We had a terrific experience with the team at Excel Plumbing. They were extremely knowledgeable and took the time to learn what we were looking for and what styles. In the world of bathroom fixtures, the options are endless, but the team was able to narrow it down to exactly what we were looking for.Out of all the showrooms we visited, Excel was by far the most knowledgable and also had the most selection. We love how our home turned out thanks to Excel, the fixtures we got tie everything in perfectly.Theyll be our go-to for any future needs.
We used Excel Plumbing for key parts of both of our bathroom renovations and the experience was flawless both times. To start, the facility is large and even during Covid times the services provided were smooth and simple. Not only no issues, but service was exceptional.The selection was also great as they have products from every tier of quality/price. While working with Stacey, we talked through our price range, and she showed us exactly what we wanted to see. And there was no upsell or anything like that, it was an honest conversation.We did our mater bathroom renovation first, and the experience was so good we went right back to them for our second bathroom renovation. After being completed 4 months and 2 months ago, I can confirm that were EXTREMELY HAPPY with our experience, and well be coming back to them for out kitchen. Attached are images of our two bathrooms.THANK YOU EXCEL PLUMBING!!
I highly recommend Excel Plumbing. They have an extensive product offering all levels of budgets. They have high end products and brands that other places might not offer. Their showroom is nice, neat, and organized. Its well spaced which is ideal during COVID times. What really stood out to me is their customer support. From my initial arrival to helping me shop to receiving the parts I ordered, their team here makes the customer experience a priority. Again, highly recommended.
Couldn’t be happier with my decision to purchase all of our fixtures at Excel Plumbing for a major home remodel. The staff was friendly, knowledgeable, and helped get us the best deals. I especially appreciated their patience and consultation, as I’m not familiar with the various options. The process was fast, easy, and even enjoyable.
Wow, Excel Plumbing knows what theyre doing and their expertise made my newest kitchen and bath renovation easy! Amazing selection and have friendly & insightful staff who took the time to understand my project, my budget, how to match and fit pieces/sets together, and showed me better alternatives than what I envisioned.Cant help but compare it to an earlier experience I put myself through last year... how much time and effort I wasted by shopping multiple stores, constantly comparing prices, dealing with incomplete inventory sets, and running into sneaky salesmen who each had different ideas. In the end I wasnt happy with the final aesthetic of my bathroom because I had made compromises by sourcing parts from different locations.Not sure why I didnt come here sooner... I cant express how pleased I am with how the remodel turned out! Buying from Excel was definitely worth it and will be returning again when I have another project - thanks guys!!
We bought a bidet from here and whoa who knew there is that much to know about Bidets! They have an have a really extensive selection of products and were incredibly helpful. If they didnt have it they also can order it for you as well. We ended up getting a Toto but they also helped me understand what Ill need in the bathroom in regards to the outlet etc.
Excellent selection and service. I just remodeled my homes two bathrooms and I love what they helped me build. Im telling all of my friends (and now the world), you want the best, come here.
Every time Ive been involved in a remodel, we always recommend Excel Plumbing in SF. They are friendly, professional, easy to work with, and incredibly responsive. Lots of modern fixtures and equipment that I havent been able to find anywhere else. Check em out!
They have the best products in San Francisco. If youre looking to spruce up your home interior, this is the place.Excellent service, great pricing, and staff is extremely helpful and friendly.Wouldnt go anywhere else for my home renovation than Excel Plumbing.
Excellent service from a patient and knowledgeable staff, thank you!
I was looking to renovate the bathrooms in my home and really enjoyed the selection and service at Excel. Their showroom has a variety of brands and products to choose from and their staff is very knowledgable and helped answer any questions I had.
They had the part that I needed customer service was very good.
My parents and I went to several stores around SF and Excel had the most knowledge.. plus their customer service wasnt snobby like other showrooms. They provided realistic lead times (due to COVID) and they walked us through the process. We originally came in looking for Rohl and Dornbracht, but they informed us they dont carry those lines. We ended up going with Graff and Brizo instead. Their price is very competitive amongst other showrooms in the bay and even online pricing. Even if they werent, their service more than makes up for it. We left knowing it was time and money well spent.
This place is great, they have knowledgeable staff who will help you out even if you know nothing about plumbing. They have a showroom that is well thought out with lots fixtures and fittings. This will make you make you feel confident that you came to the right place. Theres ample parking outside which fronts onto busy South van ness street (one of the busier streets in the mission). I shop here for all my plumbing needs, guy behind the counter named lambo has helped me many times and always greets me with a smile. Like I said their service its excellent and I will always give them my repeat business no matter how small or big the project, keep it up excel they do exactly as their name states and they do it Excellently ! Another great store to have in the every growing mission district 😎
Super knowledgeable family business, very friendly, best products and great service!
Friendly service, very well stock. They carry many European and best kitchen and bathroom supplies.
They know there stuff. I walked in with the broken part. Staff knew exactly what I needed. In and out about 5min
Jennifer is outstanding - a real pro! She listens thoughtfully and provides sound advice - pros & cons. I left with solid information to make an informed decision on bathroom fixtures for my remodel.
This is a wonderful kitchen and bath fixtures store in the heart of San Francisco! Very reasonable prices with premium top notch quality products from reputable brands.The showroom is simply stunning... I find myself DAYDREAMING in here wanting to renovate my entire house with all the newest fixtures and what not!Every time Ive been here, Ive felt welcomed with great, attentive customer service without ever any pressure to buy anything. Check them out and support local businesses!
