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Fast Lane European
3585 Stevens Creek Blvd, San Jose, CA 95117, United States
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Fast Lane European
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Br
Review №1

I took my 2007 Volvo XC70 here after a cross country road trip that resulted in quite a lot of maintenance needs and I couldn’t be more happy with the service! They were quick, communicated everything with me along the way, went above and beyond to get my car in tip top shape, and were just an overall pleasure to work with. Mason took the time to look at my car with me and listen to my history with the car and what I suspected was wrong. Sean was incredibly friendly and made the experience enjoyable with his awesome attitude. I will absolutely come here again in the future! It can be hard to find a trustworthy, quality garage, and this is definitely one! Thanks for everything, my Volvo is running the best it has since I bought it!

C
Review №2

To make things short, look no further if you are after an A+ repair shop for your European car. The shop specializes in BMW and Mini, but of course does a great job with other manufacturers as well.I found this shop on Google when looking for an alternative to the Audi dealership. My wifes Audi just needed an oil change and an inspection to make sure everything was in order.FLE has earned my exclusive business moving forward as it was a great experience from start to finish. They answered my call on the first ring, got me scheduled and appointment confirmed in no time. When I dropped the car off the gentleman checking me in met me in the parking lot and opened the door for me. My first impression of the office and shop itself was that every square inch was immaculately clean. In my experience a business / shop this clean is about the biggest green flag you can hope for when trusting your vehicle to be serviced properly. Everyone I interacted with was a complete professional, I felt completely at ease that my car was going to be cared for in a first class manner.They of course got the work done faster than expected and I was on my way. I have nothing left to say other than I look forward to doing business again in the future.

ja
Review №3

They dont care about your car and your cars issue. They just want to earn your money with no effort.I brought my car to them for diagnose a strange light rattle noise issue which worries me a lot. But They just listing out a lot non-related service items which cost you several thousands to perform. And when asked them whether my issue will be fixed with such big cost, they just say maybe ambiguously. And they even being sarcastic on me when I decide not to go with them.After two weeks I succeed to find the issue my self. Its just a tiny rock on my exhaust pipe muffler. Jesus, I dropped my car to them for check a whole day, apparently they dont bother to check your car carefully, and just want to list out non-related small problems to scare you and rush into repair with them.Now I understand why their shop are so clean and beautiful, its your easy money they earned without doing serious work.

Mi
Review №4

Mason was very helpful on providing a detailed assessment that exceeded my expectations. The Fast Lane European team did a great technical job with the bonus of a kind and professional service. I recommend their business.

Rh
Review №5

Mason definitely went above and beyond for me! His shop is one of the cleanest mechanic shops i have ever seen! He was very informative and professional, service is phenomenal and their prices are reasonable for a BMW! I couldnt have been happier! I highly recommend Mason and his crew to anyone looking for a good honest shop! Thanks to them, my BMW feels brand new!

Pa
Review №6

As usual the only place to get your car serviced if you actually want it done right. Always on time, very communicative, and overall everyone in the shop is professional and looks the part. Clean, organized, and spot on. Mason is always roving around running his shop like a well oiled machine :)

em
Review №7

Great service, very professional, clean and informative... Mason was very helpful with the used Q5 we purchased and he got it running and driving the way it supposed to. He was informative with what to expect, how to maintain and take care of the Q5. It was great that he was able to prioritize the repairs needed to be completed in order to get us back on the road without breaking the bank. This is our new shop for everything Audi.

He
Review №8

Weve been working with Mason & team for over 5 years now... high quality work, honest & thoughtful customer service!Highly recommend working with them - great new location!

M3
Review №9

Mason and his team are professional and efficient. Fair pricing for honest work. What more could you want?

