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Woods Comfort Systems
1902 Dutton Dr, San Marcos, TX 78666, United States
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Woods Comfort Systems
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Pa
Review №1

I hired this company to replace two exterior faucets. On the front exterior faucet, the seal between the pipe and the exterior house wall was broken and frayed. While the plumber replaced the faucet, he ignored the seal. I was not present at the time of the repair. Another adult in my household was present. When I arrived home after the repair was done, I noticed that the seal had not been repaired. I called Woods Comfort and expressed my disappointment. The woman I spoke with told me that someone would get back with me. No one did. I called a second time, later the same week, and complained a second time. Again, the woman I spoke with told that someone would get back with me. No one has. Instead, they have sent me an email and asked me to review them! The seal should have been repaired. I have attached a photo. Notice the seal. This is what Wood Comfort considers to be a repaired faucet. I was charged $424 for two faucets. This is what I got for my money. Very dissatisfied.

Ke
Review №2

From the start of the process until the very end of the installation, Jacob and Miles were amazing! Three new TOTO toilets including a washlet were installed perfectly. Literally, from my first phone call to book the service to the follow-up with an estimate everyone from Wood Comfort have been responsive, professional and courteous.We are going to use them again for the additional TOTO Washlet that was just delivered for the 4th bathroom and also a gas line for a fireplace. This team is great!

Si
Review №3

Roy Lewis was my Tec that came out to fix my system and was honest and professional and clearly experienced. I had another company that was just trying to get money from me, give me terrible news. But thankfully I decided to get a second opinion from Woods Comfort Systems and they sent Roy and he had it going with in and hour for way less than what I would have spent had I gone through with the first company. ⭐⭐⭐⭐⭐ to Roy Lewis

Lu
Review №4

Cary took his time in the inspection and provide us with quote that was fair and able to install the next day! He was kind by letting us borrow 2 portable AC units to survive the night.Justin and Chris arrived promptly on schedule and worked professionally. They did not leave until AC was up and running. We are so grateful!

al
Review №5

Excellent service..very capable as a business and solid.Charlie worked on our faucet..and inner cartridge and did a fine job.When consulted on the phone about a glitch we has with this he advised us of the situation and we corrected this.We would recommend this business

HE
Review №6

Thank you for the great professional help. Great job fixing our AC system

Ca
Review №7

Woods was fantastic!! Every experience with them has been so easy. Chris and Jesus came out yesterday to install the unit and they were so great - professional & hard working - and got me set up with working cold air again! From my first appointment to assess what I would need, meeting with Cary to discuss my options, and having Chris & Jesus spend the day installing a new unit … everyone has been so kind and professional. I will happily recommend Woods to anyone needing service. I am very pleased with my experience.

Au
Review №8

They were responsible for installing bathroom vent fans along with a/c in our new build.Firstly, they left the installation book in our a/c unit unattached and we had faulty a/c problems as a result. This did not get resolved completely. Our a/c ducts were not attached properly and it caused condensation in our attic to pool for a few months until this was noticed. I’m not a professional and this is my first home, so this was not exactly the service I thought I would have in a new build.The last two summers, the length in time I’ve had the home, I have had leaks in my bathroom vents. I have called them to have their contractors tell me they were routed wrong and condensation is causing pooling in my vent tubes. I have called them repeatedly for some follow up on getting this fixed! They have told me they will call me back on a few occasions now to resolve this issue and they have not. I have had to call them with no answer on when I will be getting this fixed.This is not great service. I do very few reviews because I understand things happen and bad days are bad days, but this is not acceptable service.

Do
Review №9

I have used Woods Comfort Systems for 10 years. They always have high quality and perform their work quickly. The tech are knowledgeable, well trained and professional.Woods is a first class organization!

Ca
Review №10

Michael Eisenhauer of Woods Comfort System came out and serviced my AC unit and I could not be happier. On time, professional, and extremely friendly. He did a fantastic job and suggested a few options that would save me money. Great guy, great service. I will be using Woods for all my AC needs in the future.

Al
Review №11

Service was very quick, technician was professional, knowledgeable, and friendly. Highly recommend.

su
Review №12

The replacement went smoothly. The impressive part is 3 days after the install, the company sent out a manager to inspect the I stall and make sure everything runs good. All in all, great price for excellent service.

