Terrible company, lies on project start and completion date, sales person lied about installation date, lied and stated no credit card (most likely so you cannot dispute charges at a later date when company delays months and months) owner did second measurements lied about project start date, company refuses to return 50% deposit, not even sure company is legitimate or even in business anymore. Terrible company, terrible business practices

This review is long overdue! George and the team at Heritage are truly 5 Stars all around. I purchased and replaced all the windows in my house all with all the exterior doors. I ended up going with the Milgard Ultra series. The product is fantastic and their warranty is the best in the industry. The Heritage process from start to finish was smooth and their process was efficient. The installation crew provided by Heritage was excellent and efficient. If you need the best of the best, call Heritage!

Project (June-September 2020): 9 windows, 3 New Construction, 6 Retrofit, 1 Sliding Glass Door. All windows were outfitted with new window sills and frames on the interior. (Millgard Ultra Line/ black ).Work quality - While installers were friendly and professional, I had to ask for a follow-up visit to address the following:1.) Touch up caulk around windows.2.) Remove plaster from patio that was not cleaned up properly.3.) Missing window.Customer Service - Office and sales staff were friendly and responsive.Value for Money - The quote was competitive.Final Note: While I ran into a few issues above (hence no 5 star rating), Hertiage was responsive and resolved all outstanding issues satisfactorily. The windows are great - Id recommend the Ultraline any day!

Our window blew out during a storm. We came here and they took great care of us. Woof. Highly recommended.

Everything was basically pretty good and efficient. I would give them 4 stars but our bathroom window was not up to code and they forgot to put in a light for a door build out. This was in August. We are still waiting for the job to be finished. I call a couple of weeks ago. No response. Called again. Hope to get the job done.

I just replaced three of the windows on my home with Heritage Doors and windows. The salesperson recommended new construction with Ply Gem windows. They did a great job ! They were on time and kept me informed through all stages of the construction. They had a very fair price as I got several quotes before choosing Heritage. Thumbs up. Give them a try !

From start to end, Heritage made getting our 3 windows replaced a breeze. George came out and gave us a reasonable estimate hence why we went with them in the first place. We were kept updated throughout the process and altogether were very satisfied with their quality work. Would highly recommend!!

Heritage is definitely worth a 5 star rating. They are professional and punctual when it comes to making sure the customer is satisfied. For starters I spoke to Paige in the office and she was able to guide me through some of my questions I had regarding an issue with our windows. Then she informed me of a special they have going for under $5000 which I knew nothing about. After scheduling an appointment and meeting with John V the Sales rep, I was able to get all of my questions answered and he was very professional. and thorough through out the process. I got a great deal on my windows and the installation was quick and hassle free.

I recently hired Heritage Windows & Doors to remove an old sliding glass door and install a new frame less glass shower door. James promptly came out for an estimate and measurements. A couple of weeks later, after the glass arrived, James returned for the installation. I am extremely impressed with his attention to detail. He is a perfectionist and the project looks fantastic!

I have nothing but nice things to say about Heritage. They were very nice, professional, and their employees were very knowledgeable. I met with Dwayne and he went above and beyond to get me the best deal. I would recommend this company to anyone looking for a reliable and trustworthy crew.

Just wanted to say thank you for the great service I received starting with a person who name was John he answered all my questions as well as my choices and then set up my appointment the salesman who came out was a gentleman name Dave very professional and polite gave me a timeline in which my job would be complete and they finished it a week early the crew who put my windows in were always on time and very clean and professional at the job site a big thanks to gram and his crew I recommend this company if you are looking for new windows I know I’ll use them on my next project great job guys

The two windows and master bedroom slider for our job had to be special ordered. It took 12 weeks instead of 9 as promised. Once the work began, Koba and Levan did a great job. Koba discovered a lot of dry rot in the master bedroom. He really is an experienced installer with a wonderful work ethic. He even came out on a Sunday to finish the project. I would recommend Heritage because of the price and the expertise of Koba.

Thank you Heritage Garage Doors & Windows for my AMAZING new windows! You guys made this process easy and painless from start to finish. The sales rep Sarkis and the installer Guram were professional, thorough with everything. I HIGHLY recommend Heritage and already have neighbors planning on using them too! Thank you again guys!

