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Mobile City
1143 Story Rd, San Jose, CA 95122, United States
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Mobile City
Comments
Os
Review №1

This please sucks!!I purchased a pre owned iPhone described as an “Excellent Condition” with a 30 day “Warranty”.A week later the phones upper speaker was not working.Brought it in for repair. They called me to go pick it up saying was all repaired. They wanted me to sign something for receiving the phone, with out even testing it.I asked to show me the phone was repaired before signing. The counter guy started giving me attitude because I refused to sign. Then end it up the phone was not even repaired. Still speaker wasn’t working.So I had to leave the phone again for repair and come back. When I returned 3 days later the phone was finally fixed, but then I asked for repair warranty and they give me attitude and rude reaction.That is the type of customer service this place has!

Al
Review №2

SCAMMERS! DO NOT DO BUSINESS WITH THIS COMPANY!!!They hire people to steal phones and bring them to this shop to be resold to their customers. Multiple different incidents throughout the Bay Area and cops were forced to be involved multiple times!!! Run away. Run far far away and do not do business with the receptionist Chelsea. SCAMMERS!

Sa
Review №3

CHELSEA AND HER TEAM ARE SCAMMERS!Do not come here, do not call here, do not even look at this place! This company hires people to steal items within the Bay Area.I repeat do not come here unless you want to be completely scammed! THESE PEOPLE ARE THIEVES!

An
Review №4

I buy an iPhone 7 at this store it was working good for like a month but as soon I updated IOS it shows iCloud was lock, I visit them to ask what’s going on and the lady there just told me that she don’t know and told me the warranty period ends so she can’t help me so I ended with a $380 piece of garbage.

Go
Review №5

Very good cellphone repair shop. They repaired my mi cellphone at reasonable price and within 40 minutes. You can trust them for all your mobile repair needs. Their behaviour is also very nice. Totally satisfied with their service

Ph
Review №6

Did some window shopping during a slow day. Staff was VERY attentive and took time out to answer questions. I also had a return that day and the transaction was handled quickly. Great customer service.

Pu
Review №7

One of my favorite electronic stores of all time. They always have something that I want even when Im not thinking of a particular item. I always run into something new that I have to get my hands on. The workers there are very helpful and knowledgeable

Al
Review №8

Do yourself a favor and dont come here!My wife and son came to buy two iPhone two weeks ago, one of the phone is defective so its come back for repair twice, we were informed that it would take from 12 to 24 hours to repair the issue not resolved or replace the phone, the first time she dropped off the phone it took three days only to find it was not repair correctlyor at all, the second time four days later we called and the associate said we try calling but got the wrong number.I think its very sad when a small business competing with online sales makes such poor business decisions or practices that affect the customers that keep their business going.I hope whoever owns this place does get a hold to us to replace this defective phone, by the way I will keep you posted on this matter.

Yo
Review №9

Very nice people. Great place to go if you need to repair a Phone cracked screen or replace a battery. Definitely better than throwing away your phone. I also learned they will do most tablets.

ay
Review №10

Alex helped me out very well and fixed my broken Iphone 8s, he has a good behaviour and well respected man.. the service was good, very prompt and diligent response by them.. & their pricing is very competitive and. I have got my phone repaired few a times and never been dissatisfied. Keep doing the good work!!!

Ka
Review №11

Alex my guy he finished in 10 minuets. Hes honestly a really cool guy. Way better than the Best phone Repair in the malls. Went home with a new shiny screen and a smile. Thanks!!

Pr
Review №12

Excellent repair work. I got my iPhone6 screen replaced at very affordable price. Quality of the screen was amazing. Looked like the original screen by apple. Service by blazing fast

So
Review №13

GREAT SERVICE!happy with the phone i got, with a good deal as well. the service team helped me get exactly what i was looking for at the best price.

Sh
Review №14

I was looking for a GOOD price for an iPhone. The woman working there showed off a beautiful iPhone x with 256gb and I was sold when she told me the sale. The screen was nice, they let me test every thing to make sure it was all in working order. I went home and realized it was only 64gb. Going back to the store the next day, the manager apologized for the mistake and gave me another phone in its place. Normally Id have been upset because I had to go back but the customer service is really on point, they really wanted to make sure I was happy with the phone. The phone was a different color than what I originally had but this one had %100 battery capacity! This phone was better than the previous one they had given me and I didnt have to pay any more money. Did I mention no tax? Great customer service, great product, and great deals. You really cant go wrong with that. Id go back for an upgrade later.

