Just purchased my second Jetta from Capo VW last week. The sales associate, Steve Skinner, who helped me was knowledgeable and kind. Once i was ready to pull the trigger on my new Jetta he made the application process simple and quick and the finance department treated me with the the same high level of service. My last Jetta I just traded in made it to 223,000 miles, its actually still running fine, just was time to upgrade. If you live in South OC and you like VW’s, cruise by when you’re in the market for a new ride.

At Capo VW, the team is friendly and honest. Mike helped me out with an ID.4 this time--and I LOVE IT! He sat with me and explained all of the features and how to get the best driving experience. This is the second car I have bought from them and the process was a breeze. As kids say these days, 10/10 would recommend.

I love that I can get a trustworthy diagnostic at this place. They video record everything and show you/explain what something should be vs what it is so that you can decide what services you want to perform, and trust that you are not getting recommended unnecessary services. I would take my car here for at least diagnostic even if I didnt have a Volkswagen.

Capistrano VW was the BEST experience we have ever had in buying or leasing a car and we have bought many in the past 40 yrs. The are friendly, very knowledgeable and efficient. Definitely a dealership to buy or lease your next car from.

I didnt buy a car here but this is a story of the customer service department. My Smart Car was low on battery and I needed a place to charge. I went up to the dealership and asked for help. One of the salesmen (I believe his name was Greg) guided me to the charging station, showed me how to use it, and even paid for me! Then then offered for me to stay in the lounge and enjoy some coffee. Even though I didnt buy anything, I had a great experience there. Awesome stuff Capo Volkswagen 🙌🏻🙌🏻🙌🏻!

Super bad customer service department, I have brand new 2021 Tiguan and it show the oil level is low, I ask Mr Arlen Mack in service department to add oil and he told me our Managment don’t pay for oil, I should pay for that, I have 3 new VW cars and I have super bad experience with this dealer and special with himI am not recommend this dealer

Absolutely great experience! Highly recommended.I’m grateful to the team for providing a wonderful, quick experience. (Super affordable too).

Ive brought my VW for service twice at Capistrano VW and am impressed with how organized and thorough the team is. I find most useful the video that their mechanic sends with an explanation of issues found and recommendations. Excellent. Theyve been able to finish all the work on my car in the same day for both occasions. It is expensive though. Quality comes at a price.

I have found this dealership to be extremely trustworthy. My car always runs so smoothly after I get it back. They do quality work and give you proof of everything they have done, including a video of the inspection.

This dealership is honest. Offers the best deals and pricing. Always available for questions about the car. The salesmen are knowledgeable and sit in the car while explaining all systems. A pleasure to work with.

Fred was excellent. We recently moved to the area, and we were looking for a VW dealer to service our Touareg. My wife and I were very happy with the service Fred provided, and our car was taken care of well, with all expected work performed as discussed.

As a young woman, I often get nervous when facing issues with my car, in fear of getting scammed. Thankfully, I had the complete opposite experience of VW Capistrano. Specifically Brad, was honest, understanding, and even used humor to help me with my situation with my car. I could not be more grateful for being treated like family and my overall experience there. My car was repaired fast and skillfully. I will be coming back in the future if any issues arise! Brad is the best!

I had a great experience. Jeff was amazing, patient and proficient. The car was ready and so he allowed me to keep the rental car. The mechanic fixed the error message that came up as I was leaving. I appreciate the customer service and I will be back. It isn’t a matter of getting things right the first time as it is how they resolved the situation.

Purchasing my 2021 Atlas was very simple. Mike Steiber was a great person to work with. AJ is finance was awesome. Kevin the GM was a real professional. I would definitely recommend this dealership!

1st class organization! Was the easiest car buying process of my life. Answers to my questions were prompt, the deal was fair and the service was excellent!

Very good customer service. Great dealership.Had my car serviced there recently and they got me an Uber after I dropped my car off. Really appreciated it it.

I had an ID 4 on order but decided to drop by Capistrano VW to check out availability. They fortunately had an ID 4 exactly the color and model I had on order. We took a test drive at 4 pm and by 6 pm we completed the purchase transaction. Unfortunately we could not drive it home since it just came in that afternoon but they had the car ready for pickup the next day by noon. Smooth and excellent purchase experience

Im always satisfied with the service we recieve from Capistrano VW. I especially appreciate the good service and attention I recieve from Fred Evans my service adviser.