RUN AWAY!!!!My husband and I met the Heritage Doors and Windows sales Manager, John, at a kiosk set up at Sam’s Club in Roseville this past Sept 2017. He gave us info and said that he would follow up the next day to give us a bid on replacing a window at our home. After two weeks went by, we had not received any call back so we called john to see if he still wanted to bid the job. He said that he was out of town and was sorry for not getting back to us and would have an estimator call us to come by for measurements. Two more weeks pass and no call back so again we reach out to John. He apologized and said that he would get right on it.Finally, on 11/16 the estimator came by to measure the window and told us that the window and stucco would need to come out and rebuilt with a new window, frame, flashing, and stucco repair. He gave total price bid of $1,400 and took our check for ½ of the cost to do the job. Heritage said that the window would be custom ordered and ready to install in less than 6 weeks.Six weeks went by and we had not received a call to schedule the install so we reached out to Heritage to schedule and see what the delay was. Christina answered and said that she would have to look into it and call me back. Another two weeks go by and still no answer… After several calls to check on the status of the job, I finally get a call form Heritage telling me that they do not have my order in the system. They cashed my check but never ordered the window!I have never encountered a company that was this unorganized with a complete disregard for customer service and follow up.The Silver Lining: Needless to say, I asked to cancel the order and I did received a refund my deposit a week later. I had a reputable local window company come to bid the job that Heritage failed to do. They informed me that the window frame and flashing was in good condition but the glass had failed and the drain holes in the window track was clogged. We got a new window and the problem was fixed in one week for less than $400 total cost ($1,000 less than Heritage).

Went into sams a few months ago and met with a gentlemen name John after speaking with him inside the store I schedule a appointment for someone to come out and look at my windows I must say to my surprise John also came out to my home not only was he polite at the store I must say this guy really had his stuff together he took his time Anwsering all my question as well as informing me of there many options thank you for making this process seem hassle free the install team did great and fast work and I’m so glad I met John that day everything he promised happen even better then I expected if your looking for windows this is the company I would recommend

I had all of my downstairs windows and doors upgraded to double pane. Sarkis and his crew did a fantastic job! They even fixed the issues from a different windows installer...to include readjusting, leveling, framing, and exterior stucko work! Excellent job!!! I highly recommend them for any job.

The service at this place is fabulous. I replaced a sliding glass door and had Milgard warranty work done. George the salesman arrived when he said he would and gave me a good price. Vlad the measurement person helped me with other Milgard issues making a call to Milgard on my behalf. He had the problem taken care of in minutes and it would have taken me hours. Amanda the admin at the office is extremely efficient always on top of orders and notifications. She also added more warranty work onto the Milgard repair visit at the last minute. Very impressive. I have to say they all deserve 5 stars, but Daniel the installer and his team were really magnificent. I was concerned about dust and he humored me by taping off the area around the door, but he was right. They did all the work from the outside and there was hardly any dust. I didnt need the taping at all. I cant say enough about this great group of folks. Thank you to all of them!

Heritage did the windows in our 8 unit condo complex.George Mumaw worked with our landlord on several projects and they trust Hertage with all their window and door needs. These people are amazing . Guram and Eric did a great job installing . I even saw George help withe the large windows on the second floor and they were huge.I love these windows Thank you Heritage.

As the results of our research for an authorized Milgard doors and windows, we chose HERITAGE doors and windows to install new windows and sliding patio doors to our home. From start to the end, the HERITAGE team involved in our contract was very professional. Shota: project manager, explained to us the type of windows that meet our existing windows rough opening and the special wood frame after his visual inspection and measurement. Sarkis: came in person to verify the above as a second look to approve the order with Milgard manufacture. The windows arrived per the shedule and installement went very smooth in one day by Guram and Artem whom were very professional and without any damage to our existing special wood frame. Their work and the finish details look beyond our expectations. Now we enjoy the nice looking of our windows and the quality of Milgard windows.For all of the above, we certainly recommend HERITAGE doors and windows to our relatives and friends as a token of our satisfaction for the job very well done.Thanks to the whole team of HERITAGE doors and windows

This is one of my overdue reviews. I had my single pane windows replaced upstairs and down stairs, include 3 large sliding windows in January. I also had 3 car garage doors replaced. If not were Sarkis, I would put all these on back burner, but now I am so happy i did all these and with a very decent price as far as I know. Sarkis gave us a quote since we moved to Almaden neighborhood, and followed up with me every year. He provided a great deal of detail in helping me choose the right style which fits me best, and I got to know that he is the installer for OSH. There are many other window company contacted me at the mean time, but Sarkis stood out with his integrity, courteous, and professionalism, I know he is the obvious right person to work with. I eventually in a position to go ahead with his offer. He used the highest grade window( i wrote the manufacture and model down somewhere, but cant find it now). His installation team are very good, they are easy and pleasant to work with. They are proud of their work, and even humming when doing all the work. They stayed late to make sure the working environment is cleaned and the work in process is in a stoppable point before going home. They are also very courteous. All in all I am very happy with the project, Sarkis and his team. Now I am going to give the contact of Heritage windows and door to my neighbor who has been admiring my new garage doors ever since.

Watch out for there drivers, they drive really aggressively and don’t use their turn signals.

Poor service

Poor service