Great service. Marcin did a really good job showing me the car and making sure all my questions were answered. All the purchase process went smoothly and I really felt comfortable doing business with this store. Thank you!

Juan did an outstanding job selling me my new vehicle.Please reward him accordingly, great salemenship.I would easily buy another car from him

Good service from service department, thanks to DJ, Rafael, Harry and Cole.Cole was especially helpful and courteous in helping to answer all questions and taking me to the department that addresses the needs.However, the parts and sales department could really have been more helpful . I was trying to find a part that works with my car model . At the counter there was no readily available catalogues until I asked for it . Then in the catalogue there were different options for that same part and it was hard to tell the difference ; however the sales manager did not care to clarify or explain . I was just plainly expected to just place an order with the item number without question . This shouldn’t be the standard of service for a premium brand like Jaguar, should it ?

The service department at the Jaguar dealership in San Francisco is fantastic. I had a software update and a solenoid replaced and they gave me a Jaguar XE as a loaner. Rey at the service department was very attentive to a problem I had with one of the speakers and spen a lot of time trying to solve the problem. The entire staff is very attentive and very professional in their demeanor. They are very courteous and friendly and makes you feel welcome and appreciated! And I love my F-Type!

Great experience! Very knowledgeable and friendly customer service folks. My issue was fixed while I waited and they even cleaned the outside and inside of the car!

Experienced and professional staff well versed in the details. I highly recommend Jaguar Land Rover San Francisco for both sales and service especially, 24 year veteran Ray Jew in the service department. I really couldn’t be more pleased.

Ray Jew is the best service advisor I have had at any LandRover/Jaguar dealership. He is everything you would expect from an advisor and more. Highly recommended.

Talking about the Jaguar Service team. I had a great experience where they provided fast and service.The sales side is a very different story….

The service managers were very helpful in getting me thru my Jaguar ePace’s maintenance service, communicated with me well, and made sure I and my car was taken care of well. A ***** to the SF Jaguar Service team!

I had a great experience working with Juan to purchase my new vehicle. He was quick and professional and was willing to work with me to meet my needs. I would highly recommend this dealership to anybody interested in getting into a Jaguar.

Team was very efficient and courteous, making this service visit a breeze..Complimentary car wash a nice inclusion.

Harry is the best: takes care of me and my car. Follow up is greatHighly recommend.

Fantastic experience as always! My service advisor Harry is the best I’ve ever worked with! He’s knowledgeable, courteous and friendly. Nothing snobby here...the shuttle drivers are always timely and very friendly as well. This team really keeps me a loyal Jag customer

On Aug 19th 2021 I came here to replace my broken windshield and Harry Ng at the service department was very attentive when I called him and explained about the problem and he gave me the best options how to resolve the problem I had with windshield and this is my 3rd time visiting this place for my Jaguar XJ-R service and all 3 Times Harry Ng was my Advisor and he is the best and he knows everything about my car which I love the most.But during this visit I had very bad experience with this center, As I travel all the way from fremont to San Francisco just for my servicing and replacement and they couldn’t able to give me a loaner car and this happened 2nd time, I was thinking they gonna give me a loaner until my car gets fixed as it takes 2-3 days to order the part and fix it, I really felt bad that no service Advisor couldn’t able to give me a loaner car when they’re available with them and they made excuses saying they don’t have any, and then I had requested them to book a Uber ride to Fremont and then they tried to call their manager for approval and then they booked a ride for me which is only one-way and they upfront told me that they’re not gonna book me the ride back again during pick up of my car, WHICH I FELT REALLY BAD on how they treat their customers based on their appearance and how did they think that I’m gonna come to SF to pick up my car??? When I have only one car with me?

Excellent buying experience! Rory and Wali made the whole process painless. Happy to see JLR SF is carrying on the British Motors standard of customer service!

Outstanding service. Ray was very helpful. Also provided shuttle to and from my house as well as a car wash. Will definitely come back

Jaguar San Francisco is an excellent place. They are accommodating, professional, helpful, and very polite. It’s a wonderful and increasingly rare thing.

Harry goes out of his way to provide excellent service

Their customer service is very professional and awesome!

Incredible experience all goodEveryone was very helpful

I had the complimentary 12 month service on my 2020 Jaguar F-Pace SVR last week. This trip was a rare expedition from home since the Covid-19 pandemic hit a year ago. Staff were observing CDC recommendations and I felt completely safe during my 2 hour stay at the facility. Employees were courteous and efficient. Special thanks to Ben, who worked on my vehicle. Great job Land Rover Jaguar San Francisco.

The buying experience at Jaguar San Francisco was excellent. Our salesperson, Julio, was punctual and very knowledgeable. The finance experience with Wali was quick and concise. A great buying experience all around!

The service experience was great. Everything was done in time . Easy shuttle access.

Outstanding Fast Repair service done on my vehicle. Also kept me updated throughout the day.Thank you Dimitrios for all your help !

Great experience!

Jaguar San Francisco was very helpful and accommodating I got the car of my dreams at a very good price.

The best customer service I have experienced at a Jaguar dealership. I bought my car at the Livermore dealership and always took it there for maintenance, I wish I had taken it to San Francisco sooner. The only thing was I needed a loaner car while mine was in the shop and they didn’t have any and couldn’t work with a local rental company to get me one. However I think that more of an issue with the company and not the individual dealer. This is the dealership I will be taking my vehicle to from now on, the whole thing was such an easy experience! Thank you!

Henry did an outstanding job of helping me out with my 2017 Jaguar S suv. Also Joe was very good about assuring me that I was in good handsThank you Henry! Thank you Joe!

Yearly maintenance was done on my F-Type S and it drives like new. Harry was very helpful, professional, and responsive to all my questions. I will always go back to Harry here.One thing I did notice was my car was given a courtesy wash. I recently got it detailed to remove swirl marks and when I received my car back for pickup it had minor swirls. I paid a lot of money to get it removed to have a prestine paint surface and I expected a courtesy wash for a high end brand like Jaguar to be a bit better. This made me believe the washers dont know much about detailing and just wash cars with improper technique and equipment. There were also a lot of water spots left on my windshield and paint, I was very displeased by this part of the maintenance. It causes a burden to remove it all and get it back to show room shine. Hopefully the wash team can learn better methods of detailing in the future to prevent imperfections on paint surfaces that are invested in.Other than that, Harry was helpful nonetheless and made it a smooth process.

I felt listened to, taken care of and felt like All options were considered to be sure to have my concerns resolved.I finally have a Jaguar dealership that offers a service department that goes above and beyond.

I have had such an amazing experience with Jaguar SF! We had been going to another dealer in the Bay Area, and we did not get the quality of service we were expecting from Jaguar. Dimitrios has taken excellent care if not only us, but the car. You can tell they truly care about their customers. Will continue to bring my Jaguar here. When it’s time to upgrade, I know they will take care great of us.

Great service. Joe got my car fixed same day. Thanks

Not impressed. Poor organization. Limited service maybe due to Covid. I was told my car was ready at 9 am only to arrive at 11:00to pick it up and learn it was being washed. After waiting for over 30 minutes, I finally got my car. I have better things to do than wander around the service department.

I needed a set of replacement keys for my 2003 Jaguar. That was not a problem. I was told Id have them the next day. Gotta love it.

Great customer service and friendly.

Very good service and very knowledgeable. Will return

Julio handled my purchase with great attention, patience and care. Best experience and handling by Julio and the Jaguar team! Thank you.

Always a good experience here

Ray was extremely knowledgeable and helpful with his observations.

Perfect on-time service.While waiting for my battery to be changed, I was given a chair and I was able to work on my laptop in a quiet corner of the large garage area that was very much isolated, which made me feel extremely safe in this time of the coronavirus.

Attentive, timely, and thorough car care and customer service!

Great Service Department at BMC/JLR San Francisco. My service advisor Harry Ng always makes sure I’m taken care of, all serving is done timely and detailed, car is cleaned and I’m satisfied. You can sense the teamwork between Harry, the technicians, and the front desk. A great experience.

Harry Ng was a terrific service rep. for BM. Polite, efficient and very helpful. It reflects the best service platform for luxury cars in SF.

After being a Jaguar customer since 1994, I was shocked beyond words by the unfortunate changes in service & facility at what was once a premier Jaguar Dealership. I did not have any service needs on my very little used 1994 VDP for the past two years. I was never notified of the fact that British Motors owned by Qvale Family was sold & all the contact information such as telephone numbers, email etc. had been disconnected. My attempts to contact my service advisor “Dimitrios” was an exercise in futility. I finally was able to find his private cell number. I was irate until he informed me the dealership was sold & he & colleagues were attempting their best. When I arrived at the service department I was appalled by what I witnessed. The entire area was in disarray, dirty, poorly lighted & with an appearance of an indoor junkyard. The area was manned by 3 service advisors one of whom was Dimitrios. It was a very depressing experience as opposed to when it was British Motors, a pristine premier service oriented dealership. I will finish my remarks by noting, no transportation home, no loaners. Car delivered unwashed. Main telephone number is an out of state perhaps out of country contact with at best poor communication skills. Bottom line is Dimitrios & colleagues are trying their best with very obvious limited resources. Jaguar USA is poorly represented by this so called dealership. Regretfully I no longer feel comfortable or confident in this Jaguar dealership. I am appalled that Jaguar USA allows the owners to represent this great Auto brand.