L
Review №10

Mason and his team, have been maintaining our families cars for several years now. He performs our regular routine maintenance, hes professional, he gives us honest and fair pricing (which is always lower than the dealership), hes in communication, when he says the cars going to be done, its done. You dont have to wait. Hes honest and up front with what needs to be done. Lets be frank here, with how much money we spend on buying luxury European cars, you want to take them to the guy (Mason in this case) who loves them as much as we do. He keeps me and my family safe by taking care of our cars and we get to enjoy driving them. Masons team goes above and beyond, without breaking the bank, which is why he gets my business.

Se
Review №11

As always the team did a great job repairing my x5 diesel. I had an issue with the diesel SCR tank. The team identified the problem, had the parts the next day and car was ready in less than 24 hours. Great service!

Ka
Review №12

Mason was amazing. I purchased a used car that had major Undisclosed problems. He did a thorough diagnosis that resulted in an $8000 estimate of repair. I don’t think I could in any way convince him to repair the car even with the $8000 estimate. The photos he took of the undisclosed damage to the car helped me to get a FULL refund on that vehicle. He is honest and professional. Really nice upscale shop. I appreciate everything he did for me. Will without a doubt return for service.

Ka
Review №13

I was in a process of buying a Limerock Edition e92 m3 from a dealer then i found out that the car was serviced at the Fast Lane European service. I called in Mason and explained him the situation, he was super helpful and friendly, he went over with me every single detail about the car over the phone patiently.If i was local to him that would be the only place i would take my cars for service. He is a super nice guy and knowledgeable about cars, you would not regret to go this place.Thank you Mason!

To
Review №14

Had a Pre-buy inspection done for a BMW M. Worth every penny, easy to work with, and schedule service. Can’t recommend highly enough, they saved me from making a big mistake.

te
Review №15

Went to Fast Lane based on a recommendation - Mason was very professional, explained what needed to be fixed, and gave us back our car in less time than expected. Overall a great experience, and we’d definitely recommend Fast Lane

Ji
Review №16

This was our first time using Fast Lane European. They provided knowledgeable, courteous, and efficient service for the brakes on my BMW.

Te
Review №17

We are looking at purchasing a used Audi and asked for a vehicle inspection. Mason was able to fit us in and give us an assessment of the vehicle in a timely manner over the holidays. Fast Lane currently takes care of my BMW, my Volvos, providing excellent service, and maybe soon Ill be adding an Audi.

Ar
Review №18

I had already received an estimate of a lot of upcoming work on our 2012 X3/2.8. I went to Fast Lane for a second opinion and found them to be clear and straight about what they saw troubling in our car. At the end, we end up spending about 60 percent of what the dealers estimate and the car has not performed this well in years. So very happy and highly recommend them

st
Review №19

Great service, pricing and honesty with our older beamer. they even found a problem that another repair shop did and was causing CV joint failure.

Ca
Review №20

2014 BMW 528i. Mason was able to diagnose the cause of my engine and drivetrain light quickly. His shop was lightning fast with the repair and service. Im not a car guy, so Mason was able to explain the issues clearly and get me back on the road. His service is very reasonable. I will be referring Fast Lane all my friends and family that drive European cars.

Jo
Review №21

I have been a customer since 2014. Mason and his team are amazing. Genuine and honest. Thank you Mason and team.

Li
Review №22

Very good experience they were honest helpful and the guy helping me was very knowledgeable and not bad looking

Ho
Review №23

Mason was very helpful with what needed to be done with my BMW and I thank him and his team immensely for their time and hard work.

Ge
Review №24

I have gone to these guys 3-4 times and am always satisfied. Mason is great and they do very good work for a fair price. Volvos are expensive to maintain but they last. I would take my car back there again...

Ka
Review №25

Most other mechanics are dishonest or incompetent. This place is great and has worked very hard to earn a well-deserved reputation.

Je
Review №26

I took my Mini JCW here to have its brakes serviced. I had previously gotten an estimate from the dealer and wanted a second option. Mason was great in communicating the issues and options and I saved money over the dealer! He also identified an issue with the engine mount and showed me the issue, fortunately under warranty, so back to the dealer for that and things are all tip top.

