... :-) ) and their love for creativity!!!On one of such occasions, I managed to drag along my very busy husband. Reluctantly he entered mumbling something like : Im not going to buy anything,....and about an hour later, as the five of us exited, everyone of us carried a Michaels bag. Yes! Even the one(s) who werent going to buy a thing!Long story short: We love Michaels and you can find us there still quite often. One of my daughters is a second year Art student studying in Chicago. (Currently home...you know)Michaels has never deviated from the exceptional quality and its extensive variety of products.Friendly staff is always available to help you find what you are looking for!All thumbs up to all of you at Michaels in San Mateo!We will be back !!!!! Thank you!!!

Have been to this Michaels multiple times, and am always able to get what I’m looking for. Prices are reasonable/on par with what you would find online but definitely a huge win if you use coupons (download the app!!)They have great decor for every single holiday which are always on sale so you can go big without breaking your budget. Store is super empty on weekdays but can be crowded and have long waits on popular weekends.

Alejandra was amazing, great service. Daisy was very helpful too. Store was nice and clean, service with a smile.

Michaels was awesome. Best part was the staff. Lots of employees on the floor very willing to help. One fella cant remember his name was all about customer service...Cant wait to go back and right another review.

Its really nice and organized in this place. The staff are friendly and helpful. Not a lot of people and they offer curb side as well.

This is only about their Custom Framing department, but the staff is incredibly rude. I waited for 10 min before anyone helped me, and finally when someone arrived, they didnt know what to do since they werent trained in Framing. When this other employee asked the main framing person, he dismissed her and made it really awkward. The male employee kept talking down to the female employee. Finally, the manager came by to help since no one knows how to use the new UI, and after all the trouble the only thing I needed ( a mat) was going to be over $25. I kindly pointed out how I could have done this at home for less, and the other guy tried to tell me I was wrong. Really rude customer service. I feel bad for the women who tried to help me - she def deserves a shout out for being the only kind person in this facility.

Great selection, location, nice staff and lots of parking.

Its almost like candy land for me. What ever I need for my crafts I can find more items for additional future projects just by looking at the items available for future projects!!!

Not keeping up with supplies that you need . You buy there stuff and when you go back to refill a photo album or scrapbook they dont have the refills. 3

Patient staff, good selection, reasonable prices.

Fun store, clean, helpful employees

I inherited a couple of pieces of art and wanted to hang them as centerpiece in my living room. I brought the pieces to Michael’s where I met Jesse. I was so impressed with his professionalism and courteous manner. We talked for a while about frames and after we reached a decision, I felt quite confident to let Jesse use his talent and creativity to make my artwork stand out.When I returned to the store I was blown away by Jesse’s finished project. His vision of how to frame the artwork was amazing, I was speechless at how impressive his work is.Jesse is talented and I am always happy to recommend him to friends, family etc. Thank you again Jesse!

Great place for many crafts and hobbies, and great staff with great knowledge for what they sell.

Didnt have the frames in store it said it had in-store on their app. Other than that its a nice store.

Nice store with a lot of great art and craft supplies and projects.

The store has a great selection of craft products, but the layout is extremely confusing and maze like. It took a solid tenminutes to find where the embroidery floss was. Nevertheless, the atmosphere was pleasant.

Its the second time I shop here. They have a lot of stuff arts and crafts. Have found what Im looking for with a variety to choose from.

Excellent selection of craft,painting,stickers,home decor,basically everything you might need for the Holiday Season under one roof,customer service was very good,helpful associates that seem to know where everything is located. I even found a cute Hannukah Cup for my Jewish friend,I like how they have something for everyone,even found cute Kwanzaa decorations

Great variety! Who knows you may even find a new project..

Great art supplies for my wife and kids.

I must resist the urge to buy all of the things.

They seem to be out of product. Could be Covid related. Staff is helpful. Craft and hobby products are pretty much blah. Not high quality. Okay for quick themed holiday decorations or school related projects.

All your art and craft needs under one roof

Thank you staff members at Michaels for being courteous welcoming and on top of things in these times! Much appreciated

My experience was so bad at this store I was looking for crepe paper. I was asked the cashier what aisle I can find this product he say right at way we don’t have that and the he say let me ask to the manager and he say the manager said the don’t have that. But they do have the product at the store until now I don’t understand way they refuse to help me it was a very frustrating experience!!!I bought the crepe paper at the end.Store # 50512925 S El Camino Real San Mateo, CA 94403Manager name DavidI shop today 02/27/21 20:17pm

They had absolutely no one on the floor to help. I walked out.