Ca
Review №13

VERY PLEASED!! Brittney was so helpful and pleasant, she even gave us a recommendation for another issue we had. Travis arrived on time and did a great job of explaining what needed to be done and got us cooled off in no time.*Did I mention I called them at 6:30 on a Friday night and didn’t get price gouged? We will absolutely use this company going forward.

Sh
Review №14

Vincent Ritch performed maintenance on our 4 rentals. He was professional and thorough. He explained the whats and the whys of all of the work before completing it. He did an excellent job and we are comforted knowing we are prepared for whatever temps Mother Nature brings.

Ka
Review №15

Woods Comfort System has wonderful service. Susan, the receptionist, was attentive in listening to my air conditioning problem and fortunately was able to schedule a technician for me.Karl, the tech, was knowledgeable, efficient, and conscientious. He diagnosed and repaired the problem quickly.I highly recommend this company.

Sh
Review №16

Woods Comfort is the best! They had a rep out the day we called. I literally prayed that Travis could look at the ac. Travis came out Sunday morning and had our ac working like new in no time. Thanks Travis and thanks to Woods for exceptional service. The best!

Mi
Review №17

We had a positive, professional maintenance service with Travis Killian today. He was thorough and explained in detail the recommendations for most effectively maintaining the system. This guy knows his stuff!

Na
Review №18

Woods is fantastic! They replaced my HVAC system December 2020 and did a great job then. A couple days ago my thermostat stopped working. On Sunday night I sent a message requesting an appointment and early Monday morning I already had a call from them. They accomodated my work schedule and had a technician out to me Monday afternoon. Tech Michael Gomez was great and even took the time to get the app setup on my phone to control the thermostat.

Vi
Review №19

Michael E saved me from heat stroke tonight‼️ Ive been waiting all day for the first technician to show up. I called several times to check on his where abouts!🤨. When the other tech showed up right before dark, I was so happy it was ME‼️ He worked quickly to replace the part & had my ac back on in no time. Next time my ac goes out, send Micheal E please. He is fast & efficient ‼️😀👍

Ri
Review №20

I had to replace both the interior and exterior units of my heat pump. From the sales advisement by Cary to the installation by Chris and Justin, the experience was the best that one could imagine. Cary provided definitive information in response to my questions in order to decide on full replacement of my heat pump. The installation was well done with orderly routing of all plumbing, electrical wires, and refrigerant lines.

Se
Review №21

From Susan answering the phone, listening to my situation (lightening struck close by and blew out my electricity, WiFi router, and air-conditioner transformer) and putting me on the schedule for same-day Saturday service to Michael Eisenhauer showing up a few hours later checking the fuse and then replacing the transformer…which he had on hand. Personable and professional. Will definitely call on them again when I need AC service!

Ca
Review №22

Royce with Woods Comfort Systems came out and replaced my water heater, along with a few other minor plumbing needs. He was professional, courteous, fast, helpful, and super knowledgeable! I highly recommend! They communicated well before and after the appointment. I even got a photo of the tech who would be coming to my home before he arrived. He was respectful and followed social distancing protocols, and he was super friendly! The visit was smooth, the repair went well, and I never felt like he was trying to push extra services on me (which has happened with other vendors). He definitely went above and beyond. The value was good compared to other estimates. I’ll definitely be using them again in the future!

Be
Review №23

Michael Eisenhaur from woods comfort came out today to fix our AC. He was able to get it back up and running in no time. He was extremely helpful and friendly. Highly recommend, and hopefully you’ll get Michael.

Rh
Review №24

Michael E. was amazing! He helped us out when we were in a really tough spot after COVID affected our staff! He was very nice, efficient, knowledgably, and explained everything to me and our residents! I really appreciate the company and Michael, and we will definitely be contacting them again with our AC needs!! Thank you SO much

Je
Review №25

Thorough inspection of system. Best preventative maintenance we have experienced. I would highly recommend.

Ro
Review №26

I dont know for the love of me why this company has as many good reviews as it has. In my opinion if you want a good job done at an honest price do not hire these people. Theyre rude and discourteous and very unprofessional and way overpriced. To me thats all the reasons not to hire somebody. On top of that they didnt even fix the problem they came to fix. We had to wind up hiring a completely different company to come in and do the job properly.

