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Onsite Auto Glass Services, Llc
210 San Jose Ave, San Jose, CA 95125, United States
Comments
Fi
Review №1

I love this place, the staff is nice. Really nice, hard working, and kind people. This place is the only place I trust with my window installations.

Me
Review №2

I was very pleased at the customer service I received from OnSite Auto Glass. I had to coordinate body shop work done elsewhere with glass replacement by Onsite, while I had a rental car.They were consummate professionals, and were willing to work with the body shop and get my car in as soon as it was possible.I used this shop because they said they could make my logistics happen successfully, and they did. I will gladly use this shop again if I need additional services. They were prompt in responding to my inquiries, and left me completely satisfied with the service.Thanks OnSite Auto Glass!

Da
Review №3

This place has upfront and reasonable pricing, showed up on time, and provides great workmanship and customer service. I hope I wont have to look them up again but if I do, Ill definitely reach out to this business.

Al
Review №4

Amazing work and very detailed. He is Knowledgeable and educated on his craft. You can tell he has put time and effort into what he does. Thank you so much for fixing my chiped windshield. Keep up your great work and service I will be back for the CERAMIC COAT ON MY WINDOWS! 😁

Am
Review №5

Called first thing in the morning after noticing that some jerk broke into my car. Receptionist was extremely nice pleasant and polite scheduling was a breeze! Was told they would be here between 9-11 which was perfect considering I called at 8am! Showed up around 10 and was done in TWENTY MINUTES!! Amazing service!! Would definitely use again and recommend to others!

Al
Review №6

Amazing service!!! I called around noon on a Monday and Dani was super helpful! She helped me determine what type of windshield I had (rain sensor vs no sensor). I had about a 4 inch crack near the rear view mirror area and needed it fixed asap. She was able to have a technician at my house in like 2.5 hours. The technicians were efficient, quick, and helpful. I highly recommend this place!

St
Review №7

Very convenient and good service. Came to my job to fix my windshield.

Jo
Review №8

Yall did an excellent job replacing my windshield. Wayyyyy Better than the last time I had to get it done.

An
Review №9

Much praise to Juan, who did an outstanding job on my windshield install. The trim and details are so much better than the last time I had this done (4 years ago, by the cheapest place I could find). He showed up when he said he would, took the time he said he would take, and made sure I was happy before he left.When I noticed the next day that my rearview mirror was loose on the mount, I put off calling because I hate complaining, and I especially hate the possibility of fighting to get my expectations met. I finally called a full week later, and Juan called me back within 10 minutes, but I was away from my phone; he called again another 10 minutes later, and he was in my office parking lot maybe 30 minutes later - exactly when he said he would be, again.Ive been my own mechanic for my entire life - just completed a full engine swap on this car - & as time goes on its more and more rare to come across a tech that knows something I dont. I thought the mount plate thats glued to the windshield was defective (and I know I would break this brand new glass if I tried to replace it myself) - Juan took the mirror off, made some adjustments on the retention mechanism, and put the mirror back on - solid as a rock now. Took maybe 20 minutes of my time to get that resolved.Major props to Juan for being competent, friendly, genuinely interested in the quality of his work, and on time both times. And major props to the lady I spoke with on the phone for being friendly, on top of things, and communicative. This is I think the fourth or fifth windshield Ive had replaced, and its the first time the experience was good enough to write about.

Ra
Review №10

I needed a windshield as soon as possible due to mine being broken. Given that it was Sunday at the time, these guys were able to get me scheduled Monday morning. They were punctual and fast. I would recommend this company. Affordable and professional 👌🏼Thanks

Ho
Review №11

Dennis gave me a great quote, however I found a place that could do it a bit cheaper. And I wish I never went there. The cheaper place didnt fully clean out my car door or the inside of my vehicle, there was a lot of glass left inside the door and seat area which they refused to properly clean out. I was told that it was too far in the door for any place to get it and I would just have to deal with it. I called back Dennis and he said he would help me out. They spent over an hour on my car just cleaning out the rest of the glass and making sure it was properly done. He didnt even want to charge me for getting the glass out, he just wanted a good review which I am so happy to give them. I couldnt consciously leave without paying them a little something for their effort thoughIf you need a window fixed. This is the place. They also do sound systems

Ho
Review №12

My cars windshield was hit by a small stone on the highway and the crack soon became too large to fix. I filed a glass claim with my insurance and collected a quote for both aftermarket and OEM glass, which are both expensive in the recommended repair shop. Finally, I found Onsite Auto Glass LLC. Their customer representative is very kind to explain the price break-downs for OEM and aftermarket replacement. She also instructed me how to work with my insurance company to switch repair service provider. Their OEM price is more than 10% cheaper than the insurance companys suggested shop!On the next day, the technician (Juan) arrived on time. He is very professional and considerate. He explained the procedures to me, carefully removed accessories, and cleaned leaves below the glass. He installed the new glass neatly and told me how to secure it in the first few hours. Now my car returned to normal again :). Thanks to Juan and onsite LLC. I will highly recommend you to my friends.

ti
Review №13

Quick, easy, accurate, and great price! TEN STARS! :)

Qi
Review №14

Strongly recommend! The front desk is super friendly. They scheduled the same day onsite service for me. Two technicians came and replaced the windshield in an hour at the parking lots in front of my office building. Professional, convenient and great service! The most recommended is the reasonable price!

Ma
Review №15

Customer service here is a joke. Dennis said they were gong to be at my place at a certain time. Didnt show up at the scheduled time. Called an hour later to find out that they were running behind. Never received a call about that but had to check in with them to find out why they were going to be 3 hours late. To be fair they were accommodating about the time delay and knocked off $15 from the total.However, a month later the freshly installed window came off the track and is stuck in the down position. Called to set up an appointment to fix it and was told the technician would come between 1:30 and 2:30pm. Didnt happen. Called to find out what was going on and was told the technician ran into problems at the previous job. Since I had to be gone by a certain time, I scheduled an appointment for the next morning. Dennis said he would call the technician and let him know. Twenty minutes later the technician called me to say he was on his way... I also asked Dennis to please confirm the time which was set between 9 and 10 am. Didnt get a call of course. Had to call in and find out what was going on. Is this the way all of their customers get treated ?

Vi
Review №16

This is the company to use if you have auto glass to be replaced. On a Friday night, I started looking for options and seeking quotes online to have my windshield replaced. Within what seemed like a matter of minutes, Deng had texted me to arrange for service the next day. I wasn’t able to confirm with her until morning and we were still able to set up an appointment for Saturday afternoon. We ran into a snag when Chris discovered the windshield he brought didn’t fit my car. I was upset about the delay that this caused and wasn’t very nice about it, but Chris and Deng hung in there with me. As soon as it was possible to get the right windshield, Chris was back to quickly and expertly install it. Deng adjusted my fee to make up for the unexpected delay and when it was finished, not only did I have a perfectly installed new windshield, I felt like I established a relationship with a company I want to recommend and use again. Service with integrity, excellent pricing…everything you could ask for!

Ri
Review №17

Great service and excellent pricing

iv
Review №18

The only reason Im posting this review is because of the SHI*** A** sales rep Dennis who was acting like a total jerk! I called and told him the situation, a landscaping company accidentally shattered my window and was taking responsibility. Theyll provide credit card details or I could drop off the check once I received the invoice. He quickly agreed and was more concerned about ordering the most expensive piece of glass at that point. He called again later that night to confirm and again I mentioned the situation I wasnt going to provide my bank or insurance info. Again he quickly brushed me off and I assumed we were at an understanding. I called back the day of 2 hours after the agreed time, no invoice, no info. I AGAIN mentioned the payment situation and he agreed for the 3rd time!!! I asked about the invoice I never received and got it 10 mins before someone showed up to do the work! I forwarded the invoice at that point to the company taking responsibility and the individual completing the work asked for the card info. They threatened to take the glass and leave it completely uncovered without billing info at that moment when I made it absolutely as clear as possible several times that it would be provided ASAP by that company. I completely understand the company needs their money but the way they went about it was completely unprofessional. I hope Dennis gets his attitude, information, paperwork, and customer service skills together!

Ma
Review №19

Quick negotiable prices

Ar
Review №20

Price is high

ch
Review №21

They were great

Information
21 Comments
4.3 Rating
  • Address:210 San Jose Ave, San Jose, CA 95125, United States
  • Phone:+1 408-430-2545
Categories
  • Auto glass shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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