They have everything that you can imagine there arts and crafts wise, and a plethora of supply of your item as well

My favorite store arts,crafts and baking what can be better 😊

I love Michaels, you can find everything that you need for crafting

Still not use to eating breakfast outside. Quick service.

You can find lot of decorations stuff and crayons for kids here for cheap prices

They have everything! So fun to shop in that store! Your mind runs wild with gift possibilities.

Great convenient michaels! It had what I needed! Bought the 5 drawer letterpress actually bought two for the price of one! Great offer and right now they are having a sale at michaels.

Great art work.

Love Michaels so much! They have everything you need to complete school projects to making slime or crafts. They have nice things to decorate for every season. I love this store and so does my daughter!

A lot of stuff here, but I wish they have more craft for kids at great quality, right now the choice is poor and things are very cheap.Great choice of beads however, and some good art material but prices are $$$.

Great Customer Service! Framing Service Here is great especially though this covid pandemic going on. The guys here try and seem to love there job.

Very nice cashiwr specialy i appriciate the box worker wich organized very nice

The aisles are wide & clean. All products were put away in their correct, labeled shelves. There was nothing on the floor. The staff were approachable, patient, and helpful. I was given coupons to use for my next time. This is a great store that has everything for the hobbyist and one-time customer.

My kids love this place - and I love the promotions they always have. Nowadays when kids are mostly home, this is a place to find ALL you need for arts and crafts. The have alot of painting items which is what we always go for

Very organized, lines were alittle slow at checkout but it is holidays and a pandemic to boot.

DIY projects are the best.

They clean after each customer at the counter, much appreciated!

Lots of empty shelves.

Tons of arts and crafts to keep ya busy. Also has decorations for all seasons for the home. I needed picture frames and they had a huge sale. I saved nearly $80 dollars on 14 frames.

Michaels is awesome! And Im not even into crafts. They have a bunch of other stuff for non crafty people, such as, baking supplies, kitchen accessories, etc. The best part though...the deals and coupons. Michaels has great deals and huge coupon offers. Like 50% off type of coupons. I always save a ton when I shop there. Basically, if 10 local stores all carry an item that I need to purchase, I will always go to Michaels first.

Classic Michaels with a big selection and fine prices. I took a print to be framed and the person who helped me was polite, and enthusiastic about doing a good job. At the writing of this review I havent seen the finished product yet...

This is my candy store!!! The staff is frie fly and helpful! Yes they can run out of stuff but you can get them online. If you are looking for holiday stuff go early. Lines are long during the weekends but it goes super fast they try to get as many people at the cash wrap.

Not the cleanest Michaels Ive encountered, but well-stocked

Very good service, the place wasnt totally clean but most craft stores arent. Was very pleased with my fast and easy service. The location was well organized and I was able to find what i needed in a timely manner.

Great Place. Great customer service.

Selection is pretty good. Had extra time and let the toddler explore at her own pace, it was an awesome outing.One star off for being seemingly always understaffed. Checking out is ok, but I never see any help in the aisles if I have a question / want to find something fast. I only go if I have the time to browse for what I need.

The line was quick and the cashier is very helpful

Pretty stocked with crafting essentials and then some. You can check out the availability of products online and they almost always have coupons that you can use. Only reason for 4 vs 5 stars is that it can be hard to find staff to help you out.

Fabric

Everything is organized! You can find everything here for your diy project

I do love Michaels, thats for sure. My local store is well stocked and fairly organized. My only wish is that everything wasnt covered in glitter.

Great variety, selection, and promotional values. Lots of ideas for inexpensive gifts.

Ok but it seams couldnt find what we wanted ! We r looking for a boxed set brodery or a sewing progect for my 18 year old daughter

The Michaels is well stocked most of the time and holds a wide variety of different craft materials. The staff are almost always nice though they dont always understand witch art supply youre looking for. Overall its really nice, just be warned during peak hours the line for the cashier can become absurdly long.

I love michaels! They usually always pretty helpful & I always find what Im looking for.

Yarn on sale. Store is getting ready for customers to prepare for holidays of any sort. Knitting,crocheting, jewlery making, card designing. Drop by and find what you need for creatively!!

The staff was helpful and store has enough inventory. Patty signed me on for additionalDiscounts.

So slow!! They have like 10 ppl working the floor and one person at the cash register.

Michaels is always one of those stores that you dont visit often. But every time you go, you are surprised at how essential it is. I can feel creativity following through me whilst browsing its isles. I love it!

