user
Sturken Auto Body - Auto and RV Repair
855 Mabury Rd, San Jose, CA 95133, United States
Appearance
Sturken Auto Body - Auto and RV Repair
Comments
Ta
Review №1

Thank you so much Joan for the absolutely stellar work! I knew I was in good hands the moment the tow truck dropped off my car (after a long, horrible day) and Joan immediately came outside to assess the damage kindly, honestly and professionally. I later got a call from him telling me that the repairs would be done on Tuesday, and sure enough I got a call to pick up my car then. He even went out of his way to clean my car just so I can, fall in love with my car again. I still feel super bad about that one..Sturken Auto Body gets my highest recommendation, and I will definitely be coming back here for all my repairs.

Ju
Review №2

Highest recommendation for Sturken. HONEST, reliable, thorough, communicative, attentive. polite, on time, professional, friendly, fair prices. This guy is a straight shooter -- I am so glad to have found Sturken for my 2006 Sprinter. Id give more than 5 STARS if I could.

Do
Review №3

My Chevy Volt had issue with the heating and coolant. Sturken Auto Body was able to troubleshoot and resolve the issue in a timely manner. I highly recommend anyone with a Chevy Volt go here before going to anyone else. There are very professional and provide a good value.

Je
Review №4

Sturken Auto Body has helped us with repairs on 2 different vehicles and both jobs were exceptional. They are professional, kind, and completed the work on time with great communication and status updates. Your vehicle will be in good hands with Sturken Auto. Highly recommended.

dw
Review №5

Sturken Auto Body and RV Repair are highly professional, knowledgeable, personable and do very high quality work. They CARE about their customers, provide intelligent recommendations and options and explain the ramifications of the offered choices. We are delighted with the repairs and enhancements they have added to our RV. We strongly recommend this shop!

Be
Review №6

Great people. Took care of my Subaru with exceptional service.

Na
Review №7

Thank you, Sturken RV repair, for the outstanding service and repairs!They quickly found the source of a propane gas leak in our new Mercedes Airstream and replaced a bad pressure regulator valve. They also found a problem with the starter battery and an error message and contacted Mercedes on our behalf to determine it was an in-warranty repair. They also upgraded the house batteries to lithium-ion and updated the solar chargers.We can now enjoy our travels, knowing that we are safe and sound.

Am
Review №8

The staff here are super knowledgeable and fair. They have a quick turn around and did I mention how knowledgeable these folks are?! We were super impressed by how well they explained what was going on in our RV. The price was fair and so far it seems like the work was great. Our RV is running like a champ. If you are in need of RV repair, these are your guys!

Jo
Review №9

Fair price, friendly, and great work. We originally skipped past this location thinking they did not do mechanical repairs, but thankfully another review tipped us off. Very pleased with the experience and customer service.

Jo
Review №10

Tried to get me to donate car to him. Car had electrical problems after getting new hybrid battery.could go on and on. Beware pricey.Lesson learner

da
Review №11

Good morning fans sticking out a body works and does repairs on anything from Volkswagens to giant motorhomes you have a problem with your vehicle you can send it there they will get it fixed and you can get back on the road as soon as possible its a bunch of good young guys willing to help out new customers theyre right off highway 101 you can see them from the freeway have a great day everyone Daniel James the abstract artist!

Ja
Review №12

Nice employees, quality work fair prices and even manged to find it a bit cheaper the the initial quote which anyone else with a German car will know every dollar counts.