Ro
Review №15

Location is awesome and also service and staff is great. I am Fully satisfied. this shop is better than others brands service centre. Arrangements are also best

Ja
Review №16

My experience with these guys was awesome. The job was well done and within the time. The staff was very supportive and customer oriented. I wish them good luck

Ma
Review №17

Had a swollen battery of my 5s. Explored few dealers. Sharing that Mobile city is awesome, competent, reliable, decent. I believe they do all apple repairs. God bless & best wishes.

Ad
Review №18

Very polite at this place. Went with my handsome, Chino💚

Hi
Review №19

I recommend all the people to fix your cellphone here in any case. Theyre trust worthy, kind and friendly people. And their service is excellent

Su
Review №20

I recommend all the people to fix your cellphone here in any case. Theyre trust worthy, kind and friendly people. And their service is excellent

Da
Review №21

Great and fast service! Broken and cracked iPhone screen was completely repaired in 40 minutes. Felt like I never broke it in the first place lol. Excellent pricing as well.

Ma
Review №22

I took my cellphone to repair the back part and they give me the phone with black spot in the front screen I Paid in front because my previous experience was ok, but today they don’t mentioned the spot until I came back they told me the phone was like that. Come on I check the phone to make sure there is no other repair needed because Im planning to return it to apple to get someDiscount on the new phone.They said tech see the spot before the fix. How you argue with them if they don’t even give invoice forThe repair. What a shame of BussinesNa bayan con estas personas no son un empresa seria y no respetan cuando hacen un error

Sr
Review №23

Broke my Apple Watch 4 glass while playing badminton, Went a lot of shop and asked them to change the glass .However they said we dont change only the glass but replace the entire product and even the cost they stated was as much as buying a new one .So I asked them any reliable option they themselves gave me the name of Mobile city .I spoke to Alex and was happy the way they replaced only the glass at a very reasonable cost also a warranty too was given

Ru
Review №24

Broke my Apple Watch 4 glass while playing badminton, Went a lot of shop and asked them to change the glass .However they said we dont change only the glass but replace the entire product and even the cost they stated was as much as buying a new one .So I asked them any reliable option they themselves gave me the name of Mobile city .I spoke to Alex and was happy the way they replaced only the glass at a very reasonable cost also a warranty too was given

Ad
Review №25

Very Nice staff. The proces for services are good. Don’t charge high prices at all.Service and repair time is quick too. And they use completely genuine replacements. Best stop for iphone or mac repair.

Ro
Review №26

:Lots of free parking. I can shop leisurely and not have to worry about getting a parking ticket and the store has a huge inventory of electronic goodies

An
Review №27

Excellent on-time service. There was some problem with my mobile phone’s motherboard. The mobile repair shops person in my area was saying that the entire motherboard has to be changed. But Buzzmeeh technicians repaired it. Over-all, it wasn’t much expensive.

Ga
Review №28

One of the most reliable service centre for IPhone and IPad. Very courteous and helpful team. Cost effective too. My best wishes

Ke
Review №29

Alex.. services were good.. fast and appropriate.. hoping to have a good functioning in future. Thank you

Al
Review №30

Alex.. services were good.. fast and appropriate.. hoping to have a good functioning in future. Thank you

gi
Review №31

Good service and hot my iPhone repaired within one hour with a lcd screen replacement. Would definitely recommend and use again! !! Thanks team Mobile city !!

Ja
Review №32

Alex at mobile city provides very good customer service! Anytime Im in need of a new phone or a quick efficient fix such as a cracked screen, water damage, a settings mishap, (language settings reset) I go to Alex and his team for help! Hes very considerate of your spending limit and is not expensive at all! I truly recommend mobile city for anyone who needs any type of assurance woth their mobile devices not jistbphone but tablets and all Apple items as well... Come to mobile city for your next fix and become a happy customer as well! I will be comong in later today for some help again!

As
Review №33

Staff there is very helpful I was served my Vini and great tech support

Je
Review №34

Very very superb shop... Services are very fast.. I sold my old phone in seconds

Mu
Review №35

Excellent on-time service. There was some problem with my mobile phone’s motherboard. The mobile repair shops person in my area was saying that the entire motherboard has to be changed. But Buzzmeeh technicians repaired it. Over-all, it wasn’t much expensive.

Ma
Review №36

Amazing customer service and they take a whole lot of pride in there job and they know what there doing i love it here and i will be back for sure

Ch
Review №37

Good.but very pricey.

na
Review №38

Prompt response and good services.Technician was well informed and done an excellent job.

