Yes the stores are open, under the guise of shopping safely. But the sales people are all clustered together with no social distancing playing with their little tablets and if you dont happen to have an appointment theyre not actually willing to help you. So you can go shop somewhere else. I guess they have enough business they dont actually care if youre a customer or not

I want to like this store, but the experience I had today was not the best. I recently broke my Galaxy A50 and went to trade it in. A store associate helped me pick out a new Galaxy. I asked about trading in my phone, and he went to speak with his manager about this. Upon returning, he said I would be able to trade the phone in for $100. I said that this sounded good and moved forward with purchasing the phone. After the transaction was completed, the store associate informs me that my old phone doesnt actually meet one of the requirements and will not be able to be traded in for the amount he said earlier. This is after I already bought the new Galaxy believing what he initially told me about the trade in value. I told him that I have been a loyal Verizon customer for years, and surely he could keep his word on the trade in value he first told me. I was disappointed that he did not. This is a shame because it was a positive experience up to that point, and I feel like I should be able to trust the sales associates. It ended my shopping experience on a very negative note. I will have to consider going to other locations next time I am on the market for a new phone.

I walked in to request assistance with a data setup on my new upgraded Moto phone. Kristen was amazing!! She was professional, courteous and very patient. She provided excellent service and I would recommend this store.

This place is one of the worst experiences i hav had in a long time.So I walked in .Im the only customer at the time. They asked me what I needed to do. I tell them . Or him. then he said oh hold on a sec. As a customer walks in. So then he blew me off. And helped the person who walked in after me. To make things worse. There is a Young girl that worked there. And she was taking selfies and fixing her make up. Didnt help by the way!

What a headache! I went to this store Sunday to open a new account. I wanted to transfer two lines from an existing Verizon plan and bring in a third line from T-Mobil to the new plan. The rep that helped me added the T-Mobil line to the account that I was trying to transfer the other two lines out from. Now I have to wait 30 days to be able to transfer it to the newly opened account. Which means paying a higher rate on the two new lines for the first month. The representative was nice enough but not professional at all.

Does Verizon take care of my business quick and easy and my phone set up quickly is Verizon is a great place hidden right here on Almaden road an cherry. This is a corporate store great place to come

Not what I was expecting from Verizon!It seems you need an appointment to come to the store. The store is literally empty. I came here to buy a hotspot device and thought this was a great idea since I wasn’t sure about the device that I want to purchase.

Very fast and stellar customer service! Very impressed. Definitely would recommend to anyone looking for a good Verizon store.

Big sized store with COVID protocols in place. Appointments and walk-ins allowed. All counters have flexible panels in place.

I just became a VeriZon customer. I had some issues to set up my autopay because I lost my original password. Representative, Justin, he was very kind and nice and professional. He spent a lot of time and solved a lot of problems I couldn’t solve myself. He even helped me to understand this to set up my account. I am really happy for his really detailed help. I’m 100% satisfied.

Theyve always got a line outside waiting, and they dont know how to properly deal with the aftermath from Covid-19! Their management needs more training, cause its ridiculous waiting over an hour to ask simple questions!!!!

VERIZON.....has been helpful in the information that I have needed to get a lot of things cleared up on my phones. Thanks. Not to say that Ive had more problems with my phone with them than I have ever had before.

Terrible service or should I say no service .Appointment only not happy at all 🤭🤭🤭

Very nice young gentleman assisted me.

Movement of customers in line is horrible. Long spans of time before a Verizon person comes outside to assess customer needs. One customer at 12pm was stuck without assistance for 10 minutes. The flow is mismanaged.

Super clean great staff

Worst experience with a carrier in my lifeSave yourself and run !

I came in because my phone was telling me that I don’t have mobile hotspot on my plan, even though I do. I was told that it was on my plan (which I knew) and that it should show up (which I also knew). The first thing they suggested was to upgrade the plan for one that “definitely has hotspot” which I found odd because I already had it. I asked what they would do if a new plan didn’t fix it, and they said if that didn’t fix it they’d just call support, which is just the same line customers use. Totally useless, and dishonest.

