Thank you for sending Vern. He was polite pleasant on time and very hard-working. He got the job fixed without a problem. His attitude was exemplary. We all need employees like Vern. I cant thank you enough for helping.ron

I cannot say enough positive things about Lutz Plumbing! Long story short, my repair need was fairly urgent and I must have contacted 3-4 plumbers before I found Lutz. It was super depressing... All of them seemed totally unconcerned and said theyd fit me in when they could (Often 2-3 weeks later). I get that everyone is busy but it costs nothing to at least act like you care. Then I found Phil and Lutz Plumbing. He not only took the time to fully understand my issue but also offered his professional opinion around a potential diagnosis and possible solutions. He then reached back out to me later that day to say he would fit me in for an appointment just a few days later. Jacob, the plumber who showed up, was equally professional, knowledgeable, and demonstrated sincere concern. He fixed the problem quickly which was a huge relief. I am beyond grateful and will definitely use Lutz plumbing for all future plumbing needs. Thanks Phil and Jacob! You are great representatives of your company!

I want to start by saying, this took me awhile to write due to my eyesight….After many months of dealing with two bad toilets and plumbers with no idea why, Kohler had Phil call me. I informed him that I lived 3 hrs one way and understood it would take sometime to have someone come out.Phil worked with me in every way he could. His communication was beyond perfect. Within a few weeks, his employee was here. After the installation, I text Phil this…“He just left. He is an employee, that from my perspective, was everything a customer could ask for and more. Professional, straight talk, respectful, knowledgeable, not afraid to ask questions, cleaned up perfectly, a people person and loves his job…..definitely a keeper!! Represents the business in the best possible way!!! “

Chris did a fantastic job fixing our Toto Neorest toilet. The company was extremely responsive and a pleasure to deal with. I would strongly recommend them to others. 5 stars plus!!

Ive had Phil and Vern out on multiple occasions to work on our steam shower (the steam manufacturer contracts with Lutz for service and warrantee issues) and theyre the best. Their communication and dedication really stand out. They take pride in their work and in making their customers happy. For example whenever they come out for a repair, Phil will text me a few days after just to check in on the work and how the steam device is doing. If there are any issues theyre quick to work with the manufacturer directly to troubleshoot and get to the bottom of things. I highly recommend them.

Lutz is a company that makes you believe again! When they say they will do something - they actually do it. And they show up when they say that will! No bait and switch either...Just professional, honest experts who go above and beyond to do the right thing. So refreshing!They fixed some big plumbing issues and small ones. Phil was so responsive and communicative and Vern knocked it out of the park both times he was here at the house. We are so happy to have everything installed correctly and working as it should. Wouldn’t hesitate to use these guys for any future projects or issues.They think out of the box, problem solve on the spot instead of excuses, are friendly and courteous, and just a pleasure to work with. Thanks so much for saving us!

I bought a Kohler intelligent toilet and it stopped flushing after couple of months. Called Kohler and they recommended Lutz plumbing. The whole process was very seamless. Philip was very easy to work with and has excellent communication. Jacob, the technician, was very friendly and pleasant. More importantly, he got the work done efficiently. One of the best plumbing companies I’ve ever dealt with. I highly recommend them!!!!

Worked with them (phil and Jacob) on our tankless water heater which was throwing an error code and turning off every couple days. We originally called Ace which had strong reviews and ratings but the experience was extremely difficult - first, they said someone would come that day and then no one ever came. I was then the one to follow up and they said someone would come the next day. Second, two different people came on-site two different times and neither could figure out the problem or even the slightest idea of what the problem was. Both said they needed to talk to the manufacturer. That makes sense but found it odd that two different people from the same place came only to say they needed to do the same thing which neither seemingly ended up doing. They also insisted they needed to come onsite to have any sense which turns out not to have been true. At this point i realized we needed to find someone else and hopefully an experienced team that could help us quickly — having no hot water is a big problem! The Lutz team asked for info about the problem before coming onsite (which is the efficient thing to do) and was able to discuss possible diagnoses with me before coming onsite. They clearly explained what they needed to do once onsite and how much different solutions would cost. They deployed someone from their team very quickly and the problem was solved in a couple of days and the in person work was efficient and didn’t waste our time. Phil was also extremely responsive and easy to coordinate with. Additionally, i was worried about the color of the water after the solution was put in place and phil responded right away explaining why the discoloration happened, how to get rid of it, and he sent someone out to help get rid of it that day. Would definitely recommend and plan to call them again for any issues in the future. Only thing they could improve is their front office was slow to connect me with phil. Once working with phil, things were easy but i had to call twice and tell their front office the same thing before getting in touch with him.