We really appreciated Dimitros Koutoumanis. He was a total professional and really took care of us. Great service experience. Thanks Jaguar of San Francisco. 👏🏻

Really great customer service from Harry and his team! Car was super clean when I picked it up and they were able to readjust my tires and check my brakes in one afternoon.

Rory was great to work with. Gave me all the details on options, features and add-ons without the high-pressure sales push that drives me insane at other dealers. Also, if youre into architecture, the showroom is a window into the past grandeur of automobiles. Worth a stop in just to experience.

Great service in a less than ideal situation (COVID). Loved that they are again cleaning both inside and out of cars that come in. Everyone was professional, masked, and helpful with all of our concerns.

Very unprofessional experience. Wanted to get Jaguar F-Type spare key done. Spoke to Barry Strock (Service Director) on 10 Jun 2020. Was told will get the new key in 3-4 weeks and then bring in the car for programming. Waited patiently for the stated time. Now trying to follow-up on my request via email and phone since past 10 days, no response back. Operator takes my information, and do not have the courtesy to call back! After making a customer wait for over 6 weeks atleast provide an update.

Thorough, thoughtful, timely

Dimitrios K was incredibly helpful despite his very busy schedule. Tino Inocelda helped me thoroughly with the sales. I am very happy

I would highly recommend buying from these guys. They used a team sort of approach which worked out great, and kept the whole process moving along at a really nice pace.Great group of guys, cool dealership, and fantastic service!

This is by far the best dealership that Ive ever worked with. I enjoyed the luxury feeling of the customers lounge, where there is a variety of options for either cold/hot drinks, as well as snacks. The service advisers are always professional and friendly. What more important are their sales and service quality, which make me feel comfortable almost all the time. Theyre ready to answer and satisfy any of my concerns and worries. Ive been so happy with them and would recommend the team to anyone who loves Jaguar!

British motorcar of San Francisco is the best!

Very nice service. Courteous, efficient and pleasant. Unfortunately, they couldn’t fix the clock issue...still running 2 min slow no matter how many times I correct it. It’s not a big deal...I just have to always add 2 min to the time.

My husband and I bought the F Pace, even the first one in the Bay Area that I had seen. Anyway, we were told that they would have someone come to our house and pick the car up for service and drop it off when the service was done. We would have NEVER bought this car from San Francisco Jaguar if we did not have this assurance. We even have it in writing in an email. Now that we paid 70K cash for the car, Oh, now they dont honor what they said any longer. Im going to hire an attorney and sue. We never would have bought this vehicle if we had known we would have to drive all the way to SF to have it serviced. No way. We live in San Mateo. This was the MAIN SELLING POINT FOR US. Thanks for lying to us, Jaguar!!! No no one will return our phone calls. Oh, and we even bought an Lamborghini from the same dealership. Thats loyalty but they still ignore us. Pretty sad and pathetic.

Great buying experience. Everyone was very cordial and couldn’t be more accommodating, love my F-Type and hope to have a long relationship with BMC of San Francisco. My first service with Harry was a pleasurable experience, he had my loaner ready and I was on my way. Very professional and superb customer service. Thanks to all.

Took my Jaguar XF in for service. Prompt, professional, AND showed me features of my car I hadn’t know before!

Very solid experience here. The sales staff was not pushy, and management was accommodating to make sure the deal happened. I would recommend if in the market for Jag, Land Rover, or Bentley

Fantabulous!

Worst experience ever! They do not keep the promises even after the financing is ready. If you want customers to come to you, make it pleasant experience. Been in conversation for 3 weeks and eventually they hiked the price from what was told earlier. There were some external factors out of both parties control and they should give the benefit of the doubt to the customer when he/she is willing to buy and not change it in the nth moment when everything is set. Please improve on your business strategies if you are not doing any charity!

Fantastic service and so very helpful!!

Great experience

Harry did an excellent job.

Great service folks.

Good Luck With This Place enough Said I feel Like I am on a Candid Camera Episode .Is this really happening ?

I appreciate the fast and efficient turnaround when I bring my Jaguar in for service. I always get professional service and everyone is very courteous.MEA

Abhorrent service. We walked in with our kids and firm interest in purchasing a car. Representative form the dealership clearly did not share our enthusiasm and seemed annoyed by the fact we showed up with kids. We were not offered to even get inside ( let alone test drive) either of the 2 car we were considering. They ignored our questions in a fairly rude and obnoxious way, and after 5 minutes we walked out with our minds completely changed on purchasing a Jaguar car period. Crossed the road to Tesla dealership and placed an order with them. Congratulations on losing a sale.

