The Diptyque staff is the best-- I always hope to see Elaine, who goes above and beyond to ensure the store guests have a lovely and unique experience. From the high-end products to the incredible customer service, Diptyque is a must-visit when youre in the Union Square neighborhood.

Always a lovely shop to visit with exceptionally helpful staff! Diptyque offers a variety of fragrances in perfumes, candles, and home decor.

I truly love diptyque as a brand. At this location, they were able to ship me a candle that was out of stock on their website.I have not been to this boutique personally, but I dont need to in order to know that the staff are amazing. Very very happy with my purchase.

I love the scents here also the service is amazing

My first time visiting a Diptyque store in person and it was a lovely experience! Staff was so helpful in narrowing down my preferences and bearing with me as I debated back and forth. Generous with samples with purchase. Cant wait to be back!

I was familiar with their candles before entering the store. Honestly, I thought they only offered home fragrance until I came in and was greeted by the sales staff. They do offer what seems to be a specific, bolder, mens line but so many of their fragrances will work for anyone. I fell in love with Tam Dao and she offered me a sample as a way to remember my preference.

Beautiful store, very friendly and accommodating customer service.

Elizabeth was so warm and friendly! Has great product knowledge and was helpful in guiding us to new scents similar to others we liked. A beautiful store experience, thank you.

In a Covid world their scents remind me of travel, discovery and moments...

This was a great place to by unique scents in candles and perfume.

An amazing store and the person Elizabeth was incredibly knowledgeable and helpful. And this store has all of the scents. A little piece of tranquility in the middle of downtown.

Prettiest little boutique with super sweet and helpful staff. Beautiful ambiance and everything smells divine.

Hint: racism is bad for business. If your 3 sales staff are blatantly ignoring the one person of color, but willingly cater to the one other white person in the room it forever leaves a bad taste. Your scents are wonderful, and this one time I swallowed my anger and politely asked for help, and even when barely getting a response from any of the VERY available saleswomen, I still made the purchase. But never again.

My friend introduced me to Diptyque while I was visiting him and I fell in love with the candles! Their methodology for smelling the candles is so much fun and the manager Merry was an absolute blast to chat with. Looking forward to trying out more Diptyque products in the future.

Diptyque is such a gem and I thank my lucky stars they have a boutique in SF. The store is absolutely beautiful and almost feels like a well-curated gallery. They always have the item I want in stock, as well as many new ones to test and fall in love with. The staff is super knowledgeable and give great recommendations. I am absolutely addicted to the Rose Shower Gel thanks to Collette (I hope I spelled her name correctly!). She is super sweet and always remembers me when I come in.I know everyone comes here for the candles, but if you have a chance, definitely try their skincare items in the corner. Diptyque makes beautiful skincare products that are so luxurious. My favorite are the cleansing balm, the clay mask, and the hand cream, though I have almost the whole line and every item is worth every penny.As for the reviewer claiming the staff is racist - I personally have never experienced that and I am a woman of color too. I have come in sweats and shoes from the dollar store with no makeup and got the same exceptional service as when I come in all done up and wearing head to toe designer items. I hope that reviewer just had a one-off experience and misinterpreted it. I’m very sensitive to discrimination in luxury shops (as it sadly does happen too often), and would not continue to shop at Diptyque if I ever thought they’d treat me differently based on my skin tone.

Great customer service, fabulous product! We are so lucky in SF to have the only Diptyque outside of New York!

Very knowledgeable and friendly staff. Beautiful shop!

If you are the type of person to seek out the interesting, exotic and mysterious, this is the fragrance line for you. I prefer their Eau de Parfum because of how the composition evolves over time.

Wonderful products and amazing customer service!

Good service but store is relatively small with small selection.

Fantastic service and scents are amazing.

Always shop here when in town.

Scentual Experience