user
Deco Kitchen Cabinet & Bath INC
950 McLaughlin Ave, San Jose, CA 95122, United States
Appearance
Deco Kitchen Cabinet & Bath INC

Comments
Ma
Review №1

The sales person who helped design my kitchen did a great job. BUT BE AWARE!! The store has terrible return exchange policy even if the mistake was on there side! When I brought the granite home I noticed that ONE piece of granite counter tops was a different color. They were very similar. I called the store. They would not exchange the piece because the because it was already cut. I informed the person I was speaking to that it was their employees fault because they loaded and picked out the pieces to load on to my truck.I was told the best they could do is 20% off on the next piece of granite I purchased. As a professional business they could have done better especially if they want to continue have new customers return. AND AGAIN THE MISTAKE WAS ON THEIR END THEIR EMPLOYEES PICKED IT OUT TO LOAD IT!I am definitely not going to refer DECO to any of my contractor friends.

La
Review №2

I bought all of my cabinets and granite there for my kitchen and 2 bathrooms. I spent a lot of money there. So far three of the drawers broke, and drawer fronts fell off. There is a big crack in the granite in my kitchen. I went to get replacement parts so I could fix my drawers. They sold me the wrong part, brought it back and they would not refund my money! Now I am out $65.00. That is not a good way to conduct business. I would NOT recommend Deco,. I will NEVER do business with them again!!!

Pa
Review №3

Very bad experience.At first, when you arrive, they are all happy and they mostly everything is possible. Then, the fun starts.We asked for an island of 3x6. But they wrote on the slip a full slate of granite. The person in place never told us that we had to cut it. But he wrote it on the invoice so once paid we were stuck by that detail. Thus, for people like us or just believe what we say to someone would be written properly in the working slip, be aware that it wont be the case.Second, the island come with a skin that is the thin piece of finish around the island. It was so short that we couldnt complete the work completely. When I came to their office, they couldnt find a solution. Very rude, no solution mindset. Something happened with both our bathroom vanity.Lastly, The quality is poor. Some drawers barely close, some others are not smooth to close. The bathroom vanity has drawer that get stuck in the pipe, etc.My advice is to skip that shop. They have no customer service, they do not care once you paid, and they will say Yes, Yes, Yes and write something else and let you down. I spent about 2 000$ and regret it.

Ha
Review №4

Maggie who helped us is wonderful, she is patient and really listens to how you want your cabinets, and the 3D imaging is great, you can see your kitchen exactly how it will be, would highly recommend this place and the prices are great.

Be
Review №5

CUSTOMERS BEWARE, especially if you are older and may appear easy to take advantage of. My experience with Deco is the WORST experience Ive had with any business! They were helpful only until I paid them.My order did not contain all the parts, colors, or products that I ordered. Deco requires full payment before the customer can proceeding to the loading dock, where only fully packaged cabinets and parts are allowed to be viewed. The workers on the dock do not answer questions, and my request for someone who spoke English was refused.From the moment I delivered payment, all service ended. I have tried to discuss the problems through unanswered emails, multiple unreturned phone messages, and one brief call to a manager who hung up on me and never called back or answered my questions. Over the last month, I suggested a generous compromise solution in all these attempted contacts but have received no reply from Deco. It appears to me that this company does not stand by its product or orders. My order was wrong, and there has been zero attempt to make it right in spite of my multiple unanswered emails and phone messages.

Da
Review №6

I have been doing business with deco for over 11 years. Their customer service is awesome and their cabinets are of better quality than most, and the price being cheaper, so between customer service and cost and quality thats why I keep coming back thank you.

wi
Review №7

Experienced friendly salespeople ordered kitchen cabinets good quality material used happy with my purchase ready in less than a week

Ph
Review №8

Everything you need for bath kitchen, excellent service from sales reps, they have an excellent design specialist who helped me make good decisions. Great selection and showroom examples. Highly recommended

Ja
Review №9

Excellent prices on kitchen cabinets and marble countertops. Staff is knowledgeable and helpful.

Lu
Review №10

Cabinets were nice but they didnt have the ivory color cabinets that I was looking for. They didnt really have that much to choose from

An
Review №11

Great experience. Tinh was very helpful and understood my vision for my kitchen. Thank you

Aa
Review №12

Very good quality, Outstanding service, very nice people, friendly and easy to talk to, Aadi Approved Certified👌

Ti
Review №13

The staff is always friendly and helpful. They have variety of products that meet your need at the reasonable price.

Da
Review №14

Very patient. I went back to ask questions so many times.

Ma
Review №15

Very nice customer service economic place good product all excellent

ju
Review №16

Maggie is a very nice professional person

Da
Review №17

Great place for granite and kitchen and bath cabinets.

ms
Review №18

Both Zaira and Tinh were professional and provided outstand service, nice selection and reasonable prices for kitchen cabinet and countertop.

ru
Review №19

Great store lol lmao xd hahahaha

A
Review №20

Very Pleasant and knowledgeable customer support personal.

R
Review №21

Good place for Kitchen cabinets and bath fittings

Gu
Review №22

Too bad they refuse to exchange a 21x30, $120 dlls cabinet defective from their wharehouse,now they loosing thousands and a customer, bad,bad, bad.

Ch
Review №23

Good prices, we’re coming back

Le
Review №24

Got all my cabinets and quartz counters for $ 6, 000 pick it all up on Monday cant beat that,,,,,,

Ma
Review №25

Beautiful integral kitchen and more. 👍😜

Ca
Review №26

Okey

Information
100 Photos
26 Comments
4.1 Rating
  • Address:950 McLaughlin Ave, San Jose, CA 95122, United States
  • Site:http://decokitchenbath.com/
  • Phone:+1 408-947-1188
Categories
  • Cabinet store
  • Countertop store
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:8:30AM–5PM
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:Closed
  • Saturday:8:30AM–5PM
  • Sunday:8:30AM–5PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations