Outstanding service at this Chanel store. Right when you walk in, the sales people are so friendly and nice. There is currently a waiting list to enter the store, but it is definitely worth the wait. Deborah McCorkle helped me in the shoe department and she was so friendly and helpful. They definitely go above and beyond at this location and make your shopping experience a memorable one.

Worst experience I have ever had. SA was extremely pretentious as if I couldnt afford anything and kept asking if I shopped at Chanel before. They wouldnt let me get on the waitlist for any of the classic flaps saying itll be too long and I probably wouldnt be able to get it anyway.

My SA was very nice and friendly, helping me select bags from new collections. I was very impressed.

Really bad customer service. SA is not helpful at all. She kept asking me “do you like it or not?” rather than helping me to find the one that I like. I ended up going to a different boutique and the SA there provided me much more information/ product list that I can buy/ put my name on the waitlist. Don’t waste your time in this store!

Horrible Customer Service! Clearly the sub par service is hurting the brand. I have been trying to MAKE a purchase for over three weeks and keep getting the run around. The advisor I had was clueless about the brand. I will NOT be spending my money here anymore.

Waste lots of my time and hand me a name card. Can just give me at very beginning

Very nice service they were able to locate a jumbo classic for me and have it brought into the store

Really nice people. The person that help me found the perfect purse for me she understood what I was looking for. Thank you for a nice experience.

The Sa is not helpful at all. He looks seem abused me. I asked anything about did you have business card. He didnt seem interested in what I said. DONT BUY IN THIS STORE. Go buy las vegas is better. You have to look well for him to be nice to you. 👌🏻 And then for sure i gonna return it and buy new store:)

The line was short and representatives were really nice.

I had a very friendly sales assistants and there where very helpful. Every request and wish was handled and got a pair of shoes I was quite a while on a hunt for. Parking lots in front of the store available.

Great store, good options and impressed with their customer service, Monica is awesome!

I was so happy when your staff helped me to find a gown that is best for me. Without her, I couldnt enjoy the party. You deserve to be at the top list, guys! Strongly recommended to everyone! Cheers for more clients!

I thanked their staff for being so accommodating and helpful. I didnt regret my decision to buy flowers in this wonderful shop. You must be at the top! Youre highly recommended!

I got a cute little purse here. It’s a hit or miss when you come into this store. It’s either pretentious or not, there’s no in between. Lol...I know it’s Chanel but still. This last time Cari helped me and she was very nice and accommodating. I would come back here and shop from her. This is the little cutie I got.

Staffs are not my favorite, but they have pretty good inventories. I miss my old SA in the South coast plaza in SoCal. 😓 SAs in this boutique are just okay. They eventually help you out, but it always takes so long to get the communication back. Never felt they are nice nor giving you the feeling of happiness/excitement to get your coco🖤🤍

Le service Chanel aux Etats-Unis, c’est terrible et/ou pathétique.Also, they completely ruined my long anticipated excitement of gifting my wife a pair of Chanel sneakers on the day of our first ever anniversary, but you or they most likely do not really care (everyone has to look out for his or her own sad feelings, right? It’s a tough, tough world out there!).Lucky that this brand has got some of the best creative flair in the whole wide world, because otherwise, with this kind of “service” (what is it? a clownesque operation?), it would be tremendously hard for this store to justify remaining in business as it is without major rehashing.

Chris was super friendly and helpful especially during the pandemic. He offered great advice and helped me get the last piece in store after checking the inventory several times. Will definitely recommend him and will come back soon!

Small location and the sales associate wasn’t the friendliest. They also had nothing in stock.

Service was okay, our SA was attentive and very patient. She worked hard with her supervisor to get me the o-case in the color I wanted from another store.But, they don’t serve drinks to patrons, covid or not. So, not the best place for a fun shopping day with your friends. It felt more utilitarian than luxe. Out of our list when shopping for Chanel.Also my O-case arrived with black spots on it. It was shipped from the Houston store. Good thing it came off with some light cleaning, otherwise, I would’ve returned it. 😂

Came to the Chanel store yesterday to buy wife a gift and was in a hurry, a great shoutout to Noah as he was very knowledgeable, professional and was able to meet our needs within a reasonable timeline within COVID guidelines, thanks again!

Ventured here on a Thursday late morning without an appointment with my girlfriend. Was able to immediately enter and had the pleasure to work with Ceci Peng. I was looking for an everyday cross-body bag and scored! So so happy!! I also bought a CC brooch with beautiful baguettes. My GF bought her second CC bag this week; she left with a beautiful glittery black tweed that is absolutely gorgeous! Ceci was extremely helpful and spent a good amount of time with us. She was very professional, personable and attentive. Such a great experience for our day of much needed retail therapy!!! She is our new CC BFF!! ❤️

Was at this store in December. The first day we walked in, the store was very busy and we were pretty much ignored. The next morning we went in when the store had just opened. It was my good fortune to meet Gina, who was very friendly and helpful. So helpful, she found me both my wish list items as well as a third item that had to come home with me. I later discovered Id misplaced my prescription reading glasses and left her a message, She promptly returned my call, checked to see if they had been found, and texted the rest of the staff as well to be on the look out for them. Great service!

Unique selections, excellent service

This was my first time shopping at a Chanel boutique and Chris was wonderful. He was very friendly, greeted me as soon as I walked in and was very helpful. I would definitely come to this store again and would wait until Chris was available.

Chanel SF has been stridently fighting the opening of a luxury cannabis/weed store, near to the Chanel store. I think theyre unaware that many fashionistas also like weed. I own quite a few Chanel items, but I wont be shopping here—or with this brand—in the future. Not a good look for Chanel.

Love this store! The service is excellent and they have a couple levels to show different products and clothing. I really love the Beauty section in the back where all the makeup is housed. I first stumbled on the makeup section a while ago and started talking to the makeup artist, Jonathan, and ever since then, I go back every couple months to just buy whatever latest item they have out. I switched my foundation, my lipstick, and brow pencil to Chanel since Jonathan recommended it. Also, try the Sublimage line!

Just purchased my first Chanel sunglasses! I am so super excited that I was able to find the right fit. Chad was awesome! He was so helpful and understanding. Thanks so much!

Service is pretty bad here. The person who assisted me didnt want to show me a lot of bags and kept asking Do you like it or not?while standing around idly, instead of actually trying to help me find what I want. I have never been treated so badly as a customer.

My wife loves this store. When we come here I swear I get a good dinner afterwards every time.Thank you Chanel.

I had very nice experience here. Everyone was nice and professional. I made a purchase and am very happy with it.

Staffs more into chatting than asking for customers needs!

So I’m a guy and not into Chanel or handbags at all. I have a good friend who is. I cannot personally speak to the products or the insane prices, because those are beyond my comprehension. But I can speak for the customer service. I don’t know if Marcia is still there, but she knows a thing or two about excellent customer service. She was super helpful and patient with my indecisive friend. I felt bad for Marcia, but she handled it like a pro.

UPDATE 03-20-2020I went to Chanel San Francisco today.Noah (SA) is very helpful and super kind.Sometimes SA is not nice, but I highly recommend him if you stop and want to buy something at Chanel.Enjoy shopping!UPDATE 08-2020Chanel San Francisco was my favorite store.Probably I don’t go to chanel San Francisco for shopping anymore.I will go and buy to another country or city @CHANEL

The worst experience one can have . They will not return your call after you purchase with them. They do not even give a tracking number and are horrible to deal with. The absolute worse experience. You spend a ton of money with them and they do not care. The 1-800 chanel customer service is not that great either and are no customer service whatsoever just redirect to boutique. Worst customer service. Linda the so called director can not give anyone a call back. Spent almost 4k on something that never came. Biggest nightmare and they can not help me whatsoever. This is not a company that cares. I bought a black tote for 3500 and tax but they could care less.

Highest quality retailer and products. Would Coco or Karl accept anything less.

Great service, professional product advisor offered good suggestions to help people learn and make right choices.

Great store if youre into this kind of thing.