Lo
Review №27

Woods Comfort Systems takes care of every hvac need. Helps eliminate problems before they begin. Mike Eisenhauer is a great technician. Knowledgeable, thorough and installation of new parts needed was quick and complete.

Ro
Review №28

Great work again finding a blown component in my A/C unit fixed in a matter of minutes and on his way. My great thanks to Michael Eisenhauer for his knowledge and skills to rectify my A/C concerns. 👍👍👍👍👍👍👍👍👍👍

Jo
Review №29

Michael did a very good job in correcting some paperwork errors from their home office. He also correctly diagnosed a problem and explained our options and the cost associated with each.

KR
Review №30

This is the best HVAC company Ive ever dealt with. We had to replace our old heat pump. Everyone with the company was friendly, polite, and professional. There was no pressure to up-sell us a more expensive or larger unit. On the day of the install, the crew arrived on time and immediately went to work. One of the guys got sick so a supervisor came out and took his place. The install was flawless. Woods also offers a guarantee that no one else does. I cannot overstate how impressed I am with Woods Comfort Systems of San Marcos.

Ke
Review №31

They tried to charge us $900 + $65 service fee to drop in an existing sink and hook up two pipes.. but justified it by offering a 15% discount for first-time customers... Absolutely ridiculous thinking they can charge people that for an hours worth of work tops.

Kr
Review №32

What wonderful service. From the initial estimate to the final installation, this company was tremendous. With such a large purchase, there is always a certain amount of trepidation; however, the professionalism of everyone from Jim who gave us our estimate to Justin and Chris who did our install surpassed our expectations. We are extremely pleased... not to mention nice and cool now!!!

Sh
Review №33

And! I wanted to mention that Michael E took time out of his day to talk me through what was happening to my. broken AC ( it was 89 degrees in my house! ), and knew exactly what was wrong and why it had stopped working. and contacted someone to come out the next morning. Karl was here promptly on a Sunday morning and had the capacitor and drain unclogged in 10 minutes! No one works on Sundays anymore! Well maybe realtors do.....

Em
Review №34

I called and spoke with Brittany who was EXTREMELY helpful. She understood my urgent need to get our water heater pilot lit. She dispatched Charlie Harborth who did EVERYTHING he could to light the pilot for us and was super successful. Our family was saved because of Brittany and Charlie. The amount of effort on both their parts during After Business Hours was the exact response our family needed. Thanks Brittany & Charlie-

Ch
Review №35

Michael e came out handled it fast in timely manner, very respectful definitely would request him again

Ma
Review №36

Woods Comfort Systems responded to my request to move our A/C condenser because it was keeping my wife from sleeping. They gave us a fair price and were very professional. Chris and Jesus did an excellent job from being very courteous to ensuring the jobsite stayed clean. They even accommodated some of my requests that will make our access easier and more functional. Thanks Chris and Jesus, I will definitely call for your services in the future.

ro
Review №37

I am unfortunate enough to follow a van of this business every morning on my way to work. The driver is very aggressive on the road, speeds and tailgates every car they are behind. I have called the business number but I’m not trying to get a callback just trying to report unsafe driving I’m sure they will find out soon enough when there is an accident. I know the first 3 letters in the LP. If the business wants to reply here!!

Ce
Review №38

We had an appointment with Woods Comfort Systems. Michael was our technician and arrived promptly. He evaluated the A/C systems and made sure everything was ready for the summer. As I watched the routine, he introduced a few cleaning techniques for the exterior units, and kindly informed me to replace the filters on the interior in the next month. Honest broker, patient with my questions, and he provided great answers. Thanks!

St
Review №39

Travis was sent out by Woods to look at the REME-Halo not working. The a/c units and additional equipment were all installed approx 5 months ago. I haven’t been really impressed with the Daikon units but Woods has been great at sending people out to address the issues. Hopefully Travis got it fixed and it works now!

K
Review №40

Travis Killian provided awesome customer service and answered all the questions I had. He represented Woods Comfort Systems in an effective manner. Also, Mr. Killian was very respectful when entering and leaving my home. Looking forward to the interactions going forward.