Mi
Review №27

This was my second time at Fast Lane and Im very pleased with their work. They are thorough and explained all options available. I would recommend them to my friends and family.

Ka
Review №28

Transmission issues, repair of fuel injectors, tire patch, rear liquid replacement, alignment, fuel continuing to flow into cylinders, code reboot, did a good job with analysis as BMW M4s are not easy to work on diagnosed issue even with conflicting prognosis

Pr
Review №29

Thoroughly professional with proper Covid-19 care. Proper car inspection even beyond scope of regular work. My car had an issue that I couldnt have detected on my own. The engineers at Fastlane identified the issue and connected me to the dealership to ensure its properly taken care of under warranty.

We
Review №30

Nason is what you hope for in a service environment. He is fair and honors what you need done. Prices are reasonable.

Na
Review №31

Mason did an excellent job on my BMW 7 series and is a pleasure to deal with. Highly recommended 👍

Le
Review №32

Would not take my vehicle to another shop. Mason and the service his team provides has always been top-notch!

Mi
Review №33

Excellent and ethical once again. Great communicative service.

Se
Review №34

Very professional and knowledgeable. Business is very clean with up to date technology. Thank you Mason for your services...

Sa
Review №35

Mason and team are very professional and provided a high quality service. Would definitely visit them for future inspections and maintenance. Highly recommend.

Ga
Review №36

Mason did a great job explaining maintenance options for my Volvo Polestar. His team is a great alternative to dealer service.

Ja
Review №37

I was very pleased with quality and timeliness of the repairs. I was also very pleased with how the insurance claim for the broken window and damaged door lock was handled. As usual Mason was very upfront and kept me well informed throughout the overall repair process. The estimates were reasonable and there were no surprises. He clearly takes pride in his work so as a customer I appreciate that.

Al
Review №38

Consistently have a pleasant experience with Fast Lane. They took time to get to the root of the leak problem our XC60 had and called our attention to a motor mount that needed replacement.

Ev
Review №39

Great service! Mason and his team always willing to help and do top notch work. Highly recommended!

Li
Review №40

I stopped by as a new customer, and received a warm welcome, advice, and the information I needed to take care of my new vehicle. They made room in their schedule right away, and Joe was extremely knowledgable and helpful. I am bringing my car in next week for service, and Fast Lane is coordinating additional service with the MB Dealership for warranty work. Thank you so much! I would recommend this business highly.

An
Review №41

This place was highly recommended by someone who brought her old Volvo to Fast Lane. Terrific experience all around and Ill be bringing my Volvo back here for servicing in the future. The owner (Mason) and Mike are professional, knowledgeable, honest, and courteous both on the phone and in person. It was easy to get an appointment and they kept me updated on progress via calls/texts, and clearly explained what was needed. The car was ready in less than 2 days and they set me up with a free rental car from Enterprise. The icing was that my car got the best car wash and interior cleaning -- better than Ive gotten at an expensive car wash. Such a nice surprise at pick up! Much better value and all around superior service than the Volvo dealership down the street.

ms
Review №42

Great experience with Mason and team. Have always taken our Volvo’s here and would consider no place else.

c
Review №43

I’ve trusted my BMW X6 with Mason and his team at Fast Lane for nearly 2 years. I had a pre-buy inspection done and the experience was so great I knew I’d never take the car anywhere else. Mason consistently goes above and beyond to make sure the car and the customer are taken care of. I trust the quality of the work and the people. Extra points for stellar customer service and cleanliness.

Fr
Review №44

Was very good customer service my daughter mini is like a new car.

Sl
Review №45

Fast Lane is an upscale auto repair and car service mechanic shop specializing in European cars.It is a place offering a quality auto service and repair, where customers are treated with courtesy, and their cars with utmost attention.Mason took time to explain all that was done to BMW M3 so that it can pass a smog check, and all that, in his opinion, should be done to keep an aging M3 in tip-top condition.I think that the previous reviews offer plenty of details, so all I want to do is to add five more stars, and to highly recommend Fast Lane to anyone having a BMW in need of service and/or repair.

