I’m so grateful to have such a great hardware store in my neighborhood! Super knowledgeable staff provides service with a smile, every time.It’s rare to find such a neighborhood feel in the big city. Thanks for the great service JR!

Thank you Ian and Jr for amazing service. They made me about 50 keys in under 20 minutes! They made me feel at home and took care of me. Thanks again Ian!!!

Worst customer service ever. Staff clearly hate their jobs.

The store is large and well stocked. The staff are courteous and helpful. A definite go-to store for hard to find items.

I have frequented this store for decades when it was in its previous location buying supplies for myself and the Homeowners’ Association. In May 2021 I ran into Ian, one of the sales associate. I take my business elsewhere now. Ian was rude, obnoxious, offensive and unprofessional. All I did was asked about rubber boots and if they could order my size. I go now to the hardware store on Irving Street, close to 9th Avenue. Those guys know about customer service. My husband has refused to set a foot into Clement Street store now as well.

I have been reluctant to writing this negative review mistakingly thinking that my bad experiences with Ace Hardware on Clement Street were isolated incidents with certain employees but after shopping here for years (dating back to their previous location on 12th Avenue and Clement), my opinion is that their poor customer service and attitude towards customers are part of their store culture. There were times when I would start approaching an employee to ask a question and have them see me coming and then watch them turn and walk in the other direction. And when I am able to ask a question (usually where something is located), the employee points in the general direction of where it’s located in the store then walk away. My most recent experience was an employee telling me forcefully (there was no diplomacy involved) to get down from a stepladder, when in the past, employees had routinely watched me use the ladder (again due to the fact that they weren’t willing to help me). The employee got the item and when I told him it wasn’t what I wanted and was looking for something else which I had purchased on several occasions in the past, he replied “that doesn’t mean anything” and pointed to something which was “the closest thing we have now”. I have finally concluded that though the store has a large selection, I will shop for the item I want at either smaller stores in the City or find it online where the shipping is typically free, arrives within a day and I don’t have to put up with the consistently poor treatment I receive at Ace Hardware on Clement Street.

Helpful and friendly staff, good enough selection of all the basic hardware store stuff. Parking is a challenge, though you can usually find a spot on the street within a few blocks.

They have plumbing and hardware but its pretty standard.

Staff is always friendly and knowledgeable. Establishment is always clean and organized.

Have been shopping here since they opened but had a bad experience today. I asked one of the employees where the trash can was so I can discard an empty plastic cup from my hands so I dont have to carry it around the store. I was told that they didnt have one. That just didnt make sense to me so I left the cup by the entrance and went to look for parts. After awhile, I was approached by another employee and was let know that this is a private place and that I shouldnt bring my trash in there and that I need to pick that cup and take it with me. Wow, amazing customer service! The irony is when you look at their sign outside it claims The Helpful Place

Friendly. Seems like everyone knows exactly where everything is located. Without having to think about it they tell you the isle on the right or left. . And are willing to show you. If it’s too high they’re willing to get it down for you. But it’s like no problem at all.Translation... training training training.It starts at the top.Darryl

Best staffed hardware store. Everyone is super friendly and knowledgeable, and they always have plenty of staff on shift so it’s easy to find someone to help!

Friendly people with a sense of humor. Found what I needed for a client, too!

Like some bad reviews said, this location is steps away from where I live, and I usually go there first to get my YETI cups as I gifted everyone around me expensive, but good quality cups.However, I always had bad experience with this associate named Allison. First time was the apartment keys that I had them cut there, and they were not working, so I tried to get my refund. She responded with huge attitude. I just walked off and tried to blame my keys that they werent original.Next I tried to copy a brand new mailbox key, again it didnt work. I was unlucky to walk into her again. She asked the same question why am I refunding my key? Because it didnt work I said.Recently, I had to return a Yeti cup that had scratches on it, she asked where the scratches are. I was like eh when your customer is not satisfied, you tried your best to accommodate us. Not asking bothering questions. And Ive spent over $400 on Yeti cups from this store.Next time, I would just walk further to 5&10, so I dont get judged by Allison, or better yet if you are Yeti nuts like me, go to Sports basement for 10% discount. ;)

Great got a real good deal on a pocket knife. Parking sucks, but service was good

Manager and all staff are fast and so helpful

Hate to put out a bad review (which I hardly do) but, when it drags down a store I usually patronize, I have to report it. One star for store employee! Girl in the hardware section really needs to be moved to the register! Maybe she’d be more useful there! Hardly helpful in the “Customer Service” area. As helpful as a pot hole on the freeway. Totally worthless! Overall for the store itself, 4 1/2 stars!

