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Meineke Car Care Center
4701 Hamilton Ave, San Jose, CA 95130, United States
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Meineke Car Care Center
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Ru
Review №1

This location is not open at the time posted on google or what they have displayed on the door, 7:30am. I was told after getting my vehicle serviced to come back the next day in order to have my vehicle inspection indicator reset, because the person capable of doing it wasn’t in that day. Since I work graveyards and get off at 6:30am, I thought I could just swing by at the indicated hour of opening and have that taken care of. But no one was there when I arrived at 7:30am, and stayed parked until around 8am. It was already an inconvenience that I had to come back and they were not open at their posted time. This review will change when the actual time of opening and operation is corrected, both online and on their displayed door hours.Owner thank you for your response. I have received valued service from this location over the few past years.

Ka
Review №2

I was on my way to Mexico and I just needed reassurance that my Toyota was good to go.I spoke with Heather, at the front desk, while I was there and she couldn’t have been sweeter. Found out I need to have some gaskets replaced and i will bring my car here! Great service and nice peeps!

Ri
Review №3

They did a good job with the brakes. Checked them out and they work much better now. My only concern is that the price was $458 (without tax) for front front rotors and pads on my Pathfinder. Seems like a lot for this job.

br
Review №4

I always get my maintenance done at the Hamilton Ave. location. The people who run it are very nice, and good at explaining what your car needs and why. There are always coupons available online and sometimes they have 50% off deals. I had my brakes done there too and it was a good price. Its also nice because its right next to Westgate Mall which has Target and Starbucks, so there are things to do while you wait if you dont want to sit there. I usually make a morning appointment and it takes about an hour or so for an oil change. I will keep going back.

Ja
Review №5

Online appointment system is convenient. The work is not over-priced. There are coupons available. They give detailed information on what the car needs in a visual and informative way, so that you can review on your own time and not feel pressure.

Ch
Review №6

Excellent service needed catalytic converter. Product installation less than 2 days. Awesome 👌

Tl
Review №7

I definitely appreciated the customer service and personal quality that I experienced with a guys named Gauge he was 1 of staff members at the front desk whom helped me at the time I got my oil changed, a quick overall-check up, and smoke-check passed. All sent to DMV, all in a short time-frame as a walk-in with no appointment! Thank You!

Ro
Review №8

Very affordable, good service andvery helpful and friendly. Thank you so much!

Ja
Review №9

There must be some changes with new staff at this location. My car was serviced but no one called me for 5hrs. It was parked without the car been locked nor did it have the ebrake on. That never happened previously. Ive been to this location for a few years now. Front desk staff used to be attentive and proactive but not during this recent visit I had. Overall, its your friendly neighborhood oil change go to place.

Er
Review №10

I am a very busy man as most of us are and Meineke was able to squeeze me in on the fly of a call for an oil change on my 2018 Honda Accord! A big thanks to Andrew and his associates. Andrew was very professional and informative. Meineke was done with my vehicle in a timely manner and at a great price! I will do my next service with them!

Na
Review №11

I brought it in on Monday morning and it was done by noon as I requested.Decent price good work great management Gage was very nice and helpful

Za
Review №12

We drove from NY and wanted the reassurance that the car was doing okay. They went above and beyond and were some of the nicest people we’ve met out here in California.

HE
Review №13

Work needed 3attempts to be completed. The mechanic was rude and unresponsive to looking into anything not obvious, to the point of calling me a liar. The owner stepped in to help and only then did I feel in decent hands. Today I have to take my car somewhere else to look at a problem they were not willing to take serious.

dr
Review №14

I so appreciate this business they took care of my sons flat tire immediately and Heather was extremely nice I would recommend this business to anyone needing car or tire repair

Br
Review №15

The representative at Mienke was very courteous. The oil change was completed at the time she stated. I was satisfied with the service.

