This place is always super busy, which should only work to emphasize the stellar customer service I’ve received here despite the high volume of projects staff are constantly juggling. I do large scale stencil murals, and the staff at this location, without fail, have gone above and beyond to help me get my materials sized and printed in the most time efficient and cost efficient manner possible. Omar specifically was incredibly attentive to details, helping me over the phone, asking important clarifying questions, calling me back to troubleshoot and make sure everything was right, and getting my large scale project printed quickly, all with a wonderful sense of humor and a great deal of patience. While going in during rush hours can sometimes feel overwhelming with so many people waiting for help, as a general rule showing up in the morning will make everything easier. I’ve been printing in person and getting things printed here for 10 years, and I appreciate very much the consistency of the staff in their helpfulness. For the stress level and multitasking required of this job, all the staff should be paid significantly more.

Very disappointed with the customer service at this location. I routed a package for pick-up at this location and it was clearly the wrong package when I picked it up. The sender was different and my pick-up label was pasted over another label with a different tracking number. Two different store reps said that they couldnt do anything about that and referred me to a customer service number. I called the number and the phone reps told me I needed to work with the store reps to resolve the issue.

I requested a bunch of very specific printing on line and the service was amazing. The staff there called me to ensure my project came out perfect and confirmed before printing so I wouldnt be surprised by anything when I can to pick up. I even got a call when it was ready and it was complete way ahead of schedule which was super helpful. Best Service Ive had in years. everything came out perfect.

Always friendly. A package was lost here and I dont have a magical story about how they went twelve extra miles and found it under an airplane wheel. They just lost it. So theres that. It was never found and it was in fact checked in over the counter. Receipt and everything. Never recorded as having left the building.

Slowest FedEx location EVER!! Ive been to other locations where Im in and out but this location has the slowest workers. Its gotten to the point where Im driving across town to a more reliable location just to ship a package. They need to be more efficient here. Its quite frustrating to customers.

Broken machines, workers that can’t communicate or solve problems with their own service.Stay away from this store!What a ridiculous and pathetic mess THIS location is!

Omg the lady Kate was alone in the office and took 20 minutes to pack and ship one box for me. There were 3 items She was not polite. I usually have a better experience with the workers in the afternoon or night.

If I could give zero stars, I would. Out of 4 people there was one working, the other 3 were having a personal conversation. To cut a long story short, I was eventually served and then told they were too busy to get a box and pack it for me, so I had to get a box, cutter and tape from them, cut it to size and pack it myself. NEVER have I been to a FedEx and told to pack my own box - especially when I was literally the only person at that time that needed serving. Terrible service. Unfortunately terrible service at this particular shop is common but this is the worst I’ve experienced.

I was helped this morning by Maria. People here are so friendly. Greeted me with a smile and answered my questions every time. Great service!

The schedule days its open until 8:00pm, quite convenient. Got there at 7:45pm and they told me to come back tj next day because the shipping station was already closed.

Ouch. I’m still in line. Zero confidence in these people and I’m just trying to pick up a package.

I see a lot of negative reviews for this place but my experience today did not reflect the complaints. People, this is an often frustrating, minimum wage service job with a high turnover. Even today one person was clearly being trained.My simple print request was handled quickly and my non-standard file type was efficiently converted with a minimum of fuss that I rarely see at the most professional copy places. Thank you Omar.Furthermore the cost was remarkably cheap for the service and the other staff interactions that I observed seemed helpful and cordial.My general assumption is that the people who complain about the long lines, poorly maintained equipment and surly staff have never worked a service industry job and expect a foot massage while they bad mouth the overworked and underpaid.

Nobody greets you, ever. No hello, please, thank you, nothing. Youre all set waiting for YOU to thank THEM. 8 years and hundreds of packages shipped expertly via self serve, without their help, they fling major attitude when I ask for anything like supplies. Corporate cuts hours, increases profits, service suffers. Other locations are much better. I wouldnt want to work here.