Excellent service. ECP / CheckEngine fault on a weekend. Jeff got a loaner and arranged for warranty parts ASAP. My car was ready on Monday with a new wiring harness installed. Thanks CAPO!

My experience at Capistrano VW was excellent! My husband takes his Jetta there for service and said everyone is really nice. So we went there to test drive a Golf. Steve was very personable and great to work with! I am happy that I leased the Golf… it’s a cool car!

I didn’t but my car from this dealer but kinda wish I had. I had an issue with new car and it was diagnosed. Part came in and was replaced. A very pleasant experience. I will be making Capo VW my home dealership

Service department was superb. Kept me informed of the entire process and price was right on.Looking forward to the next time.

Joey at Capistrano VW took great care of us when we first leased an Atlas and then 3 years later bought it. Everyone was very friendly and professional. This is our 3rd VW purchased from Capistrano.

A great team of guys - Nick, Buddy, John. I’ll never go back to Norm Reeves VW again!

I dealt with Nick, Joey and Steve. This was my second lease with capo VW they were extremely helpful getting me in the car that I wanted and went out of there way to accommodate my schedule. I will definitely continue to look to this team for help with future vehicle purchases.

I had a complex trade in situation, but Joey Robustelli and the sales team did a great job of coming up with a solution that worked for me. I love my new Tiguan. Thanks to everybody at Capistrano Volkwagon.

Great location and staff. Didn’t put on my hubcap correctly so it fell off as I drove home and I didn’t notice. They ordered a new one for me and put it on the next day!

Mike was awesome! Such a great experience.

The service done with the video from the mechanic was good… it was the service advisor. He had a bit of an attitude, like I was putting a stint in his day. I mean I know the pandemic has put some hardships on the workforce so I can take with a grain of salt, however, this place has always been fantastic service, however, this last visit was prob a couple notches down due to the Attitude.

Great dealership. The staff are very friendly and professional. There is no pressure and they provide several options to make it suitable to your needs and budget. This is my third vehicle from this dealership. Volkswagen is a very reliable product with low maintenance. I would highly recommend them.

Excellent and timely service. Friendly environment. Had a wonderful experience. Thank you.

Nick and Steven provided amazing service. Really made my first car leasing experience a breeze. Can’t recommend them, and this dealership, enough.

Well I didnt get my car at CAPOVW but if I could have I totally would have had no issues doing so.Between Buddy and Nick I was blown away. My experience was down right amazing. The experience was even better than what I have come to expect from the BMW dealership that I go to.Buddy is super cool and super easy to communicate with. Those extra little special touches that he put in to show you what youre looking for are just awesome. If you are looking for someone that you will feel comfortable buying a car from I highly recommend you ask for Buddy.Thank you guys both for setting the bar high on what car buying should look like.By the way I wasnt asked to write this but felt that they definitely deserve the time it took to write this and much more.

Great customer service! Great communication about all work being done.

Very happy with our VW ID.4 purchase recently. Attentive and knowledgeable sales staff. Easy car buying experience. Recommended.

We went from San Diego to Capistrano as they were the only one to have the Tiguan AWD in stock. We decided to finally buy an ID.4 there instead of San Diego as our sales associate, Steve, was very knowledgeable and did extra steps to pick us up at the train station. Our reserved ID.4 arrived sooner than expected and as the Coaster was cancelled, the management offered us to pay Lyft to pick up our great new car.We have been enjoying the process of buying a car at VW San Juan Capistrano. It was smooth, no push. Staff was listening to our needs to find the best match. We felt respected and we were happy to buy this ID.4 from VW San Juan Capistrano.Contrary to many YouTubers videos comments, the ID.4 infosystem is very easy to use and works perfectly. It is fast. The back window opening is a no brainer. First car that can also understand my strong foreign accent!! We were surprised as how high we are sitting in the car. Its really an SUV style.

Caring staff, eager to make a deal and get you behind the wheel of a Volkswagen. I drove up from San Diego to score my deal. So far very happy.

