Kudos to Frankie Gonzales service advisor. Such a great guy. He took care of my car. He kept me updated on a daily basis and he will reply to me as soon as I emailed him. Very responsive and great customer service skills. Before, I used to bring my car to Hayward Nissan and also to Fremont Nissan but both of those places are a disaster. Very bad customer service and communication. Will definitely give 10 stars if i could to San Leandro Nissan service. Everyone has such a great personality and they will take care of your car needs. This placed must have great management because they do deliver quality services. Again, thank you very much Frankie Gonzales.

Disappointed and frustrated. They said they work on Infinitis, afterwards I was told they do not have the tools and they could not do what I asked. Upon picking my car up, they washed my car and brought it out to me without drying it. I had to take a towel and dry my own car. There was a white residue left on my front seat, when I asked about it, they were not sure what it was. Again I had to take a wet towel and wipe down my seat. Fortunately, it came off. I was hoping to find a local mechanic to build a relation with over time. I am still looking.

Came in at 6:30pm today to trade in my car because the lease is coming up due. First impression, friendly and enthusiastic. They proposed me with a wide range of car selections, different payment options. Everyone was super patient despite they were almost closing, which I greatly appreciate. Overall, I am happy with my experience here. Salesmen were prompt with the service and knowledgeable. I will definitely be coming back here again for my next lease!

I had brought my car here a few times for different services. Most recently my car was towed there because it didnt start. They charged $200 for diagnostic and said that it was related to the battery and battery connectors. I paid for the battery and connector costs on top of the diagnostic fees. Then when I came to pick up my car, there was a new rattling noise that came from the blower motor for the AC every time I turned the AC on, which had never been there before. I had to go to work so I brought the car back 10 days later to show them the issue. They wanted to charge another $200 for diagnostic again, for an issue that occurred only after they did the last diagnostic. The service rep said its just a coincidence. I said that it is not okay that my car came out in worse shape than when I brought it in. Nevertheless, they wouldnt take responsibility and would not take a look at the AC blower motor unless I pay more money. When I told them I lost trust in getting my car serviced there, the rep said he didnt care and itd just make it easier for them. That is totally unprofessional and shows that they dont care about their customers, only their bottom line. Needless to say, its not just me that they lost as a customer, words will spread to my colleagues and friends, and theyll have more to lose. Your money is better spent at another service center.

One of the best experiences i have had buying a car. Make sure you see Abril and Richard. They made the process real easy and straight forwardThanks again

I used to go to the Oakland Dealership, but they closed down and merged with the San Leandro Dealership (as they are under the same owner). Which means the same jerks from the Oakland Dealership are now working for the San Leandro Dealership. I took my car in a few months ago because there was a loud rattling noise. They said my issue was my control arms (which costs upwards of $1k), but this is non-urgent, so I didnt get it fixed right away. Fast forward like 4 months later, and I took my car to a local auto repair shop because I needed my side mirror fixed (as its no longer convenient for me to take my car to San Leandro), and they said (without me asking them to check) that my muffler pipe had rotted off from rust (my car is from the east coast) and that was what was making this loud rattling noise. So now Im thinking, great both my control arms AND my muffler pipe need to get fixed. So I take my car to a local welder (Yangs Auto Repair in Oakland -- they are amazing) to fix my muffler pipe. Well guess what happened? THE RATTLING STOPPED. Which means Ive been driving around with a Carbon Monoxide hazard for the last 4 months. Which is super life threatening. And theres nothing even wrong with my control arms. So either the guys in the service center are (a) incompetent or (b) liars. Either way Im not happy since I COULD HAVE DIED, and no one in the dealership was able to diagnose the actual cause of the noise. Do yourself a favor and just go to a local auto repair shop. Theyre much more experienced there, and they actually care about their customers.

They know how to take care of my car

We just bought a 2017 Kia Sorento and were thrilled with the experience. Abril put us at ease instantly, had the car gassed and ready for a test drive, and gave us useful information as we drove around San Leandro. Her pleasant manner and professional demeanor made choosing to buy an easy decision. Carrie added to this comfortable experience, explaining each piece of paper we had to sign, with a patient smile.

I was sold a filthy new car. The manners of the staff were awful, except the shuttle drivers. I had a dismal experience.

Am so tired to come and get done with my service car cuz they don’t tell you the exact time

I love it.

I have been dealing with them for years

Nobody answered the call

Such friendly customer service reps.

The service is not very good, the person who attended me gave me his email and cell phone number for any questions and never answered my calls.