Its new, its like an Ace Super Store. Its bigger than your average mom& pop owned Ace. HUGE selection of fasteners of all types! Lots of in store power tools, tool accesories like drill bits, some Sds+ masonry bits via Bosch, a lot of gardens supplies, esp in the automated drip irrigation ga

I just had an amiable chuckling conversation with someone about how great the people always are at Aces so i thought i’d write a review. This Ace is especially fantastic because everyone is very kind, helpful, and knowledgeable. They truly have great advice and help you make the best decisions and or figure out how to resolve your issue whether it be a door that needs to stay shut or getting all the right pieces to replace your p-trap under your sink. Purchase in store not online and support them next time!

This location and the location on Geary & 25th are owned by the same folks. The staff here is always so friendly and helpful. James is the best, super knowledgeable, and attentive. There isnt much that you cant find here that you can find at one of the big box hardware stores. If you live out in the Richmond, try here first before heading to Lowes or Home Depot.

The staff is super friendly and always incredibly helpful.

They were very helpful over the phone by checking on a product to see if they had it before I had to come and pick it up. Customer service was great

Great hardware store to find small items so you dont have to go to the big box stores

I attempted to get some assistance finding a piece of hardware and the associates basically kicked me out of the store because they were “closing in 10 minutes and didn’t have time to help me look”. They told me to come back tomorrow and as they were ushering me out (even though online it says they’re open until 7 when I was there at 5:50) they also told me they probably didn’t have what I was looking for. So why would I bother coming back to an establishment that was so rude and also completely unhelpful. If you are open until a certain time that means you are helping customers until that certain time. If you can avoid coming to this establishment go to a real hardware store like Lowe’s or Home Depot

Great staff, they have everything you need! Highly recommend!

Great open and spacious store for the se crazy covid days. Extensive selection and very helpful staff

Helpful in finding what I was looking for. All employees had masks on.

I stopped going there years ago when they refused to accept a legitimate refund - product fully in tact and receipt in hand. Along with this unacceptable service, the staff person I was unfortunate enough to be dealing with believed it was fine to be rude, abrupt and insulting. Now, I read on a local Nextdoor post that one of the managers at this store actually punched a customer. Perhaps Anger Management should be included in your training and I see another reviewer suggested this a year ago - seems you should take serious customer feedback. Apparently, their customer service hasnt improved over the years. Time and time again Ive heard and read about the rude way customers are treated here. No store who doesnt have a clue about what the term customer service means deserves your hard-earned money.

Ok, now this is a great place to buy hardware. I am a contractor and I really enjoy shopping here . The people who work there are very kind . I will be there again tomorrow. Take care

It is packed to the ceiling. WONDERFUL!🌟

If you need plumbing assistance, ask for Will. Very knowledgeable, professional, kind advice. Thanks Will, and Ace Hardware, Clement Street!

Very helpful in and out, happy

Everything is ridiculously over priced as a standard, the manager is pretty rude and they price gouged people during a heat wave raising the cost of their fans. The same gallon of Swan 99 alcohol at another Ace is $10 cheaper. The staff is nice which is the only reason it gets two stars instead of one.

Best team of employees Ive every met. I walked in Monday morning and asked the cashier a question, he immediately called someone else, because he didnt know. The guy came instantly answered my questions, called another employee to confirm what I needed, which helped me out be confident in my purchase. They walked me to where I needed to go instead of me finding it so I was in and out fast.

I bought a Makita angle grinder that lasted, literally 15 minutes before it blew smoke all over and croaked. Ive been busy so I didnt get back to the store to return it until 27 days later when the cashier informed me that the return policy is 14 days. Well a week or so later I was telling a friend of mine about the angle grinder and he thought the return policy was 30 days, so I checked. Low and behold it is indeed 30 days so great job unfriendly gray haired cashier you saved the store $91, thats fantastic! You also lost a fairly regular customer whos spent over a grand in there since Jan 1st, good for you.

Ace on Clement is a quality local hardware store with a diverse selection of home improvement needs. Like most local hardware stores, they try to cover a lot of different hardware needs so the variety of parts or brands isnt great. That being said they staff is very friendly and helpful and overall they probably have the product you need. Prices are more expensive than the big box stores but for the city the process are decent. Definitely a place to get a missing part or piece, probably not the place to shop for a large project.

Always friendly, and great customer service. Ready to go out of their way to either find something you need or give you good advice.

All hardware stores should be like this store. Big, has everything, and fully staffed with friendly helpful employees.

Great hardware supplies and household goods. Very impressive inventory. Parking available in front of the store.

Super helpful staff, plenty of options. Parking is available right outside.

This has been my neighborhood hardware store for years. Its a great shopping experience. I never have to hunt around to find an employee. theres always someone ready to help and they always listen to my problem (no matter how ignorant my description of it is) and give me sound advice.

Very helpful staff and a good selection of items. Great location.

This store and location is very well stocked and the staff is always friendly and helpful. Theres only 3 parking spots (located at the front) and they are usually full and parking on Clement can be difficult so I always try to park if I see a spot on the way.