Ro
Review №16

Had never been in for service, but decided to give a try when another servicer was unable to accommodate me that day. I was already way behind on getting my oil changed and had no other days off for awhile, so gave them a try. They were so friendly and were able to help me right away. Also gave me a list of things to get done, but were not pushy and didn’t use scare tactics to get it done then and there. I will be back for future repairs!

Al
Review №17

Meineke always has a good deal for oil change, they do a good job and I never feel pressured if things need fixing. They give a great inspection report. They’ll give quotes for things so you can shop around. Their staff has always been friendly and professional!

Gr
Review №18

Just got my car back from them. They did not perform the tire rotation I asked for. I know this because the one brand new tire I have is in the same place. Called to get things right and the employee stated that the work had been done. If so, the tire would not be in the same place, so that is obviously a lie. The employee said they would talk to them about it yet they never bothered to get my name or vehicle description, so I am unclear on how they plan to keep this type of thing from happening again. All in all, it leaves me questioning how accurate the rest of the work was done, if it was done at all. The corresponding paperwork states all four tire tread is at 8/32, which is impossible as three tires are the same, and one is brand new. The resolution offered was to drive back again and have the tech do the work...again. Good on that, Ill find somewhere trustworthy.This is for the location on Hamilton in Saratoga.

Su
Review №19

Meineke Auto Service employees; Mechanic Scott and front counter Customer Service persons Ria and Gage went way above and beyond typical auto service centers to deliver one of, if not the best auto service experiences Ive encountered in my many decades of driving.I had the very serious problem of a failing wheel bearing which could have locked up while driving, thereby resulting in a catastrophic event. I rely on my vehicle every day. After my regular mechanic shop could not get me in for five days (at a greater expense), I called Meineke. CSR Ria and Gage consulted with Mechanic Scott. This team got me in and began work THAT DAY. I thought great, maybe theyre not busy for a reason. I was wrong. They are efficient, committed and professional. They recognized this is a serious condition that needed immediate attention. Mechanic Scott jumped on the problem, promptly diagnosed the issue and came up with a wallet friendly repair plan. All this and future issues were communicated clearly, efficiently and accurately by Ria. I approved the plan and Scott went to work. As often happens when it comes to vehicle repair, once you get into the work, issues arise. Scott worked around these issues, came up withsolutions. Each issue was communicated tome by Ria. Each issue was resolved by Scott. My vehicle was repaired in a very reasonable amount of time at a reasonable cost. The fine young man Gage stayed after their closing time on Friday to ensure I could pick up my car the day work was completed. 100% Satisfied. Thank you Scott, Ria, Gage and Meineke for the outstanding service.

ro
Review №20

Car tech Gage and front desk staff very helpful, knowledgeable, great attitude.

N
Review №21

I arrived 15 minutes early for a 1pm appointment and was told they should be done with the oil change by 2:00pm. The garage was empty when I arrived. I returned at 2:15pm and they still had yet to get to my car. I finally got out of there after 3:30. To make things worse, for some reason the driver side window stopped working as did the climate control display, and the tire pressure monitor. What the heck???

Sa
Review №22

Update #2:Better Business Bureau Reported, it seems this wasnt the first time they tried to scam someone at this location for a water pump when not needed. Glad i went else where.Update: When the repair was done but issue remained, i took back to meineke they said i needed a new water pump at $500. I got second opinion this is exactly what my second opinion said:Check out the pic Saul, I found your thermostat bleed screw leaking. I ordered a new one (cost $50) then I have to retest for any other leaks. Ill let you know what I find.Dropped my Dodge Challenger off on the 7/27/2020, picked it up on the 7/29th/2020 around 11am. The issue was not fixed after paying $1065. On top of that, they left my engine cover in car in the back seat that still had residue of oil, coolant etc. Also on top of opening the hood to check things out, they left a 8mm head attached to a bolt in my engine. Very poor value, not to profesional standard at this location unfortunately. BTW if you neex your 8mm head, call me!

ti
Review №23

Very fast service and I was treated well.