I bought Chanel sunglasses... You would think that for the price I paid, they would be of great quality! NOT!!!Just after a few wears, the tinting is foaming and has air bubbles (if thats what its called).And I cant even exchange them as I threw out the receipt :(Never buying Chanel glasses again!!!

Service was very poor, unexpected given the staff to clientele ratio. Additionally the hallway-like store felt claustrophobic especially with so many staff members and a handful of customers. Better off looking at Niemann Marcus or Saks 5th Avenue.

Update 2021: You are unable to book any appointments online, you cannot call into the store directly, the SAs have not gotten back to me, and maybe you can get a walk in if you can wait an indeterminate amount of time. Extremely frustrating - I have a full time job and schedule to adhere to, I can’t wait for *maybe* a call back for an appointment. I was long gone 1.5 hours later when an appointment did open up.Try the Neiman location for quicker access.—-I bought a medium black caviar flap in Italy, under pressure because it was the last one in store and we were leaving Europe tomorrow. I left with this heart wrenching feeling it wasnt the one. I had ditched the bulky box, but had the receipts and all the original wrapping except for the tissue paper on the handles.The SF Chanel store was very accommodating when I asked for an exchange. Troy took the time to answer my questions on how international returns and exchanges work over the phone.I received great customer care from Linda. She was incredibly patient, as I asked for a new bag from the back and scrutinized the bag for any issues. Another associate packed the bag for me and was apologetic when they didnt have the right sized box. Would love to have Linda as my SA again. I am now a happy owner of a lambskin flap!Pro tip: When you call and they ask you where to route your question, just tell them what it is. Otherwise you might get sent to an answering machine.

Customer service in the shoe department were horrible. The help did not want to assist customers. BAD BUSINESS

They could do better for a high end store. Hermès is much nicer decor.

Horrible service staff is not helpful or friendly at all .Expected more .

Jonathan was amazing in helping me choose what I wanted.

One star is too more! The store is filled with people and the customer service is too busy to provide patient service. I must remind me this is CHANLE boutique rather than the low-end retail store.I bought a pair of earrings. The staff told me there is no maintenance service and the return policy is extremely strict, only 14 days, with the arrogant expression!There are too many substitute brand!If you dont want a horrible experience, just avoid here~

Have been to this boutique a number of times - as its the only one in SF. my experience at first was not that great as its a very busy shop and a big tourist attraction so i think its a lot for them to handle. after moving here, i connected with some of the stylist - nicole and davide - and since then, they have taken great care of me and my wife. weve had a couple private sessions upstairs, which i highly recommend if you want the full experience. the selection is pretty good but light on jewelry though.

Horrible customer experience. Came in to buy a wallet and nobody helped until the manager asked. Didnt provide enough selections and I have to request three times then they finally showed something I like. This store should really learn how to respect customers and what is retail from Apple Store and Burberry.

Look at the floor you can eat off it. I wont spend my money on a place that doesnt take care of its employees or building thats why I dont mind spending Chanel money atmosphere is super relaxing.

Wish I could win the lottery so that I can bring Chanel home with me. Every piece would come home with me! Especially, those sweet pumps. Especially, those handbags. Especially, those wallets. Okay okay, everything will come home with me!

Its CHANEL! Great service, beautiful products. I left with a new bag, necklace AND bracelet!!Ill be back...Thank you!

Chris the personal shopper who assisted me was extremely helpful and went out of his way to make sure I got what I needed in a timely fashion best experience ever

Great service at this location. I have been to multiple locations and this was by far the best service.

I hate it!! I walked in there and no one greeted me, no one at all I had to stand there for ever until someone would help me, Felt the racism the moment I walked in. Why? is my money not worth the same as the others?

Bad serviceWill not come to this shop

The WORST boutique I have ever been to. Customer service is a joke! I purchased sunglasses in New York at the soho store (amazing customer service). Went to the SF boutique to exchange for a different style. Took it home wore it literally twice. Had it stored in the case. I noticed a small scratch on the front of one of the mirrored lenses. Thought it was a smudge and used the provided cloth to polish it. The more I polished the worse it got. Went from a tiny scratch to a size of a quarter where the mirrored finish has rubbed off! I took it back to the SF store to see if they could do something about it. The salesperson told me it was my fault for the scratch and didnt even offer to repair it. The scratch I understand but I think chanel quality should not have rubbed off like that!! If I had purchased them at Nordstrom they would have exchanged for a new one!!!!!