Sa
Review №13

I called Sturken Auto/RV Repair on Monday August 10th to make an appointment, the said they had availability on Aug 19th. I explained that the rear/driver side leveling jack had an issue. It had leaked a ton of fluid and we knew it needed to be repaired.When we arrived on Aug 19th we were met with the front desk mgr saying “did I tell you that we are short a technician?” and when did we need the RV back. I informed him that I had not been told they were down a technician when I made the appt & that I needed it by Mon Aug 31st for our Labor Day Trip.The following day we received a call that the leveling jack in fact needed to be repaired and that one of the other front jacks also needed to be repaired. I was told they were calling around to locate the parts to repair it (they do not do any jack repairs inhouse they send them all out).On Monday Aug 24th I called to get an update and was told that they had to let go of the technician that had been working on our RV and that the owner & the front desk person had personally gotten under our RV to look at both jacks & that they could not be repaired & had to be replaced.We decided that we would again do our own investigating & called Bay Hydraulic. They instructed us to bring the jack to them & they would repair. I called Sturken & let them know that we would be in to pick up the rig. When we arrived they handed me a bill for $320 for the inspection. I informed him that their inspection had been inaccurate & we had gotten the run around for days, the front office manager started to argue the point saying “You cannot repair that jack & I don’t care who told you that!!”. We had done a lot of research and knew that the jack could be repaired. I got up & we argued for a bit, I then asked to speak to the owner.The owner comes in & we explain the entire story of our experience. The front desk person says “I fit you in to get your RV repaired!”, I told him he in fact did not fit me in (I caught this guy in at least 4 different lies).The owner calms down his front desk person & asks to see our RV (I had thought he had already looked at it according to the front desk person). He goes out and looks at the jack with my husband, again arguing that it cannot be rebuilt/repaired. He then tells us that if Bay Hydraulic is able to repair he would wave the $320 charge. Then he offers to remove the jack & take it to Bay Hydraulic himself, we accept.We called Bay Hydraulic about 2hrs later & the jack was definitely repairable. Never did I receive a call from Sturken with the update or an apology. I called Bay Hydraulic on Friday Aug 28th to get an update and the jack had been picked up by Sturken on Wed. I then call Sturken and he informs me that the jack is ready but they cannot install it until the following week. I asked for the details on the final pricing & he informs me that the charge would be an additional $520 for the repair, fluid, etc. I asked for clarification, since he was the one that said he would wave the $320. I knew that the repair for the jack for Bay Hydraulic cost $220, the owner of Sturken informs me that he upcharges for the repair/etc. I asked about him saying he would wave the $320 since the jack was repairable, he said that he didn’t charge us for the removal & would not charge us for the install. He informed me that we were not going to get the $320 back. I did not expect a refund but I definitely didn’t expect another $520 bill.I told him that we would pick up the jack & install ourselves.

Lo
Review №14

I had a very complex problem with my RV. When I contacted Sturkens I was responded to with courtesy and professionalism. The work was completed as promised and I am very pleased with the results. This is my second time and both jobs were done very well. A sharp contrast to other shops I have tried. I have no hesitation recommending this shop and plan to return in the future.

Ma
Review №15

I wish I could rate Sturken Auto Body for 6 stars!I have gone to Steves shop twice and both times I have received helpful, attentive service and excellent repairs.Believe it or not, I had a bulb go out and a flat tire both within two weeks. I brought my car to Steve and his team for both problems and both times I was in and out faster than I could have hoped with great, professionally-done repairs.Thank you guys for your help, kindness, and professionalism!

Ra
Review №16

They are just the best. Coleen, Steve, and the techs worked really hard to get our motor home in and out as quick as possible. They are also really great at communicating and are clearly very knowledgeable about everything related to RVs, mechanical and otherwise. Our RV is running great and our AC that they repaired is working great. So grateful that We went to you guys before our big trip.

Ca
Review №17

Dont be fooled by the name. They do everything from auto body work, engine repair, specializing in RV and hybrid battery repair and reconditioning. Staff is very friendly and accommodating. Coleen was very helpful and a joy to talk with. Steve, the owner was nice as well. We had our Hybrid Camry battery reconditioned to almost factory fresh for a fraction of the cost. Yes the process took 5 days which included a software upgrade. But our car came home with renewed vigor. We will definitely use their services more.

xs
Review №18

Took my car in to get an estimate on hit-and-run ding on my rear bumper via Mercury Insurance. They were only told to fix the bumper, but they really cleaned up other small smudge and scraps on the exterior and cleaned up the interior really well for me to get back out on the road.

Ge
Review №19

Very considerate and reasonable. Friendly staff. Knows how to repair correctly.

Pe
Review №20

Steve was the best! I called these guys at 900 am to get the impossible done. I had to have my fifth wheel hitch installed today!I called several other shops they turned me down for same day service but Steve didnt!! He said come on down let me take a look I will squeeze you in..SO i couldnt get there till 1030 or so, But he assured me he could take care of it even with a pain in the but bolt in the way somebody had left there from the last hitch...Long story short He gave me Great service at a fair rate and got me to the RV park instead of the hotel room..If i lived here I would take any vehicle to these guys!! A-! Service!