Wow, I never knew getting a car and dealing with a dealership could possibly be like this! I was a little apprehensive- being a girl & not expertly knowledgable when it comes to car shopping, I had been given the run around a few times in the past and had definitely felt pressured to make a purchase today because it wont last long. Then we went to VW Capistrano and met Niles- who was amazing! He was laid back, didnt pressure us, answered our questions honestly, worked with us to find something realistic and never got annoyed by our multiple test drives. We actually left soon after arriving because we asked for a specific model that they didnt have and decided to move on to the next place. But after we drove down the rode we agreed that he seemed chill and we shouldve at least looked some more and I am SO GLAD we did! We never felt pressured or like we were getting a sales pitch. He was patient, we didnt feel rushed and everyone he introduced us to acted in the same manner. I 100% recommend going to Capistrano VW!

My experience was amazing at the dealership, I didnt think about the purchase, but then, level of service and approach just made me start thinking about it...two hours later, here I am with the keys in my hands, and probably the best offer hardly anyone could match. Thanks to Chuck (perfect salesman), it was all easy and smooth.Highly recommend!

Highly recommend this dealership and their extremely high standard of customer service! Huge thank you to Miles Brandon and Nick Colucci who made the purchase of my Volkswagen ID.4 so easy! I just got my ID.4 delivered to my home in Chicago and I could not be happier!

Theres so much good to say about my experience at Capistrano VW. If you dont want to read this long review and are considering a purchase from this dealership, just do it! You wont regret it.Now for my review...I found myself in the market for a car after my 10 year old car was stolen. I was sad and a bit overwhelmed to be facing a car payment when I had not had one for years.After much research, I set a budget, prioritized the options I wanted and ranked my top 5 choices with a VW Tiguan at the top of my list. I started out on a Friday evening, determined to have a car by Monday within my set budget, but quickly learned of the new car shortage and the overinflated cost of pre-owned cars caused by the shortage. By the end of the first day, I decided I would purchase a new car instead of the pre-owned car that I preferred. Yet, this meant that I would have to increase my budget or settle for a downgrade from my previous car.On Sunday, I visited the VW Certified Pre-owned website feeling defeated and frustrated when I came across a good selection of pre-owned low mileage Tiguans at Capo VW, including one in my budget with everything on my list including the unique colored interior I wanted.Being two hours away, I called to confirm the availability of the car and was greeted pleasantly instead of greedily by a lovely man that I call Mr. Chuck. He confirmed the car was available and even took several more calls from me about the car that resulted in plans for me to come in the following day. He sent me a text message and we communicated by text about my appointment but he did not bombard me with questions or pressure as I was experiencing from other dealerships.After driving 2 hours, with my mom and dog in tow, Mr. Chuck greeted me warmly like a familiar family friend (nothing like a car salesman). He promised we would go at my pace and he would show me what I needed. We chatted about my theft and he pointed to the beautiful car he pulled forward waiting for my arrival and it was love at first site. He offered us beverages before taking off and invited my mom and dog to join. They chose to stay back and relax in the cafe like lounge.Mr. Chuck and I took a scenic drive where he showed me the great features of the car and a beautiful ocean view. When we returned, we looked at a few more fairly priced pre-owned models all with less than 20K miles on them and I was ready to purchase. We found my dog being loved on by the staff in the service department and my mom relaxing and waiting.We sat in the cafe and Mr. Chuck brought his computer to me. It all went so smoothly and so fast that I was stunned when Mr. Chuck handed me one of my keys. I approved one deal and without me knowing it Kevin, the finance manager, found a better deal for me. I cannot convey how amazing these people are.We laughed the whole way through and the other customers in thr cafe all spoke extremely highly of the dealership and the staff. I literally had fun buying a car and it didnt include a dance break to Beyonce and a bell ringing for a sale as we experienced at one dealership. No bows on cars, no flashy gimmicks. Just good honest people who wanted to sale me a fairly priced car and deliver on an experience that everyone deserves.Needless to say, I drove off in a car so great and having had such a wonderful experience that I am no longer sad about having my beloved car stolen. They give you a little box with a very special gift in it when you are done, and I got an amazing new car. I am looking forward to making a 2 hour drive for future service appointments because this is my dealership.

