This store is pretty much the only game in town if you want a futon on the peninsula. Fortunately it is huge, nicely laid out, and has everything you could want.I came for a replacement mattresses and covers for a chair/ottoman combo that is hard to find online.Miguel helped me through the decision process. I could only afford the least expensive mattresses that had coils like I wanted. If you have $$$ are going for something organic or really thick, you will have many more options.For the fabric covers I picked what I liked and fortunately that was within my budget.The order arrived in three days. When I picked it up, I spent more time in the store admiring all the futon furniture they have. (They have nice other furniture, too, that they can order for you if you like.) It is a very nice store to wander around in.The mattress and covers were of exceptional quality and worth the money they cost. I even picked up another cover on sale for my other futon couch as I was leaving. They have some fun prints in the discount bin.Go, you will be inspired by something you see.

Poor customer service and bad product quality. New & existing customers beware! Read recent online reviews before buying.I have been a customer since 2013, and have bought many items over these 7-8 years. However, the company seems to be suffering from poor quality of products and poor customer service.I ordered a mattress (Coco Max) and mattress topper Nov-Dec20, which I mounted on new frame (from another company).Earlier this month I also bought a Tatami bed frame from them. While getting rid off the other frame and mounting the mattress I noticed molds on the surface facing the floor. I recently called them to report molds and asked for a refund. My request was summarily dismissed and folks washed their hands-off.I also notice the Tatami bed frame would not fit. I called again to ask for a return (having paid for delivery). I was told there is a 25% restocking fee by the store manager and that I should call Chris in HQ. In fact, a day prior I had called Chris about the frame who said I should talk to the store.If they can do this to a repeat customer like me, imagine what they would do to new customers and those that call over the phone.

Return customer & yet another positive experience. Miquel Ortiz did an excellent job helping us find the products that matched our needs!

Consider all sales final no matter if they arrive very late, defective, or are sold to you based on misinformation (all three in my case), because they will not give you anything but a store credit, minus a 20% restocking fee, and only if you return within 3 days. *This might actually be within 3 days of *purchase!!*, so be careful, Ive had conflicting responses about that.The products took a month to receive (not 1-2 weeks as stated and still I didnt receive the whole order for even longer), it was defective (not just the bolts, but the frame had a dowel showing in a part that could not be fixed), and after speaking to the manufacturer, I found out it was not even warranted for the task (250lb weight limit). Yet I was refused a full refund repeatedly. I asked them to fwd my issue to the owner—Suzanne Diamond, had tried talking to Tyler my salesman, Miguel at the store, Destiny in online Customer Service, Victoria—another store employee, and Chris in the warranty dept.…. Sometimes they didn’t respond to emails. Nobody would authorize the full refund. I filed a complaint with the BBB.After about 50 emails related to this issue, several calls and a complaint to the BBB, they did eventually refund my purchase in full. I wast going to leave a bad review but they lied to the BBB about extending their return policy from 3 days to 2 months for me (not for a full refund, they didnt, and it was only 2 months if you count from the date I placed the order!! The reason for return didnt exist until I received the order). I hadnt even had the futon for close to 2 months yet. By the way, all this nonsense is considered a good faith response by the BBB.org. Ha! Their BBB Rating is highly manipulated by their ability to refer to this insane policy. If you have money and time to burn, you might also get a similarly satisfactory outcome.

Nice stuff but theyre showrooms pretty sparse right now.

Good customer service, great product. We purchased a queen sized futon, it looks great and was easy to assemble.

After several visits we are forward to our new guest room/reading room futon. We were looking for something for guests but also wanted to turn the guest room into a reading room as well. The sales people were no-pressure and let is try all the futons we wanted.

I stopped by The Futon Shop to look for something futon-like and was pleasantly surprised by how easy it was to find what I wanted and how pleasant the entire experience was. Richard allowed me to browse at my leisure without hovering, yet was ready to answer any questions I had and to show me additional items that were related to what I was seeking to help me make a better decision. There was no pressure and he readily gave me a prices that I requested for a variety of items. He was friendly, cordial, and welcoming without being overbearing.Several weeks later, I visited with my husband to show him what I thought would fit our needs, and we made a purchase with no hassle. Pick up was also hassle-free, easy, and friendly. I cannot recommend The Futon Shop more highly for anyone seeking any bedroom or living room furnishings. Great shopping experience with nice people--something so lacking in this age of online shopping! Thank you!