Building code violation- despite 5 signs saying they have a working handicapped entrance/exit, no one answers when you ring and I was told I could not use the ramp to exit. Here are the pictures showing handicapped entrance sign. Have tried to speak to the manager about this multiple times but I am told she is in conference calls each time. Please stop this illegal activity!!!

They were prompt and packaged well. Great experience!

The pits. There are always lines almost out the door, printing machines are frequently broken or operate at a glacial pace, and the entire ambiance makes you feel like youre stepping an 90s movie. Nostalgia be damned, a FedEx experience like this one makes you wish that a Silicon Valley startup would pivot and disrupt the scan/print/copy space-- Ill be holding off on paper work until my office reopens.

This FedEx most be overworking their employees massively, I have a package that was supposed to arrive the 26th and currently (the 14th, over two weeks later) I have yet to receive it. They say that they visited 4 times, I got two door tags but never had the doorbell rung. I live with 8 roommates one of which literally hadnt left the house in two weeks because theyre immunocompromised. Its impossible that nobody was home at any of the times they visited, so it is likely the employee was under too much pressure to actually ring and wait. They now wont release the package to me despite having ID with name comfirmed and knowing what the package is.

During Covid distancing, this place which has 3 printers usually has at least one out of order. Generally there is one occupied by an older person who appears to be photocopying the phone book for an hour. If your service is printing, then make policies that provide that quickly and safely.Can I suggest that anybody copying more than 10 pages either make an appointment or leave it for some type of after hours printing? Also, get your printer tech support there immediately - you can’t have printers down all the time.

The people who helped me today were very kind and patient despite it being a bit chaotic and awkward thanks to COVID. I appreciate their efforts around social distancing and that they leave the door open. In the end I got what I needed in a timely manner.

I went to this store location last week, the week of my beloved sister’s funeral. An employee by the name of Laura was very helpful. She took her time to print the size of the locket picture that best fit. She made sure that I was satisfied and at the same time she took care of other customers which was great multitasking. This is true genuine customer service that I appreciate. It means a lot to me because everything was last minute but she took the time to help and I will never forget that.

Passive aggressive employee rejected my government issued ID because it doesn’t have my address on it even though my full name is on the ID and the package. Unnecessary and rude. This was after they failed to deliver my package to my house 5 days in a row, and made me pick it up at the store.

Worst location ever. They make the simplest task as scanning or printing look like it’s a rocket science. Everything takes forever. Customer service level 0

They give great service, staff also really friendly and good location.

They are usually busy but very helpful

Yoshi was so helpful and speedy!! Thank you, Yoshi!

45 minute wait here on a Saturday morning. 1 employee, in a terrible mood, working the whole store. Reading the word Express next to this stores name is beyond just silly. It becomes rather offensive to the customers waiting out the door. Avoid!

Plan to be here for at least 30 mins for a very simple action. Anything more complicated, plan for longer. This place is just plain slow. They seem to have more people working while customers are confused and wandering.

This was different, different because I have never taken a test like this. It was fun. I have worked with FedEx for years and I always appreciate the help that is given. Even when they are tasked by a large group of folks that really do not know that much about computers and printers. And I have been one of those people that did not know how to make prints of different sizes and finishes so I appreciate their help. I trust and can count on my packages being shipped and delivered on time. I have never been let down by FedEx. I have worked at a FedEx office when all our power went down. It was very easy to jump right back into work.

Location closed again today with no sign on the door as to why.

Assistant manager there called Alex was refused to assist me with fax machine. Not sure what the hell his problem is. Had me shout my questions over to him because he refused get anywhere near the fax machine. Kept saying instructions were on the side of the machine, but I’ve never used a fax before and didn’t know which slots to even put the paper in. Had to admit that aloud to a room while all the other customers stared. How humiliating, I wanted to cry.