Fred Evans and the wonderful team of service personnel, especially Michael Kourie, who do their careful and thorough work on my Jetta deserve my highest praise. They are great. Fred has been my “guide” for many years. I feel confident I can trust and depend on him. I cannot thank him enough.Many thanks, Ann Hoffelder.

We had a great service and have never run into any issues. The staff is top notch, Niles handled the explanation of features for the ID-4, and I highly recommend he be used EV type sales.

Great experience, zero pressure. Good knowledge of vehicle. Worked with Chuck Lily...if I got to choose, he’d be the one I’d ask for.

Great service.Good staff.Responsible and responsive.Good coffee :)

Had a great experience with buying my VW ID.4 here. I went to about 4 other car dealerships before deciding to buy thru Capistrano. Other dealerships had issues such as - not knowing their product or giving us incorrect info, adding excessive additional fees on top of MSRP, playing mind games and pretending like theyre giving me a good deal when they completely were not.Capistrano VW gave me NONE of that trouble. I started my purchasing process by texting regularly with Niles. He gave me really up to date info and kept me informed the whole time. On the test drive, he gave me new information bout the car that I had not yet learned. We were able to place a deposit a few days to hold the car, in advance to seeing the car. When we showed up, the whole car buying process took less than 2 hrs. I am very happy with my purchase.

I called capristrano Volkswagen services on a Saturday morning as my car sounded weird. Spoke to Arlen - he was so helpful, professional & understanding. The car was fixed that day! Couldn’t recommend this place enough!

Bought a 2021 Golf GTI 6-speed from them. Probably the easiest, quickest, and most headache-free transaction Ive ever had at a car dealership. Edward was my sales rep, and since I knew exactly what I wanted he didnt waste my time; quick test drive around the nearby twisties, and on to signing paperwork. Finance didnt try to screw me over with overpriced extended warranties or anything else.Their GAP coverage is a bit pricey, but unless you put down a bunch of money its highly advisable that you get it. And with their 0%/60 mo financing, it was still cheaper than using my own bank with their cheaper GAP coverage.Only other thing that bugged me a little bit is that their vehicles are all equipped with an anti-theft GPS that obviously wont be removed and is also a bit pricey. But in the context of all the other crazy marked-up dealer adds that Ive seen elsewhere, its not so bad. And its a little extra piece of mind.

Straight forward and refreshing at a dealership? YES! Great experience and I look forward to getting my next car here as well.

Had the 80,000 mile service on my vw eurovan camper. Did a very thorough job. They discovered a stripped bolt on the oil pan drain that had been sealed with silicon caulk. The drilled out the hole, tapped it and installed larger bolt. They did this with no extra maintenance charge. They are also very friendly and have an excellent facility to visit.

I absolutely hate car dealerships to the point that Ill usually find the car and make my husband do the rest. So many dealerships ruin the fun and experience of buying a new car. NOT SO with Capistrano VW. The whole experience was amazing 👏 I ordered the new ID4 and was constantly informed by Niles of what phase the vehicle was at and when it was delivered to the dealership. I cant list enough good things about Niles Lopshire . He is absolutely awesome 👌 and totally goes way out of his way for you. Not just until he sells you a vehicle but even after. He answers your phone calls when you call or immediately calls you back. He made the whole experience awesome. Thank you Niles 😊

I had the opportunity to buy an VW ID.4 and Capo VW was able to help me! My scheduled meeting was great, very professional, and informative! After a good test drive we sat down with are very knowledgeable sales member and we walked thru the options of leasing or purchasing and decided the lease would be best for us! They then proceeded to get us lease financing thru VW leasing and we were on are way!! This was a great experience and would highly recommend this dealership if you are looking to by a new VW!

The staff who I talked to were all very helpful and professional, I brought my car in because I was having problems with it and they kept me updated on the status of my car throughout the day. Thank you!

Ive been leasing cars from this dealership for over 10 years and have referred alot of my friends and clients exceptional service and customer service!