Ha
Review №39

Very happy with the way my query was addressed and resolved. Helpful staff

Ta
Review №40

I have great experience with them.i recommended all person to go there to get best price for your old Mobile.

Pr
Review №41

Very good service also honest I am very satisfied my iPhone s7 display change in reasonable price.

Dn
Review №42

Did some window shopping during a slow day. Staff was VERY attentive and took time out to answer questions. I also had a return that day and the transaction was handled quickly. Great customer service.

Mo
Review №43

Best services center ever seen, full transparency with 100 % work satisfaction,along with they are very polite and humble.

va
Review №44

With very carefully they repair my apple 10 .i really appreciate there hard work.

Ch
Review №45

The best part about their service is the transparency .You can actually sit and see which part is being changed and you are being charged for that part and there is no hanky panky which usually happens in many centres .I had an extremely unsatisfactory experience with a so-called PICK and Drop company they picked it all right but instead of repairing they changed my original display and put in a fake one .

qa
Review №46

Thanks Alex you are awesome... best price value for money keep the service going hope to deal with u again cheers

Su
Review №47

The geek squad polite concerned about my problem and resolving it. They now their stuff and how go solve the problem.

s
Review №48

Wish I can give 0 or negative points to this store. I purchased a phone here a few weeks ago and when I tried to activate it myself through my service provider, they told me that the IMEI of the device was reported stolen or lost. I returned to the store within an hour. The woman at the store who sold me the phone tried to insist on not refunding my $500 and make me wait 2 hours for them to fix the phone. After she called her technician, I was able to receive my full refund. I was very disappointed because they shouldnt be selling products that they dont even know how to fix.I recommend trying swappa or any other trusted place rather than this spot.

Sh
Review №49

Their on spot service is great, Alex made my device brand new in functionality..

be
Review №50

I dont know why people here complaining about bad parts they give you the option to choice from if you want to save couple of $$ by choosing the low quality part its your damn problem not their. I am Happy with there customer service giving me options to chose from..

Ra
Review №51

I gave help for sure a dead device for repair .when everyone else gave up they came to rescue to fix my stuff.reasonably price repair.5 stars for service&support.thanks Alex to do a great job .

Av
Review №52

Alex is knowledgeable. iphone x phone problem with recharging resolved

As
Review №53

Super great experience with good price .my HTC cellphone is almost dead, so many people told me to break it, many local cellphoner repair shop said no.but in the end my one friend Jamestold me to go Mobile city,and now my mobile working like brand new Big thanks to Alex and his Guys

Ra
Review №54

KNice guy Alex..Look confident and knows what he is doing on phone while repair..Well recovered my wife Samsung phone

Al
Review №55

I found them on yelp and went to check it out... It was a very good place to do businessand the workers are excellent and very good prices. I recommend it.

Qa
Review №56

Been there many times and love there work cheap and high quality cheers to you Alex

ka
Review №57

Very knowledgable staff and service is done in affordable price. 👍

Da
Review №58

These people are awesome i cant describe how good there service was

Mo
Review №59

I got scammed! Don’t ever come here! It’s a shady business and they’re going to weasel your money right under your nose!

As
Review №60

Marvellous service . get my iphone 6 repaired in just 2 hours. 🙂

Ch
Review №61

Good for apple products ....Friendly guys...

Ma
Review №62

Be awar: alex mobile city is lyer scammer and a thug. he used black market parts instead of my orignal iphone part. the other shop i took bc of their cheap screen quality told me they replaced all orignal parts with cheap onez. there is a reason why they are cheap. they replace all your goodiez to cheap onez.

Ha
Review №63

Thanks guys for the service. one suggestion kindly announce some deals in ur facebook or soical pages so every one get the deal .... it was just a suggestion rest every thing is perfect about you guys specifically Alex

Am
Review №64

Genuine shop with excellent service Thanks

We
Review №65

They are improved so much love there hard work...

Sh
Review №66

Very pleased with my repaired iPhone 7 plus they did it perfectly in an hour Thank you Mobile City.

Ya
Review №67

Awesome customer serviceCompetitive pricesAlex is very professional and knowledgeableI buy all my iPhones from this store because they are trustworthy and reliable

An
Review №68

Good work With best exprince

ra
Review №69

Best price and service

Qa
Review №70

They did there job perfectly. I broke my Iphone8 screen and they fixed it in no time

aj
Review №71

If i give them negative star i will have. fred is the owner n boys and sells stolan steff. When you take yur working phone for the repair he cheats with u and takes for him yur orignal part. plz dont take your phone to mobile citi, brang it to mohammad azrepair

Ni
Review №72

Plz you not come here because Alax of mobile citi take your phone part away and tel you to pay more money to fixing it he makes bad iphone and camputer I came to az repair and Aj is very nice guy no liying very honest fast repair so plz came to az repair no go mobile citi scam and take more money.