Ka
Review №24

Heather and Scott were our heroes yesterday. At 6PM on Friday, we had a nail in our front right tire of our Tesla. We received the best service which was very friendly, and allowed us to be able to go back to our home safely. Meineke gave us a very nice and caring service after we got rejected help (for a very simple fix) by Wheel Works since we didn’t have the actual Tesla key but we had both phone and valet parking mode by Tesla. Scott was super creative and he found a way to fix the tire without even having to drive the car, he also took a very short time to fix it. Heather gave very warm support when we were panicking and sad because of the poor support we received by the new manager of Wheel Works where we just bought three new tires with them a few months before. Meineke is the best💚

Mi
Review №25

This is my first time here, I’m new in San Jose, moves from Florida. I’m sure some of you understand these days are tuff for expenses, but we gotta take care of our car! 🤗👍⭐️🤗👍⭐️First of all Anthony the nicest guy ever! Very pleasant, full with kindness and patience, the pricing is amazingly fair, it is not one of those places when they try to rip you off, trust me...! I tried, I felt totally comfortable and I am another happy customer, which I am certain not to be the first, and not the last! With this exceptional customer care, and service, this is definitely my -GO2- from now on for all car related care and issues. And it’s in a really nice spot too, close to the mall, if you don’t feel like seating here, even though I did because the atmosphere was calm and inviting.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👌🏿Heather was extremely nice and efficient as well! And gave me a fair honest quote for my future repairs which I’m getting fixed here for sure! Highly recommended! Great service, fast and reliable business! Thank you so much neighbor! If I could give you 500 stars I would have ⭐️⭐️🙏👍✅⭐️⭐️ 🙏🙏🙏🙏🙏🙏🙏🙏

Br
Review №26

Had a slow leak - brought it in and was on my way in less than an hour. Quick, kind, and efficient service. Will be going back

Pa
Review №27

I recently moved and this is no longer my local Meineke but I make the drive to this specific location at Westgate because of Anthony. Over the years of work I have gotten here I know I can trust Anthony and his team. I have been going here for years with my older Subaru. Mostly just the routine basics getting fluids and brakes done here. I recently bought a newer used car (2011) that I had no history on and I admitted that when I walked in. I had asked for the engine, trans, and diff oils to be changed. Anthony said they will do the engine oil and check the other fluids as well as do a full inspection that comes with a synthetic oil change. I got a call when it was done with some good news. He said that whoever I bought the car from took really good care of it and that the other fluids all look clean and new. When I went to pay he noticed that I had a bunch of points racked up from all my visits over the years. I ended up finally using my points and getting my full synthetic oil change and amazing service that I can trust for a whopping 11$. If there was ever a chance to up-sell some work it would have been this car that I had no history on. Anyways thanks to Anthony for always taking care of my cars and I will be back in a few thousand miles!

an
Review №28

Very well job, I am surprised by the expertise they did and fixed all the problems on my car !

Mo
Review №29

Called in and spoke to Ria about a noise I was hearing in my driver side front of the car.. she told me to go in (same day) and she would have them do a courtesy look for me. After getting there, she took my car right in, came back about 45 or so minutes later to tell me I had a loose bult on my suspension area.. the tech tightened it and they did not charge me for his time or work! I will definitely be going back for all my future needs!

Jo
Review №30

Helpful friendly staff, Kia and Andrew, at the Hamilton Avenue San Jose location. Excellent tire service. Fast and high quality work.

Jo
Review №31

Great place and people!Excellent service!Very affordable!Brought my girlfriends car in for an oil change ~ they were done with it in less then an hour!Love their location next to Westgate mall...great place to shop while waiting for the folks at Meineke to take care of our automotive concerns 🚙👍

Ja
Review №32

They said they rotated my tires but when I checked they hadn’t. When questioned, they said my tires looked ok and the lift couldn’t hold my truck. I specifically when to them cause my tires are wearing unevenly. Will go back tomorrow to try and resolve.