This is the 2nd vehicle I’ve purchased from Capo VW and the experience never fails to impress. Chuck was very responsive in setting up an initial appointment and offered multiple test drive opportunities. I notified Chuck a few weeks later that I was ready to start the paperwork on a specific vehicle in their fleet. I sent him a text early Saturday morning with the stock # of the vehicle I wanted. He let me know it would be ready 30 minutes after opening. My husband and I got there at 9:30am and we’re out by 11:30am. The finance department was easy to work with and paperwork was quick and easy (I was pre-approved for a loan through Schools First).After my 1st VW was on its last leg at 193,000 miles, I knew my next car would also be a VW and I couldn’t be happier!

Buddy is a great sales person! Very helpful and knowledgeable, not pushy and willing to go the extra mile to make sure you are comfortable and excited about your new car. Truly a great help and cant be happier with our experience!

Very transparent, professional and helpful. Great dealership experience

Great, helpful technicians and fast and friendly service! This is a dealership that I feel comfortable bringing my Golf to. They patched a hole in my tire also for no charge, they truly care about their customers and it shows!

Great experience. The complete process was hassle free.

I cant thank these guys enough for making the process so easy. Before I found Capistrano VW, I was a bit weary as Id been through the ringer with a few other dealerships. Im grateful for how nice they were, and for how the no hassle experience they provided. I flew in from Northern California just to get my car from them and I was in and out of there within an hour. Mike and Ali were so pleasant and helpful. Theyve got awesome reviews for a reason!

Absolutely love this dealership!! If you want a Volkswagen this is the dealership to go to! My fiancé and I were unsure what car we wanted and after 6 different dealerships not only did we love the Jetta SEL premium but the customer service was outstanding! We worked with Chuck Lilly, one of the nicest and easiest car salesman I have ever worked with! Never felt pushed once at this dealership and they were very willing to work with us on pricing! We are very happy and will be returning to this dealership on any future Volkswagen purchases!Thank you Chuck, your the man!!

The second vehicle purchase from Capistrano Volkswagen. The management and sales staff are the best. Capistrano Volkswagen operates with absolute integrity. They value your time. It was an overall excellent experience.

Great customer service, and quick job done.Special thanks to Mr. Jeff.

I purchased my VW through a lease buyout with Chuck. He is an outstanding salesman with a strong moral character. Chuck is attentive and great at understanding customers needs and priorities. I felt listened to and heard. Chuck is an asset to the company and saved my thousands of dollars. Nick the general sales manager was incredible at facilitating the deal and assisting Chuck. I feel cared for and extremely happy after the purchase. You have my loyalty!

The service department is fantastic!

Wonderful dealership! Very friendly staff and they work with you on the sale!

My visit with Capo VW was for my 10K service, and Tire Rotation and everything went very well as always, these folks are with out a doubt the BEST!!!

I had such a wonderful experience buying my car here! Id been in the market for a Jetta GLI for months and done my fair share of research. I went to two VW dealerships in the LA area and left both unsatisfied. Late Tuesday night, I decided to email Capistrano Volkswagen, even though its 50 miles away, and see about availability and price. J.J. emailed me first thing in the AM, and even sent a video of the car I was interested in. We emailed back and forth, talked on the phone, and then I decided I was getting a new car! It was so easy and my time was never wasted. J.J. was very upfront, honest, and pleasant to talk to, which I appreciated. J.J. even picked me up from the train station! Everyone was so nice and genuine! I dealt with A.J. on my paperwork and he was easy as can be. Including my test drive, I was there less than 2-hours. It was well worth the trip from LA and I love my new car. Its amazing and I couldnt be happier!

Best customer service, honest and dependable.

Everyone was great!! Highly recommend!

Our family has been buying cars from Capistrano Volkswagon for years and we keep coming back because of the stellar service they offer. They really treat you like family in every way.

The service team was fast and efficient while diagnosing my TDI, and the related work. I brought my vehicle in to deal with a/c issues, they not only fixed that, but found out my intake was working improperly, and it was covered on the warranty. Probably the best experience I have had with a service team. Thank you again!

Female friendly. Honest!