Br
Review №46

Easy to work with, honest about what needs to be done, and Mason even referred me back to the Volvo dealer to save me money on work related to a part covered under an extended warranty.

La
Review №47

Mason and his crew, take excellent care of our Mercedes and Porsche. He tells you exactly what the car needs, he services and delivers exactly what it takes to keep our cars running and performing at their best. When you invest this much money in buying a car, you better take it to a company that not only understands the vehicle but goes above and beyond taking care of them. Thanks for keeping us on the road!

Mi
Review №48

Great service, owner Mason is also very professional and good to work with.

Mi
Review №49

I spent $5,000.00 to get my Mini fix. Hoping they have taken care everything fix for my car. Practically trust them that my car will run for awhile.They said that they will give a year waranty for the engine that they fix.Just 3 days driving the mini the engine lights come on. I text them the problem.I tow the car back to them over heated. Charges me diagnostic fee of $160.00 & charging me $1000.00 for thermostat housing crack.Towed my car back to my house.Im upset for spending that much money for my car. But I have to give credit to Mason.Mason really tries to help in making sure that the car is running in good condition before he gave to me. He has given me more than enough discount for the work they did on the Car. He didnt charge me for fixing the turbo shifter. I give thanks to the mechanic that fixes my car, I know that when I brought my car to Fast Lane it has all kind of problems already.I just want to thank Mason again. Hes a guy to go too.

Vi
Review №50

My mother and I have been going to Fast Lane for years. Mason and his team are incredible! Vast knowledge of car repair, especially through my array of old and sometimes ornery Volvos. They explain everything that needs to be done, so I understand whats actually happening to my car and why (if they can get me to comprehend the mechanics of a car, they can explain it to anyone!). Overall, I feel comfortable and happy that my cars go to them, and Im always blown away and grateful for their care and attention.

So
Review №51

Fast Lane European: Well make it perfect!. Not only did they deliver their word, they also explained all the technical details to me with extreme patience. They genuinely cared and worked with me every step away. Now, my 2004 330xi drives perfect! It brings back a big smile to my face every time I am behind the wheel! Kudos to the team!

Mi
Review №52

This is my first service with Fast Lane European, and Ill definitely be bringing my 2014 535d (diesel) back to mason for regular maintenance. Mason is prompt, professional, and thorough. I brought the car to him with an engine code for the #1 injector, and a broken windshield. I dropped the car off early, prior to opening. The car was evaluated with recommendations by 10am. We discussed the various aspects of the DEF emissions system, and I opted to replace all 6 injectors. Im delighted to say, Ive got more power and better performance than when I purchased the car with 4k miles. Ive got 140k now. Mason also replaced a damaged skid plate, and noticed some transmission seals were worn, so I opted to fix that as well. Good, solid, honest mechanic. Fast Lane European pays to have access to BMWs technical documents and has the technical expertise of the dealership, without the hard sell.

F
Review №53

I’ve been searching for an auto service shop and got this with a good rating and I was not wrong in choosing them over the other shop I found since they did an excellent job in fixing the problems in my bmw 330i. They even fixed the loose window trim in my car for free and I really appreciate it. Mason also did a good job in explaining all the problems in my car before and what they did to fix it. Pricing seems fair to me. Highly recommended.Felix V.

Ja
Review №54

My experience with Fast Lane European was great! Mason and his team are very sound technically, for BMW in my case. Mason is very thorough and holds high standards for his work. I think he genuinely cares about having cars performing at their best. He would do his best to accommodate me so he could have enough time to do the best job. That gave me a very assuring feeling.I have been to other BMW specialists before. I think Fast Lane European is better than the rest. However, the pricing reflects that as well. They use genuine BMW parts only at original price. So for important jobs I would recommend FLE because I trust them to get the job done right. For routine stuff I would probably consider other shops first due to the cost.