Ju
Review №33

I brought my car in for a window repair, they diagnosed my car for 165 I asked before hand what’s the most I can leave paying if the diagnostic is already 165? They didn’t answer me. Then when I do finally get the quote the lady confused the labor price and the parts prices. Which felt like a scam because she didn’t want me to haggle with the prices. Overall I didn’t get much help. I asked for a diagnostic from the mechanic didn’t get to talk to him. Genuinely unsatisfied.

Sh
Review №34

We had an amazing experience with this meineke Andrew was amazing he new what we need to get our vehicle fixed. Thank You Andrew

E
Review №35

I got an Uber inspection with them. I just recently saw that the back seats are smeared with oil and dirt from the inspector’s clothing.

Ma
Review №36

I love this service shop. When I relocated to California, nearly 5 years ago from Texas, I have chosen businesses that are honest with women, takes the time to explain things, charges reasonable rates and does quality work. The team here exhibits all those traits and more. They have cared for my car for all general maintenance including replacing my tires and battery. I drive 40 minutes from my home to use them. A friendly and professional team and I highly recommend them.Thank you for the opportunity to give my feedback.

al
Review №37

I am so thankful for Meineke. They really take good care of my car and me. The staff is super friendly and professional. They will not just change things or tell you that you should change things to charge more, like I have been overcharged at other places. They are honest and trustworthy. And I love the fact that I receive everything in a text message about the inspection and repairs of my car.Thank you Meineke for your great service.

De
Review №38

They were very friendly and fixed my front break as best as they could for me at the time..and the lady in the office even gave me a discount to help lower my bill as much as she could.. I would definitely go back as soon as i cant afford to replace my rotors...thank you for your help

Al
Review №39

I love this company. They tell you the exact price upfront with no surprise fees. They found a few things that also needed attention on my car and took pics, as well as gave me quotes on fixing them, but left the decision up to me at a later time. I trust them completely

Ja
Review №40

I love when I have an appointment because they are already expecting me even though it takes a while I feel like they make it to where everything is in great shape. Ive been coming to this specific location for over 10 years now and always loved the service here.

Jo
Review №41

Ria and Anthony are extremely helpful and professional. I took my car in today with a nail in the tire. It was done very quickly. Turns out I needed to get 4 new tires and they gave me a great price. I definitely would recommend this place to anyone who has car problems! -Jon

Jo
Review №42

Ive been coming to this place over 10 years. I use to live at Hamilton apt which is literally cross street but though Ive been moving around like blossom hill, Sunnyvale, just about everywhere in bayarea but find myself landing here because simply put... They are reliable, and people work there are very professional. THEY ARE ALSO VERY ECONOMICAL.

ka
Review №43

Fast and forward good taken care off

Na
Review №44

My appointment was at 10:15 am they told me it will take less than 30 min, wait and wait, I had to leave, later I call and talk to Ria? OMG as I was talking she was interrupted me very very unprofessional, this is not the first time, I believe she is this way with all the clients, she need to be told that you don’t treat customers this way, very bad experience.

Vi
Review №45

They are very friendly. They helped me repair the engine front splash shield in 20 minutes. Great job!

Ga
Review №46

I had a wheel alignment done using my reward points. The work was done quickly and professionally.

Ma
Review №47

Was very nice 👌

Ka
Review №48

Anthony is outstanding! I’m so glad to have been referred to him and Meineke of San Jose. Wrapped up my first repair today, and I am officially now a loyal customer! Honest, professional, friendly, great service, value and efficiency!

Wi
Review №49

Great place. Anthony the manager is very courteous and professional. Definitely coming again.

Mi
Review №50

I’ve been a frequent customer of Meineke at Hamilton Avenue, San Jose (I have 7 cars). The staff is super friendly and knowledgeable. They have a waiting room and Anthony (store manager) always have some cool movies playing on to pass the time while your car is getting fixed. Highly recommend!