No restrooms are available for paying customers they they told my wife ON MOTHERS DAY. I wont be spending my money here again, thats for sure. Besides, the prices are a little steep and the selections are limited. Ill stick to Center Hardware and Discount Builders I get quality, better prices, and a toilet on MOTHERS DAY.(for customers only).

Love to fix things around the house but I dont know much about house maintenance but I always get great help at this place. Super!

Staff was helpful and knowledgeable.

Expert staff, awesome selection for all needs. They got you.

They have everything one could ever need and the service is amazing!

Prices here are a little higher than going to Home Depot / Lowes, but definitely beats leaving San Francisco. Ive found just about everything Ive needed here and staff is helpful.

Not super friendly

Expert staff, awesome selection for all needs. They got you.

This is my go-to Ace Hardware location. This is the only place nearby that carries the Ecos and Meyers cleaning supplies, which make it all the more convenient when I receive coupons in the mail. Whats not convenient is that something is wrong with their credit card readers. I visited the store 2 days ago ready to make a purchase, and all 3 of their card readers rendered an error with my credit card. My credit card is fairly new, and has a smart chip. I dont carry cash or my debit card, so using their ATM was not an option, although I shouldnt need to have to use their ATM. After not completing my purchase, I visited both the neighborhood Smart & Final and Walgreens immediately afterward, and my card worked with no issues.

Uneven customer service. It typically takes flagging down 2-3 employees to find something - they tend to disappear before fully resolving a question. Once ready, Im often hassled at the register for not following some unknown process.

Friendly and very helpful staff/manager I thought.

This is a nice store except for a Manage/employee that gets upset if a person ask for more information on an item or anything that is of a critical nature. I wonder how long the store can lose customers and the profits they produce. Maybe someone should get this person to an Anger Management Class before it is to late.

Ive come in a few times to buy random household items and always found what Im looking for. the staff has been helpful and knowledgeable each time Ive needed assistance.

Great place to buy supplies. They have a great selection of materials for homeowners and contractors.

Best neighborhood hardware store. A bit of everything.

Great service and advice. Theyve got everything in hardware. Free 15 min parking out front.

Awsome place. Very helpful and friendly staff!

This is my go-to store for hardware supplies. People are helpful, and knowledgeable. Great selection and service. Unlike many hardware stores, this one is nice and clean, as they moved into this location a few years ago (they were near Clement & 10th, where NEMS is).

Great store. Genuinely polite and helpful. Good selection and they are knowledgeable to answer questions about the projects you are working on.

Very friendly employees. Some seem to be much more knowledgeable than others about products and suggestions. Prices are high.

Really excellent selection of hardware across your typical categories

Great store, very helpful people, and the go the extra mile.

Good service staff with helpful, and a pretty good selection of all the different options I was looking for

Have most of what youd find at a hardware store.

Friendly, expert, patient helpful people. This store is why you dont shop at Amazon

Super helpful staff. Have everything. Great store.

Great selection and very helpful staff!

This is the successor to the ace on 12th and Clement of yesteryear. Many of those workers we all loved came to this location, and this may be the sister/brother/yet undefined sibling pronoun of the ACE over on ~ 25th and Geary based on the same awesome staff that i see at both places. The only downside (for you.. I enjoy free entertainment in all forms) is that you may be called out or be treated (according to of course) somewhat rudely for being an un tethered imbecilic moron. The staff are good people... but if you lack the basic comprehension required to distinguish a lightbulb from your rectal opening or a standard light socket from a personal silicone massager..... no help nor assistance is available your avoidance of pending receipt of one Darwin award.

They pack a lot of inventory into a limited space.Staff is very helpful and knowledgeable.

Ace is the place with the helpful hardware man.

Typical hardware store, friendly, knowledgeable staff, with competitive prices.

This place has the best group of employees Ive ever seen at any hardware store.

Friendly staff and great selection of products for most small home improvement and repairs

Good and kind.

Great local hardware store with very helpful staff.

Best selection in the City. Great neighborhood resource.

For knowledgeable employees who can actually answer home improvement questions (looking at you home depot), this is the place to go. Great advice here everytime Ive been.

Needed to get some special paint. Helpful staff

Limited selections and high prices. Employees are nice and very willing to help though.

Good prices

Very good

They have lots of different items. Whatever you want its there, except food.

The people here help you and are awesome!

Very friendly employees they love to help you out if needed prices vary some of the items are a little over priced, but I love shopping at smaller stores to keep them going.

Great selection. Fair return policy and prices.

Great chill place in town

For whatever reason this place is 30% more expensive than the ACE a few blocks away

Nice neighborhood store

Extremely helpful staff

Great selection, nice people.

Good local hardware store

Rude and terrible employees did not allow me inside and said they dont want anything to do with me because they believed prank calls from people that were watching my live stream trying to ruin my life.

Great key maker

Every thing for the house especially nuts and bolts

I shop here for materials too!

Staff is great knowledgeable

A huge upgrade from their old store. See you later true value!