If you want to be taken for granted as a customer, maybe slightly mistreated or just downright rude of an experience, then this is your spot. The middle management detests human interaction. Above and beyond service aint it, friend. I gave it two-stars because one time I got to catch an employee being human. They no longer work there. This place kills humanity

It is a pity the time spent. You cannot send a fax, but the payment will leave. You can not print from your device or phone - the system simply does not work. The staff is just misleading - five minutes of waiting is not enough to wait? Printer? all day? do not waste time looking for other places with the best service and caring staff

They dont want to work at this location. The guy told me to print the labels myself before I got into the building. I got in and immediately asked for help because I had multiple boxes at once. Then they said they could only take a few of them.

I dont know why the negative complaints? I guess people just like to complain. I use this location several times a year to print documents. I do not own a printer. The computers are always up and running except one time about 4 years ago. A bit pricey but hey they are offering a service and maintaining computers is not cheap. Why should someone drive to Cesar Chavez ship center, which is halfway around the world LOL, the staff is always helpful.

I usually try to avoid this place like the plague due to the helpfulness of the people who work there. Today I took a chance. It literally took ten seconds and the attitude of two employees before I was back outside enjoying the sunshine. It must really suck to have to go to a job every day that you hate that much.

Painfully understaffed. The line is usually 15-20 mins, regardless of what you’re there for. The employees are nice, and doing their best, but they really need more help.

Stood around waiting for someone to assist us for 20 minutes (only one other customer doing self-service in the back) without any attempt to help us or greet us by the four staff.

Ive only been in here once so far but I had a good experience. I needed to drop of and pick up a package for work. The drop off was easy. The package was already set to go. As far as the pick up I wasnt given much info and it turned out the package had been returned. That was a problem on my end, not theirs. The woman that helped me was very nice and did what she could to find out what was going on. Considering the lack of info I appreciated her attitude. The interior definitely looks makeshift and they could use a style makeover.

Consistently a line out the door with a forever wait. Customer service is nonexistent. Computers for pay per use are always out of service. They wont ship anything 15 minutes before they close because they don’t want to work any more. This place is an embarrassment.

Took 20 mins for someone to acknowledge me and another 20 for them to print architectural drawings

Previously I have had a wonderful experience with a sales associate, who worked hard at helping me with scanning and saving pages. Unfortunately I do not recall his name. The last two days I have dealt with another man, who on both occasions refused to do a job of scanning and storing over 800 pages, whilst I wait. He said they are too busy and I have to place an order and return. I cannot leave these pages as they are rare and should there be a problem I would like to be present to help or answer questions. I am puzzled as to why this is happening, I know this will be a job costing about $200. Do they want to do business?

Awful. avoid if possible.

Customer service is not this location’s forte, quite frankly it may not even be in their vocabulary.

Really efficient and helpful employees. Make sure you got what you wanted and dont overcharge.

Rather than describe the entire comedy of errors, let me just say that going here is a total waste of your time and money. They are beyond incompetent! Do yourself a favor and go elsewhere.UPDATE: Months later I had to use their service again. After paying nearly $600 for printed reports, I asked to have a few other pages printed out, which I had on an SD card. Rather than saying, No problem, we can print that behind the counter in a few minutes, the guy says, It has to be on a USB. I knew full well that wasnt true. I pressed. Are you telling me you cant print from an SD card anywhere in this office? He THEN says, Yeah, but the other guy needs to help you and hes busy right now. What terrible customer service! These people were never trained a day in their life to provide good service. They act as if Im imposing on them. The other guy tells me the color printer is busy so Ill have to wait. By then I decided I dont want to give another penny to this terrible company. DONT GO HERE! Support other businesses instead.

Continuously offering the slowest and least consistent customer service in the neighborhood. If there were another option nearby I guarantee I’d never be back.2/25/19Yet another terrible experience at this location. Shame on me for believing that a new management team would have turned things around. Still a disaster.