They have everything for your kitchen bath flooring.
Walked in a year ago for a full house remodel. Ran into Vanessa T., and although she was busy and helping a client, she asked me to hang around for a bit so she could help me. Shes the most knowledgeable, patient, and hard working person Ive met throughout my remodel process. Was never pushy and helped me pick between different price points and was very honest about products that were not the greatest cost vs quality. When I had some issues with some hardware she went above and beyond to rectify the situation, and when I had to return a few things due to my own change of scope, she tried her best to minimize costs of returns. My contractor also said great things about her when they had to find out some technical details about plumbing for the shower. Cant recommend Vanessa highly enough. Making an appointment for all my subsequent visits helped a lot, and the showroom has a large variety of things to look at. I somehow dropped my ID card far behind this huge display of sinks and two additional staff rushed over to help get it out. Parking sucks, as it does anywhere, but I was lucky and never had to park outside of the lot since the contractor trucks seem to move in and out pretty quick. Five star experience.
I recently had a small renovation that included two bathrooms, Ive been to several bathroom and plumping stores in the City and my favorite was definitely Excel for its great service and prices.This was the first time Id had to deal with contractors and renovation and I was *woefully* unprepared. Vanessa helped me through almost all of it and just made me feel a lot better about my choices. She understood the vibe I wanted and was never, ever pushy about anything. She gave me realistic timelines and never over promised me things just to make a sale, I really appreciated that.Yes, they arent the CHEAPEST place you can find in the city, but they offer more choice and better service and guidance than those cheaper places. And they arent expensive either, the service more than makes up for the small difference in price. And they make time for you, even if you dont know how anything works or whats what. Again, I appreciate that. Some places dont seem to want to give you the time of day unless youre a contractor an interior designer that already understands the ins and outs of everything.Anyway if a project is looming and you are a total newbie, definitely hit them up. Itll be a lot better than wandering long aisles alone and confused at some other places just to save a couple dollars. Love our bathroom, and if we ever need to change it again (due to the contractors, not excel!) I will be heading back to them.
Most extensive collection of plumbing equipment to see and touch anywhere in the city. Very friendly and knowledgeable staff. Definitely helps you wrap your head around a bathroom renovation.
Vanessa was very helpful in helping me decide what to buy for my new bathroom
Excellent prices. Faucets hooked to plumbing to provide real world assessment of fixtures. Manager was knowledgeable and made transaction seamless
Told me the warranty was three years when it is in fact only one year. Purchased it only because the person helping me TOLD ME the warranty was three years, or Id have bought it on Amazon where I could get a 4 year warranty and have the option to return. Also didnt tell me until AFTER I completed the purchase that its not returnable once box is opened.
Alexs deep product knowledge, professionalism and patience have made this complex decision process an enjoyable experience.
Best place in SF to check out beautifully designed sinks, tubs, toilets, fixtures, cabinets, etc and dream about making your home as wonderful as possible. Service is friendly, patient, and accessible. And prices are very competitive with other sources. Start and end here when you are ready to build/improve your nest.
Excellent warehouse with many supplies and friendly staff. Shop here for all your local plumbing needs.
They have a great selection of products and their sales associates are very knowledgable, take their time to understand our needs, show us alternatives, and make useful suggestions. I have purchased different products from them over the last 5 years and their service has been excellent on all of these occasions.
Great prices, friendly staff and great selection
Im very surprised that the rating of this store is so high. The customer service I received was so poor, if I could rate it less than 0, I would. I was replacing a broken toilet and they sold me a toilet with no instructions inside the box, so when I got home we had no way to install it. Next, I go back in and they make a copy of the instructions for me, but there are no measurements on it. I had to go back a third time and they said they made a mistake and only made a copy of one page, not both pages. Lastly, I went in to get flush valve replaced (which is a part that costs $1.70) and they said I had to buy a whole $40 kit after I spent over $500 and had to return on two separate occasions to get the right instructions. HORRIBLE customer service. I would think that a part that cost less than $2 would be worth saving a customer and avoiding a bad review, but I guess not. I ended up going to A1 plumbing around the corner and they had the part I needed in stock.
I remodeled my entire home with Hansgrohe, Duravit, and Toto faucets, showers, tub, and toilets.Excel is the best retailer of these type of products. Their customer support is excellent. I really have to single out Cheri for giving me the most professional service. She handled every one of my orders and has been most helpful in every respect.
Weve used Excel for two remodels. Orders were handled promptly and correctly. Their prices are competitive too.
There are a lot of nice items at Exel Plumbing to choose from. Just make sure what arrives is what you thought was being ordered. Have your merchandise sent directly to you and check it before installing. There are only two choices of stars. My experience was just o.k.I read this after it was published and it comes up with 4 stars. I do not feel my experience was 4 stars. Maybe 2.
Great selection of beautiful faucets and plumbing supplies. Friendly and knowledgeable staff.
They were very helpful over the phone. Thank you!
Good prices good service
Always have the piping I need.
Richard and Jennifer are super helpful and knowledgeable!
Complete line of plumbing supplies, sinks, toilets, towelbars and all the parts to repair them
Very helpful and efficient staff.
Great selection and knowledgeable employees
Very good
There are water tools, materials are sold, you can order early, buy shower tubs, toilets, kitchen sinks, basins and plumbing tools, everything can not be listed, the service is not wrong to answer questions in detail.
Good place