Rating:1.0Fix the contact us information. No one ever pick up the phone.While returning the van I was told that the receipt will be emailed to me. The email never came. I visited the store again in the evening, the guy at the desk told me its returned dont worry. When I asked for the receipt he gave me van booking receipt, I asked again for return receipt and he just said its returned and shut the door. Again I had to visit the store next morning just to make sure that the van is marked as returned in U-Haul system. Will think twice before renting U-Haul specially from this location.

I’ve had two very good experiences with them a whole year apart from each other. Easy check in and check out and no overcharging. Can’t go wrong with them.

Be very careful with your miles and other charges. They charged me two times of my distance.

Very rude staff. That old man was really impolite. I should have read the one star reviews before I went there, had same bad experiences as others’

I went there to get a hitch installed. The person who helped me (forgot to ask his name, green eyes, dreadlocks) was friendly, and did an excellent job. I am very happy about the whole process, thanks to him.

Extremely rude staff, this old man yelled at me for not knowing which vehicle to go to.Would never go back here!

Couldn’t close the back of the truck.They charged me for 3 gallons extra fuel although I brought it to the same level, this is a first time that has happened with any uhaul I have rented. Don’t trust these guys and don’t do self checkout.

These guys went above and beyond to help us and had such friendly service! Can’t recommend them enough. Jill and Joey were so helpful!

Jose is very honest and good person. He installed a hitch for me quickly and did it well. The owner Brendon and staff Robert are very friendly. Highly recommend this place for hitch installation.

Go to any other UHaul in the area. This place is unprofessional and ended up leaving me stranded on my moving day. I scheduled a 6am pick-up, arrived on time, went through the verification process for contactless pick-up (required given the early pick-up), only to find out that the key was locked away without a code provided. The online chat agent referred me to an online UHaul general help customer service number. The UHaul customer service line advertises 24/7 customer support, the line had a 110 minute wait time at 7am on a Sunday. More false promises and advertising follows. After 1hr on the help line someone finally got back to me and guessed the lock box combination. I Ubered to the location so I would not have to leave my vehicle at UHaul. I was stranded at the UHaul location from 610-745am. Horribly disappointed with UHaul.

The staff is always really nice and helpful with questions. Explained how to operate the truck in a easy to understand way. Offered deals and specials. Ive rented 3 trucks now and the process has always been super fast and easy and painless. Overall a really good experience.

I needed a car hitch for my bike rack. Their price was the best. Sal was the best. He helped assure it worked fine and got me a lock for it too. The guy at the desk was very accommodating and even went get me a chair to sit in while I waited. I have always had a great experience with UHaul. One of the best and most reliable companies in America. I dont know what Id do without them.

UHAUL IS A COMPLETELY WORTHLESS BUSINESS. DO EVERYTHING YOU CAN TO AVOID THEM. USE ENTERPRISE, BUDGET, HOME DEPOT INSTEAD. THEY WILL CANCEL YOUR RESERVATION AND STRAND YOU.COMPLETELE MOUTH BREATHERS WORKING THERE. THEY WILL PAY FOR DOING THIS TO ME!! A HIGH COST!

These guys did a great job of taking care of us during our last rental. There was predictably a large lineup of people first thing in the morning, but the team worked quickly and efficiently to check people in, answer their questions and get them on the road. I left 1 star off because of the condition of the truck we received. The check oil light was on when I received it, and there was noise coming from the steering when it was turned to its extreme in either direction. Note, that it drove fine and I never felt unsafe, but Uhaul should support its outlets in running regular checks of the vehicles, so simple things like this can be found and addressed.

We recently rented a van and had an excellent experience. Staff was friendly and helpful. They accommodated a last minute change and made the whole process quick and simple.

I have used this U-Haul location for years. Dave the manager is the best. The staff is friendly, quick and pays attention. Most importantly, the vehicles are clean and in great working order. Their prices are fair. We use them almost every month for vehicles. Thanks guys for a great experience!Mike C

Wow these guys were wonderful. Ive used U-Haul many times before, but never at this location. Their customer service was truly exceptional. I needed a truck and flatbed trailer to tow a vehicle, and they quickly helped me hitch the trailer, pull my vehicle up and had me ready to go - I very much appreciated their expertise and friendly service!