Ma
Review №51

Great customer service, got in and out in no time and their help with future repairs according to my checkup was very knowledgeable and helpful.

w
Review №52

The duo of Anthony and Rea were very helpful in getting my car up and running again. Brought it in on a Thursday night and the next morning Anthony kept me updated step by step on the diagnosis and eventual repair of my car. Great team over there. Will definitely come back again.

Mi
Review №53

I had a screw in my tire and they fixed it fast. They found two screws and didn’t charge me for the second fix. Plus, they are always very pleasant.

Ph
Review №54

The service that Anthony has provided has been superb. I am a returning customer and will continue being a customer because of the professionalism and excellent service.

Ja
Review №55

They are very professional and provide dependable service. I would have given 5stars however they are not timely. If u dont mind waiting they very dependable and trust worthy.

Da
Review №56

Management was exemplary. Car still running great over a month later. Awesome service!

Ju
Review №57

Wow! Best service and price for an oil change Ive had in awhile. You cant beat their rates and customer service, I saved almost 50%! I will continue coming here with my families vehicles.

Ad
Review №58

I highly recommend this auto shop, for its top notch customer service, and for doing excellent work on my car. I had an emergency situation, the clutch was out in my PT Cruiser and I needed it urgently fixed, we dropped in after noon and they were able to fix the car same day. I very much appreciated the professionalism displayed, the staff didnt try to up-sell us on parts/services that were not needed; instead they got the job done and now the car runs great! If your looking for an excellent place for maintenance or repairs – look no further!

ma
Review №59

Extremely fast oil change service. I drove 13 miles from mountain view as the meineke around me had bad reviews. I was late for my appointment but these guys took care of my oil change in less than 10 minutes and were very friendly! Highly Recommended.

An
Review №60

Anthony was incredible and extremely helpful. He thoughtfully explained what my car needed now versus later, which is was very much appreciated. I will absolutely be returning here for my ongoing car care. The little details in how you treated and took care of me will not go unnoticed! Thank you.

ma
Review №61

The service are good. All contact are friendly.The case I have are car do not start.The tester will not go on the test without replace the battery. I known my battery are ok. Since I do need the car fixed without tow to my home. I agreed to replace the battery.And shop want to replace all water host and cooling. This had nothing to do with what the problem was.At the end I have a bill of over thousand dollars before I can get the car back drive to other shop to fix real problem.By fixing unneeded part cost me a lot more this time.

Se
Review №62

I couldnt be happier with my first experience with Meineke. The staff at the San Jose shop by the mall were excellent. They were very honest and although I was worried that a diagnostic would turn into a really expensive ordeal I couldnt afford, they were exceptional. They not only did the diagnosis but they took it upon themselves to fix my AC unit themselves without any additional charges. I was so happy when I received the return phone call saying your car is fixed and all ready to go.I live in Seattle, WA and my mother and I decided to take a road trip down here to Saratoga to visit family. In the process our AC unit went out and we literally died driving through Redding as it was 100+ degrees. Not knowing how expensive these repairs could be, I was apprehensive. But these guys are the bomb!I would highly recommend using their services! Complete satisfaction is an understatement. Thank you guys so much!

Ta
Review №63

Had an appointment for oil change service and when I arrived to have service done I was told they were running behind...like 2 1/2 hours. The problem is this is the second time this has happened. What is the point of making an appointment if they cant manage their workflow better I suggest doing first come first served instead. End of story I didnt leave my car and I wont be back.

Sh
Review №64

Pricey, but fast and service oriented.Admittedly, I paid more here than I would have somewhere else, but I’m kind of glad I did. The service was amazing, the staff was incredibly informative, and the repair was fast! They diagnosed the problem, ordered the part, and fixed the car in less than 24 hours. If you’re willing to pay more for service that’s a cut above the rest, I recommend it.