An
Review №41

Michael E was awesome both a gentleman did a great job. Helped me out with a hard start kit to make my AC last longer. I highly recommend Woods.

mh
Review №42

Always great service and very reliable. Each technician has been very helpful, friendly and fast. I am a repeat customer. After my a/c crashed after the first hot weekend of June, Travis Killian showed up on time and had solutions in no time. A/C was fixed and cold within a few hours. Woods Comfort is great.

Ha
Review №43

Michael E was great! He came out to take a look at our AC and was super informative and helpful, he knew what the problem was right away and explained everything to us! Thank you so much Michael!!!

Ri
Review №44

Thomas was very friendly and knowledgeable. Would recommend him to anyone!

Al
Review №45

Travis was very knowledgeable, professional and thorough. And, he’s a nice guy. Thanks!

Yv
Review №46

Michael came out for a system tutorial on our new home system, he was very informative and professional. Very patient while setting up the App and uploading the 3 thermostats. Thank you!

Le
Review №47

Excellent company and response time. Carl is great. On time. Answers all my questions.

Be
Review №48

I have used Woods in past for heating/cooling needs yesterday I needed a plumber so I called them. Brittany and Stacy were awesome when I spoke with him on the phone. I cannot say enough about the two plumbers that came to my home to take care of my issue. I wish I could remember their names so they could get their recognition. They went above and beyond my expectations! These four people are outstanding representatives for the company!

De
Review №49

We love Michael at Woods Comfort Systems! He always diagnoses exactly the problem and is quick about getting it done too. We use him at our rental properties and at home as well!

Jo
Review №50

Michael E come out fix my AC Until and he did a wonderful job

Di
Review №51

Karl B. is very thorough & professional. He does good work & would highly recommend him!

La
Review №52

The installers from Woods were professional and did an excellent job on the install of our new A/C system. The existing platform on the old unit was not built correctly which caused drain issues. The Woods technicians rebuilt the platform and fixed duct work that the other company messed up. The new unit really works amazingly well. So much more efficient. Woods is always responsive and complete with their service calls.

Je
Review №53

A/C:I highly recommend this service to anyone in need of it. Our technician Travis was professional, polite, and representative of excellent Texan courtesy. Not only did he check off some routine maintenance items, he also let me know about some of the weaknesses in my A/C unit. A few hundred bucks to prevent 3K-5K in the near future. To the management at Woods Comfort Systems, keep up the great work hiring excellent and caring employees like Travis!!Plumbing:Again, I highly recommend this service to anyone in need of it. After purchasing our home we quickly realized that we had two water heaters with no outside drainage. This of course could eventually lead to some serious water damage. Charles and David have been a true pleasure to work with again exuding that exceptional Texan courtesy. We are not only beyond satisfied, but we have learned a lot more than we thought we would about our house. Good things, bad things, things to look out for in the future and maintenance items we should be checking ourselves or having someone check. Woods Comfort Systems must really have something special going on internally. Everyone seems happy to do their job and to genuinely care about the customer. Even while working extra long hours to address all the issues from the storm.

Ty
Review №54

After years of using a competitor I finally decided enough was enough and gave Woods a call. My first experience was a consult with Cary who was top notch! One of the nicest, and down to Earth guys I have ever dealt with. He solved a problem almost instantaneously, something the previous companies failed to do. He turned a quick bid and got me on my way to a scheduled repair. In the mean time, we had to have an emergency re-charge done and Woods got to us THE SAME DAY! I know thats not normal but very much appreciated. The assigned technician was Karl, who was on time, friendly, professional and extremely helpful. He took the time to check out everything he needed to do, all the while being in an attic that was easily 110 degrees. Karl took care of the needed re-charge on the outside unit and was on his way. THANK YOU WOODS! I have no doubt the big replacement service next week will go very well.**Update **Service techs Christian and Leland just finished up installing our new coil, refrigerant drier, aux pan and reconfigured our plenum/ductwork (original install from the builder was incorrect and severely hindering our 2nd floor airflow). I couldnt be happier. The guys were on time, cordial, answered all of my questions and worked their butts off for about 5 hours. We are very happy to have a cool house again!

Do
Review №55

My experience with the service overall was good. It is very easy and quick to get an appointment for the service that I needed. The technician that came out was informative, polite, and thorough. The problem was found very quickly.But it was upsetting to hear that the coil needed to be replaced after only four years. I would’ve thought the equipment would’ve been better quality.

