We had a great experience at EQ3 with Brian helping us! After months of searching for a new couch, we were so pleasantly surprised to find something here so quickly that was affordable and in stock. It ended up arriving the next day and the delivery was smooth. Would highly recommend this store and Brians assistance to others!

The consultants made sure we got the item we wanted and addressed all our concerns. Would happily return here for next furniture needs. Make sure to ask about floor model sales!

Big store with an incredibly helpful staff. We love EQ3 for its quality, design, and reasonable prices. The staff was friendly and helpful, able to answer all our questions. We even ended up ordering through the store directly. Thank you, Joanne and team.

We have been looking for sofa and coffee table for the last few months. The moment we wqlked into EQ3 store, we realized we found what we were looking for. The design is spectacular and the price are reasonable. Also, staff were super helpful. We do recommend this store.

The staff here was so welcoming! I was in desperate need of help on how to re decorate my guest house! Jeffrey and Joanne assisted me with some accessories that looked amazing for my place! Will absolutely come back and tell my family about the shop.

I went there to pick up some trays and ended up buying so many cute household stuff! I like their designs and the price is very reasonable. Will go there again for sure.

We love EQ3 products and are lucky to have such a large store here in our neighborhood. They have a great in store selection of large furniture pieces, accessories like pots and decor, and rugs. Brian was fabulous, very sweet and knowledgeable!

I walked in and was greeted by Jeff…. He was so helpful and knowledgeable about all the products! I was able to get exactly what I needed and will definitely be back! Jeff was awesome!!

I wanted to share my experience with Feffrey because he did excellent work. He has excellent communication skills, he is an excellent sales person and he shows excellent taste as an interior decorator. I felt very comfortable asking many questions about the dining chairs that match the table I also purchased at the EQ3 store.Jeffrey provided excellent service

Great place with great selection of furniture and accessories! Sales person Jeffrey has been very helpful with selections and order processing!

You will not be disappointed if you try their services. They work hard to provide us with the best service possible, going above and beyond our standards. Have faith in me!

I bought dining table and bench, beautifuly finished furniture but that waiting time excessive 5weeks +

This location is smaller than other locations. The showcase floor doesnt have a lot of variety. A person (Kirsten?) helped us, she was great. Floor samples on sale is the way to go, the chair we bought does have some issues but that is why you pay a discounted rate.

This place is amazing! We walked in thinking it was going to be way out of our price range and pleasantly surprised to find such incredible quality stuff at reasonable prices! Highly recommend the store! Their staff is super friendly and attentive, I have been back numerous times

Nice household items at a very reasonable price compared to most furniture stores in the area.

Absolutely love the furniture here and the attention is great too!

Such a Friendly staff will DEFINETLY come back

Fast, smooth delivery. Great table and chairs!

Really nice people here, willing to help when you need something.

If this is Canadian quality furniture, than Canadian quality is bad. Got bed frame from here and the wood cracked holding it together. Contacted to get replacement which took 6 weeks and had to sleep on ground. Turns out the replacement is faulty as well so we can just conclude the quality is horrible. Wouldnt recommend eq3 to anyone- youll get higher quality at Ikea.

At the beginning I was excited in coming to EQ3 to purchase an item from a particular brand they carry.However, when it was time to pay, the experience went downhill. I was talked down on by the associate in the counter and in a very condescending manner. Everyone buying that store were Asian people! Surely this rude, condescending way of speaking did not only happen to me! It was so rude and it’s not like I just bought one thing. I came out of that store with severa bags too! Extremely dissappointed.I think EQ3 should send out “secret shoppers” to check on their staff and how they treat clients.

Great pieces, good prices, and accommodating staff. Glad to see this Canadian brand do so well in the US market.

No one greets you, or asks if you need help finding something. There were at least 3 associates just doing their own thing, and maybe 5 customers milling around. It’s only after you find the thing you want and bring it to the register do they ask if you found everything you need. It’s just weird. I like to support the brick and mortars as much as possible, but you’re probably better off buying things online with this store.

Alison was above and beyond helpful in finding us the right bed frame for our home. She understood how all details were built and kept us very informed so that we made the best choice.She knows her inventory very well!We are so happy with our purchase and plan to come back soon for a couch.Thank you

Wonderfully spacious store with simple quality interesting products. Friendly, capable staff. Decent parking available around the store. Some extra good deals in the back of the store (floor samples).

Great service! More importantly, the item I purchased was listed on sale, but when I went to pay it was not. I mentioned it and the sales rep still honored the sale price.

Service was easy, fast and efficient. Love my product.

This EQ3 shop is literally one of my favorite places on earth. The staff always remember me and are incredibly personable. The store does a good job of displaying the furniture in comfortable ways that I can easily see how it can work in my home. Ive been working for over a year to decorate my place and been all around the bay area with a lot of frustration. Every time I go into this shop I simply feel great and it also really makes me much more comfortable spending the kind of money that home furnishing entails.

Love this place! Especially the San Francisco location - everything is quality and fairly priced and its so enjoyable to walk through the store to get inspired. Bryan is the best! Hes always so helpful when I come in!

Brian at the San Francisco showroom made our couch buying experience so easy. He was so helpful with picking out style, fabrics and explaining the ordering process. We cant wait to get our new couch delivered soon!

The staff at EQ3 in San Francisco is so helpful, friendly and accommodating. I have had the best shopping experiences there. Plus, the products are so well-made. I highly recommend this store!

This is a great place!! I will be back. The selection isnt as big as some other stores but the service was fantastic.

Loved working with Rachel in the San Francisco shop! I didnt want to wait for swatches online so popped by. Everyone was so helpful and I am really excited about my new sectional :)

Moderately priced, friendly staff, paid street parking. Chic, uncluttered, spacious layout. Contemporary collection, limited inventory but you may still find one or two beautiful pieces here.

Amazing experience working with Kristen Tapia. She was incredibly knowledgeable and a delight to be with. Will return in a heartbeat!

I love all the modern housewares that are reasonably priced as well as great furniture lines.

I stood at the counter for over 10 minutes in un-acknowledged by the sales person. It was just weird and I decided to wait to see how long before she said a word to me. She walked away. I almost left the store with my stuff in hand but that didn’t seem right! :)

Just went in the tried to exchange a basket. The white elder lady with thick glass frame was so rude. I understand I didn’t have receipt and didn’t know the 30 day return policy prior. However, the lady was so rude and condescending. Never come back again to this snobby store.

This place has great pieces at affordable prices.I love the design of the space - and I really like the quality of all the different pieces in here. Specifically, I was looking for couches, and they have a wide selection of different styles as well as different sizes.I really like how attentive each of the sales staff is to your needs, and they also have a designer who can come to your house and advise (for free!)

Really cool furniture store with unique pieces for the modern home ( read space friendly )

Great furniture options. Many choices available if you have a small space.

Amazing customer service...love these guys!

When I went to pick-up my Otis rug (for over $800) from the San Francisco store, I was told to load it into the car myself as the warehouse staff would not help. I should have known then that the customer service at EQ3 is non-existent.It shed quite a bit in the beginning which I attributed to it being new and assumed it would eventually subside. Unfortunately, this poor quality rug sheds INCESSANTLY and I have to vacuum our hardwood floors daily to clean-up all of the threads.I brought this to the attention of the store manager and he informed me that it was not his problem and that I would have to contact customer service in Winnipeg, Canada. For this reason alone the company deserves only one star, but that is only the beginning.I spoke with Victoria Knapp in the customer service department and she asked me to explain the problem and send photos. This was followed-up by multiple email exchanges and Victoria explaining that it is normal for a rug to shed incessantly.I was then put in contact with Ryan Franz, EQ3 Customer Care Team Lead. Mr. Franz also informed me that it was customary for this rug to shed excessively.Well . . . that was two years ago and I still have to vacuum the floor every day to clean-up this mess of a rug.EQ3 has some cool stuff but the workmanship is shoddy and the customer service is non-existent. Save your money and frustration! There are plenty of other business with better products and better customer service.

Love the products. Love the store. Great design.

Staff (Allison) was super helpful.

Every time I walk in to EQ3 SF Im greeted like their best customer and dear friend and family!I love the furniture pieces, and I love the accessories. They have one of the nicest lighting and rug collections and at a price point for everyone. I love the Marimeko collection and all the art pieces. You can always find something to go home with. If you happen to be in Emeryville go to the second level and catch their bay view! Dont miss this special store becasue you think the decor will not match yours! Theres always easy parking at the SF store, and you will get great customer service and all your purchases are kept on file. Easy! PS theyre sales are super!

Great customer service, beautiful products.

Helpful staff, beautiful showroom. They have a nice selection of Herman Miller furniture here.

Gfreat design reasonable prices amazingly friendly staff!

The worst sleeper sofa we ever had! I am not pleased with the quality of this sleeper sofa and will make sure in the future not to buy their product. It speaks for itself for whoever sees it as well. Our previous sofa that was leather, white and much cheaper stayed for 3 years without any prints on it. Versus EQ3 sofa that the moment we got it broke (5min after they brought it into our place wires popped up) and on the top of it anywhere you apply more pressure we get the print in the leather. Their furniture sucks big time and is not family friendly in any way. Seems more for the museum then everyday use. For the money I paid for it I am very much disappointed, but the lesson is learned. Well never again be their customers.The customer service said:As per our warranty, we do not cover products deemed to have been misused or products that are in a condition resulting from unusual usage. Standing, kneeling, or jumping on the sleeper are all forms of misuse. Our warranty also states to not allow children to play on mechanized furniture or operate mechanisms, to not stand on chairs/seats, and to not sit on product arms.I was laughing reading it. Why on the Earth we need the peace of furniture where we need to put restrictions on living our life. If I knew all of this prior to buying this worthless sofa-this would not happen. I just imagine measuring the weight of our guests and reading them conditions of sitting since if they put more weight on their but, my sofa will suffer.The more ironic thing is that the bad leather dents are even on the inside of the sofa armrests where we do not touch ever. My guess would be (since we just got it recently) that its not supposed to be carried to peoples houses at all because carrying leaves the dents on the sides of the armrest.I think the safest way of preserving sofa is not to sit on it or touch it, but just leave it in the store.I hope this will help on saving some money for any of you who is reading this lines.

Clean store with a great selection of furniture and home decor. Everything is very nice but it is expensive.

Nice stuff, friendly staff, loss of furniture is made in Canada

Beautifully designed showroom 👌🏻

Think Ikea or Muji. This is nothing worth being in the Design District.

But most my furniture here. Great customer service.

Amazing, super friendly staff. I wanted to buy everything!

Great space and very friendly, helpful staff.

Good choice for Scandinavian and mid century designs

Nice products.Horrible customer service.

Staff is friendly and goes above and beyond to help out.

Nice design, but the quality of the furniture is sub par.

Helpful and honest.

I was able to get help from e employees and got what I wanted, but there was an incident when I asked another worker when I wanted to get some chairs she was so rude and ignore me on top of it said to me am busy in such bad manner that I had to mentioned to the person on the desk, I buy stuff here all the time, but never had the kind of experience other than that I love u guys

Large space, good design, all made in Canada, some items are overpriced

Good

Nice price

Excellent