Je
Review №65

I’ve been bringing my cars here for about 1.5 years now. Great, reliable shop where you know you’re always going to be taken care of and don’t have to worry about getting ripped off. Prices are fair and quality work. Always a nice coupon floating around as well, which I really appreciate.

Wa
Review №66

They pulled up my information quickly and took care of my car. Great service!

St
Review №67

I couldn’t be happier after getting my wife’s pilot back. It needed a lot of work done. Timing belt, water pump, crank shaft seals, control arms, tires, brake flush, oil change, and then the alignment. Dropped it off on Friday, in hopes they could get it finished Saturday. I asked if they could get it all done in a day, and expressed how I knew it was a lot of work to do, but our pilot is our only family vehicle. Ria said she’d try her best to make it happen. She said she’d have the pilot worked on as a tandem job, so while the timing belt was being done, someone else would be doing the control arms and tires. She was very patient and understanding while my tired and hungry 3 year old sat on the counter while we prepped the “surgery for the car”. And. I added up everything I needed to get done and estimated it to $3,200-$3,500. So my wife and I were aiming to get it all done at or under $3,000. Guess what. $250 under budget!! And they fixed it all the same day. Drives like a champ!

Ma
Review №68

You get way you pay for... I chose basic service. Still, when the report says coolant and washer fluid levels are good, and then I check myself and they are definitely low... I question quality of the whole job.

Ma
Review №69

Best car shop I’ve ever been to by far. Amazing customer service, friendly workers I highly recommend all of you to go here. Prices are good and everything is well organized, HUGE shoutout to the manager Anthony!!!

Es
Review №70

Meineke is my neighbor, I have been coming here years for my car service. The job they provide always with great quality. The manager Anthony always has positive energy, off course he knows his job very well. He makes sure my car runs well, safe and without my worrying. I feel comfortable come to Anthony for my car service. I highly recommend Anthony and Meineke.

Je
Review №71

Been having good experiences here. The location has changed names over the many years, but the new group is solid. Fair prices. Good communication. They honor coupons. Nice group.

E
Review №72

My check engine light was on. Another place said my EGR valve was bad, but noticed some worn and loose vacuum hoses and wondered why they didn’t mention that.I decided to get a diagnostic somewhere and remembered this Meineke from before and needed a tune-up any way.Sure enough was just the hoses. Drove around about 80 miles with no problems and engine light is still off.Saved about 2 or 3 hundred dollars.

Ar
Review №73

I was there for my car inspection. In and out within 30 minutes. Manager - Anthony Trayer and the auto technical staff were very professional and honest with the inspection and the feedback over the car inspection. Highly recommend them for honesty. Keep up the good work.

Jo
Review №74

The mechanic hear me talking with front counter woman on what was the cost for R and R an abs Hydraulic module, this guy was not very friendly and said i can give you a price is impossible, I call other places and quotted me what would cost. I am glad i did not go any futhet with any service, talking with guy gave me red flag warning as i was walking away. Be careful

Je
Review №75

I am amazed and impressed by the work and the service that Anthony ( Tony) did. My mom works next store at sylvan and she has taken her car to Tony for a few minor things and she recommended Meineke when my car suddenly broke down. I wasnt so sure but I agreed to give it a try. WOW. SO glad I did. When we explained the problem with the car to Tony he immediately said he thought he knew what was wrong but would look at it anyway. We had the car towed to Meineke, Tony called to let us know he got the car. That on its own was so nice. An hour or so later Tony called again and explained exactly what was wrong and what options we had and his recommendations. I needed a knew alternator, serpentine belt and an oil change. Tony did all that work in one day and I had my car back that evening! And all at a price I could afford. This place is top notch and Tony you have earned a customer for life . I can not say enough good things about the service and the work you did. My car runs like its new. I will definitely be bringing my car back for maintenance and whatever else happens. SO HAPPY!!!