Terrible service. theyre out of small envelopes and shipping labels and ken couldnt be bothered to re-stock supplies so that customers could get started on their shipments 🙄

For context, I usually go to a store location so I can take the headache out of shipping packages (especially international packages).I arrived at this location around 8:50pm hoping to be able to get in and out relatively quickly. Alex was the customer service representative on duty. As I was pulling the content of my packages out, Alex immediately told me that my order might be a little complex, so Alex recommended to go to the self-serve area. I go to the self-serve area where there are other confused consumers who I instantly develop a bond with out of solidarity. I attempt to login into my FedEx account and after a few minutes, was able to recover the password. As I start to go through the process of figuring out how the navigate their website for international packages, I get multiple errors just trying to get a quote.Its 9:15pm now. Frustrated, I walk back out to the counter and ask Alex for help. No cigar. Alex tells me since Im shipping products that have batteries, there would be a bunch of forms to deal with and it would be easier if I went back to the self-serve area.Again, I go back and spend a more time figuring it out. I finally was able to get all my shipping details in. When I got to the payment screen, I kept getting errors, so I go through my entire wallet trying to find a card to see if it was my card. No cigar. Eventually, for the 4th time, I ask Alex for help again. Alex comes by and checks to see what the issue is. Alex then tells me that I have to call the support line because he cant help me. Additionally, one of his coworkers comes by to tell me I have 10 minutes.I ask him if he can handle it up front at the desk - he tells me no, sorry man, we already shutdown our computers 30 minutes ago at 9:30, but you can check out our 24 hour location. So after an hour of trying to send one package, I Uber over to the 24 hour location in FiDi. I was greeted by a Jessica who helped me and get me in and out of there in under 20 minutes... when I spent over an hour at the last location.Are you joking? Jesus. Thanks Alex.

Generally good service, but new trainee Ken was exceedingly aggressive throughout the entire interaction for no particular reason. Try to get another employee to help you if possible!

Omar was very patient since I had several packages the the place was full with people.Also next to Omar was Ken. He was keeping people smiling and happy after they were waiting so long.

FedEx? i fax that. the employees here are very young and helpful. I was able to send and get my recept very easy. Highly recommend to all my friends

The wait is forever!

I consistently walk out of here not satisfied. Self serve printers are usually broken. Customer service is lacking and slow. Services are limited for mobile printing. Also the self serve printers are not connected to any regular printers so if you have an issue you are on your own. Parking in back is blocked by the law office which the spots are never full for the law firm.

I worked for this location for 4 days years ago The place is still a mess The computers were expensive to rent and the answer we were to give if problems arose...read the manual. Fellow staff were always angry. The Lesbian against the Gays was a big deal here. And for the life of me I cany figure out why. Maybe some of the staff did drigs or had hangovers. Terrible place to work for $13/hour which was a joke especially with the drama. The Manager Eli Sanchez never fired anyone of the angry workers. He hired a Marine who job was working copy machines in the marines and got out and got paid $13/hr to be a shift leader. High aspirations to the Marines!Supplies never there when you need them and of course turn over was and is still terrible. Want to buy just a pencil? Take a seat while the new guy presses 20 buttons to get a reciept than asks for help and finds no one will help. Your better of shoplifying the pencil believe me

Super nice staff usually. Always a busy location but they help you get what you need done as fast as possible.

Been in here to use the scanners a few times. I feel like your first minute is already gone by the time you get logged in and fire up Adobe..

Only God knows how this place is open. There are three people working extremely unhelpful and “condescending. One of them may have been high of he was just plain stupid. I saw 2 people walked away after waiting for 20 mins...I should have done the same. Unbelievable.

Fast. Helpful. Open late. Walked in at 8:30pm and walked out by 10pm w a suite of collateral for conference the following morning, including a 24x36 mounted poster. Joey nailed it. Thank you.

Omar and his team have done a great job with some huge print jobs. Very flexible and helpful!

Nice people. Just understaffed. This obviously leads to frustration for everyone, maybe try complaining to corporate

Great customer service, friendly staff-- staff member showed great care for my fragile item that I was shipping and proactively helped me out to ensure it was safely packed.

SO-SO BAD. Oh my God. I dont know why people are using their services at all. PLEASE if you need some graphics that are more complicated than Word document etc - USE SOME OTHER LOCAL VENDOR.Customer service is robot-like. They just dont care if I need help or whatever. They just tell me to use their printers and dont want to waste 5 minutes of their time helping with my order. Screw you guys, honestly.