Do not use this Uhaul location!! They are over priced and they do not maintain or check their trucks for issues. I picked up a Uhaul this morning and now I am waiting...still waiting for roadside assistance for 3+ hours now because the 2nd rear tire was bald and shredded on my trip to my location. Not only that but the exhaust on this truck is damaged which they should have checked.This truck is beyond an accident waiting to happen. Rent elsewhere!

I had a situation today - when while returning the truck to the location, I forgot to put back the furniture pads i.e. I forgot them at my house while unloading the stuff. Typically this is charged. I explained the situation to David and I was expecting a lot of trouble. I had to get to office so I did not have the time to go back and the pads immediately.But David was so understanding. He immediately told me this is not a problem and I could get those by the evening and return them. This is amazing courtesy and customer service to me. He could have made it really difficult for me - because I did make a mistake. Instead he made my day. David - thank you so much for understanding and making my day!

Good stock of trucks with different sizes. fast service and have done same day hauling with no problems. convenient location.

Very smooth process and very friendly staff too. They have a great online system to pick up/return the rental truck/equipment after hours in case it falls out of their hours of operation. Most recommended.

I dont know why this U-Haul has near 4 stars. Dont be deceived with its stars. Here is my story because I didnt look into other peoples reviews:I reserved my car in advance with moving help and other things. When I was in the path to take my car (pretty much 1 min to the U-haul), I received a call that my reservation was cancelled. I was not sure it is a real call and I jumped into the U-Haul. The manager (Dave Daniels) and the other guy said your reservation has been cancelled because you are late. They said we cant wait for you and your reservation may be cancelled 45 mins after the time. I told them Im here and they said we cant do anything.Their customer service sucks and it messed up all my planning for move out. What I think is that they look at your reservation and if they dont like your name, they would give that reservation to their dudes.

Brandon and Paul went above and beyond getting our trailer road ready. Could not be more grateful. Amazing customer service!

If you are asked when you would return your rental, just say the next day at the same time for one day. I made a rental of trailer at 9am, they asked me when I could return it, I estimated at 3pm, then they rented out the trailer before I returned it at 4pm and they charged me twice. They treated your estimation as a promise and tried to make more money.

I am very impressed and appreciative for the availability of needed equipment and great customer suggestions on how to make my moving project safer more efficient and less expensive.Josh was my customer service rep and kudos to him for helping me save time getting my moving job done safer and more easily during the transition.

Location opens at 9am, I was setup for self dispatch and told I could come at 8am. App didnt work to let me self dispatch, called customer service, waited 40mins and was told the even though self dispatch is available for this reservation, the truck doesnt have a locker key.... So I need to wait 20mins till the location opens. Broken system.

This place cheat on customer to pay for something we didnt do. We rented the van for 15 days and drove only 300 miles. Returned amd they made us pay for the tirea that has been worn out before. Shady business.. the rent only cost $600 but they bump up to $1300 for two weeks and three hundred miles drive. They also blamed that there was no spare tires when in fact there was non when we picked up. Very shady place. Becareful.

Friendly folks with prompt service. I visit this place often and always had a quick service and a please take experience

Guys at the counter provided us with the truck and service we needed to get the job done. Service was fast and efficient. Great place to rent a uhaul.

Great service. Quick and easy process if reserved online. Easy check out.

Customer service 10 + I just spoke with Chris she was amazing... I have seen such a decline in customer service in todays society... thank you u-haul on Capitol expressway in San Jose for hanging up on me... I went from the worst customer service experience to the best in a matter of minutes.. I have saved Oakland Road U-Haul San Jose as my favorite in my phone now... thanks Chris you rock👍😀💝

New policy: they request and require you to give them permission to take a picture of your drivers license (both front & back) and then they will upload the photos to their database, so that all of theie employees have access and could steal (sell) your identity, because well hey, they also require a major credit card to rent anything, so there! Bam! If youre a felon get a job there....Your in, to hundreds of personal identities to choose from!!!I called customer service, reached Alabama (really?!) Its their new policy.The worse customer service ever!What is wrong with this company?!Honestly, I dont mind providing my license and go ahead document the info, but a friggen (I prefer the other F word) picture uploaded into their system?!!! BS.Im a lonnnnng-time customer, but NEVER will I walk through their doors again.