Service at this store is excellent - see Mo, he has helped me with an emergency phone failure/replacement issue and has saved my company $$$ by suggesting changes to our service plan.

The store is nice (a lot of room; a lot of stuff are presented).But the staff is working by a script - very intrusive (I cant say about all the staff - just about who met me one). Any desire to buy at this store was lost.

Justin provided excellent service! God bless you Justin!

Good store good people

Great staff.. helped me out

If you want a positive experience, stay away from this place.Bunch of entitled punks that are rude and ignorant to customer satisfaction.It started with me walking in and trying to ask for a SIM card. I have a Verizon account but its a sales type of account, so I knew there would be limitations, but did not know a SIM card was one of them.The guy that started helping me was nice, and trying to find ways to help. He asked for my number and I gave it to him, he said that he is not able to access that account. I told him I was just looking for a SIM card, and he said, Let me check with my manager if I can get you one. He comes back and says that he confirmed with his manager that he cant get me a SIM card because he cant access my account.OK, I tried updating him on what I needed... Told him, Well, does it matter if I dont want to activate the SIM card right away? I just need a cold SIM card that I can activate later. He starts looking around and his co-worker, some dude with a ponytail and tattoos stops him and tells him, No! You cant give him a SIM card. As if I wasnt there. So I turn around and gave him my attention. He tells me that the SIM cards are actually by inventory and they cost $20. I said, ok, I will buy one... And he completely ignored my request.Then the other employees start telling me NO, but with an attitude... As if I was begging for a damaged phone to be replaced.. And as if I didnt hear the first time they told me NO. At this point, I was no longer being persistent, I was just trying to educate myself as to why I cant even buy one, and why they werent able to give me one at all.It doesnt matter what type of account I had, I am a Verizon customer, and I was being treated like if I wasnt. Never going to visit this store again. Even if I ever drop from a sales account, I am not going to visit this place filled with these arrogant, ignorant excuses for customer service. I hope you guys read this and realize that the way you were treating me does not look good for Verizon.The only guy that was nice to me is the first guy that greeted me at the door. When he told me NO, it was with information as to why, and no attitude.

My mother and I went it to upgrade phones. Are sales associate was very polite and super helpful. One problem was the plan on our account didn’t change. After calling Verizon support the next day to change them they still didn’t. Had to go back into the store a few days later to get our plan properly adjusted. The second issue was we got 2 cases for the wrong phones and had to exchange them.

The staff here are cool & diligent plus friendly. Unlike the Westgate location.

Ricky is the best!

Some of these reviews are brutal. You sound like a bunch of self entitled babies. “I waited 40 min” probably more like 20. I went in there, not knowing what to really expect. Hoping to get in and get out. As soon as I walked in, I was greeted by a lovely young lady, whom was already helping someone at the time. She checked me in and I waited. 15 min had gone by, I was then approached by a consultant, who shook my hand and introduced himself professionally. Long story short. He helped me get the best plan available. Pointed out all the discounts I was missing out on. He leveled with me. He didn’t try to sell me on accessories that I wouldn’t be needing. I walked out of there with a knee phone for my daughter and a new unlimited line for it. It raised my bill by $40. I thought my bill would double but, with the mentioned discounts and a lot of questions asked, I made out like a bandit. I can’t say I get the same respect or results when using the texting platform in the Verizon app. It’s useless. But, because of the great service in store, they have a customer for life!

Best Verizon ever she team was great.

Helped us quickly and efficiently

It has a great customer service with the exception of this lady ( employee) at the Almaden branch.