Large variety of futons mattresses. Some were too firm and some too soft and some were just right.

Horrible customer service, only sales person there did not even acknowledge us when we walked in. Seemed upset after ending his video chat and upset that he had to help customers. Store was dirty with leaves and dust in entry way. Sorry Miguel youll never get our business.

Shopping for futons at the San Mateo store was pleasant and easy. We browsed around the store looking at the various options. When we were ready to ask the manager (Miguel) about pricing, he had the information we needed to make a decision. Arrangements were made for us to pick up our purchase in a few days. When there was a minor delay getting our model from the factory, Miguel called us to let us know about the problem. It was such a pleasure to work with someone who was knowledgeable, courteous, and professional. We are very pleased with the San Mateo store and will recommend it to family and friends.

Top notch service once again at futon shop San Mateo . Miguel helped us make an informed decision, answered all our questions clearly about futon, frames, and covers. Very happy with the shopping experience. was able to get a great. deal because of the nice sale they had going on. will update review after using the futon :)

Came here yesterday and Richard helped us. He was super patient and told us all about the different futon types. We were hesitant but he and other managers at the store were informative and patient, and after much deliberation we decided to buy the futon frame and mattress. The shopping experience was great, we hope the actual product will be good for everyday sleeping too!

We had a lot of questions because this was our first time shopping for futons. Burt was friendly and very helpful. He was very knowledgeable about the different types of mattresses and he was able to give us good suggestions based on what we needed. He had a lot of ideas about different ways that we can pair two futons together in our living room space. Its nice to be able to get the help that we needed without the sales pressure. Thank you, Burt!

Great experience at the futon shop! Moses was super helpful walking us through different mattresses and frame options. Definitely recommend!

We wanted a sleeping situation for guests and went to the futon shop. They were very helpful and provided very good advice based on our criteria. They were very knowledgeable about all their products and answered our questions. Cant wait to pick up our mattress!

I had to order 6 items off the website, which was very user friendly. BUT, I had to call the 1-800 number because I needed clarification. The 800 # forwarded me to the closest Futon Shop, which was pretty cool.Burt, the sales associate at the San Mateo Futon Shop, was able to provide the clarification I needed. He was able to complete my full order, over the phone, in about 10 minutes. Burt made the entire experience painless and I felt well taken care of a person so knowledgeable about futons. He was pleasant and demonstrated a good a sense of humor - at least he laughed at my jokes.I would recommend anyone who needs a futon in the Bay Area (including San Francisco based on previous experience with the SF branch) to go see Burt at The Futon Shop in San Mateo.Sincerely,Mike

Miguel is extremely knowledgeable with both futon mattresses set up and especially design.He also took the time to explain the incredible sale going on today. I saved 1,700 dollars really this is true. My friend has the futon I selected and lived the mattress as that is her primary bed. Check this store if you are shopping for futons and see Miguel he is awesome.

We were able to get a good quality futon set for our guest room. Miguel helped to answer all of our questions and worked with us to customize and get something we loved. Excited to have our futon delivered!

Amazing stuff! Richard helped us through the whole process, and we ended up buying the Okinawa frame with the Lucid Snow futon. Can’t wait for it to arrive!

We went to the store looking for low-cost solution to replace our mattress. We prefer futon for the sleep quality. We were planning to put a futon on box spring frame but the sales manager, Burt, was very helpful and pointed out how this would not work and offered us a few options that fell within our budget and what we needed. We came back to place the order with Miguel and he was able to pick it up very quickly and completed the transaction. We are satisfied with our experience.