El
Review №76

Great! Very fast and very through. Sill use again in a heart beat. Highly recommend

Le
Review №77

Great friendly, knowledgeable staff and good quality service. I have taken my last three cars here and I have never been dissatisfied with the service. The work has always been done in the time promised and the price is as expected for this kind of place. I like that it feels like you are at a neighborhood mechanic instead of a big chain but the assurance that the big chain stands behind the work is comforting.

ha
Review №78

I came in for an oil change on 3/2/2020. Everything is good except for the clean up. My car door handle, the hand grip inside of the door, the gear shift knob, and the steering wheel are covered in car oil.Last impression is what count and how you keep your customers. Need to do better.

Mi
Review №79

I have brought my old clunker Honda into this Meineke many times and have always been happy with the results and the price. But I want to give a special shout out to the front desk- Anthony and Rea. Their attitude and service has been terrific. Yesterday, I had a complex issue to deal with. My starter went dead in a parking lot and I had to have my car towed to Meineke. I was unable to stay with the car, so I left the key in the car. I called Meineke and gave Rea a heads-up on what was going on. I called in again this morning. Anthony found the key (the towing company had hidden it in the car) . He had the car checked out, confirmed a defective starter and called me back. He got me a replacement and had it installed in a matter of hours. Really great service!

Mr
Review №80

We take our cars here because they have the best service hands down.

Jo
Review №81

Close proximity to my house, theyre always busy so its best to make an appointment. Ive been to this location a few times and have zero complaints! Theyre very competent in their work and they even make sure to apply any and all coupon or discounts for any services youre getting. I take both of my vehicles (car & SUV) you them for all my light service needs ( fluid changes, tire rotations) if youre looking for a dependable service shop that wont shaft you on prices and actually do the work you want them to do, this is a reputable shop to choose. A+

Ja
Review №82

Easy to make appointment and detailed report with suggestions!

mo
Review №83

STAY AWAY from Meineke!!! I went to have a water leak fixed. The owner of the shop in West Gate said they would do a complete diagnostic to tell me what needed fixing. I get told it was a small hose that they fixed for free. And they came up with a bunch of other stuff they said I should take care of right away. I left their shop and went two blocks home. The next day I went to the Pruneyard which is less then 8 miles away. I was overheating when I pulled in. After waiting an hour for the car to cool, I went back to Meineke and talked to the manager. He said he didnt have time to look at it today(it was Friday about 4) but I should drop it off so they can do a diagnostic to find the problem. I said I already paid you guys 80 bucks to do a diagnostic and you need to do it again? He said they my not have done a complete diagnostic. They may have started and stopped when they found the water leak. I asked about the COMPLETE diagnostic I already paid for and was told they needed to do it again. I was mas so I left and wanted to talk to the owner the next day. Saturday I talked to the owner and he said the same as his manager. They want to charge me again to do what they said they did just a couple of days before. I was offered no refund no apologies. I emailed the corporate office and got no reply. I sent another email a couple of days later. Still no reply. 3 more emails in the next week and no reply. I called customer service and got no help or a return phone call I was told I would get. I ended up replacing my thermostat on the side of the freeway after overheating again. I never heard from the owner I has talked to at the beginning nor did I hear from the corporate office. Meineke doesnt care at all what their franchises do. STAY as far away as you can. Its not worth wasting the time or the money just to get screwed over by another big corporation. I would give a negative star if I could.

Je
Review №84

I scheduled a 9:30 AM appointment. The oil change took over two hours to complete and they only finished by 11:45 because I told them I had an 11:45 appointment I was going to be late for (which I was). When the man pulls my car around when it was finally ready he backs my car into a shopping cart! And to top the whole experience off, they said they couldn’t clear my oil change light because “their manager had to do it and he wasn’t there” so I’d have to come back another day to have it done. Horrible service.

