Both Stephanie and Ruben were extremely helpful. Stephanie was so patient, knowledgeable and hospitable during our visit. A very genuine person to be asking for advice. Appreciate the seamless transition from Stephanie to Ruben when her appt arrived. Ruben was also fantastic to work with. Will definitely be back as we had a good time there! My only regret is not taking enough pictures of what I tried on!

Miss Olivia Lins genuine attention to detail for the true businesswoman or businessman is what keeps me drawn to their iconic brand time & time again.BULGARI CORPORATION OF AMERICA has my lifetime support 🤎

I went to Bvlgari SF today to look for a necklace. I called in first to scheduled an appointment with Kevin! I was looking for another necklace, but after Kevin explained everything for me for the first time in store, I chose this one! Simple and basic! Kevin did a excellent job on customer service, no pushing for making you purchase, nice and easy! Well explain for people first time in the store want to look for something. Thank you for your help and I really enjoy it!

I probably would not have publicly posted or even privately complained, but the sales associate nearly broke my necklace. Additionally, I was rushed, and not enough information was provided about my piece or purchase. My payment was processed without looking at my ID or signature, or without using my pin, which made it seem very unsecure as well.I purchased a Bulgari piece last week and although I had good customer service twice before when I visited (I was a walk-in client initially, was planning to get a necklace at Tiffanys), when I went to complete the sale the customer service was much less than one would expect when buying a cherished piece of art to enjoy for my lifetime.When I came in to purchase, it was an hour before closing time and the associate seemed like she didn’t want to let me in, and then proceeded to rush. I was just coming by to pay and pick it up, so immediately we were at the register. She told me the yellow gold in Fiorever flowers aren’t available in Europe where I live and although I was disappointed, I knew I liked this piece (it would be more interesting to know about gold product available in my country of residence, the U.K.). She asked for my phone number, but gave up when she realised my country code was international, she only took down +44. She asked for my email, but in the end did not email me a receipt or offer to. She asked if my card was debit, but then swiped it, didn’t ask for my pin, or even to see my ID or signature for the $2k+ purchase. Then when she asked for me to sign a sales agreement, I asked about the return policy, which she informed me the item was non-returnable. I was never informed of the policy beforehand, and my card was already charged. I signed whatever she put in front of me because clearly she was in a rush and I was bothering her. I left so confused, I didn’t even know what the warranty is, and I live internationally. I don’t know if I’m supposed to pay duty on this.Another person shopping in the store remarked, they were always closing early (ie rushing us).I realised later my receipt was torn, and the cushion in the box was soiled with a glue stain. I think what upset me most of all is when I got home to try it on, the clasp was completely tangled, and I was worried it was going to break. I made a video of this, and I have made a few unboxing videos on YouTube. I have attached an imagine that shows the clasp was stuck strained in the open position when I first opened the box. I think the videofootage would show that after someone took so much care in making this piece, it is spoiled at the last minute when someone carelessly threwit in the box. I wasn’t offered gift wrap and it came with no dust bag.Honestly I hope to cherish this piece but the way I was treated at the point of sales makes me feel sad. I don’t want it to reflect on the company, but as I see you are dealing with art and ambiance, it seems important to address these things. I have lived in a few countries and I think this customer service is not in line with what I would expect and am used too, I’m not sure how else to explain. It was really sloppy in the end.All in all, in the future I dont think San Fransisco is a luxury shopping destination. I guess this is why I moved to London.I have emailed customer service with hopes to at least get an email receipt or some communication on what the warranty is for my piece. They responded initially within 48 hours but I havent heard anything else.Trying to not hold it against Bulgari because I love my necklace, and I plan to shop more in Europe, where I expect the experience will be more relaxed and fun.

Thank you Kevin for helping me with my daughters gift!!

Absolutely stunning! The wow factor is definitely there, and the staff are exceptional! Thank you #Neil Kimura

I hate being stopped at the door by security every time I come to pick a fragrance or tie.

Great Customer Service!! Great Products! Great Prices! Finest Jewelry in the World!

Ivan was terrific!

Great service and beautiful jewelry. Excellent customer experience

Got a neckless for friend that she likes very much

They are so very professional, elegant and friendly. They have my glasses repaired done in reasonable time

The elite clientele at Bvlgari enjoy over the top haute joalliere and really world class service. Bvlgari ambassadors greet and indulge their clients with Italian designed gems and Swiss Made timepieces. From simple gold rings to necklaces encrusted with the finest gemstones money can buy, Bvlgari is hard to beat. Richard Burton said of his wife, the late Dame Elizabeth Taylor, spoke only one word of Italian: Bvlgari!

Repaired my watch in a few short days, and the watch looked new again, very good service.

In San Francisco irish guy naturally great service

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