Ca
Review №73

Don’t go here, bunch of scammers and cheaterz. Cheap bad parts and no good customer service.

Ge
Review №74

Dont buy phones from this place. Overpriced and they malfunction. Im guessing thats why they dont give you warranty, not even for a day. Shady place. 👎

Li
Review №75

They try to weasel money right under your nose!

Ch
Review №76

Waste of time and my money. I suggest you do not get your iphone fixed here. Go to Apple or an approved vendor by Apple who can assist to fix the screen or Motherboard or any other issues you have with your phone.. FYI After taking it to a non Apple or a non approved vendor Apple will not touch your phone you will have to fix whatever other issues you have thru this company. He charged me $150 to fix the screen and replaced the home button. My phone would not charge had to go back twice to see if he was able to fix the issue but he couldnt. I then suggested maybe its the motherboard but he wanted to charge 160+ to order a motherboard. I regret not going to Apple im sure they would of fixed the issue without having to return a second time or coughing up more money to fix the main issue and it would of cost less then $150.

Ki
Review №77

Great shop for cellphone repair, I broke my phone screen they fixed while I was there having my coffee.

gu
Review №78

He,s do bad job, dnt fix ur phn there

ma
Review №79

They save me 100 of bukes cheers to Alex.. and thanks for the coffee

Na
Review №80

Love this place !! 🥰

Va
Review №81

Google says they close at 8 on Sunday but went in on Sunday they closed at 6🙄

ja
Review №82

Great Job guys

Ja
Review №83

This guy (Alex) stupid, and unprofessional...I drive from fremont to pay my go smart bill, not help me, just payment system is down...

Bo
Review №84

Great service ever

Al
Review №85

AwesomE

So
Review №86

Costumer service, is horrible, parts really bad, warrAnty just 1 month, cause they know those parts they are gonna be bad in short days,,Owner never show up to repair my i phones, Never never came back again,No recommended this location,,REALLY BAD PARTS

im
Review №87

Good store

La
Review №88

Osm service

Bi
Review №89

Great

to
Review №90

Lots of phones

Ne
Review №91

Very bad service, I took an iPhone 11 for changing the screen, they changed the screen but a week the screen did not allow the iPhone to operate correctly, I took it again to get my money back and the very cheeky ones washed their hands and stayed with my money, and I was left with the poorly fixed cell phone. Do not waste your time or money with these people, nothing professional, or honesty. How does the saying go: those who do wrong, do wrong.Very bad service, I took an iPhone 11 to change the screen, they changed it but a week later the screen did not allow the iPhone to operate correctly, I took it again to get my money back and the very cheeky ones washed their hands and kept my money, I was left with the wrong cell phone. Dont waste your time or money with these people. How does the saying go: those who do wrong, do wrong.

Ed
Review №92

Very bad service I brought my cell because it did not load. Now there is no signal and they want me to charge

Jo
Review №93

Terrible service, the person who attends is very rude and does not know anything about the phones. They charge $ 10 just to see your phone, when you know you only need one thing. Please dont go there. They will waste time and money.

Vi
Review №94

Very good and fast attention and they solved my problem with my cell phone

60
Review №95

Very good place, wide variety of accessories and excellent service and staff

Pr
Review №96

Everything to repair your smartphone and accessories first

Pa
Review №97

Do not believe those false comments, none of them are real people. If you really want to see real comments, then check their screams. They sold me a lost iphone, and now its broken and clogged. They do not want to return my money, so its a conscience so that you do not fall for their false scam.Do not believe those fake reviews, none of them are real people. If you really want to see real reviews then check their yelp. They sold me to lost iphone, and now its broken and jammed. They do not want to return my money back so its an awareness for you fail to fail for their fake scam.

Re
Review №98

He is a thief, I change my cell phone for an atheist of lesser value,

Information
55 Photos
98 Comments
4.3 Rating
  • Address:1143 Story Rd, San Jose, CA 95122, United States
  • Site:http://alexmobilecity.com/
  • Phone:+1 408-417-5000
Categories
  • Cell phone store
  • Cell phone accessory store
  • Computer accessories store
  • Computer repair service
  • Mobile phone repair shop
  • Repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6AM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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