What a rude way of greeting a customer!I stopped by the store to ask a simple question and had to walk in as I had a piece of door hardware that I didnt know how to measure and I was greeted by a rude associate telling me what do you want??He sayed consultation are by appointment only, well if I knew they were I would have made an appointment! Your sign outside your door says other wise, infact it just says by appointment, it doesnt say by appointment only!There are definitely other ways to address any kind of situation and the rude ignorant associate really wasnt nice at all! I can only imagine how it would react if there is an issue in a potential transaction!I wouldnt recommend this business to anyone!I will gladly take my business somewhere else.Even in the owner description they say the their doors are open to the public and only suggest to make an appointment!Rude, rude, rude!

We are a general contractor in San Francisco and love working with Bauerware. They are super organized, incredibly attentive and carry almost everything we need for cabinets and doors. Matt and Joe are the best!! Thanks guys!!

Bauerware is a great spot nestled in the heart of the Castro; it offers the city’s best selection of knobs and hardware, with styles suitable for an incredibly wide range of preferences.The staff is quite knowledgeable it as well as patient.

If you need a knob this is the place to go

12 years ago I had a stellar experience with Bauerware when remodeling my home. I had fun shopping there...excellent selection and the staff was friendly and helpful. A warm retail memory. I still enjoy my many purchases daily.Today, I was brought thuddingly down to earth as I expectantly visited the store. I was met with an AGGRESSIVELY RUDE DUDE, rude on an intergalactic scale. The young man pointedly ignored me for many silent minutes with him on a one-sided phone call and some more minutes after he hung up. He never acknowledged me in any way. The store is small and I was large-as-life right in front of him.I finally asked aloud if he was the person I should speak to. He mimed looking both ways as if looking to see if anyone else was there and smart-aleckly said Do you see anyone else?...and it continued downhill from there.He informed me that I should have had an appointment, that what did I expect when I was interrupting him by coming in the store (door open)...etc.He ended the interaction with a dripping-with-sarcasm Sorry...which I countered with a Not accepted....just too rude....too too rude over my shoulder as I was leaving the store.Remove review

I wish I had read the last review before I came. I was treated very poorly as well. I bought a lot of hardware for my last home here and when I came to look for our new home I was told I needed to book an appointment. He literally showed me the door. Awful customer service. Stay away.

Amazing amount of product And Matt nailed it within 2 minutes he really knows his stuff.

Great place for hardware. Their quality and design are excellentand good prices.

No service and the showroom manager has bad attitude.

Wow, I have never been treated this way. I was a customer of the store a few years ago but it is under new management. I came here from across town to pick some hardware, and was told it’s $90 to just get in essentially, as you can’t come in and look at their assortment without booking a $90 consultation. And I was almost literally pushed out the store.

Decent selection, onesies and twosies in stock. Love in stock knobs!

Patti was above and beyond helpful to me in obtaining a Bouvet replacement part needed for repairs. Thanks Patti!

Every pull you can imagine plus helpful, friendly folks

You might wonder how knobs and drawer pulls could be exciting but only if youve never visited Bauerware. This small store has literally thousands of knobs and pulls in all styles, from sleek to baroque, classic to avant-garde, practical to ridiculous. Its a fun place to take out-of-town visitors on a walking tour of the Castro, and Im looking forward to when our daughter is old enough to do mini-redecorations of her own furniture (or constructions) with these wonderful items.