I have booked u-hauls from here several times and people are really nice. they also accommodate genuine late returns, etc.

Friendly and good inventory. Ive even had them upgrade me before. This is a good location.

Rob is the man. He took care of us speedily

Good service. But I ended up paying too much for moving my luggage which I could have done using 2 rounds of uber for cheaper price😶

THIS BRANCH HAS 2.5 stars on YELPDave Daniels - General Manager of U-Haul (San Jose 2395 Oakland Rd)BEWARE OF SCHEDULING RESERVATIONS AND FULFILLING THEM AT THIS LOCATION WITH THIS GENERAL MANAGER (Dave Daniels*).SAVE YOURSELF TIME, MONEY, STRESS AND ORDER A POD OR GO TO PENSKE, RYDER ETC. ANYWHERE BUT U-HAUL.* See business card and picture for reference.This was the worst experience I’ve ever had with any company...EVER! Not only with this branch of U-Haul, but also with the call center. This is a long experience, but I’ll shorten it to give you a brief taste of our horrible incident on 7/3/18.A week prior (6/26/18) we reserved a U-Haul 8x12 trailer at the San Jose branch for pickup on 7/3.On 7/3, my wife goes to pickup the trailer per our reservation, and the conversation goes this way:Dave Daniels (General Manager) nonchalantly tells her: “Oh we don’t have that trailer.”Wife: “well we have a reservation that confirmed pickup here at your branch”Dave Daniels: “yea we don’t have that, and the closest one is 2 hours away, you can drive there.”Wife: “We need the truck now per our reservation because we are moving tomorrow.”Dave Daniels (General Manager): “Well other people drive several hours to pickup rentals.”Wife: “But our reservation is here and if someone would have contacted us to let us know, we might have been able to pick it up 2 HOURS AWAY!!! You need to make this right for us.”Dave Daniels (General Manager): “Oh whatever, I’ll call the call center and see what they can do”Call Center: “Can’t do anything for you, all we can do is give $50 off your purchase of a $1700 Truck rental” (Hangs up)Wife: You have to make this right Dave, what are you going to do for us?Dave Daniels (General Manager): “I’ll drive 2 hours to the branch and pick it up for you guys today and call you later before we close (7pm). Let me get your number and reservation number. Talk to you soon. Don’t worry this will be taken care of.”7 hours later still no call.6pm rolls around and I decide to go to the branch and see if Dave Daniels (General Manager) made any progress because the Branch closes at 7pm.I ask Dave Daniels idiot receptionist where Dave Daniels is...Reception Idiot: “Oh Dave went on vacation and won’t be back until next week. Here’s his business card with his number, go ahead and call him.”7pm comes around and no call, no trailer, U-Haul now closed.Several calls to the call center speaking to people inept and just collecting a paycheck. Transferred 5 times to different people saying they don’t deal with these issues.One call center girl named Miesha says “I don’t have time to talk to you” and hangs up. The last girl says “we can file a grievance which takes up to 48 hours but thy probably won’t do anything.”8pm, no trailer, no call from General Manager Extraordinaire.U-Haul officially screwed us over, like many other people with the same experience.To get a General Manager to say he will take care of the issue, and to never call you back or deliver according to his word is HORRIBLE BUSINESS AND DISGRACEFUL.This branch with DAVE DANIELS (General Manager) as its captain deserves 0 stars on Yelp and is exactly what’s wrong with society.ONCE AGAIN, DO NOT DEAL WITH THIS BRANCH OR U-HAUL IN GENERAL.Have a POD delivered to your home or use PENSKE, RYDER etc. Save time, money, stress and get your move handled correctly and efficiently from step 1 and don’t do business here.