Had two stream shower control panels replaced. Scheduling was easy, had to reschedule and that was easy as well. Plumber actually came a week earlier than we rescheduled when an opening came available. Polite, professional, thorough, & knowledgeable. Would definitely use Lutz Plumbing again.

We have hydronic heating, which is not very common. It has been challenging over the years to find contractors who know enough about this type of heating to perform maintenance and repair work. Lutz Plumbing was able to assess the entire system and make a number of recommendations that they were confident would solve the problems. They completed the work, which included replacing the water source with a more efficient option, as well as switching out the old fans and sensors in all 9 wall units. The system is now running perfectly for the first time in years. They were COVID-conscious as they moved about the house, and always cleaned up and put everything back in place before they left for the day. I would absolutely recommend Lutz for any work on a hydronic heating system, and I will probably use them for all my plumbing needs in the future.

Jacob was very professional. He discussed what he would be doing every step of the way. I appreciated is insight and knowledge on how to fix the air actuator switch on our whirlpool. Would work with him again. Lutz was a great choice!

Lutz plumbing is responsive and did its job fixing the kohler tub. Two Thumbs up! 👍👍

Lutz Plumbing recently repaired my Thermasol Steam generator and they did a great job. Everything from diagnosing the issue, to working w/ Thermasol on the warranty to installing the new unit went very smoothly and Vern was fantastic on site. He was extremely professional, provided a lot of great information and did great work. Highly recommend this company for your steam shower needs.

I’ve never used a plumber a great as Lutz. It’s never fun to need a repair, but Lutz made it so easy it was a real pleasure. Great job guys, and thank you for the great work.

Fantastic Service experience with Lutz! We had a defective Koehler steam unit that was installed by a third party contractor. The unit was under warranty and Lutz Plumbing is who Koehler contracts with for repairs. Phil from Lutz took the lead on this and sent out Vern for an evaluation. Koehler required 2 different repair attempts before they replace the unit. Phil scheduled both of those and Vern courtesy called before arriving each time. Koehler finally agreed to replace the unit but due to COVID they had no units available and we had to wait months before one was available. Phil kept track of it the whole time and I never had to call Koehler. He alerted us when it arrived and sent Vern out one more time to install it. I couldnt be more happy with their service.Thank you Phil, Vern, and Lutz plumbing.

Our new bathroom had a Kohler new model toilet. It began running. After trying to fix it myself, then getting the contractor to try with some replaced Kohler parts unsuccessfully, I got The Lutz contact from the pros at Kohler. Lutz took over the issue from the Build.com (Ferguson) people. When the right parts arrived Brandon from Lutz Plumbing arrived at the appointment time. He was polite and knew what he had to do. It wasn’t easy but he fixed it and left me his number to confirm that there was no further issue. He called later to check up. Great service. Polite clean and professional. Lutz is now our go to plumbing company. I highly recommend them.

I have worked with Lutz a few times and find them to be very reputable. Their staff is professional, intelligent and responsive. I would highly recommend them.

Phil and his team are outstanding! I ran into an issue with my Duravit bidet that could not be resolved locally. Phil came to my rescue, not only following up with the manufacturer and keeping me in touch about the warranty, but also carving out a day for his team to come to me (I’m in sacramento) To make the repair. They showed up when promised, at the time promised, and made the necessary repairs to get me back in business. It’s rare to find people in business with Phil’s ethics and focus on customers. If I could give them 10 stars, I would!

We moved into a rental that had an issue that made the shower unusable - After waiting a different plumber who was completely unresponsive the homeowner reached out to Phil and he came the next day! Impressive response time. He was responsible with COVID safety. Thank you Phil!!