From the moment pulling in to the driveway and the porters directing me started the 5?? Service!Met with Arlen (who would be my service consultant) to Cory Goodman (Service Manager) who both greeted my wife & I.Listened to my concern (as I was on a road trip) assured me they would do their best to get a quick Diagnosis (and by a Senior Master Tech too!) and have a seat in the great waiting area and I’d hear back shortly.Shortly was FAST, as I received a really cool video from the tech showing additional items he felt I should be aware of as well as completely addressing my original concern. Stated the information would be given to the service consultant who would give me the expense & time breakdown for the work shortly (again- light speed coordination here).The parts needed would be there later that day and since they knew I was on a road trip to L.A., a rental car (beautiful too) was offered and arraignments were made for me to leave a credit card with them and all would be taken care of before coming back. I came back Sunday (service was closed) but they had my car ready - washed - and the keys were with the sales manager Steve Smith who was already aware.So impressed with the seamless coordination between every department and every level of staff! And the lady who handled my rental (should have got her name too) was just as amazing.TEAM here truly stands for - Together Everyone Achieves More!!?????????? Service

Great communication ! I would recommend for sure

Great service in all respects

I received registration renewal on a car I traded in when I purchased a new vehicle from them. Not thrilled that they didnt file the Notice of Transfer and Release of Liability for the car I traded in and was shocked to learn that this is something I was supposed to do, not the dealer who took ownership of the car? Also, I just got a parking ticket in the mail for the old car that I havent owned for 9 months.. If the finance department is going to lowball me on the trade in price of my car, at least take ownership of the vehicle once I agree to it.. Buddy is the only reason you got 2 stars, hes great!

Unequivocally and without a doubt the most expensive Vw service department in the country. Oil changes full/regular, wheel alignments, filter replacements are all easily $35-$45 dollars each overpriced compared to what’s around. I was quoted $1500 for labor for a water pump and thermostat replacement. Mind you I already have the parts. $1,500 For just LABOR! In fairness, this is extensive work that the book calls for 5 hours to complete, so it is a service that requires money. But I don’t understand how $150 hour for labor for 5 hours makes $1,500. I had this same service completed here in town for $400. I would never recommend coming here under any circumstances unless you’re getting warranty work covered from VW which even then I’m confident they would try to skimp you.

We love Fred and the service he and the team there at Capo VW provides. Our car is always well cared for. The service is always completed in a timely fashion and the car is washed upon its return to us.

I’d like to share my experience with Capistrano Volkswagen. Overall the service was extraordinary! I called and scheduled an appointment for my vehicle oil change . This was my first time here . Arriving to the location I noticed the great service and the precautions being taken due to this pandemic. I was greeted right away by Fred Evans my service advisor. He put in my work order and was able to explain to me the service my vehicle required. All my questions where answered by Fred . I went ahead and waited for the service . This was honestly the shortest wait time I’ve ever had. I’d like to also acknowledge Caleb Stuckey the technician that serviced my 2019 Jetta . Thanks again to all the staff here at Capistrano Volkswagen . They also accept Apple Pay .

Great buying experience with most work being done via text before I even arrived on the lot. Personably staff.

Stop by this location to ask about service on my car .( JEFF ) Service Manager is the man to see. Im sure the rest of the team are as good. JEFF and I have never meet and let me tell you he is a truthful guy and I will take my car back to him for any work needed on it. Jeff is very clear with his words when going over the car and any issues there may be about the car.Thank you JEFF for being Honest

They saved us money by checking the recall and warranties, service was great and work done was excellent!

Setting up the appointment was easy and this is coming from someone that hates talking on the phone. I was informed of all the work that will be done on my car and the cost was upfront. This gave me a chance to shop around, but Capistrano was the best deal for what I was looking for. I purchased my car here and had all service on my vehicle done here as well. Best customer service I have ever experienced, I always leave happy and feel safe when driving my car. Thank you so much for going the extra mile every time!

I took my 2014 Jetta TDI Diesel in. It was my first experience with Capistrano Volkswagon. I met Fred Evans the Service Advisor. On a scale of 1 to 10 - he is an 11. Very professional. I was really impressed with the fact that they sent me a video of what was wrong with my car. Very cool ! They did the Catalytic repair under warranty, and found out my coolant fluid was like sludge and needed to be flushed. As well my alignment was out of balance. Really impressed and i will do all my maintainence at Capistrano. I am interested in the new upcoming Volkswagon Bus and am speaking to one of their salespeople Steve Skinner. I recommend Capistrano Volkswagon !