Representative lied. Tried to sell me a screen guard for a S-10, I declined but later found out that it already came with the phone from the factory. Sensitive issue as well because fingerprint recognition happens (not very well) through the screen guard.Said I had 5 days to return my wifes old iPhone for a $200 credit which Will reduce your bill by about $9.I arranged time to bring it in and wait through the queue only to find out that the offer was only if we upgraded to unlimited data. The bill reduction actually became an increase and I literally wasted a trip to the store and a 2 hours finding this out.We have never exceeded out data plan in all the years of being verizon customers but he was willing to sell us one.When I confronted the sales person on these issues he cowered and literally walked away without saying anything. Completely Indefensible.John Millerick

Went in there to have a phone turned off took 45 min 40 of that was on hold with. Version then cust service ask me why the store did not do it. People were nice place was clean parking was a major pain.

They just lied to me, sold me a device (Mifi) for $200 saying we would have unlimited high speed internet through it. It was max 15GB, and when we came to return the equipment (that was useless, since we could just use our phones hot spots) they said no returns on equipment. Even though it doesnt provide the service they promised. So thats how they work: lie to you, sell you something that doesnt work, and leave you with the money loss. What is $200 for a store this big? Sad to live in a time when businesses rather damage a family and have no honor than to just fix they mistakes and lose 200 dollars.

Arrived when they opened, signed in, and was assisted relatively quickly. Sales person was knowledgeable and helpdul.

Every time I have gone into this location I get the best service. I bought a Samsung Active 2 smart watch from Samsung and I came in to get it activated to my account. I had the amazing Hien help me out. He explained the process of what will happen to my account even before we began, he also helped me sync my phone to the watch, he also answered my questions about possibly adjusting my account without over selling me. We also talked about phones, Iphone vs. android and models of andriod phones I was thinking of upgrading to. He is an AMAZING person to speak to and ask! He has a great way of explaining how and why you would use either or. So if you are thinking of possibly switching devices or upgrading and tech means a lot to you but you are just indecisive, ask for Hien! He can talk you through making the right decision on a device. And his customer service skills are excellent.! Yes the parking is a pain but well worth going to this location in general.

Terrible experience.Promised me one thing, then after I paid, completely changed the story and then refused to refund my money and stated its to late you already signed.Went in to upgrade from my Note 8 to the Note 10 +. The Note 8 has $300 trade in credit which the employee told me would be applied to my next bill. He told me I had to pay off my $160 existing balance on my Note 8 before we could do the upgrade. I paid the $160 and right after he told me I would be getting $12.50 off of my next 24 monthly payments, completely contradicting what he previously told me. I decided this was not a good decision for me as I expected to get the $300 back in a few days via a bill credit. I asked for the $160 to be refunded and they told me they cant do that. Manager agreed. Left with no new phone and out $160.

Mo was so helpful!!

The worst store I have ever been at!!! We are Currently in the process of possibly filling a lawsuit. Horrible store and the old manager was a scam artist hence after he did his damage he left the store.

This is the best Verizon store. They are great and knowledgeable. Thank you!

Verizon is Verizon. they get a three because my experiences have both good and bad. roll the dice and hope for the best when you shop there

Big store, very nice and helpful staff.

Fantastic service. We love our Verizon service.

Excellent, worked with Peter to purchase a 5g jetpack with a 802.11 interface. Just what I needed.

Mo was great

Been sitting here for over anf hour still wsutung to yalk to associate

This was taken with the camera Moto mod..not bad with the bright windows behind him.

In and out in 20 minutes, cool

Great service

Good service. Handled problem easily. Put me into the system right away to meet with someone, however it was interesting that a lot of their sales people seemed to be standing around while I waited for 5 minutes.

Was told i could drop off my old phone by one of the workers. When i went to drop it off they told me i had to take it to fedex. They also dont do anything there anymore. You go in for a problem you have and they tell you that you have to call tech support. That is why i went there.

Sales person didnt not receive permission to remove my device from our account, stole the device from my plan and opened a new account for a completely new customer without our permission. I have a fraud case opened on this store location and advise everyone to stay away from this spot.

