My company ordered several machines from Document Solutions. This was a complete and utter scam from day one. We were consistently over promised and under delivered. The company did not return calls for service requests. The company is extremely responsive when youre purchasing equipment, but as soon as you sign the contract, they stop returning emails and voicemails requesting service.

When we originally went into contract with Document Solutions for a couple of their Xerox machines, we thought we had eliminated the need for a individual copier leases. The machines arrived via FedEx and broke down numerous times over the first year. Not once did their contractual service rep come onsite to fix the machines. Now that wed like to end our contract, our sales rep has stopped returning calls and emails. Wed certainly never do business with this group again.