Li
Review №56

Always the best and most dependable company. All the technicians are knowledgeable and have always done a great job. Have used Woods for about 8 years now. Highly recommend.

Te
Review №57

Woods Comfort Air went above and beyond for our family. Our Ac went out on a weekend and living in Texas, it gets hot! Woods comfort Air came out ASAP and installed a free window unit to keep us comfortable. Cary was our AC associate and he was incredibly punctual, polite and knowledgeable. The install took one afternoon and we couldn’t be happier with our choice. 10 out of 10!

Da
Review №58

A very professional crew: Jacob Meurin & Miles ?; knowledgeable, and responsive. We will use them again for plumbing and or repairs. They earn our highest marks for their excellent work and communication with the client from the very start to the end project. This was for installation of 3 new toilets. I will call them again for any plumbing and HVAC needs

Kr
Review №59

Miles and jacob were very nice and on time good quality work i would recommend them to anyone.

Pl
Review №60

These guys are great. Allways fast, friendly, and very informative Jody and Victor are exceptional techs.

J
Review №61

Michael Eisenhauer is the best! He gave a personal follow up to ensure my fan blade was replaced accurately before warranty ran out. That kind of customer service just can’t be topped! Thanks so much.

mi
Review №62

Absolutely one of the best companies I have ever dealt with, in any trade! Would recommend their team to anybody EVER looking for AC work!

Il
Review №63

In our infusion room had water pooling at the baseboard and no idea where it originated. We called several plumbing companies and no one could send a technician same day except Woods Comfort Systems. Our technician, Charlie Harborth, arrived on time, was extremely professional and thorough. He explained the visit and what would happen from diagnosing to charges up front. He provided an estimate fir the work and asked for approval prior to proceeding at each interval. We will do business with Woods again! Thank you Charlie!

Co
Review №64

Amazing response time from Woods Comfort. Came out in a foot of snow (once in a lifetime in Austin) after we had a pipe burst and had to shut off our water. I called 25 other plumping services and no one would come out. Woods Comfort sent Royce and was done by 3pm and our water was running again. Amazing service, we’re so thankful!!!

Gi
Review №65

Mike was great! Very knowledgeable and got the job done quick. Also was able to give me a bunch of good information I did not ever think of.

Co
Review №66

Michael and Karl were the two technicians who came out to my house to see about a non-working Heat Pump / AC Unit. They were fantastic and revealed a lot for me about Woods Comfort Systems as a company. They had the ability to tell me I needed a new unit, as mine are old, but didnt take advantage of the situation. Instead they got me up and running for

Ru
Review №67

Weve been using Woods since 2015 when they replaced the 1st of 3 heat pump systems. We started using their spring and fall maintenance services. In 2018 they replaced our 2nd system. Earlier this year, they replaced one of our hot water heaters. They do outstanding work and hire qualified, courteous and knowledgeable technicians. Their office staff--Brittany and Jadyn --are super. Weve just replaced our 3rd heat pump system with Woods. On this job, Chris and Jesus were excellent--taking great care to protect carpets and finishes. Woods offers competitive pricing and great service after the sale which is why they keep getting our business.

Le
Review №68

Karl was great. He got me ready for winter with fast and friendly service.

We
Review №69

Showed up when they were supposed to. Identified the issue and resolved quickly. Definitely would recommend

An
Review №70

Charles arrived and 1st said he didnt think he could fix it without new parts which couldnt be bought on Saturday night at 830pm. He seriously brainstormed and figured a work around to get us thru the weekend with family here when NOT using the shower wasnt an option. Price was VERY reasonable and we will be using them again!

Ke
Review №71

Michael Gomez came to our house to repair the AC unit. We had been out of town and the temperature in the house was 84 when we returned. He came and determined there was a leak in one of the freon lines. He repaired the leak, checked the system for leaks after the repair and filled the system with freon. He was on time, service oriented, committed to making sure we were satisfied with his diagnosis of the problem, and stayed until 10:00 PM repairing the system. He is an asset to Woods Comfort Systems and is an excellent representative of the company.

Co
Review №72

Travis Killian showed up on a Saturday, what more can I say? No B.S. he was very knowledgeable, did a wonderful job. Very timely, great price, very professional. I know who we are calling for any future issues!