No cool patches

Love this place.. Its got all the artsy stuff I want.. And small cute things that just make you happy.. :)

Love

Its more craft store that art store, but on occasion, I come across a good deal on sketchbooks, canvasses, or other art supplies. No complaints.

Love this huge Michaels💜

Always easy finding parking at this location which I love. Came to get the new products made by Cricut and they had a lot of them. Very organized and lots of choices in products. I love this Michaels location.

Although they dont always have my products in stock, the sales people are always willing to honor the lowest price when they do, and they DO help as much as they can. Just check online to make sure your product is in stock! It gives you the aisles to look at and everything, their line always goes pretty quick even though it seems long.

My wife loves this store! Just be careful with the coupons! They say you can use a 20% off with a 40% off but it wont work.

With the 40% coupon, it really beats Amazon price for most items.At this time if the year, the store is so beautifully decorated. It feels like winter wonderland.

Limited Staff needs some management direction.

The parking lot is on the small side, but I really like the selection here. Not sure how it compares to other Michaels branches in the bay area. I came here looking for red cellophane since Target didnt have any. Michaels came through; I was able to get an entire 30x25 roll for around $6. As with all Michaels stores you get a 40% off coupon with any purchase, to be used on your next return (usually a week or two from your current visit). So if you are able to space out your visits you can save a lot of money. Unfortunately I often just dont either have the time or the energy to make multiple trips. 🙃

So much more tolerable now that the crowds have gone home!

Halloween 🎃 is out now. Some stuff was on sale! No crowds.

Busy and a bit slow at checkout, but super helpful staff and well stocked.

A lot of materials to make things, a lot of variety too, can bring some creativity to the table. Some of their products were already immensely used or fiddled with In some ways so watch out for that.

This is a well organized and clean Michaels with a friendly hard working staff. Offer so much for the crafter, it can be overwhelming. Right now there is lots of construction going on all around the store so be aware of that. In spite of that, parking should not be a problem because there seemed plenty of it, including handicapped. Restrooms were clean and handicapped equipped. They had many one of a kind flower arrangements to choose from and if you cant find what you had in mind, they can make one up special for you. Custom framing department as well. Love their fun $1 bins in front by the cashiers. Something for everyone. Dont forget to check their clearance aisle, some great bargains can be found there.

This is no longer a place to buy yarn. The department has been a mess for months. I don’t know who is in charge of this department, but it’s embarrassing. We no longer have yarn stores in our area. If you kept a decent selection of yarn that’s not pulled apart and miss handled, the department could do well. Something is wrong.

My third stop of the night and it had everything I needed and couldnt find elsewhere! The store is so organized that I found everything without needing help!

Clean store. Nice people that help you..

I came in to pick up an online order in store. The area for picking up these orders is not clearly marked, so I ended up standing in a long line at the cash register, which was exacerbated by the fact that their were only 2 cashiers and about 20 customers. I finally got pointed to the right area of the store, but not before waiting in line for about 20min. Pretty typical Michaels experience unfortunately.

Michaels staff was extremely helpful and friendly. Store is well stocked and over-flowing with holiday bargains!

Everything we need for a fun day at home with the kids. From tie dye kits to silk flowers, jewelry accessories and more! The stuff are super informative and at every corner. Plus, theres always coupons in the Sunday paper and online to make your shopping trip a little cheaper(:

I always spend 3 times more time than I mean to when I come here 😄Lots of choice, seasonal and other... Staff is very nice but hard to find (thus the only 4/5⭐)

I like Micheals because its arts and crafts! Great store to go to for home decor, diy,frames,& all art stuff. Clean and staff is friendly. Wish there were more staff to help on the floor. Parking is easy here too.

I usually go to the Redwood City one. Although Hillsdale is newer, they dont seem to have as much in stock as Redwood City. They didnt have as much hobby and model stuff vs the crafting supplies. If Im in a pinch, Id shop here for basic items, but I would go south if I needed a specialty item. They are far enough so they dont have to compete with the other store at Bridgepointe that just opened recently

Lots of sales, easy parking, and quick check out.

Wide selection of raw quilting, sewing and craft materials. This Joannes generally has a very helpful and well-versed staff that knows what youre talking about when you come in asking for something specific. Definitely will be returning when in need of crafting supplies!

Long line to checkout usually and only one or two cashiers but quality materials of all sorts

Literally my favorite store

Loved it! Got our crafty on! Shes crafty....

Worst customer service, both ladies at the pick up line were very rude. I’m surprised because before the COVID-19 pandemic all the staff at this store were very friendly.

Not happy with new format. Staff is awesome. Wish they were more consistant with stock.

Many items out of stock on a Sunday after the weekend rush!