They replaced a steam generator in my shower. Dan did an excellent job on a timely basis. He had a great attitude. He reviewed options with me because it was a replacement generator from a different manufacturer and finished the job.

Phil, Jacob and the team at Lutz did an excellent job installing a high-end Toto for me. They were very responsive and professional...dont hesitate, highly recommend!

Properly functioning toilet. Electronic components & sensor change.

Phil and Dan are great. Phil helped me find the right faucet and water filter for my kitchen and also helped me order an obscure part for a bathroom sink from Italy. It took several weeks to arrive (thx Covid), but Phil was great at texting to keep me updated on the arrival. Dan did the installation and did a flawless job.

The Lutz plumbing team was a pleasure to work with both from a professional execution as well as a friendly attitude perspective. Kelly from the office did an excellent job of figuring out the right quote, handling payment via credit card when i was available and keeping me appraised of status throughout. Phil and the installation team were prompt on time and made it a point to make aesthetic adjustments and spend time explaining the products to us. We are now the owners of 3 excellent Japanese toilets beautifully installed. Thank you team

So I’ve used Lutz plumbing on numerous occasions and I have nothing but great things to say. My most recent experience was with my Kohler Numi toilet that sprung a leak. When I called Kohler all they wanted to do was charge me 700 for a part and good luck installing. I knew I was out of warranty. I called Lutz (Phil) plumbing and not only did they coordinate the whole thing they got Kohler to pay for the part! And this was the second time Lutz did this for us. I would never use anyone else in San Francisco.

From the first inquiry to our most recent in-person follow-up, Phil at Lutz Plumbing has been amazing; weve received professionalism, thoroughness, and a flow of knowledge and experience.Phil replaced a 10+ year old Mr. Steam unit with the latest version. The new unit unfortunately was faulty and had to be replaced after a few weeks, but this was not his fault. Phil went above and beyond to fix the manufacturer issue by ordering the replacement and installing the new unit without any stress put on us. We are beyond thrilled to have a new unit that now works flawlessly thanks to him.Highly recommend Phil at Lutz Plumbing!

We used Lutz Plumbing for two projects at our office near Union Square: a Grohe Blue sparkling/still tap, and two Toto Washlets.We have nothing but good things to say about both Lutz and the products!Phil is very responsive and easy to talk with. Hes also creative, and worked with us to find a way that we could install the washlets without opening the wall or shutting off the water in our building.We wholeheartedly recommend Lutz Plumbing!

I called Toto Customer Service to find out if they can recommend someone to come out and take look at the problem on our Toto Neorest toilet in SF bay area. Since it is under the warranty, they assigned Lutz Plumbing to work on it. Their response was very prompt and provided a great services. Phil seems like very knowledgeable on Toto toilet. Neorest has many features require a lot of plumbing and electronic technology skills. He contacted Toto headquarters and provide the solutions while he was at our house. Very dependable and pleasure to work with them.

We had a plumbing issue with our THG thermostatic valve that lasted 4+ years until Phil from Lutz Plumbing came out and solved our issue. Three different plumbers came out and had no idea how to resolve the issue. We had no cold water in our masterbath shower for 4+ years since no one knew how to work on THG. I cant say enough about Phil from Lutz Plumbing. Phil is extremely competent, talented, very punctual and one of the nicest guys youll ever meet. He was very patient and methodical in diagnosing our problem with our THG thermostatic valve. I cant thank Phil enough for resolving our THG issue! We can now take a hot or cold shower without going into the garage to adjust our hot water heater. Our water pressure is incredible. Our shower no longer dribbles water it actually sprays. If you have a plumbing issue or want to avoid a plumbing issue, hire Phil and he will save you extreme headaches from the beginning. Phil will be our go to plumber from now on. Thank you Phil and thank you Lutz Plumbing.

Diagnosed the problem immediately on our Kohler toilet and fixed it within an hour! Highly recommended! Phil knows his plumbing and Kohler products! No more dripping!

Phil is very professional, on time, and does a great job on TOTO service.

A quick call to Toto and Lutz was out to fix it in no time!

I was very impressed with the service from Lutz Plumbing. Thanks!