Po
Review №55

Mason and his crew are amazing, I was able to schedule a next day appointment for service. Even though I underestimated the traffic and was late, they were extremely patience, able to finish the job on time, and took extra care of my car. Thank you Mason and crew, wonderful job!

An
Review №56

I really appreciated Fast Lane’s thorough examination of my car, and even though I couldn’t make all the repairs at once, they helped me prioritize what mattered most. So I feel secure that my car can be operated safely until I can afford more repairs. And when I picked it up, it was detailed - so it looked better that it has in years!

Ch
Review №57

Very knowledgeable and courteous staff from the owner on down. They really try to be thorough and help educate the customer in a respectful manner. My car is working well thanks to their concerted efforts on my behalf!

cl
Review №58

Excellent customer service, very affordable the business culture very family oriented

Kj
Review №59

Mason and Mike are two very professional mechanics who know what they are doing when it comes to cars and customer service. You can always count on them of being honest and giving honest advice and returning your car in a very good shape. Ive been a customer since 2014 and I would not take my BMW to any other place. These guys are good.

Su
Review №60

Mason and Mike are awesome. They did a thorough job on my 2004 BMW which runs like new now!  Im glad I went to them after reading all the great online reviews and now Im their permanent customer for all my future BMW service needs here in the Bay Area.

Ju
Review №61

Had a great experience! Mike was very nice and friendly. Learned the value of a mechanic who specializes in my car vs someone from your typical garage chain. After my car was finished, i noticed a huge improvement in the performance. It had this extra power that wasnt there before. It drove like it was new, literally! Happy i found the right doctor for my Volvo C30.Thank YouJustin

Mi
Review №62

Thoughtful, professional, well priced. Not pushy. They told me all issues and my options. They even cleaned my car.

Oc
Review №63

These guys are honest mechanics, who have the integrity to tell you exactly what needs to be done, good or bad. I brought a recently purchased vehicle to them after the check engine light came on. Without their help I would have never have been able to resolve the situation with the previous owner. I think that their costs are reasonable, and not bloated. My only regret is that they only work on European cars!

Ji
Review №64

Mason was very helpful to make me understand the problem and resolved it with in a few minutes for my Mini . He is a very professional and tells you the facts and figures.

Je
Review №65

Best mechanic I have ever had!

Ab
Review №66

The best alternative to a European car dealer service center.Mason was great in helping out with the issues.

Ra
Review №67

I brought my 2001 BMWvert in for an oil leak repair after getting another quote for the job at a local place and Mason was willing to do the job for a fair price, less than my other quote and I am very pleased with the service. They steam cleaned the underneath, washed and vacuumed the car too which was extra nice. Would highly recommend!

Do
Review №68

My Volvo 2006 S60 couldnt pass the smog test. Mason was very knowledgeable and professional. He checked the car throughly not only exhaust system but brakes as well. And then proposed the way to fix the car. Fast Lane European is great shop to take care my car.

Li
Review №69

The best ever Im so glad that I meet Mason and his crew. I was having a bad luck with my car. I only had it for two month I just wanted to fix only the one of the problem. I found out there were much more, made a long store short that was the best thousand of dollars I ever spent. Just like to thank Fast Lane European for making my life much better.

Ra
Review №70

Mason has been taking care of my 3 BMWs, 2 Jaguars, 1 MDX, and even one of my Fords sometimes. My 20 year old BMW stopped breaking once I switched to Mason from Stevens Creek BMW. Absolutely reliable, less expensive than the dealer service yet of higher quality. You get the feel of a Swiss watchmaker when dealing with Mason. His documentation is top notch, and essentially you get concierge service for free. Does not matter if it is a brand new car or one that is so old it is exempt from smog. Itll be fixed up right quick!

Li
Review №71

Mason was my advisor and did a great job. He was straight forward and clear about their process and was good at getting g back to me. Car was done Quickly and Mason kept me informed along the way.

ri
Review №72

Great service and communication. On time and the price seemed reasonable and as promised. Thanks much!

