Was changing infotainment block there, they put compartment cover back incorrectly, I noticed and told them and they fixed it. What I did not noticed, they locked hazard button so it could not be pressed. Thanks god I noticed it when I was safe.Later, when I decided to add CarPlay system, I found out they did not put all the screws back when they were replacing infotainment system. I cant call that a good work.
4/5/2018-Thursday.After I’ve posted my experience with Oak Tree Mazda Steven Creek CA, the General Manager of Oak Tree Mazda Steven Creek CA i.e. Sheriff Demetri tried to resolve this concern I have. Sheriff responded to my posting & e-mailed me (on my son’s old e-mail address). I was not able to get his messages & unfortunately did not reply to Sheriff. Eventually, he got a hold of me on my cell phone number, on 4/2/2018-Monday.Sheriff apologized on behalf of all his team member & assured me that all my bad experiences stops when I left the dealership on 3/20/2018. He gave me his personal assurance, also as the General Manager, there will not be another similar situation.Having said that, Sheriff checked by records with Oak Tree Mazda Steven Creek CA, & wants me to take my business back to Oak Tree Mazda Steven Creek CA.By having to reach out to me, I thank Sheriff for his effort and his sincere approached to rectify the situation.To have the General Manager take a personal interest in my matter means a lot to me. I will definitely go back to service my Mazda car as well as continue to get OEM parts for my Mazda car.
These guys have always been really good to me. Reasonable service times, and super friendly to boot.
Great customer service. Nice and informative staff.
Great customer service and solid mechanics, bought both my Mazdas from here and do all my services here. Never any issues.
Awsome service.. Everyone in service section is great and warm welcoming
Got good offers for service. May be offers are not by default but service rep ll give if ask.
Beware of this place, they will submit your loan application to so many loan companies without your authorization and it will hurt your credit so bad, stay away!
I got offers to perform expensive services which are not necessary. Including one that the manual for the car indicates is never needed unless something actually fails.
I have good experience with them, bought my mazda cx5 from there .
Best place to purchase or lease a Mazda
Really attentive and polite staff.
George was knowledgeable, helpful, and easygoing.
Great help, great cars.
Service was quick and in expected timeline
Please avoid this place and save your time. I dont know whats wrong with them. They had no interest in doing business. Horrible experience.
Nice service
Terrible experience
Avoid this place
Very good attention and I got what I needed