Bought a land rover

I received pretty good service from this sales person who was knowledgeable and not high pressure.

Unfortunately my experience with Jaguar San Francisco is getting worse over the years. Last year they changed the neck and cap of my gas tank to fix a problem but the cap never fit well and has been really hard to open/close. I kind of learned to live with that by topping off the tank and driving my wifes car whenever possible. When I came back this year for service I showed them the problem. Multiple employees tested and acknowledged something was wrong as they couldnt open/close the tank cap themselves. When I went back to pick up my car the problem was still there and the answer I got was that the parts were correct and everything was normal. FIVE service employees who couldnt open and close my cars gas tank then tried to convince me that it was normal in a patronizing way. Funny enough, after going in rounds trying to close it, they left it open for me to close. :(I paid their expensive service fee and was sent home with the promise someone would call me back in a few days with the prospect for fixing the problem with the tank. Not to my surprise, nobody ever called.

The service manager I worked with was great. I was there for an airbag recall and they fit in my yearly service the same day.

Excellent service, they made sure all was well with cars electronics before driving off.

One of the nicest car dealerships Ive been too. They have great cars.

I Filed a complaint against this place with the bbb.. They sale bad batteries TRUST ME you dont want to service here.. Once I made them aware of them ripping me of for $560 for battery and inspection (which was another rip off cause I knew I just needed a battery) they told me WE SALE BAD BATTERIES SOMETIMES THEY COME IN WITH BAD CELLS.. But we cant change it or refund you anything because you are 2 months over Warranty.. UNBELIEVABLE...... went to OReillys and got a battery for $180 with free installation.. DONT DO BUSINESS WITH A DEALER WHO DONT CARE ABOUT CUSTOMERS AFTER THEY GET THERE MONEY.. PATHETICSAVE YOURSELF SOME MONEY AND TIME A GO ELSEWHERE FOR BUSINESS!!

Just drove home with our new Range Rover HSE and Special Order F-Type. Ive been buying cars from British Motor Cars for almost two decades and continue to be impressed with the personalized treatment Ive received. Rory Yellin in particular has been outstanding! This guy has personally handled my last six vehicles from BMC and his level of professionalism, care and attention is unbeatable.

I have consistently gotten great service at BMC San Francisco since 2004.

Awesome experienceNice peopleTaken good care of everything!!!!

Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if youre in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasnt planning on moving forward that day, they werent going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.

Go for Gary Touzjian, what a great Lambo attitude service. Furthermore, there is a 2018 smog checked sticker driveable 2005 Jaguar X-Type mileage 88,500 miles that only cost $750 dollars sales by him.What a joke made by Jaguar sales manager!

I have a 2010 XFR that was overdue for the front lower control arm bushings to be replaced. I emailed BMC asking for a quote to replace the control arms, as several other reputable shops in the area claimed there was no way to just replace the bushings on this model. Did they simply reply with a quote for what I asked though? No, instead within 30 minutes I got a reply back asking if the control arms were bent or were just the bushings in need of replacement, as they had the capability to replace them. Suffice to say I was blown away that a dealer didnt take every chance they could get to gouge the customer for more money than was necessary.From that point on, the experience with BMC just got better. The service center was spotless and staffed with truly professional representatives. My service advisor kept me informed throughout the repair, and the car was ready to go exactly when they said it would be. The repairs I had requested to be done were processed, and my car was given a totally clean bill of health. No surprise discoveries of other maintenance items needed and nothing on the bill that wasnt clearly communicated to me beforehand.No, service here isnt cheap, but if youre driving an out of warranty Jag, Range Rover, Lamborghini, etc that is expected to come with the territory. So when youre asking yourself whether you should bring your Jaguar to BMC or some other reputable shop in town instead to save a few bucks, ask yourself if youd have a Patak Phillipe serviced at some random jewelry store to save a few bucks as well. Hopefully, that answer is no.

Needed to reboot the computer system and took the car in. Now the car will not receive texts. Contacted service for help, said they would get back me and never did.

Much better than Jaguar San Jose!

All facets of my purchase were handled in a professional and curious manner

Awesome super cars

Customer service department horrible and service tech even worse.

Worst service team ever!

Google said they were open until 7. I showed up at 6:35. Closed.

Fast cars

Majority of the employees are rude

Excellent

I was somewhat surprised that the service center was able to accommodate me so quickly regarding my punctured tire. I arrived and was back on the road in less than 2 hours. Hard to complain.