I had an experience that was less than favorable and I left an extensive review about it. After Cory Goodman, Service Director at Capo VW reached out on a few occasions, I have come back to edit the review. Theyve gone above and beyond to try to win me back, which is enough to win some starts back on this review. Though I still disagree with the price I was quoted to repair two items, Capo VW cant control what parts cost when they order them and labor is labor.

Made an appt for the day but it was especially busy. Service was completed in great time and much appreciated. Fred is always the best. Service technician was fast and thorough

We were there for 10 to 15 minutes and no one acknowledged our presence let alone offered to help.Fortunately there are other Volkswagen dealers.

Service department is knowledgeable, completes work promptly, and provides excellent customer service. However, as with most dealerships, it is my experience that they egregiously overcharge for parts and labor for rather simple services. For example, I was quoted over $150 for a plastic bottle which houses overflow coolant (this is for the part only - replacement labor was just under $200). That day I purchased the exact same OEM replacement part online for $16 with the intention of doing the work myself. That is an upcharge of about 1000% for buying the part from the dealership, plus installation. I dont mind paying fair labor rates, but please dont yank my chain with the part costs.If convenience rather than cost is your biggest concern, this is a great place to service your VW.

Brad was great!

Very careful about safety in this pandemic. Super easy to work with. I had a very positive experience.

Ive been a customer of Capistrano Volkswagen for approximately ten years. Ive purchased three cars here. I recommend Capo VW often. Customers are treated like family and I have to assume employees are as well. Many of the faces havent changed during the past ten years. Thats not typical in the industry and to me is a fantastic sign. The service department is top notch. The customer lounge is comfortable and the WiFi is fast and reliable. Ive been able to easily work while waiting for my service to complete. Two thumbs up from me.

We just had a wonderful experience buying our son’s first car at Capo VW. When we arrived, Curtis drove up to us in the car we were shopping for and it was freshly washed. He was very knowledgeable and enjoyable to work with. Finance was also a breeze. We love our Jetta. Thank you guys!

By far the best car buying experience Ive ever had. Not only did we get a smoking deal, our sales associate Buddy, was amazing to work with. He and his manager I think Nick were upfront and didnt play any games.

Sales department doesnt like to make sales and receptionists is rude and will give you attitude over the phone and will continually hang up the phone so you have to call multiple times to get any sort of help. Always have missing parts from service and says there is nothing they can do to accommodate you

My husband and I went in to volkswagen at the end of may because I saw the deals they were running for Tiguans and that was my dream car. When we got there, we were introduced to Chuck. He was fantastic! He showed us the basic model of the car, and as we told him what features we wanted, he helped us pick out the SE model. He was so patient with all our requests, and let us test drive one to make sure we loved it before buying. He walked us through multiple down payment options, and we worked out the best one for us. Im so happy with our purchase and so thankful we had Chuck. He didnt try to upsell us, or force us to spend more than we could afford, but he also made sure we had all the features we requested. I will definitely be coming back if I have any questions or concerns. Its been the best month driving my new car around :)

It was fine, not loaner car, so had to rent a car at Enterprise. But the dealer was helpful and did everything exactly as they should have done. Car was ready and washed when they said it would be done and the price was exactly what the estimate said it would be... no compaints.

Quick appointment, professional and personable intake/check in and work done very satisfactorily. Vehicle returned in clean condition (washed). Video of service is a nice touch.

Very pricey for a wheel alignment. Not sure that it is worth it to drive from Huntington Beach

I have a 2018 Tiguan with a known production defect where the B-Pillars tick and rattle as you drive along. Volkswagen has a technical service bulletin to quiet it down now, so I took it in to have it done.The dealer caused some problems with my interior during the service, and I had to escalate to the service manager and service director in order to get it fixed.They gave me a loaner, but overall it took four trips to the dealer and about 7 days in the shop to get everything taken care of.They dropped the ball on quality control.