Ch
Review №21

Quality big shop with a dedicated, knowledgeable, caring, owner. RV GURUS, saw SJ Fire Department vehicle in for modifications lol says quality and trust to me. Would highly recommend

Ed
Review №22

Emergency repair on a trip. Got to it right away and fixed it. Very friendly.

Pa
Review №23

Top notch work and old school service. They work on Airstreams and do it better and more affordably than our local dealership.

Le
Review №24

Absolutely the best RV mechanic in San Jose! You will love Steve and his team: honest, patient, communicative and funny. He fixed all the things on our little T@B after a cross country trip with a blow out that caused unbelievable damage. He called me each time there was a new issue (like the hole in the floor that was covered by a rug) and updated my estimate. In the end, reasonable cost for excellent work. Ill use Sturken for all our repairs from now on!

Li
Review №25

Great service. They know there business. Have used them 4 body work on rv as well as replacement of decals and general service excellent work and pride in what they do. The office staff calls with any changes or problems great communication skills. Thanks Dave

Sh
Review №26

My boyfriend and I were on a roadtrip through the US, our camper we were towing got rear ended in San Jose. It was a complete total. Being thousands of miles away from home, it was very stressful with getting little help from the insurance company. Steve and his team put our minds at ease and helped us out so much! I HIGHLY recommend this shop as they treated us like family and did everything they could to make our day a little bit better! I cant praise them enough, such amazing service!!!!

To
Review №27

Steve, Mike, and the rest of the crew are great. Being on the road with multiple RV components failing was distressing, Steve understood the situation we were in and quickly took care of our issues and got us back on the road safely and comfortably. His history with RV repair was essential in figuring out the many issues we had and was able to fix what he could, jury rig what he couldnt (timely) and explained everything in great detail for us to take care of when we get home.

Ra
Review №28

Best custom rig repair in tens of thousands of miles of travels! Friendly, fair, fast, and creative with my 2004 Gulf Stream Vista Cruiser Class B. Thanks guys!

Ch
Review №29

Sturken Auto has continuously treated me and my car with great service. They have provided me with good diagnostics and recommendations for all my car issues. These guys are now my go-to car mechanics in the area!

An
Review №30

Took my Jayco travel trailer to Sturken after I had a blowout East of Madera. New tires, new wheel, new brakes, wheel barring packing, inspection/repair of roof and quote for a rearview camera and install. The service adviser Colleen is friendly, knowledgable and very helpful. When I pulled in Steve (the owner) helped me park my rig. We are so lucky to have Sturken Auto. Really honest people doing awesome work! Thank you,I will be back

Da
Review №31

I had my side fender, under panel and door messed up from an accident. Brought my car in for an estimate from my insurance and decided to get it fixed through sturken. They did a great job with my car! They went above and beyond, they popped out a dent Ive had in my car for years (from previous owner), painted any little knicks it had, tightened a loose panel from under the car. The paint job and stripe on my fender was dead on to the rest of the car. The owner Joan is very hands hands on and makes sure every detail is taken care of, very friendly. Thank you sturken! 😄

Jo
Review №32

They took great care of our #RV and worked extra hard to get us on the road by the time we needed.

Ma
Review №33

Steve Sturken is very knowledgeable and discourages over spending. Colleen is an awesome service advisor. Juan is good as well!

H
Review №34

Had an unfortunate encounter with a telephone pole on a Friday while visiting San Francisco in our new motorhome. Repairing our retractable awning would need replacement parts from Colorado and it seemed unlikely we would be able to find someone who could get the parts and do the repair within our limited time frame.Sturken Auto and RV Repair was recommended by the awning manufacturer and we were impressed by their online reviews.I called and spoke with Steve Sturken who seemed very knowledgeable and offered to come in on SATURDAY to check the damage and see if he could help.He ordered the parts on Monday and once they arrived he repaired the awning while I waited at what I thought was a very reasonable cost.Im not one that often writes online reviews but given the exceptional service provided by Steve Sturken I felt a need to share my experience.He has my highest recommendations!!

Ri
Review №35

Steve at Sturken Auto Body did a great job replacing the water heater on our RV. He came to our site and did the work right on the spot.I would urge you to visit Steve and his crew for 1st class Auto and RV repair

Mo
Review №36

Very helpful Thank You

Gu
Review №37

Great service. Juan is your guy. Honest and straightforward, and very knowledgeable. Will tell you more about your car in a couple mins then youve ever known.