I just had a great experience at The Futon Shop in San Mateo. Hats off, especially, to Miguel Ortiz who is as patient and enthusiastic as you could want a salesperson to be.I changed my mind multiple times on every element of selecting my futon - from the frame to the mattress to the covering and even the piping for the covers. I never felt rushed or steered in any direction. The best features of each item were explained to me, as well as, the favorites of other customers. Then, on top of the excellent service, I was included in every possible discount that Miguel could find for me.Overall, a great experience!

We came in to look at futons and we were about to walk out but Miguel was great! He totally took care of us and we got a great deal for a full set. Highly recommend Miguel. He is knowledgeable about the products and does not pressure you.

Miguel was great at showing me the different options, being very patient with all of my questions and indecisiveness, and then giving me a nice deal. Would highly recommend for quality futon mattresses made in San Francisco.

We needed a futon for our new guest room & after doing lots of web research I knew that The Futon Shop had the best selection, quality & pricing. Miguel helped me find the futon set that worked best for us & he was not at all pushy about extras or encouraging me to buy up. He took the time to show me all the options & price configurations with various different specials. He was very nice, knowledgeable & professional & made this purchase a very easy one.

My husband and I were looking for a small futon for our office. Burt was very helpful in showing us a variety of options. We found a futon that fit perfectly in our small room. It was very good quality and he was also very helpful in assisting us with choosing a comfortable mattress. Burt made sure to give us a good price. If we are ever interested in purchasing another futon, we will return to the San Mateo Store.

We have been looking for a futon or convertible sofa for our boat. After many hours searching online, we realized the only way to really know if we would like something was to try it out. The Futon Shop has a large selection of styles, enough to get a look at almost every type we saw online. David was friendly, professional, and informative. He spent time explaining options and helping us find the perfect sofa to meet all our needs. I knew prices from our online searches and even did a quick search to find comparable prices for the exact sofa we chose. I was pleasantly surprised to find that the price in the store was lower than almost every online retailer. We strongly recommend making a trip to the Futon Shop to be certain you will be happy with your selection and, judging from our experience, it wont cost you more.

Came here on a Sunday around noon. Very clean store. Miguel gave us plenty of space to browse and was very helpful when we had questions and watched more info on certain futons.

Burt made our shopping experience really easy and fun. He was also very helpful when I came back the next day to change my order on the fabric I chose to cover the futon. It arrived 7 days later. The delivery guys were great, on time, cleaned up after all the unpacking and assembly. I would say to anyone looking to buy a futon, go to the Futon Shop of San Mateo, they are great.

Purchased a futon from Futon Shop San Mateo from Miguel. Miguel is very knowledgeable, helpful, and patient answering all my questions. He helped me find a futon, mattress, and cover to my specific specifications and budget. I highly recommend making a purchase here especially from Miguel.

Excellent experience all the way around. The store is huge and has a great selection. Burt was very friendly, helpful, and provided outstanding customer service. Our custom order was delivered in a couple days and was fully assembled by the delivery guys. I definitely recommend The Futon Shop for anyone looking for a futon.

It’s a great shop with many futon options. Miguel helped us. He was very patient with us and showed us all the available options within our budget. We’re happy with the purchase.

Went in looking for a Futon, walked out with a Futon, a bed frame, a night stand, and a mattress.Very good customer service, good quality bed frame, good quality (memory foam) mattress, no problems.Futon was a little damaged, and there werent going to be any new ones in that model. But we got the floor model at a good price.Delivered in four days, and the everything was set up for me.

My husband and I were looking buying a sofa for our living room since our current one is not very comfy. So we stop by the store since we wanna find something that fits in the living room, but at the same time its more functional. So we thought about a futon sofa. About two months ago, we went in & visited the store. A salesman named Bert whos very helpful at the time. However, we were still trying to figure out what we really want so we left without the purchase. Today, we went back in & decided that its time to get that futon sofa. Another salesman named Miguel helped us and both time, my husband and I had a very pleasant conversation with their salesmen. And both time, the salesmen were very helpful !! Im glad we finally decided to go with them. And Miguel had called the store manager and waived the delivery charge for us !! Which another big plus !! Thank you Miguel and well definitely be back for any future purchases :D

We walked in and told Miguel we had a really tight budget. He was able to help us find a quality futon set within our budget—he was awesome! Highly recommend!