Review №73

Mason is one of the best. I was his #1 customer years ago, when he was still arranging his shop and today Fast Lane is taking care of our two Volvos... Very honest, respectful of your time and money he offers advice of what is needed and what are the best approaches but he never pushes you for anything. Great car service, great customer service.

Da
Review №74

Super to work with! Incredibly honest and fair! They saved me a lot of headache inspecting a car for me prior to me flying down to CA to purchase. Very thorough and provided nice write up showcasing all issues with vehicle. Thank you!!

Ma
Review №75

The best place for BMW services! Honest, trustworthy and professional service! So glad that I found it. Highly recommended. Thanks

Do
Review №76

Super friendly. Competent mechanics. Reasonable prices. What more can you ask? I wont take my Volvo anywhere else.

Ro
Review №77

By far the best...stright to the point and gets the job done...glad i found the fast lane european keep up the good work thanks guys

Da
Review №78

They are honest and helpful professionals. The shop is clean and organized. Do not hesitate to turn to them for all your maintenance and repair needs.

Ch
Review №79

Excellent service. The manager is very knowledgeable to get things done perfectly

La
Review №80

I really liked this place. They did a great job on my repairs and were very friendly ! I’d go there again

Ha
Review №81

Mason and Fast Lane European have been taking care of my Volvo since 2010. They are quick, efficient, and client friendly. Thank you for your service.

Ne
Review №82

Good experience with mini servicingIt was quick, well done and at reasonable prices compared to dealerPrompt reply to queries and details on mail

Bo
Review №83

Mason and his team are the best, If your tired of going to a dealer and getting the run around, check them out. you will be glad you did.

Ir
Review №84

Excellent work was performed by the Fast Lane European to diagnose engine valve problem with my BMW X5 35d and to perform its repair.Before going to Fast Lane European, I went to another auto shop in Milpitas, CA multiple times, but problem was not properly diagnosed and I was charged for unnecessary parts replacement.

Or
Review №85

Great communication, right on time, seems professional

Ch
Review №86

This place is great, been taking my 335xi to them for about a year and theyve always provided excellent service and very fair prices. As long as Im bimmer owner and living in the bay, this will be my shop.

Pe
Review №87

Nothing but compliments for Mason. He has serviced my M3, and my wifes X3 & 328i for the past several years. You can trust he will do a good job, and communicate well about what your Bimmer needs.

Re
Review №88

Fast Lane European is top-notch. Ive been brining my cars (all BMWs) here for 10+ years. Mason and his team are industry veterans. They consistently do excellent work at fair rates with fast turnaround and great service. I would not hesitate to give them my highest recommendation.

An
Review №89

Don’t go anywhere else!!! The service writer, Mike is very knowledgeable and I just loved him.

Da
Review №90

Very good experience with Fast Lane, they patiently answer the questions on the phone and quotes. Most importantly, they fix your car well without issues!

Li
Review №91

Always a great experience. Knowledgeable staff, timely, pleasant, and most importantly, trustworthy!

Fo
Review №92

All work completed to a high standard. Great communication.

Ba
Review №93

Very professional experience in and out. They Fixed my bmw pdc problem when multiple other mechanics couldn’t.

Ma
Review №94

Excellent service all around on my Volvo.

To
Review №95

Mason and his crew know what they are doing with BMWs of all year and models. They are a little pricey but you can trust their work.

st
Review №96

Great service, good price. My go to place for BMW service!!!!

Sh
Review №97

Very through

El
Review №98

Responsive, friendly and they know their stuff!!!

Am
Review №99

Service done efficiently and professionally.

Ge
Review №100

Nice people and professional jobs.

Information
48 Photos
100 Comments
4.8 Rating
  • Address:3585 Stevens Creek Blvd, San Jose, CA 95117, United States
  • Site:https://fastlaneeuropean.com/
  • Phone:+1 408-985-1000
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Oil change service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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