THIS BRANCH HAS 2.5 stars on YELPDave Daniels - General Manager of U-Haul (San Jose 2395 Oakland Rd)BEWARE OF SCHEDULING RESERVATIONS AND FULFILLING THEM AT THIS LOCATION WITH THIS GENERAL MANAGER (Dave Daniels*).SAVE YOURSELF TIME, MONEY, STRESS AND ORDER A POD OR GO TO PENSKE, RYDER ETC. ANYWHERE BUT U-HAUL.* See business card and picture for reference.This was the worst experience I’ve ever had with any company...EVER! Not only with this branch of U-Haul, but also with the call center. This is a long experience, but I’ll shorten it to give you a brief taste of our horrible incident on 7/3/18.A week prior (6/26/18) we reserved a U-Haul 8x12 trailer at the San Jose branch for pickup on 7/3.On 7/3, my wife goes to pickup the trailer per our reservation, and the conversation goes this way:Dave Daniels (General Manager) nonchalantly tells her: “Oh we don’t have that trailer.”Wife: “well we have a reservation that confirmed pickup here at your branch”Dave Daniels: “yea we don’t have that, and the closest one is 2 hours away, you can drive there.”Wife: “We need the truck now per our reservation because we are moving tomorrow.”Dave Daniels (General Manager): “Well other people drive several hours to pickup rentals.”Wife: “But our reservation is here and if someone would have contacted us to let us know, we might have been able to pick it up 2 HOURS AWAY!!! You need to make this right for us.”Dave Daniels (General Manager): “Oh whatever, I’ll call the call center and see what they can do”Call Center: “Can’t do anything for you, all we can do is give $50 off your purchase of a $1700 Truck rental” (Hangs up)Wife: You have to make this right Dave, what are you going to do for us?Dave Daniels (General Manager): “I’ll drive 2 hours to the branch and pick it up for you guys today and call you later before we close (7pm). Let me get your number and reservation number. Talk to you soon. Don’t worry this will be taken care of.”7 hours later still no call.6pm rolls around and I decide to go to the branch and see if Dave Daniels (General Manager) made any progress because the Branch closes at 7pm.I ask Dave Daniels idiot receptionist where Dave Daniels is...Reception Idiot: “Oh Dave went on vacation and won’t be back until next week. Here’s his business card with his number, go ahead and call him.”7pm comes around and no call, no trailer, U-Haul now closed.Several calls to the call center speaking to people inept and just collecting a paycheck. Transferred 5 times to different people saying they don’t deal with these issues.One call center girl named Miesha says “I don’t have time to talk to you” and hangs up. The last girl says “we can file a grievance which takes up to 48 hours but thy probably won’t do anything.”8pm, no trailer, no call from General Manager Extraordinaire.U-Haul officially screwed us over, like many other people with the same experience.To get a General Manager to say he will take care of the issue, and to never call you back or deliver according to his word is HORRIBLE BUSINESS AND DISGRACEFUL.This branch with DAVE DANIELS (General Manager) as its captain deserves 0 stars on Yelp and is exactly what’s wrong with society.ONCE AGAIN, DO NOT DEAL WITH THIS BRANCH OR U-HAUL IN GENERAL.Have a POD delivered to your home or use PENSKE, RYDER etc. Save time, money, stress and get your move handled correctly and efficiently from step 1 and don’t do business here.

Very good service .. workers have patience to solve your problem or guide you in a good way ... best uHaul ... service around Bay Area ...

Too many bad experiences:1. Kept me waiting for almost an hour, even after I checked in online2. Charged for 2 days even though I returned the vechicle on the same day.3. Called them 3 days in a row to find out why they charged me extra. they keep saying store manager will call me back but they don’t. 3 days same answer...??? And still no response4. Don’t buy any items online, they won’t send the receipt. When you want to return any unused items like sofa/ mattress cover, they don’t take it back because of No receipt.

U-Haul This rental agency is good, we rented the van multiple times here while shifting and service is also fast.

Ive rented from here a few times and have always had a good experience. Uhaul tends to have a lot of issues with their computer systems so I recommend doing the online check in in advance.This will make the process of getting your vehicle much quicker.