We couldnt decide between the different selections of futons in the store, but Burt was able to help us figure out what we really needed. He was able to make us feel like it would be our choice rather than something that was forced on us. We are first time buyers home buyers, so picking and choosing carefully can be overwhelming. Burt was informative and funny, and I would highly recommend visiting his store. This was our best home shopping experience!

Great shopping experience at this Futon Shop today. The store has many choices to choose from . Store manager Miguel Ortiz is super knowledgeable and helfful. Highly recommend this store.

We had the best experience in dealing with Burt the sales person. We were looking for a futon and got a great price that we just could not resist. Burt is such a nice person and easy to deal with that I would recommend anybody looking for a futon to see Burt.

We had a great experience at The Futon Shop. We needed a sleeping option for the occasional guest, but didnt want a regular bed in our office. Burt was great at letting us know the many options for frame, mattress and cover for a futon and also let us know about the sale that was happening the day we were in. We quickly made a decision and made the purchase. Burt also happily accepted a Visa gift card we had which was great. We made arrangements for delivery and were on our way.

Miguel was so knowledgeable! He went through all the options we asked about. Clearly explained the difference between the mattress comfort levels, ultimately helping us feel well informed about our purchase. Thanks for your, help Miguel!

I had such a great experience at The Futon Shop in San Mateo most recently! I am super happy with the Ecosupport futon I bought and all of the excellent customer service I received from Miguel; he was very helpful and quite patient! I ❤️ my new futon and have been sleeping better than I have in a very long time! 😊

Great customer service, went in to try out some futon mattresses and Miguel was very knowledgeable and patient. Left without buying anything because we wanted to think it over. I called a few days later to order the mattress we want and Burt helped us. He was very friendly and looking forward to picking up my mattress.

Great experience! Miguel is AWESOME! He was able to recommend a great accent chair/futon for our new living room set. We originally had a order from Macys, and canceled it to go with The Futon Shop. Totally recommend! Great Experience.

Purchased lovely sofa bed from Miguel at San Mateo Futon shop. Excellent service, full explanation of all options with competitive pricing.Check out nice variety of Futons at this shop.

I was looking for a sleeper sofa at Macys furniture and really didnt like how stiff they were and the sales people were not very outgoing and didnt have very many suggestions!So, I visited the Futon Shop in San Mateo and was helped by Miguel. I told him exactly what I wanted and what I was looking for and he immediately directed me to a sofa that was soft, comfy and converted into a queen sized bed! It also came in the color I wanted too! Miguel made the whole visit and transaction very easy for me! He took the time to show me how the futon worked and how easy it is to assemble.Now Im hoping to get a call that my futon will be in, in a week and not two. Fingers crossed. I would definitely suggest this store to others! Thanks Miguel!

Miguel was very helpful. He was very knowledgeable about the product. I told him what my price range was, what I was looking for, and he steered me in the right direction. Im very happy with the Futon Shop personnel. Today we picked up the frame and mattress and it is all set up ready and waiting for my granddaughter to visit. Its a nice piece to have in our office/spare room, when a bed is needed for a third guest. Thanks Futon Shop!

Miguel Ortiz is a great sales person and designer. He spent 2 hours helping me select exactly what I was looking for within my budget. Highly recommended the San Mateo Futon store.

Miguel is great. Took the time to explain & demonstrate the different style futons. A wonderful experience. Highly recommend store if you are looking for a futon.

Came into the Futon Shop today to take care of an issue that I had put off for some time thinking it would be difficult. Dealt with Burt, and I have to say, he provided us with excellent customer service. I was thrilled that he understood what I was asking for immediately and provided me with a great solution. I left thinking, why did I put that off for so long? Cannot recommend the Futon Shop enough!

We bought a futon and frame from these folks over 15 years ago. After a couple of moves and some disassembly and reassembly over the years, the mattress is still in great shape but the frame was getting pretty rickety. The old one was so good, we looked these guys up on the Bay Area to replace it with a new one. Miguel did a great job getting us connected with a new frame that we hope to be using for another 15-20 years or so!

We chose the Futon shop in San Mateo because of its convenient location. When we arrived on the showroom floor, we were pleasantly surprised by the personal attention given to us by Burt. Burt helped us select the right futon by going through our criteria with us and showing us several units on the floor. I highly recommend the Futon Shop in San Mateo for their great customer service and great prices.

The Futon Shop has a wide selection of futons. Miquel was very knowledgeable and so friendly. He gave me the time and space I needed to test out the futons. Something I look for in sales personnel. The delivery was on time and they set up my futon in no time at all. A very pleasant experience.

The Futon Shop has a wide range of futons, mattresses and pillows. Miguel was very helpful and courteous. He understood our needs very well and made suggestions that helped us make our final choice. We could not have not have done it without him. He was awesome!

This place is great! Honest and straight to the point, they gave us recommendations that suited our needs and usage without having to haggle. Burt was very knowledgeable and didnt pressure the sale. In fact we checked out their products, left the store to check out other options, then called in our order over the phone mainly because of the low pressure experience.Check this place out.

This is one of those places where everything is mysteriously almost always on a 50% off sale, yet still turns out to be expensive. You can spend >$1000 on a futon mattress here. Strange. I dont know what the thing about organic futons is either. With the salesman telling me that delivery of my confusingly-priced mattress would be $75+ to my apartment 2 blocks away, I left and implemented plan B: I ordered a pretty decent queen futon from Amazon for ~$350 and had it delivered to my door FOR FREE.

We came across The Futon Shop of San Mateo driving down El Camino Real. We have been looking at multiple places around the area to find a good quality futon or couch with a decent price tag.Upon walking in, Miguel was already helping a family with a futon. I politely interrupted him with a question on how to read the tags. He was very kind in taking a few seconds to show me how to read the tag and what to look for.We found something we really liked and he even helped us out with the delivery charges.Overall, we had a very pleasant trip to The Futon Shop and will recommend it to others.I will review again about the delivery and installation process.

My grandmother and I were helped by Burt and Miguel on different days, and they both helped us choose the best futon for my needs. They were very customer-friendly and had our best interest in mind as well as provided some great deals. I feel very confident in the quality of the products we purchased and Im very excited to see my new futon in my room!

Great shopping experience. Richard and Moisses gave great discounts and helped us find the perfect mattress and frame for our needs!

We bought our futon from Miguel at Futon Shop in San Mateo. Migual was very helpful in guiding us to select a full size futon in our guest bedroom. He showed us the different materials that makes a comfortable mattress. The selections in the San Mateo is much more than any shops that We have visited.

My husband and I visited The Futon Shop in San Mateo today. The store has an impressive selection of futon frames, futon mattresses, upholstery choices and accessories (pillows, etc). Vinh (usually at the Palo Alto location) was very helpful, and explained to us the differences between all the mattress choices. We ended up purchasing a frame and mattress (with custom mattress cover), and can hardly wait until it all arrives! Thank you Futon Store for solving our need for a guest bed in a small room.

Miguel was AWESOME!!! Got a great futon for a good price! Highly recommend Miguel as he is extremely helpful and knowledgeable

The manager was very informative. They had lots of variety of frames and mattresses. We walked away feeling confident about our purchase. Also its great to support a local business.

Great shopping experience & quick turnaround for delivery our new futon. Burt, the shop manager, did a great job showing us the different options and helping us choose the best set up for our guest room. We look forward to many years of great use.

Miguel was very helpful. We needed a comfortable futon immediately and we found one—also at a great price!

Excellent. Bert is extremely knowledgeable and helpful. He helped us figure out what we wanted, and gave us a good deal. Were very happy with our futon.

The store Manager, Miguel,is extremely helpful, courteous, and knowledgeable about the product. We got all the info needed to make the decision to buy what we like on the same visit.

Way more than a futon shop. They have a decent selection of furniture and other mattresses also and a vast array of pillows of all types. Worth a look if you are doing a bedroom.