Fr
Review №73

I pay for the yearly maintenance program and today I had a service Technician named Michael Eisenhauer, stop by- he was awesome took his time adjustment my outside unit make it quieter, He was very knowledgeable plus over all was extremely helpful and professional- Above and beyond.

Br
Review №74

Michael E. was an absolute lifesaver! Super friendly, and got the job done super fast!

Ch
Review №75

Beat competitor pricing, not pushy on sales. Underpromised and overdelivered. Very happy with my decision to have Woods replace my AC coil.

Ma
Review №76

I was desperate for same day service as my buyers inspection report came back with a requested repair that I had 24 hours to address...after calling 10+ companies during the Texas heat/peak season - I was almost in tears. However, the owner Chris Woods was prepared as this was not his first rodeo and is an established buisness - He was well staffed and told me he would be able to get someone out immediatly! Vince and Virgil showed up in 1 hour time, they came preparred with the neccessary parts and tools to get the job done. They were fast, knowledgeable and efficient! Thank you again for the help, I will continue to reccomend your company and utilize your services in the future!

Cr
Review №77

Karl Bohrer is our tech, hes very social/friendly and knows what hes doing. He answered all out questions in terms I could understand and let us know if there was anything our system needed to perform better. With summer coming we need our AC to work flawlessly. It has since weve been using Woods. Thanks you

Ch
Review №78

5 stars for technician Juan Alfaro; he responded quickly to the emergency call of our A/C system failing and repaired it quickly. He even went beyond the repair to clean out my A/Cs drain pipe. I would certainly recommend Mr. Alfaro for anyones repair needs.

St
Review №79

Woods did a fantastic job replacing an older AC system in our home with a new one. Everyone on the team was professional and responsive to any and all questions. We would highly recommend Woods Comfort Systems. They provided a top quality product at a great price.Thanks to every person we worked with: Chris, Leland, Jim, Saul, and Jadyn.

ka
Review №80

Michael Gomez was excellent! Very friendly, very informative. Good guy! I will request him next time.

Ch
Review №81

Michael Eisenhauer was our technician. He was very professional, patient, and helpful. He quickly installed UV lights and air purifier to help fix our mold problem. Thank you Woods Comfort Systems!

Br
Review №82

I worked with Brittany over the phone to get someone out to our home to check out our furnace. She took the time to call several different people for me to make sure it would be covered under our warranty with our builder. She went above and beyond to make sure we were taken care of. Not only did she make sure we were covered, she eased my worries and scheduled someone to come take a look at our system within hours. Our technician William was very professional and kind. He was very thorough and figured out what the issue was. He was able to patiently explain what the problem was and then quickly fix it. William was very respectful and wore protective booties throughout our home. We LOVE Woods Comfort Systems and 10/10 would recommend!!!!

Li
Review №83

I saw their ad in Google, called, and they were able to come to my house on the same day and replace my water heater, at a time when any other plumber in the area is putting customers on 2-week waiting lists. Their pricing is reasonable, and their attention to detail is exceptional. You cant go wrong!

Am
Review №84

Karl Bohrer from Woods Comfort Systems was professional, friendly and knowledgeable. He walked us through our system, performed repairs and maintenance, and set us up with a plan to keep our system working effectively and safely. Highly recommend.

Ji
Review №85

Summary: absolutely top-notch company - as long as you stay on top of themAfter getting quotes from 6 different HVAC companies for a total replacement of our two HVAC units, we felt confident choosing Woods. They had the best quote, the quote was easy to understand, and their options for available systems were more varied and better than all of the other major HVAC companies in the Austin area. The rep we met with, Cary, was also very thorough in his assessment and took lots of time to answer all of our questions and walk us through everything. Their financing options were incredible and they got the work scheduled and completed about a week after we confirmed with them. The tech that came out to do the installation, Saul, Chris, and Jesus were also very thorough and did an absolutely beautiful job of installing the systems. They wanted to be absolutely certain that we were happy with the job they did, and with one exception, we definitely were.That one exception is that they installed the wrong air purifier system, an issue that after multiple contacts to Woods, still has not been resolved or even scheduled to be fixed. I even called ahead before the installation to make sure that they would be installing the ozone-less LED version of the air purifier and not the cheaper, standard version, as we were concerned from the reviews we had read that the UV version produced an ozone smell that gave some people headaches. They assured me that it was. When the techs walked me through the install, I noticed that it was not the LED version, but the cheaper UV version. I contacted the sales rep who said that they must have grabbed the wrong ones and they would be out to swap them with the right ones. After not hearing anything for a couple days, I reached out again and was told that they had been having problems with the LED versions and suggested I stick with the UV ones, although they had a fix for the issue. I told them I preferred the LED version with the fix, and they promised to contact me to schedule a time to come out. Several days later, still no contact, so I reach out AGAIN. They promise to get back to me to schedule a time for them to come out, but I still havent heard anything today.So, Im giving them the benefit of the doubt that they will eventually swap out for the components that were originally promised, but their communication and follow-up has left quite a bit to be desired. Depending on the outcome and how long it takes them to fix the issue, I may switch this to 3 stars.