As an FYI, this place is very easy to miss - right at the corner next to the pet store. theres always parking on Duboce so this place is totally driveable. the machines are ancient + the Internet is epically slow but if you need to scan / print something, this is y go-to in the neighborhood.

Such a shame, have used these guys for a few years. Tonight I called to ask about seeing how they would pack something kinda expensive going to the East Coast. Michael the owner got on the phone and was super rude saying, you cannot see how we pack..you trust or forget it. Wow, guess he missed customer service training 101. I will not be back.

Totally rude and useless. Massive rip off and lame staff.

Just like in last century, no wonder everyone use UPS now

Incompetent employees here. They move slowly and dont offer solutions to problems they only create roadblocks for you. The ship center near Cesar Chavez is much better

Just needing to print B&W papers, about a dozen, you pay BY-THE-MINUTE to use their computer to locate whatever you need, then its $0.49 a SIDE. It cost me nearly $8 for a dozen B&W papers printed. I recommend going to Colour Drop instead, I printed seven pages there for less than a dollar. This was stupidly expensive.

I needed a prepaid return envelope for a visa application. After 20 minutes of failed attempts, the employee told me to go to the other FedEx on Market because the wifi is bad here. What?

Im been going there for Years and years they have what I need!

Who hires these people? Unbelievable lol. The person who was cutting the paper failed miserably after six tries. I had to tell her to stop after almost 1:1/2 hours

No customer service and complete inability yo help customers

I came to this FedEx Kinkos with a very simple request — I brought two small poster JPGs on a USB and wanted the images printed to a 80-100Ib card stock. Both of the images were small — less than 11x17.I was first helped by a very scatterbrained older man who seemed like he didnt know what he was doing most of the time. He spent half an hour trying to print my simple task out on the old dinosaur printers on the floor. The first had a paper jam, and the others just wouldnt print. My card ended up being charged $10 for 0 prints, which thankfully was refunded. He was so loopy by the end that he handed my printing task off to a younger gentleman who was brighter and got them printed under 10 minutes on the printers behind the desk. That said, by this time I had already spent nearly an hour in the shop and was pretty frustrated. It was such a simple task!!While the people there did their best to help me, it just seems like the printers in this shop are out of date and the staff isnt very knowledgeable. I would not recommend coming here with your printing to-dos. If you do, order your prints online ahead of time so theyre ready for pickup.

They will pretend you don’t exist or they didn’t hear you though you are loud and clear.Machines are either jammed or outdated.Go to another place in mid market if you can.

If you ever come here expecting any one thing to go smoothly, youre doing it wrong. It gets a second star simply for having surprisingly extended hours.

A good location for a Fedex.I sent parcels from here a few times and it is close enough to a Bart that makes it work as well.

Copy prices for B&W or color are almost double that of the SF Public Library. Prepare to be gouged.

Lame, didnt have the one thing they always have and had no clue about it when asked

Place is open late.Only street parkingWay cheaper than UPS

Good location and friendly service. In and out no prob!

I came here to use eBay valet. It does NOT work. They have pictures of golf clubs on the brochure and website and yet you cant sell golf clubs. It takes an hour to list anything. It is a total joke.

The store is not compatible with OS/Mac stuff. Avoid.

The rudest employees, several times I’ve been there and I️ always end up leaving in a bad mood. It’s already frustrating enough when you don’t know how half the equipment works, and ask for help and you get nothing but attitude from the employees.

For employees only.

Who said the staffs are friendly? At least not Delon? =/

Great to do Fedex Print & Go.

I had to pay twice they entered wrong address for shipping

Understaffed, slow. I recently went to print something, and the internet was down.

Very helpful and efficient employees

Worst FedEx I have been to.

Something off about this place but its basically gets the job done.

Friendly staff. Slow service.

Found this place totally acceptable.

Terrible customer service

Rude and unhelpful

Extremely slow service and rude staff.

Yes. Quick, easy, inexpensive.

Great service.

Very rude and unhelpful service

Fast services