Closed a min before, wouldnt open the door to accept a package that simply needed a drop-off. Postage already paid. Lazy people. They dont deserve anyones business.

Small UPS location (reason for 4 stars vs 5) but I drop packages here almost every day and staff is so nice always

Lost my package with $600 value. Worst shipping service in the US

Constant problems with their staff being rude, not delivering mail, not doing their job and trying to up charge for unnecessary services.

After waiting in line for 30 mins for a notary, we were told the notary book was full and they couldnt help us. Asked when theyd get a new book, we were told that theyd have to wait for the manager to get them a new book. Curuous the manager doesnt monitor the number of signatures in the existing norary book so this issue doesnt happen. Curious the clerks didnt know when the manager would be back into the store.Signage letting customers know the notary isnt possible would be a nice touch too.Staff is obviously worked and the manager absent, but

Today, Michael, a staff member at the UPS Chestnut Street store in San Francisco, offered a highly disappointing, entirely ineffective, and far from empathetic response to a UPS mistake. Unfortunately, I was given a UPS slip (after an attempted delivery yesterday) that indicated my package was at this store (for seven days awaiting pickup). When I arrived, I waited in line. I shared the UPS slip and nicely requested my package. Michael indicated that he was busy. The shop was a complete mess - boxes everywhere with no apparent organization. After a further request on my part, Michael took a quick tour of the rear of the store, came back to the desk where I was standing, and said your package is not here. From there, his interest in helping me identify where the package was and how I could receive it was basically zero. I had to plead with him to take time to check within his system. Eventually, I was told the package was located about forty minutes by car from the Chestnut Street store (UPS slip was inaccurate and I had wasted a portion of my afternoon). Michael just wrote the address down and pushed the paper at me. Perhaps, in the future, the store staff might recognize the time commitment a customer invests when UPS information is completely wrong and make some effort to help resolve the issue. All most customers wish for is a bit of shared engagement and empathy to address an issue and help solve a problem. If you work for UPS and you are reading this, please consider training in basic customer service for Michael at this store. It would have been a very different experience if he had (1) acknowledged UPS mistake, (2) provided some insight on the options to resolve the problem (Is it possible to bring the package to the UPS Store as stated? is it possible to re-attempt delivery?), and (3) demonstrated even a touch of empathy and consideration. He might recognize that I too am a customer who pays UPS for services. Its rare I have encountered as rude, insensitive, and poorly trained a staff member as I experienced today. As the conversation evolved, I asked him to help me solve the problem. He simply stated that its not my fault and told me to go and fix the issue myself. When I asked him for his full name, he refused to give me this information and demanded that I leave the store. Wow. What a horrific model of customer service. Its rare I write any type of negative review. This is an exception. I simply ask UPS to provide better coaching and training for staff members. Join customers positively and proactively in solving problems - especially when UPS is at fault.

Unfortunately the one employee knew nothing about the printing service in the store and did not try to help me out. She literally said “I don’t know” and left me to figure it out. I spent $3.50 for nothing. Terrible service

They charge nearly $5 to print their own UPS shipping labels. My shipment was already $65 and they want to charge even more to print half a sheet of black and white paper? Gross greed. Use USPS instead

They always attend to customers fast and in a very nice manner, thank you!

Unwilling to help me find package they signed for and delivered. Not helpful. Terrible service.

This UPS charges >4$ to print a single sheet of paper/shipping label? FedEx charges 0.15$ for a print and usually will print the shipping label free of charge. Seems like this manager really upcharges. Curious to hear if this is a UPS wide printing policy, or just a rip off from this store. Don’t go here, ship elsewhere.

Wonderful people. Best UPS Store in town! Always so helpful.

After many experiences at a variety of mailing stores, this one is not only professional but helpful! A package was lost and they were on it! This is THE place to go for mailing, packaging, facing or copying!

The best, friendliest and most efficient UPS store in town!

Always fast and helpful