We had a great experience with Miguel Ortiz, huge selection of frames and mattresses to choose 😎 . Dillon Warm Cherry 🍒 frame is the one ☝️.

Richard was super helpful. Found a very comfy couch.

Knowledgeable, friendly and helpful staff. Great selection of frames, mattresses and covers. Happy with the delivery service, they were very accommodating. Highly recommend the futon shop for your futon shopping!

Miguel helped us to find our new mattress !! He shared a very helpful information about the options on the store and we could select the best option for us!!! Thanks for the amazing service you provided!!!!

Had the best time at the futon shop today!!! Thanks to the amazing staff for their support and helping me find my dream futon!

The Futon Shop has lots of styles of beds to fit your needs. We found a great bed for our son that wanted a way to comfortably play video games in his room.

Had a great experience. Very knowledgeable. Would highly recommend if looking for a futon.

We had a great experience, Robert walked us through all the options in a no pressure way. We left with a futon we are excited about.

Miguel is so helpful and kind! She must come here and see him. The futons are very comfortable!

Miguel is great, he knows a lot about their products and shares all the details.

It was fun going to the futon shop in san mateo to pick out my new futon! Miguel was so helpful and informative. Everything went smoothly, he explained in detail how the futon would work, delivery processes, how to maintain my mattress and much more. Thank you Miguel!!

The matrix sofa bed is great. Nice leather looking and comfortable. We had a nice experience with Burt. He is friendly, knowledgeable and patient with us.

Great experience, I got to see the floor and try out a few futons. Staff was frequently and helpful.

We were originally looking for a mattress and a sofa bed, then we found out about futons and saw this stylish S Chair single seater futon chair online. We came into the shop and got helped by Miguel who was really knowledgeable and helpful.

Miguel is awesome! Got us a great deal on an amazing futon!

Great shop! Miguel is so knowledgeable and very helpful :)

Great experience at the Futon Shop in San Mateo. Burt was very helpful. He is very knowledgable and was able to show me on the options to suit my needs. Definitely worth it to visit this store.

The futton looks great. It will be useful to watch TV in our loft. And once in a while crash on this futton bed.

Burt did a good job in helping us. He is an excellent Customer Rep and.sales person. Keep up the good job.Thank you for the the job well done.

Make sure look miguel, hes awesome very helpful and knowledgeable about the his their products and give good discount, its worth it!

Excellent service! Burt was very resourceful and helped us choose the best futon for my sibling! Overall we had a very good experience with this shop.

We recently moved to US and have looked around for at multiple places for furniture including Macys, Scandinavian Design, Ethan & Allen, Bassett, Ramoss, consign stores etc. However this particular place just stands out against all of them. If you are looking for modern style beds and futons, your search should end here and you dont need to look further.I would also specially like to call out Robert, the sales guy whom we dealt with. He was very knowledgeable, friendly and transparent. His suggestion and advice really helped us make the right choice. He makes sure that customer fully understand pros and cons of article they plan to buy before making a decision.Prices as compared to other places are quite reasonable and definitely come out as value for money.

Great service. Prompt delivery. Fun guys! My third futon from this store. Theyre great.

Super customizable options! very friendly staff

Found the exact futon we have been searching for months at The Futon Shop in San Mateo. Miguel was so helpful in assisting us in choosing the perfect mattress to go with it. Thank you, Miguel.

Miguel’s awesome....ask for him when looking for that perfect chemical free mattress!

I had a great experience at The Futon Shop. Miguel was very helpful and it took no time at all to find a futon for college. Definitely a highly recommended store.

Went to the Futon Shop in San Mateo. Burt was very knowledegable, helpful and friendly. He made it very easy to help us select the perfect futon for our needs. We will definitely recommend Burt and the San Mateo Futon shop to our friends and family. Thank you

Great prices and customer service!

Good customer service. And a choice selection of futons

Miguel made our purchase fast & easy.

We enjoyed our experience finding the perfect futon at this shop - happy with the service and selection!

Robert just helped us with choosing a new futon for a gest bedroom, a lot of options to choose from ! We had a great experience !