Mi
Review №38

Best body shop in San Jose, trust Joan to do a excellent job on your car

Al
Review №39

Had the RV for two weeks an was not able to fix a simple electrical issue. Charged me for analyzing the problem without bringing a solution. I had to start my trip without the lights on my tow dolly in working condition. I just got lucky that a mobile repair service in Buellton fixed the problem in ninety minutes...

Jo
Review №40

I would not recommend this mechanic shop to others. Very high priced

mn
Review №41

I did not use sturken, i did talk to someone else that said they are not very good.he told me about the problems he had...word of mouth can save a heart ache...

tr
Review №42

I warned my brother about this place. I told him they had a bad reputation but he was too trusting.His car was fixed by Sturken but had to return it several times in the very near future for new problems like a gas smell, knocking noises, etc...Sturken may be defrauding customers by agreeing to repairs then breaking other things so that the car needs to come back again and more money required.My advise to anyone: STAY CLEAR OF STURKEN AUTO REPAIR

H
Review №43

Started receiving spam texts the day I gave my phone number here. Don’t know what was going on.

D
Review №44

I WORK HERE SO, MY OPINION MAY BE A BIT BIASED BUT WE DO NICE WORK. WE ARENT JUST ANOTHER BODY SHOP EITHER. WE SERVICE ALL MAKES AND MODELS OF CARS, TRUCKS, SUVs, HYBRIDS, YOU NAME IT. IF IT CAN BREAK, WE CAN REPAIR IT.ONE MORE GREAT THING ABOUT STURKEN? WE SERVICE AND REPAIR RVS TOO. FROM THE SMALLEST TEARDROP TRAILER TO THE LARGEST AND LATEST QUAD-SLIDE 45 DEISEL PUSHERS.

ne
Review №45

I decide to use some else after rude telephone conversation.I remember these type of car service back at home. Not the best.

La
Review №46

I brought my RV there twice.One time because my fridge was not working on propane.An other time because my AC compressor was wrong.They did the job and fixed my RV in a short time.Laurent

Ph
Review №47

Connie the R.V. specialist is very helpful...

Da
Review №48

ALWAYS 5 STAR

Mi
Review №49

My inside handle door was broken,the guy whose name was Joan helped me a lot.They are very friendly and always there to help.

Pa
Review №50

Good auto body place

Jo
Review №51

Knowledgeable and no nonsense.

Pa
Review №52

Frustration mostly first they could fix my truck then they couldnt fix my truck then they could fix it but they need to order the part then they ordered the part but they still couldnt fix my truck in the end of the day, I didnt get my truck fixed I spent the night there and I walked out with no fix on my truck.

Pa
Review №53

Dumb, and they wasted my entire day waiting for a part that was wrong

Pa
Review №54

Very friendly

Li
Review №55

Knowledgeable and very responsive

Ch
Review №56

Awesome

Br
Review №57

Great people, unable to serve my needs yet I would refer them to others based on customer service attitudes,Thanks!

Ar
Review №58

(english below) even though RV arrangements are generally always expensive, the assistance, kindness and willingness made our experience at Sturken a very good one.We went to do an oil change mainly and we also wanted to fix the refrigerator and the generator.the owner took the time to explain everything he did and the why and was very friendly and professional.He had a very nice attitude towards us of being one step ahead and providing quality service.despite the fact that RV stuff is usully expensive, the assistance, kindness and willingness made our experience at Sturken very good.we went for an oil change mainly but we also wanted to check the fridge and generator.the owner took the time to explain every thing he did and why and was also very kind and professional.he had a very nice attitude with us and being one step ahead and bringing that plus quality service.

Va
Review №59

I had the opportunity to have them fix my truck and the truth. I was very satisfied with the results the work was of quality paint and new parts sturken auto body has an excellent service I am very grateful for your good work on my car

Jh
Review №60

The diagnosis was perfect.

Information
18 Photos
60 Comments
4.3 Rating
  • Address:855 Mabury Rd, San Jose, CA 95133, United States
  • Site:http://sturken.com/
  • Phone:+1 408-295-7195
Categories
  • Auto body shop
  • Auto repair shop
  • Auto electrical service
  • Auto tune up service
  • Car battery store
  • Car repair and maintenance
  • Car service
  • Diesel engine repair service
  • RV repair shop
  • Trailer repair shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations