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LOHO Bride
1120 Pacific Ave, San Francisco, CA 94133, United States
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LOHO Bride
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Sa
Review №1

Thank you LOHO Bride for helping me find the most amazing wedding dress! Couldnt have asked for better service from all the employees at LOHO Bride (especially Barb!) who made picking out my wedding dress such a fun experience. THANK YOU THANK YOU!

Ky
Review №2

Ive left over 100 reviews for local businesses on Google and this is my first 1-star rating.My wife purchased a wedding gown from LOHO bride and it was a terrible experience. She purchased a made-to-order Daughters of Simone Caterina gown and the lining was damaged upon pick-up. She immediately notified the LOHO stylist (Rebecca Brooks) who agreed to have it repaired.So, we immediately shipped the gown to LOHO Bride’s authorized facility for repair. After shipment, we received numerous notifications from Fedex that the package was unable to be delivered since a signatory was not at the address provided. We reached out to Rebecca about this issue and received no response. Instead, we finally received confirmation from FedEx that the top was delivered 10 days later.Afterwards, we never received an update about the status of the repairs, an estimated date of completion or any sort of proactive communications at all from LOHO Bride after the gown was with their seamstress.We reached out several times to Rebecca in hopes of receiving a status update. Instead, our phone calls went unanswered and we were unable to leave a message due to the full voice mailbox. Our emails also received delayed and ambiguous “Let me get back to you” responses that required us to continuously follow-up.After five weeks had already passed, we were finally informed by Rebecca that it would take yet another week to receive an “update”. At this point, our wedding was less than six weeks away. We were extremely overwhelmed with planning and the delays and lack of communication about the dress repairs only added to our stress and anxiety. The Thanksgiving holiday was right around the corner and my wife had an upcoming business trip leaving no time to find a seamstress for required fittings.The significant delay due to the faulty lining and subpar communications we received from LOHO Bride caused us considerable inconvenience which is why we requested a full refund for the dress and asked them to keep it. Instead they offered us a 10% discount which we NEVER received and they overnight shipped the dress back to us.Long story short, my wife had NO time for fittings and ended up wearing a simple, store bought white dress on our wedding day. We now have a never been worn, unaltered $1700 gown hanging in the closet which serves as a reminder of the absolute worst customer service both of us have ever experienced.We encourage everyone to look elsewhere for a wedding dress.

El
Review №3

I tried on SO MANY DRESSES and had so many appointments all over California. I was convinced Id never find anything. I got so incredibly lucky at LOHO Bride. I wandered in on a random weekday and I found my dream dress for a very affordable price. It was absolutely beautiful and it was a wonderful experience. Thank you LOHO Bride.

Vi
Review №4

The LOHO Bride had the most beautiful selection of wedding gowns. This was the second bridal shop we went to and the juxtaposition revealed the high caliber of this salon. A glamorous ambiance radiates throughout the clean, organized, and bright lit store, making it an ideal wedding gown shopping experience.

Kr
Review №5

I ordered a $3,000 wedding gown the Fall before my summer wedding from Loho bride. Several months prior to my wedding date the wrong dress arrived. It had sleeves on it and the one I ordered did not. Although it was the same brand, it wasnt the dress I ordered months, MANY month before. The owner was apologetic and recommended my seamstress fix the straps. I was livid that the wrong dress arrived after spending the amount of money I did on a gown and when she had offered to cover the cost of alterations, I assumed she meant all of them. She merely meant the cost of the sleeves that arrived attached to the wedding dress. Overall I thought the handling of the entire situation was poor. Im so very disappointed I bought my wedding dress at this bridal shop. For the amount of money you spend, youd expect pristine service or at the very least, the correct dress to arrive on your doorstep. I really recommend finding a different bridal shop in the area. Part of the issue I believe was due to an employee of theirs being fired the week my dress shipped. Anyways, Ive had many close girlfriends of mine purchase wedding dresses locally and none have had an experience like this one. Do your research girls, and avoid bridal shops that just add stress to an already stressful time in life!

Ki
Review №6

They don’t answer the phone and their mailbox is always full.

Ki
Review №7

A lovely alternative to the traditional spot - both in terms of the merchandise, and the experience itself. Highly reccomend!

Al
Review №8

I not only found a dress more perfect than I ever envisioned at Loho Bride but had the loveliest/most fun experience from my first appointment.I knew that I wanted something atypical - a chic, sheath dress that was classic but also had subtle edge. Before I went to Loho, I probably went to at least five other stores where I felt like no one really listened to what I envisioned (or cared) and kept pressuring me to move forward on dresses that didnt feel right.When I walked into Loho, the whole dress shopping experience shifted. Kaitlyn was fun and funny and honest. She pulled dresses I wouldnt have thought to pick for myself that I ended up loving and didnt try to sell my on the most expensive one or tell me that I looked amazing when I didnt. Ultimately, she helped me find an A la Robe dress that I love so much, I am trying to figure out how to dye and re-wear. It was everything I had envisioned and more.Throughout the process, everyone at Loho was so helpful - thorough in their follow-through, responsive to my inquiries about when the dress would arrive, where to get it tailored, etc.I would HIGHLY recommend Loho to anyone looking for a wedding dress - the experience is atypical in the best possible sense i.e. stress-free and featuring a beautiful curated selection v. an overwhelming amount of mediocre dresses. Working with Kaitlyn, also makes the experience so fun.

Cy
Review №9

I wish I could give this place more stars. Christy, the proprietor of LOHO Bride, has created a place where you can finally find a sophisticated wedding dress that isnt frou frou or bell shaped. No wonder brides are flying in for her selection. They include Houghton, Rue de Seine, Bo & Luca, and other small time bridal dress designers that will ensure you dont look cookie cutter on such a special day. My only problem- if you can call it that- is that I had a hard time remembering the name: YOLO bride? BOHO bride? FOMO bride? I had to keep thinking of Madonna: League Of Her Own Bride.

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9 Comments
3.9 Rating
  • Address:1120 Pacific Ave, San Francisco, CA 94133, United States
  • Site:http://lohobride.com/
  • Phone:+1 415-525-4544
Categories
  • Bridal shop
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