An
Review №85

This place is good. Manager Mike was good in pricing as well for my outer tie rod end plus wheel alignment. They have pretty decked up lounge with inter et so you can utilize your time well

Ch
Review №86

Anthony was super helpful! I came in a rush I. The morning before work and he took the time to make sure I got out of there fast. It was just a tire pressure sensor but my wife had to get to work an hour away and he realized I was stressing out and took the time to check my car and get me out of there and onto work in time. Much appreciated!!

La
Review №87

Took my car in the other day, these people charged me almost $200 to simply look at my car just to tell me hours later they don’t know what’s going on with it. Then still proceeded to throw numbers at me for costs considering they just said they couldn’t figure out the issue, and that they weren’t even for certain if the estimates they were throwing my way would fix the problem. Why would I pay more money for something that isn’t going to fix the problem ? Very disappointed and feel taken advantage for my money.

ro
Review №88

Friendly efficient service. My car was ready within the hour as I was told. Highly recommend

Th
Review №89

Top notch customer service I always take my cars here

Dy
Review №90

The best and most trust worthy car care team I’ve ever worked with. Have kept my car in top shape for two years straight from the day I bought it until now. Always honest. Always helpful. Always fast. Would never go anywhere else. With a team that’s been present for years the level of team work and efficiency is unparalleled in my experience.

Br
Review №91

All-around good service: I made an appointment (which was easy to do)...Meineke was ready for me at the appointed time....no waiting ... car service was done quickly ... personnel were polite ... price was very reasonable .... Bruce P.

Si
Review №92

Very professional and reliable Oil Change guys. I can never have my cars oil changed at other places after being here. Prices are very reasonable and you can find coupons and deals on their website. You can also schedule appointment on their mobile app which gets you points and free oil changes.

Ki
Review №93

Amazing service and always very courteous, prompt, and trustworthy. I’m sooo happy to have tried them and will continue to use their services!

Er
Review №94

Ive have been using Meineke for the past six years and during all this time Ive had not one incident where I have not been completely satisfied with their work and their interaction with me and helping me to understand my vehicle. I would recommend Meineke to anyone that needed any type of repair done.

J
Review №95

I highly recommend this auto repair center. I purchased my new tires, an alignment, brakes, and oil change. Timely, competitive, and professional. Anthony(manager) communicated effectively and with out any sales pressure. Answered all my questions, pros and cons... including Thai Tea-50%-w/BLACK PEARLS.-A+. Thank you Anthony!As well as Heather...aka Showgirl, who helped steward my transaction. She was customer service oriented with a ready smile and... a willing singer and hand dancer.-A+. Thank you Heather!Thank you Meineke You appear to have a top notch team. That was my experience. I am not fond of writing reviews, but they deserved it... better yet they earned it. Thanks Again!!!

Ar
Review №96

Ria and Anthony are the best!!! I recommend ALL of my friends and family to this exact location. Thank you!

Ma
Review №97

I love the people who work there for so many reasons!! I love they do updates on my car what I need before get worse. Thank you so much for taking care my car :)👍🏻👍🏻😀

He
Review №98

I have taken 2 cars in for service a 300c for air-conditioning issues, which they corrected to my wifes delight. The other was an xlr for transmission maintenance and tires. They serviced both quickly and in a professional manner.... Great work

Ja
Review №99

My husband’s car needed a lot of work, and Meineke did their usual amazing job to get it running, and hopefully pass smog. The car runs better than it has for many years,

Fr
Review №100

I have gone to this location with all of our cars and trucksfor years because they are HONEST, Reliable, Dependable, Reasonable $$, and friendly. I won’t go anywhere else. 😊

Information
16 Photos
100 Comments
4.4 Rating
  • Address:4701 Hamilton Ave, San Jose, CA 95130, United States
  • Site:http://meineke.com/locations/ca/san-jose-2296/
  • Phone:+1 408-680-8140
Categories
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Car battery store
  • Mechanic
  • Muffler shop
  • Oil change service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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