If you are thinking about shopping here I would recommend going somewhere else that sells Chanel or avoiding the brand altogether. The service is awful, and the staff is condescending and rude.I purchased a pair of earrings here in 2007. Over the past nine years I have had the earrings repaired somewhere between 5-10 times, had to exchange them 3-5 times, and actually worn the earrings maybe 15 times. I swear if I look at these earrings the wrong way the crystals fall out!Recently, I went in to have the earrings repaired... again when the sales associate told me that they no longer repair the earrings, because Chanel realizes that they are faulty. It only took them 2-3 different style changes, and 10 plus years to figure this out!! The sales associate then told me that I could exchange them for store credit toward another pair of earrings that cost 200-300 more than my store credit. I was standing in the store thinking... Is this a joke? Why would any right minded human want to fork over more money so that the same problem can happen all over again????!I decided to hold off and email customer service. I have not decided which is worse the service in the store or the online support - jury is still out.All in all I want to extend my advice to anyone interested in Chanel DO NOT SHOP HERE! I do not think it is worth mentioning names of employees, but I will say the quality of the product, and the terrible service is not worth it. Go to another brand like Louis Vuitton or Celine where you get what you pay for, and where the staff actually cares about their customers.

I mostly buy outside of the U.S. because the service is better and Ill go back to that. I bought a few things from Joyce a few weeks ago and she was lovely which lead me to think I should give the store another chance. WRONG. I mentioned that I have an old bag 15+years that needed a ornamental ball replaced if possible. She asked for a photo which I sent her and she still didnt know, said bring it in. I did that yesterday she couldnt locate the serial number Im certain I peeled the sticker out (before there was a tag sewn in) and didnt have the authenticity card at any rate she asked a colleague for help, a third person appeared and took over and Joyce just left. While it was annoying that I couldnt get my old bag sorted, I was disappointed in the service. The store was empty so she could have said something. Im going to work on something else and leave you with this person (never introduced himself). I wanted to do some shopping but after the man who was more than a bit rude, and when confronted with it gave me an insincere apology. I just left and realised its much better to shop in Chanel boutiques when Im abroad.

Great store. usually very busy so you do have to wait.

Very good customer services.

Sidney Johnson truly deserves ZERO stars for her rude behavior and customer service skills!

Customer service is bad. People cant seem to smile genuinely here. They do have a lot of options for bags.

This branch is a little crowded its hard to get help, I prefer the chanel stores in vegas, the SAs are much more accommocating.

They treated me like ive ive never been treated before at a store now thats what i call A+ guest service, so nice there I bought some big CC earrings

This store is GREAT and the service was over the top. I will make sure to visit this store every time I visit San Francisco.

Very friendly! spoke Spanish A+

Good😍👏🇺🇸

Rude staff, Manager is too lazy to find new season collection bags, told me the bag i was looking for was from a 2yr ago collection but in fact it was from a new collection and havent been delivered to them yet. Bad service.

Surprisingly nice and definitely sparkly

Absolutely fabulous !

This place they don’t offer a financing with zero interest. You have to pay the full amount right away. Not good!!! 👎👎👎👎

This is the Chanel store with the most unpleasant experience with horrible staffs.

Nice and friendly staff.

Worse Chanel experience! The SA was rude (an asian guy with glasses). I went to the store looking for a bag and he told me its old collection and I will never find it. Then I bought a cardholder and found the thread was loose, he said: I dont see it, its up to you.

Do not shop here. They sold me a display hand bags for $3500, I found out scratches on side the handle and try to get exchange but was rejected.Bad customer service.

Love the jewelry and handbags!

Love all that bling bling!

They are not know for service unless you are Chinese or Japanese. ..I always shop away from SF

Very elegant

Love the service

A small selection and expensive!

Friendly folks