Ra
Review №86

Very professional service man, explained and answered all my questions

Ke
Review №87

Chris and Jesus were very professional and answered all my questions about the new unit. I am so pleased with Woods and would highly recommend its services. Thank you.

Di
Review №88

Chris and jesus did an awesome job installing very professional and polite. Our salesman Cary was amazing. Explained everythingWould recommend to anyone

Br
Review №89

Today Michael Gomez, a technician from Woods Comfort Systems, came to my new home to check on our AC system. From the moment he stepped into my home (wearing shoe coverings!) he was professional, pleasant and extremely helpful. He figured out the issues with our AC system, checked on our warranty (thank goodness we were), and took the necessary steps to get our AC system back on track. Very appreciative of Mr. Gomez and Woods for helping us get our system back to working order.

Ka
Review №90

The service men were polite, but tried to push a sale on me. My home is pre-plumbed and I will purchase the equipment separately. All I need them to do is install it properly so that the equipment warranty will hold.I will look elsewhere for an installer as I dont believe $1500+ is a fair fee.

Ch
Review №91

Michael G did a great job. He has awesome customer service. He replaced the starter assist kit and was able to show me how the amps were pulling to high and how it lowered after installation.

Ka
Review №92

They came right away to fix a faucet that could not be closed. Very responsive. Would call them again.

Ke
Review №93

They showed up on time just hrs after request for service. Professional and tech explained what he was doing as he was working. Helped me out of a pinch and was able to get ac going until replacement of system can happen.

Je
Review №94

Amazing team at Woods. I’ve had 2 other companies come out and neither of them were remotely helpful compared to the amazing service and knowledge of the Woods team. Thank you!

Lu
Review №95

Mike Eisenhauer And Mike Gomez came out the morning after I reached out to Woods to check out my furnace and A/C unit. Got it running in no time and even cleaned my A/C unit. Very knowledgeable and spectacular customer service. Will be using Woods Comfort Systems from here on out.

Ja
Review №96

They did a great job with a very challenging install. They were considerate of my property and completed on a timely basis

Ju
Review №97

My technician was knowledgeable and easy to work with. He helped me understand what maintenance was important and which was not.

Al
Review №98

KARL B. responded promptly, identified our current HVAC system problem(s) as a leak in the ACs Coil. Offered to send out JIM to review our options. KARL got us up and going temporarily and we were cooling again.JIM O. in sales, followed thru, as we were considering a new system.. JIM also provided us with ample information, great questions and answers session.This company and their staff are professional and exceptional. Highly recommend them.

ha
Review №99

Micheal was on time, skilled efficient, clean and thourough technician. Highly recommend

Wi
Review №100

My Woods HVAC technician, Michael, just finished with the second free annual service check-up that came with our new AC unit Woods installed last Spring. The install was fast and totally top notch, everything installed beautifully to code.These folks are very prompt, considerate of my time, entirely reputable and the work is exemplary.

Information
28 Photos
100 Comments
4.9 Rating
  • Address:1902 Dutton Dr, San Marcos, TX 78666, United States
  • Site:https://woodscomfortsystems.com/
  • Phone:+1 512-842-5066
Categories
  • Heating contractor
  • Air conditioning contractor
  • Air conditioning repair service
  • Air conditioning store
  • Air conditioning system supplier
  • Air duct cleaning service
  • Furnace repair service
  • Heating equipment supplier
  • HVAC contractor
  • Plumber
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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