Good service. Fixed my phone with dropping calls

The coverage is very good, however their customer service USED TO BE excellent, the last couple of years declined dramatically,They have a G P S tracking device called HUM, IT IS BAD NEWS, most of the time it doesnt work on Samsung telephone or Google pixel 2, and teck support are aware of the problem but they dont do anything about it, and of course VERIZON refuse to intervene, BUT VERIZON refuse to release me out of the contract and they expect the bill paid even though I am not getting half of what I was promised, and believe me I was not asking for things were not told that the device performance.I DONT RECOMMEND THE HUM FROM VERIZON. IT IS NOTHING BUT WASTING MONEY AND THE AGGRAVATIONS IS NOT WORTH IT.BR WARE, once you sign up you are STUCK.

Fine experience. Helped me get a new phone. Service was a bit slow but I got what I came for.

Quick, efficient, helpful! That’s all you need! Thanks Justin

Very helpful... They knew exactly what to do and got it done right away.

Went in for an upgrade. There was a minor scratch on my phone and the associate told me I needed to pay 424.00 (my remaining amount to fully pay off the phone) because it wasnt in perfect condition in addition to the 110 dollars for tax and upgrade fee- totaling to almost 550.00 dollars. These phones are sold directly back to Apple for salvage. Will never take my business back to this store. These employees dont understand customer service at all.

I came in to cancel a phone from my account due to a death in our family and the associate was helpful prompt and professional

Called ahead to upgrade to Samsung G8+ for my birthday. Great service, technical support/transfer of data. Seamless and easy. In the new shopping center at hwy 85 and Almaden Expwy

Came to scheduled appointment and was said “ sorry, only emergency “. Why do you schedule an appointment in this case?

Way better than the one on blossom hill near sucks sporting goods.. I wouldnt even pee on that place if it was on fire

Five star corporate store on Almaden, San Jose. Friendly pro helpful service both my visits.

Nice people & homest.....their .not going to sale you something you dont need.

Lots of members of the team to work the crowd. Was out of there with a couple of minor fixes in 5 mins.

Mobile internet service is very very poor in this area due to detuned cell tower in parking lot but Verizon thinks its fine!?

They got everything I needed done and even though it took a while they took the time to do it right. Thank you.

Very helpful and they know A lot about their product. Deselect customer service

Nice new Verizon store. Good customer service

Its a new location and they are very helpful in whatever service you are choosing.

Good place nice. Nice customer service.

Clean, friendly and capable staff

Got in a out good customer service.

Great

Was there tonight went to buy phone and plan guy sold us the plan and we went back couple minutes to ask simple question he was too busy to answer any question because he was too busy talking on the phone and on the top he ignore us and went back in the office I regret now buying the plan and phone from them .

Staff at this location are in desperate need of basic training. Theyre very nice, but just dont know the phones.

They always treat me like a family, and respect

Great customer service.

Nice clean store, staff was helpful.

Excellent and efficient customer service.

Very helpful and friendly staff.

Manager said he would return my call or email after my store visit. After repeated attempts and emails to the store manager, I never received a call or email back a second time.

Staffissupedb Very helpful!

Confusing entry but once signed in things move smoothly.

Very helpful and quick.

I guess ok, went for service and they basically took care of getting refurbished phone ordered. Nothing special.

I was greated by someone who wanted to put my name on a waiting list. I wont be going back.

Friendly people and it took a while but when it was my turn they took care of me like I was the only one in the store.

The store didnt have any new phones just releases and took a very long time to be helped

Went here to see if I could buy a phone off contract, was told yes. Came back the next day and was told no.

Clean and good service

Very good.

Very helpful staff but very expensive services

Great store, with huge selection

Management needs to be involved more when a customer asks for help. The associate should have more support from them.

Good service

Awesome customers service

Not as busy as most stores. New phone for son, in and out less than 30 minutes

New store with very friendly employees

They are awesome