This is my sons experience that messed up their whole moving day. Good job uhaul. STAY AWAYDave Daniels - General Manager of U-Haul (San Jose 2395 Oakland Rd)BEWARE OF SCHEDULING RESERVATIONS AND FULFILLING THEM AT THIS LOCATION WITH THIS GENERAL MANAGER (Dave Daniels*).SAVE YOURSELF TIME, MONEY, STRESS AND ORDER A POD OR GO TO PENSKE, RYDER ETC. ANYWHERE BUT U-HAUL.* See business card and picture for reference.This was the worst experience I’ve ever had with any company...EVER! Not only with this branch of U-Haul, but also with the call center. This is a long experience, but I’ll shorten it to give you a brief taste of our horrible incident on 7/3/18.A week prior (6/26/18) we reserved a U-Haul 8x12 trailer at the San Jose branch for pickup on 7/3.On 7/3, my wife goes to pickup the trailer per our reservation, and the conversation goes this way:Dave Daniels (General Manager) nonchalantly tells her: “Oh we don’t have that trailer.”Wife: “well we have a reservation that confirmed pickup here at your branch”Dave Daniels: “yea we don’t have that, and the closest one is 2 hours away, you can drive there.”Wife: “We need the truck now per our reservation because we are moving tomorrow.”Dave Daniels (General Manager): “Well other people drive several hours to pickup rentals.”Wife: “But our reservation is here and if someone would have contacted us to let us know, we might have been able to pick it up 2 HOURS AWAY!!! You need to make this right for us.”Dave Daniels (General Manager): “Oh whatever, I’ll call the call center and see what they can do”Call Center: “Can’t do anything for you, all we can do is give $50 off your purchase of a $1700 Truck rental” (Hangs up)Wife: You have to make this right Dave, what are you going to do for us?Dave Daniels (General Manager): “I’ll drive 2 hours to the branch and pick it up for you guys today and call you later before we close (7pm). Let me get your number and reservation number. Talk to you soon. Don’t worry this will be taken care of.”7 hours later still no call.6pm rolls around and I decide to go to the branch and see if Dave Daniels (General Manager) made any progress because the Branch closes at 7pm.I ask Dave Daniels idiot receptionist where Dave Daniels is...Reception Idiot: “Oh Dave went on vacation and won’t be back until next week. Here’s his business card with his number, go ahead and call him.”7pm comes around and no call, no trailer, U-Haul now closed.Several calls to the call center speaking to people inept and just collecting a paycheck. Transferred 5 times to different people saying they don’t deal with these issues.One call center girl named Miesha says “I don’t have time to talk to you” and hangs up. The last girl says “we can file a grievance which takes up to 48 hours but thy probably won’t do anything.”8pm, no trailer, no call from General Manager Extraordinaire.U-Haul officially screwed us over, like many other people with the same experience.To get a General Manager to say he will take care of the issue, and to never call you back or deliver according to his word is HORRIBLE BUSINESS AND DISGRACEFUL.This branch with DAVE DANIELS (General Manager) as its captain deserves 0 stars on Yelp and is exactly what’s wrong with society.ONCE AGAIN, DO NOT DEAL WITH THIS BRANCH OR U-HAUL IN GENERAL.Have a POD delivered to your home or use PENSKE, RYDER etc. Save time, money, stress and get your move handled correctly and efficiently from step 1 and don’t do business here.

They we tried to cheat us! Returned after hours and next morning called about huge dense all over the right side, broken light, that WE Left in a trunk! ThanksGod, my husband took a pic of truck before, there was already a dense! People, take a video or pics when rent something here, otherwise they will make you pay!

Many varities from small vans to big trucks.Moving supplies are sold here as well.A gas station couple of blocks away.

Quick, no hassle service. Prebooking recommended for bigger trucks.

Great service and location. If you need to get some extra help, there are often some guys hanging out at the corner looking for extra work.

Worker glean doin very good job there

Horrible customer service and personal all dressed in street clothing and shoes no professionalism what so ever also the place stinks and I would check the trucks and trailers before you rent them I saw some cracked welds just a friendly warning lastly before I left I saw some of the employees on the clock smoking with another veichle very suspicious

Great service and price for installing my trailer hitch!

They took care of us. Great customer service.

Good place. Easy to use

Reasonable prices for moving boxes of many sizes.

Had a great experience coming here.

It doesnt take cash.

Manager is very helpful

Quiet, no queues, near gas station.

Service was too slow. There needs to be a separate queue for people who have reserved online.

Quick way to rent a truck

Plenty of trucks and the service is quick

Very helpful folks in there

Tried calling for 3 days with no response. So I went in and asked if I can rent one of the 15 trucks currently on the lot and they said none of them were available. 2 stars because they guy behind the counter was helpful.

Friendly and prompt service .

Come in weekend with long line. The Manager not happy to talk with customer.

Great customer service!

Very nice staff

Easy check in by app

Good service

Good service

Good service

Great Service

Friendly staff.

Yes.

OK

Terrible attention

Terrible service

First rent U-Haul, it feels good!